Jeep Wrangler Complaints (2020)

618 consumer complaints on file.

#11559049December 7, 2023
STEERING, SUSPENSION
My Jeep dealership has confirmed that a Steering Damper replacement is necessary to keep the vehicle from experiencing what is called the "Death Wobble". After going over a few bumps the entire front end shakes as if there is a flat tire. Slowing down and pulling over remedies the problem. A driver who witnessed this pulled me over to say he thought I was going to lose my driver's wheel and suggested I keep under 35 MPH. The jeep has 20,800 miles on it. The dealership reported that each dealer can only order a small number of these parts per month as there is such a backlog. It's estimated they could order mine in March of 2024! In the meantime, they don't suggest I drive the vehicle. This is OUTRAGEOUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559050December 7, 2023
POWER TRAIN
Stellantis, formerly FCA, formerly Chrysler issued Recall no. 19A nearly a year ago (NHTSA Recall Number 23V-116) and still does not have a remedy for my Jeep. Because this is a dangerously defect design in the clutch system that has caused vehicle fires, I have elected to pursue an aftermarket clutch system, the Centerforce II. Once I have this installed, how do I go about having Recall 19A/23v-116 cleared to show that my vehicle has been repaired?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558600December 5, 2023
STEERING
The contact owns a 2020 Jeep Wrangler. The contact stated while driving 60 MPH, the vehicle started shuddering violently, the wheels were wobbling, and the steering wheel was vibrating significantly, causing the contact to lose control of the vehicle. The contact was able to regain control of the steering wheel and pull to the side of the roadway. The contact stated that she continued driving, and the vehicle operated as intended. The contact stated that the failure reoccurred 24 hours later. The vehicle was taken to the dealer, where it was diagnosed that the steering damper needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The contact was awaiting a call back from the manufacturer. The failure mileage was 49,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557327November 28, 2023
SUSPENSION
On Nov 28th 2023 while driving at approximately 70 mph on highway SR408 in Orlando the front suspension on my vehicle starting shaking violently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556738November 25, 2023
STEERING
My steering is very loose on my 2020 Jeep Sahara. This is a continuous issue-it has been this way since I bought it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553753November 6, 2023
UNKNOWN OR OTHER
I was not informed of this recall when I purchased my Jeep at the dealership. Per recall, clutch pressure plate recall. The risk is high. Is extreme risk. It may catch fire. It may cause crash. I don’t feel safe driving my vehicle. I’ve been to dealership twice and they told me there’s no solution yet. I outreached Jeep via email directly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553546November 4, 2023
POWER TRAIN
At 38 months of ownership and less than 17000 miles, the vehicle gets a service shifter mil (U1267) as well as an ESS indicator. The engine starts but is unable to shift out of park. Shifter issues have been going on for years with Jeeps, it is time to fix this. Of course it is 2 months out of warrantee, so I can expect a big bill.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553259November 2, 2023
POWER TRAIN
There is an open Safety Recall on my vehicle with no fix. See 19A/NHTSA 23V-116. Stellantis (formerly FCA) has refused to reimburse me for aftermarket clutch replacement in the amount of $1527.10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553156November 2, 2023
STEERING
bolts holding steering box stretching and coming loose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552359October 28, 2023
POWER TRAIN
This jeep has the dreaded "death wobble" in which the front end starts to shake violently from side to side as you are driving down the interstate, usually after hitting a pothole or beginning of a bridge. This issue also caused a malfunction of the cooling system which caused the jeep to overheat while idling or driving at cruising speeds. No warning messages have appeared other than when the jeep begins to overheat. The jeep is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551373October 23, 2023
SUSPENSION, UNKNOWN OR OTHER, WHEELS
I almost actually died twice on a road trip when i hit uneven pavement on major interstates and had to come to a complete stop in the middle of a major highway with semi trucks swerving all around me. This jeep has the death wobble and I can't get anyone to recreate the issue to get it fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550753October 19, 2023
VISIBILITY/WIPER
The sun visor at the attachment arm has broken twice now. When you go to move the visor while driving to block the sun which is impacting your vision, you now have a visor attachment break and visor is dangling by the wires in front of your face blocking your view and you get stunned that something has broken. There is no warning at all that is about to break. You have to immediately pull over and see if you can push it back up and get it to stay so you can have an unobstructed view. I search the web and there are many many many reports of this exact issue. The Jeep dealer fixed my visor so I thought I was good. Nope. It broke a second time 1 year later. This is going to be an ongoing potential safety issue if Jeep doesn’t fix the issue. I am concerned that I could wind up in an accident when this occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547015September 28, 2023
