Kia Optima Complaints

7,843 consumer complaints on file.

#11574860March 1, 2024
ELECTRICAL SYSTEM
Defect discovered by KIA September 2023 Affected owners not notified until November 2023 As of March 1, 2024, no updates. After six months, if no "fuse" is available, entire HECU should be replaced. Vehicle's exterior has significantly deteriorated since being required to park outside. Additionally, seriousness of fire hazard restricts use of car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574707February 29, 2024
ELECTRICAL SYSTEM, POWER TRAIN, WHEELS
Dear National Highway Traffic Safety Administration, I am writing to file a formal complaint regarding numerous premature defects in my 2019 Kia Optima, which have led to serious safety hazards and compromised driving conditions. Firstly, the premature valve cover gasket leaking has resulted in dangerous fumes infiltrating the cabin, posing a significant risk to my health and safety as well as that of any passengers. This issue has not only caused discomfort but also raised concerns about potential long-term health effects. Additionally, the premature turbo gasket leaking is a further cause for alarm. Not only does this compromise the vehicle's performance and efficiency, but it also presents a potential fire hazard, particularly if the leaking oil comes into contact with hot engine components. Furthermore, the premature defect of the axle shafts and axle boots is a critical safety issue. This compromises the vehicle's stability and handling, increasing the risk of accidents and potential loss of control while driving. Moreover, the premature engine knocking and abnormal shaking and lag are indicative of underlying mechanical issues that significantly impact the vehicle's drivability and safety. Engine knocking can be a precursor to more severe internal damage, while abnormal shaking and lag compromise the vehicle's responsiveness, especially in critical situations such as merging onto highways or overtaking. These issues collectively present a clear pattern of premature defects that pose significant safety risks to both myself and other road users. As such, I urge you to investigate these matters thoroughly and take appropriate action to ensure the safety and well-being of Kia Optima owners. I look forward to your prompt attention to this matter and a swift resolution to address these critical safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574755February 29, 2024
ENGINE
While driving on the busy interstate my husbands 2015 kia optima stopped working while driving. This could had gotten him killed!!!! It was taken to a auto shop where they said his engine seized and it was going to be $8000!!! There was nothing wrong with his car prior, it just started making noises and he was on his way to get it checked when it stopped. The car was up to date on all oil changes/etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574793February 29, 2024
TIRES:TREAD/BELT, TIRES, TIRES:MARKINGS
Dear National Highway Transportation Safety Administration, I am writing to express my extreme dissatisfaction and concern regarding the Goodyear Assurance Weather Ready tires, size 235/45R18, installed on my 2019 Kia Optima SX. These tires have proven to be defective, failing to meet the standards of safety and durability promised by Goodyear. I would like Goodyear to refund for the defective tires! Despite being well within the mileage limit of the 60,000-mile warranty, Goodyear has refused to stand by their product. Instead, they have absurdly attempted to shift the blame onto me, suggesting that frequent alignments are necessary at every oil change. This is not only an inconvenience but also an unjustifiable expense for a supposedly high-quality product.I have diligently maintained my vehicle and have documentation to support the fact that the tires are defective. However, Goodyear has shown a complete disregard for customer satisfaction and safety by failing to address this issue adequately. I urge the National Highway Transportation Safety Administration to investigate this matter promptly and take appropriate action against Goodyear for their negligence and failure to uphold their warranty obligations. Plus to have the tires taken off the market as they put myself and my families lives at risk. Consumers deserve better than to be burdened with faulty products and dismissive customer service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574794February 29, 2024
STEERING, WHEELS, SUSPENSION
Dear National Highway Transportation Safety Administration, I am writing to bring to your attention a grave safety concern regarding my 2019 Kia Optima SX. Despite diligent maintenance and care, my vehicle has experienced persistent alignment issues, particularly on the right side. Additionally, I have encountered premature axle shaft and axle boot failures, all of which have occurred well before reaching 60,000 miles. These issues have not only posed a significant financial burden but have also jeopardized the safety of myself and other road users. The repeated alignment problems have resulted in the rapid deterioration of tires, leading to baldness within a month of replacement, creating a hazardous driving condition and increasing the risk of accidents. The premature failure of axle shafts and boots is unacceptable for a vehicle of this age and mileage. Such failures not only compromise the vehicle’s performance but also raise serious concerns about the overall quality and safety standards of the Kia Optima SX. I urge the National Highway Transportation Safety Administration to conduct a thorough investigation into these recurring issues affecting the 2019 Kia Optima SX model. Immediate action is necessary to ensure the safety of consumers and to hold Kia accountable for any design or manufacturing defects contributing to these alarming problems. Your swift attention to this matter is crucial in preventing potential accidents and ensuring the well-being of motorists nationwide.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574648February 29, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574378February 28, 2024
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
Heavy oil consumption , unintended acceleration , car jerks . Back window occasionally won’t roll down .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574383February 28, 2024
STEERING
steering wheel play, steering coupler wear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574384February 28, 2024
ELECTRICAL SYSTEM, POWER TRAIN
The high voltage battery and the ability to drive or turn on completely
