Kia Optima Complaints

7,843 consumer complaints on file.

#10392267March 20, 2011
AIR BAGS:FRONTAL
PASSENGER AIRBAG SAYS OFF WHEN PASSENGER IS SITTING IN THE FRONT SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390605March 18, 2011
STEERING
UPON DRIVING HOME FROM TAKING DELIVERY OF MY NEW 2011 KIA OPTIMA ON 2/11/11, MY HUSBAND I NOTICED THAT THE VEHICLE PULLS TO THE LEFT SUBSTANTIALLY. IF YOU LOOSEN THE GRIP OF THE WHEEL THE CAR IMMEDIATELY PULLS TO THE LEFT. I HAVE HAD THE VEHICLE IN FOR SERVICE ON 2/18, 3/5 AND 3/14. EACH TIME I HAVE RECEIVED THE CAR BACK FROM THE DEALER, THEY INDICATE THAT IT IS WITHIN KIA SPECS AND IS 'TRACKING' STRAIGHT. I PICKED THE VEHICLE UP LAST NIGHT AND THE VEHICLE IS STILL PULLING TO THE LEFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392176March 18, 2011
AIR BAGS, LATCHES/LOCKS/LINKAGES
I OWN A 2006 KIA OPTIMA AND THE AIR BAG LIGHT IS ON AND DOES NOT GO OFF EVEN YOU ARE IN THE SEATS THIS IS A HAZARD IF YOU HAVE A ACCIDENT YOU DO NOT KNOW IF THE AIR BAG WILL WORK OR NOT COULD BE DEADLY ,ALSO DOORS WILL NOT UNLOCK IF YOU LOCK THEM WILL NOT UNLOCK WITH THE KEY OR FROM INSIDE VEHICLE ,HAVE TO CRAWL OVER TO PASSENGER SIDE TO GET THIS CAN BE DEADLY IF YOU GET IN A ACCIDENT . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390521March 17, 2011
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS 2006 KIA OPTIMA. THE CONTACT STATED THAT THE LOCK ON THE RIGHT PASSENGER SIDE DOOR WOULD NOT LOCK OR UNLOCK. WHENEVER A PASSENGER WAS IS IN THE VEHICLE THE DOOR WOULD NOT UNLOCK SO THAT THE PASSENGER COULD GET OUT OF THE VEHICLE. THE WARRANTY EXPIRED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS NOT DIAGNOSED BY THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390244March 15, 2011
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2003 KIA OPTIMA. THE CONTACT STATED THAT THE DRIVERS SIDE DOOR WOULD NOT OPEN OR CLOSE. THE DEALER INFORMED THE CONTACT THAT SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY THAT THEY WOULD NOT BE ABLE TO PROVIDE HER WITH ANY ASSISTANCE. THE MANUFACTURER ADVISED THE CONTACT THAT IF SHE REPAIRED HER VEHICLE AND A RECALL WAS LATER ISSUED THAT SHE WOULD BE ENTITLED TO A REFUND. THE VEHICLE WAS AWAITING REPAIRS. THE CURRENT MILEAGE WAS 127,000. THE FAILURE MILEAGE WAS 126,000. UPDATED 05/03/11*LJ UPDATED 05/11/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390121March 14, 2011
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS 2004 KIA OPTIMA. THE CONTACT STATED THE FRONT DOOR LOCK FAILED ON THE DRIVER'S SIDE, AND ONCE INSIDE THE VEHICLE, THE CONTACT WAS UNABLE TO OPEN THE DOOR FROM THE INTERIOR OR EXTERIOR OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE LOCK ACTUATOR HAD FAILED. THE DEALER ADVISED THAT BECASUE THE LOCK WAS MANUFACTURERED FROM PLASTIC, IT WAS DESIGNED TO WEAR. THE FAILURE AND CURRENT MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10388308March 7, 2011
TIRES
FORMAL COMPLAINT AGAINST ENTERPRISE AND BRIDGESTONE/FIRESTONE REGARDING IMPROPERLY MAINTAINED AND DEFECTIVE TIRE(S) ON A 2008 KIA OPTIMA RENTED FROM ENTERPRISE RENT-A-CAR, SEPTEMBER 2008 THAT RESULTED IN CATASTROPHIC TIRE FAILURE ACCIDENT. *KB THE CONSUMER ALSO STATED INJURIES WERE SUSTAINED FROM THE ACCIDENT. CALLED CONSUMER TO SEE IF THERE WAS A POLICE REPORT AND THE NUMBER OF INJURIES. *JB LEFT CONSUMER A VOICE-MAIL STATING HER COMPLAINT HAS BEEN FORWARDED TO THE APPROPRIATE DEPARTMENT. 05/10/11
