Jeep Wrangler Complaints (2013)

657 consumer complaints on file.

#10559318January 10, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT SHE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND IT WOULD BE APPROXIMATELY FOUR YEARS BEFORE HER VEHICLE COULD BE REPAIRED WITH THE CURRENT DISTRIBUTION SCHEDULE. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THERE ARE NO FAILURES AT THIS TIME. UPDATED 2/11/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559162January 9, 2014
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT THE REAR DRIVER AND PASSENGER'S SIDE DOORS WERE DESIGNED WITHOUT INTERIOR DOOR HANDLES. THE CONTACT STATED THE REAR DOORS HAD TO BE OPENED FROM THE EXTERIOR IN ORDER FOR PASSENGERS TO EXIT THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559248January 9, 2014
STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/11/2014 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558989January 8, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE THREE MONTHS AGO AND THE MANUFACTURER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559030January 8, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) HAD SURPASSED THE REASONABLE TIME FOR REPAIR. THE DEALER WAS CONTACTED AND STATED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND STATED THE DEALERS WERE PROVIDED ONE REPAIR KIT A WEEK. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT SHE HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559049January 8, 2014
STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN ID NUMBER: 13V234000 (POWER TRAIN , STEERING ) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION JUNE 2013. THE CONTACT STATED THAT THE DEALER STATED THAT THEY WERE NOT REPAIRING MORE THAN ONE VEHICLE PER WEEK. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559090January 8, 2014
POWER TRAIN
I RECEIVED A RECALL ON THE TRANSMISSION OIL COOLER TUBE FOR THE ABOVE VEHICLE. THE PARTS ARE ON RESTRICTION AND AS A RESULT CAN ONLY BE ORDERED EVERY 16 DAYS. THEY TYPICAL WAITING LIST IS 10 TO 15 PEOPLE WHICH MEANS I WILL BE WAITING AT LEAST 160 DAYS FOR THIS REPAIR. THE RECALL ACKNOWLEDGEMENT BEGAN IN JUNE 2013. THE COMPANY HAS HAD 6 MONTHS TO STOCKPILE THE PARTS NECESSARY TO MAKE REPAIR RATHER THAN SEND OUT THE NOTICE AND THEN FORCE CUSTOMERS TO WAIT 6 MONTHS, POSSIBLY WITH A FAULTY VEHICLE, FOR THE REPAIR. THIS IS UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559102January 8, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT HE RECEIVED NOTOFICATION OF NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) SEVERAL MONTHS AGO AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558791January 7, 2014
STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT HE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) SEVERAL MONTHS AGO AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE VIN WAS NOT AVAILABLE. THERE ARE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558607January 6, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) AND CALLED THE DEALER SEVERAL TIMES. THE DEALER WAS UNAVAILABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART NEEDED TO COMPLETE THE RECALL REPAIR WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/16/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558692January 6, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) AND THE PART NEEDED TO REPAIR THE VEHICLE WAS AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558526January 5, 2014
