Jeep Wrangler Complaints (2013)

657 consumer complaints on file.

#10563175February 5, 2014
POWER TRAIN
IN EARLY JANUARY, I CONTACTED MY LOCAL CHRYSLER DEALER TO INQUIRE ABOUT THE RECALL. AT THAT TIME, I WAS INFORMED THAT ONLY 2 REPLACEMENT PARTS PER MONTHS WERE BEING SHIPPED TO THE DEALERSHIP TO SUPPORT THE RECALL NOTICE. WHEN I CHECKED BACK ON JANUARY 27, I WAS TOLD THAT I AM 28TH ON THE LIST, MEANING I WILL BE WAITING ANOTHER 14 WEEKS FOR MY PART TO BE INSTALLED. AS I UNDERSTAND THE NOTICE, THE POTENTIAL FAILURE OF THE TRANSMISSION MAY INCREASE THE RISK OF A CRASH. HOW MANY CRASHES WILL IT TAKE BEFORE A CLASS ACTION LAWSUIT IS NEEDED TO GAIN VISIBILITY TO THIS OBVIOUS LACK OF ATTENTION BY CHRYSLER? I WOULD EXPECT THE FEDERAL GOVERNMENT IS MONITORING THIS SITUATION, AND WILL ACT ON MY BEHALF TO QUICKLY REMEDY THIS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562844February 4, 2014
POWER TRAIN, STEERING
SAFETY RECALL N28 / NHTSA 13V-234 IN OCTOBER OF 2013, I WAS MAILED THE ABOVE RECALL NOTICE FROM CHRYSLER. I WAS TOLD IN THE MAILING TO CONTACT THE LOCAL DEALERSHIP TO SCHEDULE THE REPAIR. I DID THIS AND WAS TOLD THE PARTS HAD TO BE ORDERED AND WOULD BE A COUPLE OF WEEKS. BY DECEMBER 2013, NO RESPONSE FROM THE DEALERSHIP. IN CONTACTING THE DEALERSHIP AT THAT TIME, THEY HAD NO RECORD OF MY CALL AND MY PARTS HAD NOT BEEN ORDERED. THEY SAID THEY WOULD PUT THE PARTS ON ORDER AGAIN FOR ME AND THAT THE PARTS WOULD BE AVAILABLE MID-JANUARY SINCE CHRYSLER IS RELEASING A LIMITED AMOUNT OF THE RECALLED PARTS EACH WEEK. AS OF FEBRUARY 4TH, 2014, I HAD NOT HEARD BACK FROM THE DEALERSHIP. I CALLED THEM THE MORNING OF THE 4TH AND GOT THIS REPLY. THEY SAID MY PARTS ARE STILL ON ORDER AND THAT CHRYSLER IS STILL ONLY RELEASING A LIMITED AMOUNT OF THE REPLACEMENT PARTS. IT DOES NOT MAKE ANY SENSE TO ME IF A RECALL IS ISSUED AND THE MANUFACTURER SAYS THERE ARE NO PARTS AVAILABLE. THIS IS FRUSTRATING AND I FEEL LIKE I AM GETTING THE "RUN-AROUND". I WOULD APPRECIATE IF THE NHTSA COULD FOLLOW UP ON THIS AND FIND OUT WHAT IS GOING ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562456February 1, 2014
POWER TRAIN
NO INCIDENT ON THE ROAD AS OCCURRED. I RECEIVED A RECALL NOTICE STATING THERE IS A DEFECT RELATED TO THE TRANSMISSION OIL COOLER TUBE WHICH MAY INCREASE THE RISK OF CRASH. I HAVE CONTACTED THE DEALER (QUIRK) WHERE I PURCHASED MY JEEP (BRAND NEW) ON TWO OCCASIONS. BOTH TIMES THE DEALER STATED THAT THERE IS A LONG WAIT FOR THE PART TO BE ORDERED OR MADE AND WOULD NOT TAKE ACTION TO HELP PROVIDE A SOLUTION TO THIS ISSUE. DEALER HAS STATED THAT CHRYSLER ONLY MAKES ONE PART EVERY TWO WEEKS. I AM NOT INTERESTED IN WAITING FOR A CRASH TO HAPPEN BUT RATHER HAVE MY VEHICLE REPAIRED SAFELY. IS THERE ANY MEASURE VEHICLE OWNERS SUCH AS MYSELF CAN TAKE TO FIX OUR VEHICLES IN A TIMELY MANNER BEFORE SAFETY INCIDENTS OCCUR? THANK YOU FOR YOUR HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562329January 31, 2014
POWER TRAIN
VEHICLE RECALL NOTICE WAS TAKEN TO DEALER WHEN RECEIVED, DEALER WAS UNAWARE OF RECALL NOTICE. REPLACEMENT PARTS ARE UNAVAILABLE, DEALER UNSURE AS TO WHEN REPLACEMENT PARTS WILL BECOME AVAILABLE. WHY POST A RECALL NOTICE WHEN PARTS ARE NOT AVAILABLE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562077January 29, 2014
STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING). THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED BUT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THE UNAVAILABILITY. THERE ARE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562065January 29, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) HAD SURPASSED THE REASONABLE TIME FOR REPAIR. THE DEALER AND MANUFACTURER WERE CONTACTED. THE MANUFACTURER STATED THAT THE PART WOULD NOT BE AVAILABLE FOR 10 MONTHS. THE CONTACT HAD NOT EXPERIENCED THE FAILURE DESCRIBED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561756January 28, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER INFORMED THE CONTACT THAT THE PART WOULD NOT BECOME AVAILABLE FOR ANOTHER TWO MONTHS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/24/14*LJ THE POWER STEERING LINE WAS REPLACED. UPDATED 02/25/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560986January 28, 2014
POWER TRAIN, STEERING
2013 JEEP WRANGLER. CONSUMER WRITES IN REGARDS TO UNABLE TO GET RECALL REPAIRS DONE ON VEHICLE. *SMD THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561590January 27, 2014
POWER TRAIN