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10386636March 6, 2011
STEERING
IT'S HAPPENING ON MY BRAND NEW 2011 KIA OPTIMA. I DRIVE AN HOUR TO WORK BOTH WAYS, SO ANY PROBLEM WITH A VEHICLE CAN EASILY PRESENT ITSELF. ON MY FIRST DAY OF WORK, I REALIZED THE CAR PULLED LEFT. I THOUGHT IT COULD HAVE BEEN IN MY HEAD OR SIMPLY THE CROWN OF THE ROAD. AFTER A FEW DAYS OF IGNORANTLY THINKING IT WAS JUST ME, I NOTICED THAT WHEN I LET GO OF THE STEERING WHEEL, IT HOLDS SLIGHTLY LEFT. THUS, THE CAR PULLS LEFT. IT DOES THIS ABOUT 85 PERCENT OF THE TIME. I TOOK IT INTO THE DEALERSHIP AND WAITED THREE HOURS. THEY ADJUSTED THE ALIGNMENT AND ROTATED THE TIRES BUT TO NO AVAIL. THE CAR STILL PULLED LEFT. I TOOK IT IN FIVE DAYS LATER. THEY GAVE ME A LOANER CAR FOR TWO DAYS WHILE THEY TRIED TO FIGURE OUT THE PROBLEM. THEY CALL ME AND SAID IT WAS FIXED BECAUSE THEY READJUSTED THE STEERING WHEEL AND REPLACED A TIRE (AND REALIGNED IT AGAIN). I GO AND PICK IT UP, TAKE IT ON THE HIGHWAY, AND THE PROBLEM STILL EXISTS. I TAKE IT BACK TO THE DEALER AND THEIR HEAD TECHNICIAN RIDES WITH ME BECAUSE THEY THOUGHT I WAS CRAZY (THEY NEVER TOOK IT ON THE HIGHWAY). HE SEES THE PROBLEM AND COULDN'T BELIEVE THE CAR PULLED LIKE THAT. HE SAID SOMETHING WAS DEFINITELY WRONG. THE SERVICE MANAGER THEN TELLS ME TO TAKE THE CAR HOME FOR THE WEEKEND AND WE'D SET SOMETHING UP. I REFUSED TO DRIVE IT UNLESS IT WAS FIXED SO I AM STILL WITH THE LOANER CAR FIVE DAYS LATER. I AM STILL WAITING TO HEAR BACK. I'VE ALMOST BEEN IN ONE WRECK ALREADY BECAUSE OF THE HEAVY LEFT PULL. IT'S EXTREMELY DANGEROUS CONSIDERING THE TYPES OF ROADS I MUST DRIVE ON EVERYDAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386363March 3, 2011
STEERING
PURCHASED A NEW 2011 KIA OPTIMA SX WITH PREMIUM TOURING PACKAGE. THE CAR HAS PULLED TO THE LEFT SINCE I BOUGHT IT. SEEMS TO BE MORE NOTICEABLE THE FASTER YOU GO. AT HIGHWAY SPEEDS ON A STRAIGHT ROAD I WILL BE IN THE NEXT LANE IN A SECOND OR TWO UPON LETTING GO OF THE STEERING REGARDLESS OF WHICH SIDE OF THE ROAD CROWN I AM ON. I ALSO NOTICED THE STEERING WHEEL DOES SHIFT LEFT DURING THIS AND IS OFF CENTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384874March 1, 2011
STEERING
SINCE THE DAY THE CAR WAS DRIVEN OFF THE LOT, ON THE EXPRESSWAY, IT PULLED TO THE LEFT. BROUGHT IT TO THE DEALER, AND AN ALIGNMENT WAS PERFORMED. DEALER DECLARED THAT IT WAS FIXED. ON THE DRIVE HOME, THE PULL TO THE LEFT PERSISTED AS IT HAD DONE PREVIOUSLY. RETURNED THE CAR TO THE SAME SERVICE DEALER. ANOTHER ALIGNMENT WAS PERFORMED. I SPECIFICALLY REQUESTED THAT THE DEALER PERFORM A THOROUGH TEST DRIVE TO ENSURE THAT THE ISSUE WAS REPAIRED. THE GENERAL MANAGER PROMISED THIS WOULD HAPPEN, AND ALSO PROMISED THAT THE SERVICE MANAGER WOULD RIDE ALONG WITH ME UPON PICKING UP THE CAR TO ENSURE THAT THE PROBLEM WAS FIXED. WHEN I WENT TO PICK UP THE CAR, THE SERVICE MANAGER HAD LEFT FOR THE DAY, AND WHEN I DROVE HOME, IT WAS STILL PULLING LEFT. RETURNED THE CAR TO SERVICE. UPON CALLING THE SERVICE DEPT. TO SEE IF THEY HAD FOUND A PROBLEM, THE SERVICE MANAGER DECLARED THAT THEY HAD FOUND A BAD TIRE, AND HAD SWAPPED IT TO