VISIBILITY/WIPER
DRIVING IN THE COLD & SNOW AT A SPEED OF APPROXIMATELY 25 MILES. ROADS WERE SNOW COVERED WE WERE THE ONLY ONES ON THE ROAD...HEARD A POP AND NOTICED BOTTOM CENTER A CRACK DEVELOP AND WITHIN A COUPLE MINUTES WE HEARD ANOTHER POP AND THE WINDSHIELD CRACKED BILATERAL X2. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557747December 30, 2013
POWER TRAIN, STEERING
2013 JEEP WRANGLER. CONSUMER WRITES IN REGARDS TO TRANSMISSION OIL COOLER TUBE RECALL NOTICE. *SMD THE DEALER INFORMED THE CONSUMER, IT WOULD BE A MINIMUM OF 40 WEEKS BEFORE THEY WOULD HAVE THE PART IN, BECAUSE THEY COULD ONLY ORDER ONE EVERY TWO WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557699December 30, 2013
ELECTRICAL SYSTEM
AT THE TIME I FIRST TRIED OUT THE VEHICLE & PRIOR TO PURCHASE THE BATTERY WAS DEAD & IT HAD TO BE "JUMP" STARTED. I REQUESTED THAT A NEW BATTERY BE INSTALLED PRIOR TO DELIVERY. I TOOK DELIVERY & ABOUT A WEEK LATER WENT ON VACATION, DID NOT TAKE JEEP. IT WAS NOT DRIVEN FOR ABOUT 3 WEEKS. WHEN I TRIED TO START IT THE JEEP WOULD NOT START, AS IF THE BATTERY WAS DEAD. I JUMPED IT & CONTINUED TO DRIVE IT, EVERY DAY FOR SEVERAL WEEKS. AFTER A FEW WEEKS, I LET THE VEHICLE SIT FOR A DAY WITHOUT STARTING AND WHEN I TRIED IT WOULD NOT START. 8/19/13 TOOK JEEP TO THE DEALER TO GET PROBLEM WITH ELECTRICAL SYSTEM FIXED. THEY TIGHTENED THE NEGATIVE BATTERY TERMINAL & REPROGRAMMED ONE OF THE COMPUTERS. 9/2/13 JEEP WOULD NOT START, HAD TO JUMP IT. DID NOT RUN IT OR TRY TO START IT YESTERDAY. 9/30/13 JEEP WOULD NOT START & WHEN I JUMPED IT THE UCONNECT SYSTEM WOULD NOT WORK.. TOOK IT TO DEALER. THEY THINK THE RADIO IS DRAWING CURRENT FROM BATTERY. THEY REPLACED RADIO. 10/21/13. JEEP WOULD NOT START AFTER SETTING TWO DAYS. TOOK IT BACK TO JASPER JEEP. THEY ARE GOING TO TRY PUTTING A NEW BATTERY IN IT UNDER THE ASSUMPTION THAT THE PROBLEM MAY BE A BATTERY POST. SERVICE MANAGER CHECKED THE RECORDS AND COULD NOT FIND WHERE A NEW BATTERY HAD BEEN INSTALLED PRIOR TO PURCHASE. 12/30/13 9:15AM TRIED TO START JEEP, IT WOULD NOT START. GOT CLICKING SOUND LIKE LOW BATTERY, INTERIOR DASH LIGHTS WERE ON. THERE WAS A NEW DASH WARNING LIGHT ON, IT IS A RED LIGHTING BOLT. 9:38AM. STARTED IT & AFTER IT WAS CONNECTED TO "START CAR" FOR A MINUTE IT STARTED. LET IT RUN FOR A COUPLE MINUTES SHUT IT OFF & IT STARTED OK. RED LIGHTING BOLT NOT ON. FOUND SERVICE BULLETIN ISSUED BY CHRYSLER, SEPT 2013. BULLETIN NUMBER: SB-08-067-13: NHTSA ITEM NUMBER - 10053694 10:30 AM CALLED ABOUT THE SERVICE BULLETIN. THE SERV. MGR. WILL REVIEW & CALL ME BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557713December 30, 2013
SERVICE BRAKES
THERE HAS BEEN AN ISSUE WITH MY EMERGENCY BRAKE SINCE MY JEEP WAS NEW. IT DOES NOT HOLD ADEQUATELY, AND MUST BE PULLED EXTREMELY TIGHT TO EVEN ENGAGE AT ALL. I HAVE BEEN TOLD BY THE DEALER THAT "THAT'S JUST HOW THEY ARE." I DON'T BELIEVE THIS FOR ONE MINUTE, AND IN FACT FIND IT INSULTING THAT CHRYSLER EXPECTS CONSUMERS TO BELIEVE THIS. I HAVE NEVER OWNED A VEHICLE WHERE THE EMERGENCY BRAKE WON'T HOLD IT. I HAVE FRIENDS WHO DRIVE WRANGLERS TOO AND THEY ALL SAY THE SAME THING. DESIGN FLAW? THIS IS A SAFETY ISSUE WHEN DRIVING A MANUAL AND WOULD LOVE A FUNCTIONING EMERGENCY BRAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557054December 23, 2013
