Kia EV9 Complaints

258 consumer complaints on file.

#11634889January 8, 2025
VISIBILITY/WIPER
When blocked from returning to the fully off/down position, in this case by ice, the windshield wipers stop working. In my other vehicle, even if they don't go all the way down they still operate. We had an ice blockage that completely deactivated the wipers while driving in already hazardous conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633059December 30, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicles accelerates aggressively to no limit (95+) when adaptive cruise control is set and there is no leading vehicle within following range.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632760December 27, 2024
STEERING, LANE DEPARTURE: ASSIST
Active lane keeping function feature disengages without audible warning leading to multiple near collisions. Happens without warning or any particular trigger. Was brought to the kia specialist attention and he did not seem surprised or concerned. Happens almost every time this feature is utilized at some random point in the drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630011December 10, 2024
EXTERIOR LIGHTING, UNKNOWN OR OTHER
The display for the instrument cluster is completely blank, or shows unrelated information after starting the car and shows none of the vital information about the car's operation or status. After leaving the car off for 30 minutes, the instrument cluster display began functioning normally. This was the subject of a 2024 October recall which we got dealer service for but the issue is not resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629607December 9, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, VEHICLE SPEED CONTROL
Instrument panel was non-functioning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629303December 6, 2024
UNKNOWN OR OTHER
Car was new with 1,002 miles on odometer and with me for 3 weeks. The 12 volt battery died and needed to be replaced. This vehicle uses the 12v battery to start the electronics for the car which then enable operation of the car. The failure of this battery left the car without any power and it needed to be towed from my garage to the dealer. This is a common issue with Kia and Hyundai electric vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628948December 4, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My EV9 lunged forward very abruptly when I was parking. I had to slam on the brakes before my vehicle crashed into the building in front of me. My vehicle also lost the signal (blank screen while driving ) the same day my car lunged forward. I could not tell how fast or slow I was going. I pulled over and restarted the vehicle or and my screen came back on. I began driving for maybe 4 minutes and the screen went completely black except for the “lost signal” alert in red. My vehicle has also lost the ability to use adaptive cruise control while driving my vehicle. I pulled over and when I restarted the vehicle i was able to use it again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628852December 4, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Over 10 times I've had errors come up on dashboard about sensor systems that are not working. Cat has been taken in 5 times for this with no resolution. I can provide numerous dashboard pictures going back since I purchased the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628847December 4, 2024
ELECTRICAL SYSTEM
Entire dashboard went blank and was not visible
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628845December 4, 2024
ELECTRICAL SYSTEM, POWER TRAIN
Car would not shift out of park into drive reverse or neutral had to be towed to dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627124November 24, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Our KIA EV9, which HAS HAD the software update installed to address NHTSA Recall Number 24V757 (Kia safety recall SC326) has again had the driver's instrument panel screen come up blank when the car was started. This is identical to behavior we observed multiple times before taking the car to the dealership for the software update. To resolve the issue, the car was turned off and permitted to sit for an hour before we attempted to start it again and the problem was no longer present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626679November 21, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
On November 5th, 2024 I exited a store and my vehicle instrument panel was black when I turned my vehicle on. I turned my vehicle off and on several times trying to get the panel to work. I could also not control the headlights or turn signal with the manual controls either. It was still daylight hours and I was 2 miles from home so I decided to try and see if the vehicle could be driven home. I was able to get the vehicle home but could not get the instrument panel to turn on despite many more times of trying by turning the vehicle off and on. The following morning I contacted the Royal Kia dealership and told them of my issue and they informed me this was a known recall issue that had recently been discovered; they had the vehicle towed to them the same day. They have now had my vehicle for 2 weeks and when I called them before filing this complaint they said they had no idea when they would be able to fix the recall. They also told me they required a special tool to fix the recall and they do not