Kia Optima Complaints

7,843 consumer complaints on file.

#11467228June 2, 2022
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
In 2020 a message saying “check hybrid system, stop vehicle and turn off engine appeared and the car stopped while I was driving. I brought it to the Kia Dealership and they “fixed the problem”. On Tuesday May 31st I was driving home on the expressway and my car stopped. I luckily was able to pull off to the side and then the same message popped up and the car would not drive anymore. I have had 5 recalls with this car and it is only 7 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467001June 1, 2022
ENGINE, UNKNOWN OR OTHER
engine. unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467016June 1, 2022
ENGINE
The panel lit up and it car died in the middle of rush hour traffic on the highway, was almost run over by other cars. There is apparently a recall on Kia Optima's engines and that they misfire while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467069June 1, 2022
FUEL/PROPULSION SYSTEM
Interim recall notice recieved April 15, 2022 from Kia via mail. May 29, 2022 car starts smelling like fuel inside and outside cabin. Visible Leak detected in garage floor and again on driveway. Contacted Kia Corp and was told to have it towed to North County Kia. Dealership confirms leak to be associated with recall issue but cannot repair it bc the recall isn't published and there is no fix for issue. I was charged $160 for a diagnostic fee. Part is not available and quoted me $670 for repair out of pocket when part is available. Offered no loaner or resolution but was asked to get car towed off their lot. Called Kia Corp again and was told they would escalate my case to their case resolution team but don't expect a call until 3 to 5 business days later. The average wait to get through to a live human at Kia Corporate is 1 hour minimum and noone seems to think the issue I have is serious or warrants any immediate attention. I was told to rent a car and wait for notification when recall is ready.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466714May 31, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 22V093000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466668May 30, 2022
ENGINE
At 134000 miles car got a knock on interstate. 5 miles to next exit a loud bang. Then the knock went to a loud loud bang. Pulled over to find rod thru block. It is a 2010 kia optima with 2.4l 1 year before the recalls with exact probelm. Full of oil and coolant. Just out of the blue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466502May 28, 2022
UNKNOWN OR OTHER, STRUCTURE:BODY
Hello, I have a 2015 Kia Optima with Snow White Pearl paint. The paint has started to bubble and chip off. I understand that this paint color is an issue for cars in South Florida which have had the same issue. I have included pictures of the areas and also the vin with paint code.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466547May 28, 2022
UNKNOWN OR OTHER
I had a recall on my car a little over a year ago I believe and they had to put new engines in a bunch of Kia cars. They said I would get a rental, but I never did and I ended up having to get my own out-of-pocket cause I had no way of getting around. I was never offered any type of reimbursement for this. Now, they have a recall for something that is related to previous complications I have had with the car and expect me to just drive around with it even though it could catch on fire. This is the same issue I had before. I need a car, have no money for a rental, and they still do not have the part to address this recall. I really want them to handle it this time in a timely manner and provide me with a rental free of charge if they cannot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466473May 27, 2022
ENGINE
When I was driving on the freeway, the car engine stopped functioning. All the lights on the dashboard turned on and I couldn't accelerate the car. I had to make several lane changes as I was in the farthest lane. I barely exited the freeway and towed my car to a local mechanic. I had to replace the engine. No warning lamps prior to the failure. My safety was at risk because I couldn't accelerate. The safety of others on the freeway also was at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466393May 27, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2012 Kia Optima. The vehicle was previously serviced at the dealer under NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling) however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle would not accelerate above 35 MPH. Additionally, the vehicle inadvertently shifted into limp mode. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466164May 26, 2022
ELECTRICAL SYSTEM, ENGINE
My car has been at the dealership since February 10th. The dealer has been giving me the run around. Didn’t have any transportation for over two months and car hasn’t moved since the day I dropped it off. I’m really getting impatient, as I am making monthly payments on a car that I can’t even use. Nearing four months and I’m totally lost on what to do. Thank you for any assistance
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466203May 26, 2022
STEERING
Sticking Steering. Steering Wheel seems to 'stick' at a 12 o'clock position causing an 'over steering' problem. You drift from left to right as the Electronic Steering tries to correct the drivers reactions to the Sticking. This is an obvious 'DEFECTIVE' part and can cause a loss of steering. Kia Consumer Assistance Center does not recognize this as a serious problem, maybe you will. This will be my 3rd Steering Column replacement. (1) Original, (2) Replaced at 7,500 miles, (3) replacing at 99,600 miles. Please look into this. Kia needs to 'Recall' their cars before people get killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466060May 25, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Optima. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated and the engine seized. The vehicle was not drivable. The contact towed the vehicle to his residence and the next day the vehicle was towed to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired but was pending repairs. The VIN was included in NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466096May 25, 2022