THE BACK OF THE CAR. I HAD TO ARGUE WITH THE MANAGER THAT I DID NOT WANT A BAD TIRE LEFT ON MY CAR. HE FINALLY CONCEDED, AND SAID HE WOULD TAKE A NEW WHEEL AND TIRE OF A NEW CAR AND SWAP IT WITH THE BAD ONE. DROVE THE CAR HOME. SEEMED A LITTLE BETTER, BUT STILL WAS PULLING LEFT, AND JUST FELT UNSETTLED, WITH VERY POOR ON CENTER FEEL. CONTACTED KIA CONSUMER RELATIONS. THEY SENT OUT 2 ENGINEERS WHO VALIDATED THE HANDLING PROBLEMS. REPLACED LEFT STRUT, TIGHTENED REAR SUSPENSION, TALKED ABOUT SOFTWARE UPGRADES TO THE ELECTRONIC ASSIST POWER STEERING, BUT NOT SURE EXACTLY WHAT THEY DID TO IT. DROVE THE CAR HOME. CAR PERFORMED BETTER THAN IT EVER HAD, BUT NOW THE STEERING WHEEL IS COCKED LEFT, AND THE MORE I DRIVE IT, THE MORE IT PULLS LEFT AGAIN, AND IS REVERTING TO THE VERY POOR ON CENTER FEEL. CONSUMER RELATIONS IS STARTING TO GET IRRITATED WITH MY CONTINUING PHONE CALLS. THE CAR HAS BEEN IN TO THE SHOP 4 TIMES FOR THE SAME PROBLEM AND IT IS STILL NOT FIXED. I FEEL I DESERVE COMPENSATION UNDER THE LEMON LAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10387028March 1, 2011
SUSPENSION, UNKNOWN OR OTHER
CAR PULLS TO LEFT 100% OF THE TIME. CAR HAS BEEN INSPECTED BY KIA SERVICE AND MEETS ALL FACTORY SPECS. THIS APPEARS TO BE A DESIGN FLAW. KIA REQUIRES ALL 2011 OPTIMA'S TO BE REALIGNED PRIOR TO BEING SOLD. CUSTOMER SERVICE REP. SAID THAT ONE OF HER TEC. REPS. DRIVES A 2011 OPTIMA AND IT ALSO PULLS LEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384800February 28, 2011
SEAT BELTS
PURCHASED A NEW 2011 VEHICLE, WHEN WE PURCHASED THE VEHICLE I WENT TO THE PARTS DEPT. AND ASK THAT THE ORDER SOME SEAT BELT EXTENDERS FOR ME. THE MANAGER SAID HE WOULD AFTER 5 WEEKS I CALLED THE PARTS DEPT. HE TOLD ME THEY HAVE NOT COME IN YET. ANOTHER WEEK GOES BY THEN I GET A CALL FROM THE REGIONAL PARTS MANAGER STATING THEY DID NOT OFFER THEM. PERIOD NO AND IF OR BUTS NO. IN YOUR FMVSS 209 REQUIRE MANUFACTURES TO PROVIDE LONGER BELTS OR SEAT BELT EXTENDERS TO ACCOMMODATE EXTREMELY LARGE PEOPLE. I WAS 480 LBS DOWN TO 360 BUT I STILL NEED SOME. I EVEN ASKED THE DEALER TO SEE IF THEY WOULD REIMBURSE ME. SENSE I AM ON SSI. THEY REFUSED BUT THEY DID TELL ME WHERE TO GO TO FIND THEM. SEAT BELT EXTENDERS, THE PART THAT THE SHOULDER BELT SNAPS IN TO THAT GOES IN THE LATCH, I AM A LARGE MAN AND HAVE EXTREME PAIN IN SHOULDERS AND ARMS. WITH BURCIDES AND AUTHORITIES, DEALER REFUSES TO SUPPLY EXTENDERS, ITS FUNNY EVERY OTHER VEHICLE DEALERS CARRY THEM. THEIR LINES OFFER THEM PLANES OFFER EXTENDERS. KIA DOSE NOT AND REFUSED TO HELP CONSUMERS WITH DISABILITIES. THE PARTS MANAGER EVEN SAID WHEN HE WORKED FOR MERCEDES THE CARRIED 6 INCH 8 INCH AND 12 INCH. EXTENDERS. I DO NOT HAVE THE 40.00 EACH I NEED TWO PASSANGERSIDE DRIVERS SIDE. NOTHING FOR THE BACK SEAT I CAN?T FIT THERE... THE PERSON THAT I HAVE BEEN TALKING TO IS [XXX]CONSUMER S AFFAIRS ANALYST SOUTHERN REAGION. KIA MOTORS KAIS CASE # [XXX] HER DIRECT NO IS 1-800-225-3193 EXTENSION OR OPTION 4. ANY HELP WOULD BE GREATLY APPRECIATED... I NEED A 8 INCH. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382968February 16, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 KIA OPTIMA. THE CONTACT WAS DRIVING 70 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. HE WAS ABLE TO RESTART THE VEHICLE BUT THE FAILURE RECURRED SHORTLY AFTER. THE VEHICLE WAS NOT TAKEN FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS CONTACTED WHO ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381709February 12, 2011