I HAVE A N28 RECALL FOR A TRANSMISSION OIL COOLER TUBE. I HAVE HAD APPOINTMENTS TO HAVE THIS CORRECTED AND THE DEALER NW DODGE ON HWY 290 HOUSTON HAS CANCELLED TELLING ME THEY DON'T HAVE THE PARTS. I UNDERSTAND THE PART IS HARD TO GET. OK SO WHY DO I GET SCHEDULED THEN TOLD THE DAY OFF THAT THEY DON'T HAVE THE PART. CRAZY ..THIS NEEDS ADDRESSED WITH THE JEEP HEAD OFFICE. AND THIS LOCAL DEALER,. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561999January 24, 2014
POWER TRAIN, STEERING
CONSTITUENT IS CONCERNED ABOUT THE LENGTH OF TIME IT IS TAKING TO REPLACE A PART ON HIS 2013 JEEP FREEDOM EDITION DUE TO A SAFETY RECALL FROM CHRYSLER. *SMD RECALL # 13V234000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561389January 24, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561414January 24, 2014
POWER TRAIN, STEERING
SAFETY RECALL N28 / NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE. DEALERS (MULTIPLE), ARE UNABLE TO REMEDY WITHIN A REASONABLE TIME. PUT ON LIST ON 10-10-2013 @ FITZPATRICK JEEP ANSONIA, CT TOLD 3 WEEKS,STILL NO PART FROM CHRYSLER. PUT ON LIST ON 1-18-2014 @ WETMORES JEEP NEW MILFORD, CT. TOLD I AM SEVENTEENTH IN LINE FOR THE PART AS CHRYSLER RELEASES ONLY 1 PER WEEK. THIS IS UNACCEBTABLE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561121January 23, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) AND THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THERE ARE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560759January 21, 2014
STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT HE RECEIVED NHTSA CAMPAIGN NUMBER: 13V234000 ( POWER TRAIN , STEERING) IN MID JANUARY 2014. THE CONTACT STATED THAT HE TOOK THE VEHICLE TO THE DEALER FOR REPAIRS BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560109January 15, 2014
STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT WHILE ATTEMPTING TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING), SHE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JANUARY 2014. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559776January 14, 2014
POWER TRAIN
SAFETY RECAL N28 / NHTSA 13V-234 - TRANSMISSION OIL COOLER TUBE, DEALER CANNOT REMEDY THIS DEFECT IN A TIMELY MANNER (MAY TAKE 1 TO 2 YEARS) DUE TO JEEP CORPORATE REQUIREMENTS OF ONLY ONE PART CAN BE ORDERED BY EACH DEALER EVERY 2 WEEKS. I AM ON A WAITING LIST, BUT THEY CANNOT TELL ME WHEN MY PROBLEM WILL BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559839January 14, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING) AND THE DEALER FAILED TO DO THE REPAIRS IN A TIMELY MATTER. THE CONTACT DID NOT FEEL SAFE DRIVING THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559947January 14, 2014
STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT WHILE ATTEMPTING TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING), HE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED JUNE 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JANUARY 2014. THE FAILURE WAS NOT EXPERIENCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559559January 13, 2014
POWER TRAIN
WE RECEIVED THE RECALL NOTICE ON 1/9/14 (N28) THAT OUR TRANSMISSION OIL COOLER TUBE NEEDED TO BE REPLACED. I CALLED OUR DEALER TO MAKE AN APPOINTMENT AND BE SURE THAT THE PART WAS AVAILABLE. I HEARD BACK FROM THE DEALER THAT THE REPLACEMENT TUBE WAS ON BACK ORDER, THAT CHRYSLER WAS SENDING THE PARTS TO DEALERS IN BATCHES EVERY THREE WEEKS, THAT I WAS NOW ON A WAITING LIST, AND IT COULD TAKE MONTHS BEFORE I WAS ABLE TO HAVE THE RECALL REPAIR COMPLETED, AS CHRYSLER WAS NOT PROVIDING THE PART TO ITS DEALERS FAST ENOUGH. I WAS TOLD TO CALL BACK EVERY THREE WEEKS TO FIND OUT MY WAIT LIST STATUS. WHEN I ASKED WHAT WOULD HAPPEN IF MY TRANSMISSION WENT OUT BEFORE THE REPAIR, THE GENTLEMAN ON THE PHONE SAID THAT I COULD SUE CHRYSLER! IF THE NHTSA HAS REQUIRED A RECALL BY CHRYSLER, CHRYSLER NEEDS TO MAKE THESE PARTS AVAILABLE QUICKLY AND, IF I JUST RECEIVED THE RECALL NOTICE, HOW CAN THERE BE A WAITING LIST FOR THE PART AT MY DEALER? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559733January 13, 2014
POWER TRAIN, STEERING
I KEEP TAKING MY VEHICLE IN FOR SAFETY RECALL N28/NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE, BUT THE DEALER SAYS THEY DON'T HAVE THE PART, AND TO COME BACK LATER. IT HAS BEEN THREE AND A HALF MONTHS SINCE I RECEIVED THE NOTICE FOR THE RECALL, AND THEY HAVE FAILED TO INFORM ME WHEN THEY HAVE THE PART, AND TO FIX IT. THE DEALER IS: FARRISH DEALERSHIP IN FAIRFAX VIRGINIA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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