have that tool and have no idea when they will be able to get it. I then called another local Kia dealer and they told me they would also not be able to fix my vehicle in a timely manner and it would be 2 months before they would even be able to diagnose my car. My complaint is that the recall letter claims this is just a software update that could be done without visiting a dealership but both dealerships are telling me that it has to be fixed in person by them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626678November 21, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Kia EV9. The contact stated while attempting to start the vehicle, the contact became aware that the instrument panel was dark. The vehicle was towed to the dealer where it was diagnosed that the instrument panel had failed, and a system update was needed. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V757000 (ELECTRICAL SYSTEM). The approximate failure mileage was 4,612.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626521November 20, 2024
ELECTRICAL SYSTEM
I started my EV9 tonight and the main instrament pannel would not turn on. I was able to drive but could not see my speedometer or any other safty information on the screen. I was not notified about the recall until filing this report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625100November 13, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN
My family and I were driving down a busy highway at speed in the middle lane, the vehicle suddenly jolted forward and lost power. Dashboard reported electrical system failure, contact service. Vehicle was recovered to dealer who has been unable to resolve issue and KIA unable to diagnose the root cause of the problem. Very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624715November 12, 2024
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I was driving down the highway at approximately 60 mph with approximately 40% charge to the high voltage battery. While moving the car suddenly stopped accelerating and switched to neutral automatically. The instrument panel provided no audible alerts of a problem and in relatively small text stated "check electrical system" The brakes and the rest of the car's electronics worked such as turn signals and warning lights. We were able to coast and pull over to shoulder of highway and stop safely, but losing acceleration in middle of highway suddenly was very scary. Car is currently at dealer awaiting to be diagnosed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624197November 8, 2024
VISIBILITY/WIPER
Windshield wipers are not strong enough to deal with even small amounts of snow. The gap between the windshield and the hood is unusually large which allows snow to accumulate and get packed into the gap. The wiper motor stops functioning even with a small amount of snow accumulation in that gap. Even when completely cleared before driving, when snow gets pushed down from the wipers or slides off the roof into those gaps, the wipers stop functioning immediately and view is completely obstructed. Took me 10 minutes with a garden spade and my finger nails to dig out every piece of snow before starting my drive, then had to pull over twice during the drive to do the same thing again. Even when a small chunk of snow slipped down (the size of a hand), the wiper couldn’t push it back up and off. This is extremely dangerous where winter snow is a daily problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623911November 6, 2024
ELECTRICAL SYSTEM
On Oct 11th the vehicle failed to fully charge, stopping at 69%. I heard loud and repeated clicking from the undercarriage. On Oct 12th I received an email / system notification “ A suspected condition with your BuddyNine’s Battery Management System has been detected. Charging has been limited. A full system check is recommended. Please schedule an appointment at your Kia dealership as soon as possible.” On Oct 12th I received a critical warning in the Kia app: “ Your EV Battery has a critical issue. Contact Roadside Assistance (844-886-9411) as soon as possible.” I took the car into a Kia dealership on Monday Oct 14th and they have had it for 23 straight days. I have received conflicting information about the underlying cause and have not received an estimate for when it will be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623304November 3, 2024
SEATS
The driver's seat shifts towards the right rear when the vehicle accelerates or goes around a left hand turn (i.e. when forces push the driver towards the rear of the vehicle). The driver's seat shifts towards the left front when the vehicle brakes heavily or goes over speed bumps. Kia dealership says this is a known issue with the seat coming out of its track assembly, and confirmed by half a dozen reports on Reddit's Kia EV9 forum [XXX] ). Kia is offering no timeline for a fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623295November 2, 2024
UNKNOWN OR OTHER, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Dashboard shows a message" Stop vehicle and check brake system", vehicle doesn't pass over the 10 mph. On the KIA access APP I have all this 6 Diagnostic Issues : FR_CMR C28B981, FR_CMR C164286, ADAS_DRV C28B086, ADAS_DRV 28B986, ADAS_DRV C28B881, ADAS_DRV C164286. Dealer was unable to fix the issue, they state that it fix by itself. Also I have a safety Recall SC326
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia EV9