EXTERIOR LIGHTING
I have been driving at night going 70 mph on major rural freeway, as well as 55 mph on a two lane rural country road when the auto headights went completely dark, including all the interior lights. I could see nothing in the dark at those speeds ... not even the road. The first time this happened, I panicked because I could not see the road. I slammed on the brakes. I turned the auto light switch from auto to off and then turned to regular on. The headlights and interiors lights came back on. The second time this happened, I was going 70 mph on a rural highway. I immediately took my foot off the petal and turned the auto light to off and back on to regular on. I told the Kia Dealership and they said I would need to pay $138 to have them investigate the problem. The Service Center said they have heard of the problem before but were very vague. This is a MAJOR SECURITY TRANSPORTATION RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465766May 23, 2022
STEERING
WHILE DRIVING AND ROTATING THE STEERING WHEEL LEFT OT LRIGHT THERE IS A "CLUNKING" NOISE. THE SERVICE REP AT KIA STATED THAT THIS IS A STEERING COLUMN COUPLER. WHILE DRIVING THERE ARE CERTAIN POINTS WHERE THE STERING WHEEL SHAKES TURNING AND HITTING LITTLE DEVIATION ON THE HIGHWAY. ACCORDING TO BUYAUTOPARTS.COM :The Steering Coupler, which includes a cylindrical rubber bushing, ensures the transfer of movement from the steering wheel to the steering rack. The axis of the cylindrical bushing is almost perpendicular to the axis of rotation of the steering system. I DO NOT BELIEVE ANY SHAKING WHILE DRIVING ON THE STEERING WHEEL SHOULD NOT OCCUR. NO WARNING LIGHTS HAVE OCCURED SINCE THE PROBLEM HAS BEEN NOTICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465770May 23, 2022
ENGINE
To make a long story short on 5/16 my engine started to knock. Without any warning no prior warning lights came on no nothing my car started to stall on the highway I had my 3 year old daughter in the back seat and we barely made it to the side of the road. My engine, oil, and battery light started to flash and I lost power. I had my car towed to the dealership on 5/19 because I was made aware of a class action lawsuit for the exact same thing that was happening to my car. I bought the car 6 months ago from hickory hollow kia in Antioch Tn they made me aware that I had an extended warranty on my engine to have it towed in so I did that. I got a call from the dealership the next day telling me they needed approval first from kia to cover my vehicle. It would take them a week to do a diagnostic test which is what I’m waiting for now and will update asap
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465776May 23, 2022
STRUCTURE:BODY
The paint is delaminating and peeling in the section just above the windshield. This started in 2019 and has steadily getting worse. My car color is "Snow White Pearl". I have attached pictures. I had assumed that this was due to the age of the car until I started looking for solutions to fix it and keep it from getting worse. I have found that this is apparently an issue with the paint and is not due to age as there are hundreds of testimonials of other KIA owners with the exact same issue, especially owners with the "Snow White Pearl" paint color.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465829May 23, 2022
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
March 2022, (approximately 72,000 miles)while driving to work my car shut off. I was in drive at a red light. Noticeable decreased acceleration and vibration. Took it to the dealership for routine oil change and mentioned incident. Technician was not able to find cause. Ok so be it. Now May at a little over 73,000 miles multiple lights began to illuminate and flash. Still with decreased acceleration it was noticed on a Friday morning on my way to work: 1. Oil light flashed on and off for approximately 2 minutes. 2. Air bag light stays on 3. Electronic Stability Control light stays on I scheduled an appointment for the next day. Took it into nearest Kia dealership. I was informed that my engine had no oil in it. The electrical board that signals my airbags and power steering is “malfunctioning” and would need to be replaced. I was also told that since I just went for an oil change and was not due for another 3-4,000 miles maybe the “engine absorbed the oil as there are no visible leaks” I am set to return to Kia at the 1,000 mile mark to check oil levels to see if the oil is gone again. On my way to work again, on I-75 I felt extreme unsteadiness and loss of road grip with steering. Like I was loosing co trio of the vehicle while traveling at 55 miles an hour. As the original owner of this vehicle, with regular routine maintenance this is extremely concerning. I worry every day that my car will fail me and injure mine, my kids and others lives. I really hope this is looked into as a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465850May 23, 2022
ELECTRICAL SYSTEM, ENGINE
Car was stolen off of the street. No alarm went off, keys were with my person. Back window was busted on the ground and all that was left. From video evidence, we can see that all it takes to steal a Kia is a screwdriver and a usb cord. Kia’s stolen are driven recklessly and harmfully to pedestrians (see #kiaboyz on tik tok or instagram). Problem has NOT been acknowledged by Kia or Hyundai. Insurance providers are aware of the situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465283May 19, 2022
ENGINE
Car has been burning an excessive amount of oil, first reported by my oil tech. Took to the dealership and they requested an oil consumption test, which I had to pay for. This is at 85000 miles. Drove for a little over a 1000 miles and returned it for a second round, the dealership said it had used a considerable amount of oil and would be escalated directly to the manufacturer. It has no leaks, smokes considerably, and hesitant upon acceleration. We will see where it goes from here, have been told that this is common in these vehicles. No oil light or check engine light ever came on. Just glad it didn’t lock up or blow up with my family in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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