Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11474585July 18, 2022
POWER TRAIN:MANUAL TRANSMISSION
The contact owns a 2018 Jeep Wrangler. The contact stated that a relative was driving the vehicle at approximately 55 MPH and the vehicle started losing motive power. The relative noticed an abnormal burning odor before hearing a loud boom sound underneath the vehicle. The relative saw smoke and safely pulled off the highway. The contact stated no warning light was illuminated. The contact had the vehicle towed to a local dealer who diagnosed that the clutch plate had exploded through the transmission bell housing and shrapnel went through the radiator. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 46,465.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474599July 18, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, STEERING
Since May of this year I have been trying to get my vehicle diagnosed and repaired. Multiple warning lights and messages go off at various times. Vehicle loses power steering and speed detection at a minimum. I have been to 3 different dealers at 5 separate times. A STAR case was opened by Fiat/Chrysler but was closed despite lack of diagnosis by dealer and concerns that the vehicle was not safe to drive. I have spent thousands of dollars and communicated multiple times to Fiat with no resolution. I have noted on various forums people complaining of similar issues. The following warnings are noted at frequent intervals; ABS needs service, shift module needs service, do not shift, do not turn off power, traction control, battery warnings and many more. Every possible warning indicator is coding. At previous dealer visit to current, the dealer advised that they could not diagnose and told me to pick up the vehicle. I advised Fiat and they supported me getting my vehicle despite concerns that it was unsafe. All documented.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474634July 18, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Several messages display simultaneously on and off as the vehicle is in motion which results in power being lost, then restored in a matter of minutes which are critical when traveling in traffic or on the interstate. Steering and brakes are the first to go, but the car remains operational. The gauges display as if the car is stationary with check engine, brake, start stop disabled, traction control and many other lights displaying in error as these things are happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473303July 11, 2022
VISIBILITY/WIPER
The driver's side sun visor falls down blocking your view while driving. It pops out of the socket meant to secure it. In researching how to fix it, I located many threads and concerns, including homemade fixes (due to costs) but many things fail causing it to fall down. One person said they were hit in the head with it. From online comments, most fail after the 3 year warranty. As mine did. Estimates online show it costs around $400 to fix. There is already limited vision in Jeep windshields, this is a major concern as the only way to fix is to hit it hard back into the socket.... while driving. I've used a hand gel container to even my hard cell case to secure it. Thank you for considering. I believe this has been an on-going issue with Jeeps with older recalls. See thread: https://www.jlwranglerforums.com/forum/threads/sun-visor-fix.44865/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473222July 10, 2022
UNKNOWN OR OTHER
The service axle locker system warning light started to appear, and it means the lockers are either poorly functioning, or a wiring\electronic issue has occurred. This is dangerous either way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473095July 9, 2022
ELECTRICAL SYSTEM, STEERING, LANE DEPARTURE: BLIND SPOT DETECTION
The power steering went out while driving, check engine light came on, ABS Service, Service Shifter, Start/Stop unavailable, Service 4wd, Auto Park Disabled, Blind Spot Alert, Electronic Stability Control Service, Parking Sense Off. I could not shift out of Park. Many people are having this problem with their 2018 Wrangler JL and JLU and later models. All you have to do is Google this or go to YouTube to see. It may be a faulty ECU. In any case, this is a problem and a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472917July 8, 2022
STRUCTURE:BODY
Rust is forming along the bottom of all of the doors (4 of them) and on or around some of the hinges. The rust seems to be forming inside of the door and what is visible from the outside looks like the paint in bulging slightly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472253July 4, 2022
POWER TRAIN:CLUTCH ASSEMBLY:LINKAGE:CLUTCH CABLE/ROD/ARM