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574435February 28, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, the contact smelled a burning odor. In addition, the contact stated that the burning odor was also in the interior of the vehicle. The contact stated that the dealer was contacted several times, requesting service of the vehicle but was informed that the dealer was overbooked. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574505February 28, 2024
ENGINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that after parking the vehicle, the vehicle failed to restart. The check engine warning light remained illuminated. The vehicle was later towed to the residence. The vehicle was not diagnosed or repaired. The failure mileage was 166,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574150February 27, 2024
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
I was driving up the [XXX] north and where [XXX] merges to [XXX] I'm going 65mph on the far left side, and my dash starts beeping and reads WARNING STOP VEHICLE CHECK BRAKES. MY brakes go out, pedal to the floor sounding like grinding gears and doing some major damage, my acceleration stopped working. The [XXX] is merging on the left side so i had to avoid major traffic. I am a driver with skill as i dodge slowed and stopped vehicles, and get to the shoulder before [XXX]. I call for roadside assistance because kia says its free and its not. I was looking around the engine to see what the heck and unplugged the hybrid fuse and battery from back and suddenly it worked again and drive it home and right before I park I made a right turn, and it started beeping again, and this time it stayed this way. I almost lost my life, and I did lose my job because of it. GLENDALE'S CARSPRO KIA SERVICE DEPARTMENT IS THE WORST DEPARTMENT EVER!, they would not help me get a tow, I paid for the tow. THEY CHARGED CLOSE TO 5 GRAND FOR A REPAIR, Hydraulic brake booster module, AND A COUPLE HUNDRED FOR THERE HIGHEST SERVICE OPTION (Changing fluids, wipers, wash, detail, etc) this was a huge mistake and took nearly two months! My car had dust on it THEY DID NOT EVEN CHECK THE PRESSURE I HAD IN MY ALL 4 TIRES (EMPTIED UNTIL 25PSI) I started the vehicle and it started to hiccup as I idle I asked for the manager (a tall husky middle eastern guy with long hair and glasses). He replied "DOES YOUR CAR HAVE A CHECK ENGINE LIGHT ON" I said "no" he said "comeback when it does." I have received paper work from KIA corp stating that i could be reimbursed. I sent that document in and never herd from them again. I call customer service i even went to the Service dept and THEY ERASED MY SERVICE RECORD! Finally happened, with my car still Hiccuping, Rare ShutoffAlarm. I exit fw on green Light, made left; Alarm, No brakes, No gas, Hit curb, Near PEDESTRIANS, Trans Leaks, Part Recalled, No Results, New problem! INFORMATION REDACTED PURSUANT TO THE FR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11574190February 27, 2024
ENGINE
COMPONENT HAS FAILED. CAR IS NOT DRIVABLE AND THERE IS NO REMEDY FOR THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573918February 26, 2024
ENGINE
No oil burning oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573928February 26, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima Hybrid. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573983February 26, 2024
ENGINE, UNKNOWN OR OTHER
We are afraid to drive this car and have lost use for over 4 months now. Received Safety Recall Notice dated Nov 14, 2023. We have made numerous calls to Doug Smith dealership in American Fork, Ut, and also to KIA Customer Care Center. No information is forthcoming to resolve the issue in getting our car repaired. It is necessary that we park in our garage, so we faithfully unhook the battery cable every single time after driving and parking to be assured that it is safe. This has been going on for 4 months now and is not a comfortable situation for myself and my elderly wife. We would like some answers with respect to a timely repair to make our car safe again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574104February 26, 2024
ENGINE
I'm noticing that I'm burning oil frequently. I started to notice this becoming an issue summer of 2023. Once when I get an oil change about 3-4 Weeks later my oil light comes on. Then I would have to put oil and my car. The dealership always ask me if I'm sure that I want an oil change because I haven't hit my time for an oil change. 26th Feb 2024 I spoke with Kia Customer Care and they stated that this is not an issue and that oil consumption is not under warranty. I stated that I didn't inquire about the oil consumption. I repeated my question asking if it's a known issue that the Kia optimas burn oil. Angel the customer care representative stated that it isnt. However, I started how is when I took my car to numerous dealerships and mechanics that they all said the same thing. That I spoke to a Kia dealership before I called and they stated that it was a known issue. Once when I said that, Angel changed her story and said yes that it is a known issue but all cars burn oil. I asked was there a solution for this issue. Angel then repeated the same thing and I said thank you for your time and got off the phone. Needless to say there was no solution made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574111February 26, 2024
UNKNOWN OR OTHER
My 2016 Optima started burning a quart of oil at 60000 miles I am now burning over 1 quart of oil every 1000 miles. I took it to the dealership where I bought it from and was they would change my oil to do an oil consumption test and I was to drive it no more than 1000 miles. I brought up my warranty for engine replacement and was told yes I do have warranty. I drove it just under 1000 miles took it back, was told I was burning oil but I would need to do an engine flush 1st, for the cost of $600. I told the young women that was not what she said. I have been dealing with this issue since 2021. I don’t know if you can help me or not , if not can you give me any advice Thank you (I am not sure of the exact dates that it started)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573878February 25, 2024
ENGINE
Engine is burning 2qts of oil every 500-900 miles. Risk of engine seizing during drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573899February 25, 2024
ENGINE
Oil light continues to come on only after 1 month of a 5 quart oil change. Only driving about 300 miles a month. Have taken it to a kia dealership where they said there was no oil leak. Took it to a private mechanic for a second opinion where I monitored my miles after an oil change and they found that it is an engine problem and the engine is burning my oil. This has been happening for the past 6 months. I did not have the mechanic fix the issue as it should be covered through the manufacturers warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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