POWER TRAIN
My 2020 Jeep is on its 3rd clutch recall however this recall is now over half a year old with no resolution in sight. The risk is a catastrophic failure of the powertrain, fire, and death. We cannot sell our cars due to the open recall and we have been given no updates on any solution. I'm not sure how a manufacturer can have cars on the road that may or may not catch fire at any time and have no solution available. I think Jeep should either fix the issue, recall the cars and offer buy backs, or pay for 3rd party clutch replacements and allow us to close the recall once those are installed. I'm hoping NHTSA or someone can force a solution here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545598September 20, 2023
POWER TRAIN
The contact owns a 2020 Jeep Wrangler. The contact stated that there was an abnormal burning odor, and a grinding metal sound coming from the vehicle while depressing the accelerator pedal. The contact also stated that the Auto On/Off warning light was illuminated. The vehicle was taken to a dealer and the contact was informed that the vehicle was included in NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the issue and provided the contact a case number. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 60,407. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544501September 14, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Vehicle started to get extreme smell of gas fumes, interior and exterior, to the point it would make you nauseous. My vehicle was taken to a dealer where the tech noticed that a fuel pump was leaking and a fuel line behind the engine had a small hole in it and was leaking on the top and was unlikely debris hit it, to get at the line the whole motor has to get dropped. After reading the description of the fuel line/pump issues with the 2020 2.0 L, this seems that it would be related and part of the effected parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542894September 6, 2023
POWER TRAIN
The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at undisclosed speeds, the steering wheel failed to respond while attempting to make a left or right turn. No warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the dealer was notified of the failure and the contact was informed that the failure was a known issue. The vehicle was not diagnosed or repaired. The contact stated that he was concerned for his safety while driving the vehicle. The manufacturer was notified of the failure and the contact was denied the repair due to the vehicle having a Salvage Title. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542634September 5, 2023
ENGINE
Got stuck in an isolated place due to Engine Overheat. Found a Water coolant leaked due to loose bolt/screw on water pump inlet. I just learned that it is common to 2018-2020 Jeep Wrangler JLU with 2.0 Engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542432September 4, 2023
STEERING
While traveling at highway speeds the vehicle will shake violently after driving over pavement imperfections. Most frequently this is the seem between the road and a bridge. Car is stock. The occurrence of this wobble has become more frequent as of recent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542380September 3, 2023
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
Randomly the check engine light will appear and the dash will display multiple messages about service needed for traction control, stability control, auto start stop disabled, service cruise control etc. Then while driving you will lose power steering and this almost caused my daughter to wreck while trying to finish a turn. Additionally when the messages appear the vehicle will not have the ability to shift so you can not reverse and once it shut off in the middle of the highway blocking traffic and almost caused multiple accidents. The dealership has replaced the battery sensor and said it was fixed. I was told to replace the primary and secondary battery to ensure it was not a battery problem and I did, however the issue still remains. Looked online for others with this issue and there are many with the exact problem. The Jeep will report the transmission temperature and oil temperature incorrectly with the gauge maxed out even if it has sat overnight. Additionally it also says to service the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540584August 24, 2023
STEERING
I have had to replace 2 steering dampers in my 2020 Jeep Wrangler that has only 24,000 miles. Whenever the vehicle reaches speeds over 50 mph the steering becomes very loose, needing to constantly steer left and right. If there is any change to the road surface such as a bridge, uneven pavement or bump in road, vehicle loses control in steering making the need for you to come to a stop to regain control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Wrangler