I had the Y03 recall done on August 30, 2021. My 2018 Jeep Wrangler JL Sahara Unlimited has 53,00 miles. On my way home from vacation, June 4, 2022, my clutch plate overheated, exploded through the bell housing and transmission, burnt the wire casing, and melted the fuel line. I had to leave my Jeep in NC and get a rental car to make it home. After being at a dealership 7 hours away from home for a week in Jacksonville, NC, I am told by the dealer that Chrysler will not honor my Powertrain warranty because the clutch is not a covered component; however, the issue that occurred with the clutch and how it occurred is exactly what both the Y03 and W12 recall said could happen. The W12 recall is still showing "incomplete in every location I've checked, including Chrysler and Mopar; however, I am being told that the simpler fix noted in the Y03 recall supersedes the W12 recall instructions - which required service techs to perform a hydraulic clutch system bleed and also perform of clutch health check procedure; whereas the Y03 skips these steps. I spoke to someone at MOPAR who told me that all components related to the recall (i.e. the clutch) have a 2-year warranty after the recall is completed, but any other components affected by the clutch failure are not covered. How can Jeep/Chrysler know there is an ongoing clutch issue specifically with the clutch plate and not honor/cover repairs that result because of it? And, how can a wire sheath and software update guarantee the potential failure is resolved if the clutch is never inspected to make sure the clutch plate hasn't already been compromised because of excessive heat? I have already filed a complaint with NHSTA, spoken to Chrysler Corporate (without any luck). Chrysler and Mopar should stand by their parts/vehicles when something catastrophic like this happens. Had the fuel line caused a fire, my Jeep could have exploded or caused a serious accident/death/injury.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11472290July 4, 2022
UNKNOWN OR OTHER
FIRST off the vehicle locked up with every light on. it had to be tolled. we put a new battery and it worked for awhile. took to dealership with engine light on and the stabilizer track bar light is on. They fixed the clock screen. Soon as i left the dealership both light were both back on. I drove the vehicle home and its a wonder i made it. You cannot keep it on the road . the stering is all over the place. The dealership is hopless and i spent $ 900.00 . Now what do i do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472058July 1, 2022
ELECTRICAL SYSTEM
When driving, vehicle will start throwing codes and lights, losing power steering and at times after this happens will not shift out of park. Also after this happens sometimes it will not start or shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470828June 24, 2022
ENGINE
The contact owns a 2018 Jeep Wrangler. The contact stated while his son was driving approximately 30 MPH and slowing down for a traffic signal, the vehicle lunged forward, stalled, and then came to an abrupt stop. The contact stated that several unknown warning lights were illuminated and the windshield wipers engaged independently. The contact's son was able to restart the vehicle and drove back to the residence. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470839June 24, 2022
ELECTRICAL SYSTEM, STEERING
My Jeep has been having electrical problems many warnings across the dash including lost communication with ABS module this has been going on for about a month sometimes the fault won’t let the Jeep go into gear I brought it to the local dealership they had it for the entire day and was told they can’t find anything and that it would actually have to be happening for them to figure it out yesterday I was driving with my kids in the Jeep and the electrical want crazy and then I lost total steering while doing 55 miles per hour After my heart went through my chest I was able to get the vehicle stopped so according to my Jeep dealer I need to be in a near death crash in order for them to figure out the problem I wonder if any unexplained deaths involving newer Jeep Wrangler could be attributed to these electrical issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470464June 22, 2022
ELECTRICAL SYSTEM
The electronic dash unit (Stereo) that controls Navigation, climate, media and all other consumer input, changes the screen without touching it. The 8.4 unit is the main point of contact for a driver with the vehicle. The navigation blinks and switches areas with no touch on the screen. The dangers of the distraction is obvious to me. If they can’t make a decent unit for their expensive vehicles, maybe they should leave it out or just stop making vehicles. It’s obvious they have zero concern for customers’ safety. This is a known issue to Jeep, Chrysler, Stellantis or whatever the carmaker-du jour is!! It’s sickening what a company can get away with in this country.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470042June 20, 2022
STEERING, LANE DEPARTURE: BLIND SPOT DETECTION
While driving at low speed in heavy rain vehicle lost power steering, engine service light, anti lock brake failure, skid control. Had to remove vehicle from roadway and restart engine, which corrected steering failure. Engine service light remained on. Vehicle is garaged. After being in garage for 24hrs engine service went out. Contacted dealer and was given appointment. Recommended not drive vehicle until service. Vehicle has 18,000 miles on it. Was told by dealer that battery failed which is tired into the crawl feature of the of the Rubicon 2.0 liter engine with crawl electric motor. Also told that there were many service bulletins.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469878June 18, 2022