POWER TRAIN
IN AUGUST 2013 I RECEIVED SAFETY RECALL N28 / NHTSA / 13C-234 TRANSMISSION OIL COOLER TUB FOR MY 2013 JEEP WRANGLER RUBICON, I RECEIVED A SECOND NOTIFICATION IN OCTOBER 2013. AFTER RECEIVING THE SECOND NOTIFICATION I CONTACTED THE DEALERSHIP WHERE I PURCHASED MY JEEP AND WAS TOLD I WAS THIRD ON THEIR LIST TO HAVE THE SAFETY RECALL COMPLETED. MY SALES REP. EXPLAINED THE REASON FOR THE DELAY WAS CHRYSLER REQUIRES THE DEALERSHIP SEND BACK THE FAULTY TRANSMISSION OIL COOLER TUBE THEY REPLACED BEFORE CHRYSLER WOULD SEND OUT A NEW ONE. HE INFORMED ME I WAS THIRD ON THE LIST FOR JEEPS EFFECTED BY THE RECALL AND ONCE THEY REACHED MY NAME AND RECEIVE A NEW TRANSMISSION OIL COOLER TUBE THEY WOULD CONTACT ME. IN EARLY DECEMBER 2013, I CONTACTED THEM AGAIN AND I'M STILL THIRD ON THE LIST FOR REPLACEMENT. I ASKED WHY I WAS STILL THIRD, HE COULD NOT PROVIDE ME AN ANSWER, BUT INFORMED ME HE WOULD LOOK INTO IT, OVER TWO WEEKS LATER STILL NO ANSWER OR NOTIFICATION. I DON'T UNDERSTAND THE PROCEDURE CHRYSLER IS FOLLOWING, HOWEVER WAITING 4 MONTHS FOR THE REPLACEMENT OF A FAULTY PIECE OF EQUIPMENT SEEMS RIDICULOUS, ESPECIALLY WHEN THE PUBLIC'S SAFETY IS IN JEOPARDY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555494December 10, 2013
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT THE ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY UPON STARTING THE IGNITION. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL BECAUSE THE REQUIRED PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555426December 10, 2013
POWER TRAIN, STEERING, ENGINE
THIS PERTAINS TO NHTSA 13V-234. I WAS FIRST NOTIFIED OF THIS BY CHRYSLER IN AUGUST/2013. FINALLY IN NOVEMBER, I WAS ALLOWED TO BRING MY JEEP IN TO THE DEALER FOR INSPECTION. THEY CONFIRMED PARTS MUST BE REPLACED AND THEY WERE ORDERED. NOW I AM INFORMED BY THE DEALER AND A PHONE CALL TO CHRYSLER, THAT THEY WILL ONLY ALLOW THEIR DEALERS TO OBTAIN REPLACEMENT PARTS ONCE EVERY 14 DAYS. I AM FURTHER INFORMED THAT THERE ARE MANY PEOPLE IN FRONT OF ME ON THE DEALER'S LIST SO WITH ONLY BEING ABLE TO ORDER 2 REPLACEMENT PARTS PER MONTH, IT COULD BE MONTHS BEFORE MY JEEP IS REPAIRED. MY WIFE IS AFRAID OF DRIVING THE VEHICLE WITH THIS ISSUE LOOMING. CAN THIS SAFETY RECALL REALLY BE TREATED THIS WAY BY CHRYSLER? IS THERE SOMETHING NHTSA CAN DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555442December 10, 2013
POWER TRAIN
I HAVE BEEN TRYING SINCE 8/13 TO HAVE THE TRANSMISSION OIL COOLER TUBE REPLACED UNDER SAFETY RECALL N28/NHTSA 13V-234. LOCAL DEALERSHIP IN MANAHAWKIN KEEPS TELLING ME NO PARTS ARE AVAILABLE. CHRYSLER GROUP RECALL ASSISTANCE CENTER HAS BEEN TELLING ME THE SAME. I UNDERSTAND MY TRANSMISSION IS AT RISK WHICH MAY INCREASE MY RISK OF A CRASH. I THINK 4 MONTHS WAIT TIME IS EXTREMELY EXCESSIVE, WITH NO END IN SIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554946December 5, 2013
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT HE RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) SEVERAL MONTHS AGO AND WAS INFORMED BY THE DEALER THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A DATE IN WHICH THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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