LATCHES/LOCKS/LINKAGES
DRIVERS SIDE DOOR WILL NOT UNLOCK FROM INSIDE VEHICLE OR OUTSIDE. THIS IS NOT ONLY EXTREMELY INCONVENIENT BUT ALSO VERY UNSAFE. LAST YEAR THE SAME ISSUE HAPPENED ON PASSENGER SIDE DOOR, WHICH I PAID TO HAVE FIXED AND NOW THE SAME ISSUE IS HAPPENING ON DRIVERS SIDE. KIA SHOULD TAKE RESPONSIBILITY FOR THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381276February 9, 2011
AIR BAGS:FRONTAL
IN A 2006/2007 KIA OPTIMA, "PASSENGER AIRBAG OFF" LIGHT CONTINUOUSLY ILLUMINATES REGARDLESS OF SEATED PASSENGER WEIGHT OR OCCUPANCY. THIS COULD LEAD TO FAILURE TO DEPLOY AIRBAG IN A FRONTAL COLLISION RESULTING IN SERIOUS INJURY OR DEATH. RESETTING THE COMPUTER TEMPORARILY DEACTIVATED THE LIGHT, BUT PROBLEM PERSISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381300February 9, 2011
LATCHES/LOCKS/LINKAGES
DRIVER DOOR OF KIA 2005 OPTIMA WILL NOT OPEN FROM THE INSIDE OR OUTSIDE AT ALL. HAVE TO CLIMB OVER PASSENGER SEAT TO GET TO DRIVERS SEAT. CALLED THE DEALERSHIP AND WAS TOLD THAT MOST LIKELY THE PART THAT IS BAD IS CALLED THE 'DOOR CHECKER' ACCORDING TO THE KIA MANUALS. I HAVE TO GET A NEW ONE. CALLED DEALERSHIP THERE WILL BE 2 HOURS OF LABOR INVOLVED. THE PART WEARS OUT TO THE POINT WHERE IT TELLS THE SYSTEM THAT THE DOOR IS NOT LATCHED SO IT TRIPS THE AUTO LOCK FEATURE TO KEEP THE DOOR FROM SWINGING OPEN. APPARENTLY THIS IS A DEALER PART ONLY. NOT COVERED UNDER WARRANTY. MY CAR ONLY HAS 41,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380903February 6, 2011
LATCHES/LOCKS/LINKAGES
DOOR LOCKS STOP WORKING ,CAN'T OPEN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380125February 3, 2011
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2003 KIA OPTIMA. THE CONTACT STATED THAT SHE BECAME LOCKED INSIDE OF THE VEHICLE AND WAS UNABLE TO EXIT. THE LOCKS HAD MALFUNCTIONED AND SHE HAD TO EXIT THE VEHICLE BY CRAWLING OUT OF THE WINDOW. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE PERSISTED FOR TWO YEAR BEFORE THE DEALER WAS CONTACTED. THE DEALER REFERRED HER TO THE MANUFACTURER AND THE MANUFACTURER AGREED TO ASSIST WITH REPAIRING THE LOCKS FOR THE DRIVER SIDE DOOR ONLY. THE CONTACT STATED THAT ALL FOUR DOOR LOCKS WERE AFFECTED BY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 73,442 AND FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379712January 31, 2011
CHILD SEAT:LATCH STRAP, CHILD SEAT
PURCHASED A SUNSHINE KIDS RADIAN XTSL AND INSTALLED IT REARFACING IN THE BACK CENTER SEAT OF A 2010 KIA OPTIMA. THE LATCH LOOSENS BY ITSELF, THIS WAS/IS INSTALLED PROPERLY. (RELATED VEHICLE INFORMATION: MODEL YEAR=2010, MAKE=OPTIMA, MODEL=KIA). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379606January 30, 2011
AIR BAGS
2008 KIA OPTIMA. PASSENGER AIR BAG LIGHT STAYS OFF EVEN WHEN 175 POUND PERSON IS SITTING IN SEAT. TAKEN CAR IN 4 TIMES TO BE FIXED. KIA SAYS WE ARE PROBABLY SITTING IN THE SEAT WRONG. FINALLY THEY REPLACE SEAT. STILL DIDNT SOLVE PROBLEM. DOESENT MATTER WHAT SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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