UNKNOWN OR OTHER
The Uconnect screen is delaminating causing the screen to change and override all driver selections at will while driving. This is a safety risk because it is a huge distraction while driving when the system is changing settings back and forth while beeping. The problem was confirmed by my Jeep dealer and since I'm out of warranty it will be over $1,000 to replace. No, it was not inspected by any other party except the dealer. The only indication of the problem was you can visually see the separation by the appearance of a bubble in the screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469749June 17, 2022
STEERING
On multiple occasions this Jeep has a tendency to wander into the adjacent lane, especially on curves. It is slow to respond to steering corrections when this happens. Any driving of the vehicle requires constant steering corrections to keep it in a straight line At highway speeds a small bump in the road causes the Jeep to wander into the next lane or to start to fishtail. I'm now scared to drive it on the highway and feel it's an accident waiting to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469537June 16, 2022
STEERING, SUSPENSION
Purchased slightly used with only 34,387 miles. When driving at a higher rate is speed (62 or more) if the vehicle hits a bump (like when crossing the threshold of a bridge or hitting a bump in the road while in a turn) the passenger side Suspension shakes uncontrollably. As per news articles, Fiat Chrysler Automotive is aware and recommends a new steering bump. This seems to be a temporary solution, part easily and quickly wears out and must be replaced. Mechanic state that is not a proper solution. To pay this type of money for a vehicle and then repair bills only to have to repeat. Major concern is when driving on a highway or freeway you can’t always safely slow down in traffic, especially with semi trucks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469261June 14, 2022
UNKNOWN OR OTHER
The screen on my 2018 Jeep wrangler Sahara unlimited is de-laminating. It is causing issues with the touch screen and begins to do things on its own. It is a safety concern due to it being distracting while driving. I am not able to use the hands free mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468970June 13, 2022
STEERING
The steering wheel is loose/has too much play. The Jeep wanders when holding the wheel straight. When driving, turning the wheel 2-3 inches in either direction produced not movement at all in my tires. This was not an issue before steering recalls were done. Unfortunately, with Covid and working from home, I did not drive a lot, and definitely not need to take it on highway. April 9th was the first time taking it on the highway for a trip (Connecticut to Kentucky). I did not make it. I was in an accident when a vehicle appeared to be to coming to close. I recall turning the wheel and not getting any response…then jerking more out of fear which was to much and I ended up smashing into a guardrail. I had to leave it in Pennsylvania at a collision center for repairs. May 26 - Can repairs complete so I picked it up in PA and drove to Louisville. A 7hr trip took 2-days. I has to drive slow, and so way could I drive it while it was raining. It was wandering and all over the highway and the steering was not responsive. June 3 -I brought it into Cross Jeep as soon as they had an opening. They rotated the tire and test drive it. I was told they did not notice anything out of the ordinary. The loose steering is how Jeeps drive. I was told to take it home and see how things were after the tire rotation. June 6 - First thing Monday I called to bring Jeep back in because it was driving the same. I left message with the answering service and I texted, but was unable to reach someone to make an appointment. June 7 - Got in touch with service and scheduled and appointment for their soonest opening (June 13) June 13 - Brought Jeep in and explained loose Staring and wandering is still an issue in the vehicle does not feel safe and is not safe because it caused me to crash. I showed them a video on the loose steering. I was told there is nothing they can do. That’s how “Jeeps” drive. I insisted they look further and I also file a complaint with Jeep.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11469062June 13, 2022
ELECTRICAL SYSTEM, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
In the middle of the intersection, the power steering turned off and the steering wheel locked. I could not move the steering. All dashboard lights came on as well as the emergency brakes. The gear shift also locked and refused to shift into any toner gear. The vehicle was completely disabled and would not restart. This is the 5 time this has happened. I took it to get serviced at my local jeep Chrysler dodge dealership and I am still receiving the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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