Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10107667January 21, 2005
SUSPENSION:FRONT:CONTROL ARM
LEFT HAND TURN AT LOW SPEED RESULTS IN JEEP LIBERTY 2004 TURNING 180 DEGREES AND ROLLING OVER. PRIMARY CAUSE OF CLAIM APPEARS TO BE BROKEN LEFT FRONT SUSPENSION CONTROL ARM. APPEARS TO BE METAL FAILURE. TOTAL VEHICLE DAMAGE APPROXIMATELY $7,000.00. VEHICLE PHOTOGRAPHED EXTENSIVELY AT CRASH SITE. ALL CRITICAL DAMAGED PARTS SALVAGED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10109633January 18, 2005
TIRES
SAFETY CONCERN RS-A GOODYEAR EAGLE TIRE BLOWOUT WITH LESS THAN 4,000 MILES ON THE TIRE. *BF THERE WAS A 4 INCH IRREGULAR CUT ON THE TIRE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105729January 4, 2005
WHEELS:RIM
ON OR AROUND 12/23/2004 WE RECEIVED BETWEEN 5 TO 7 INCHES OF SNOW. AFTER DRIVING ON THE UNPLOWED ROADS THE RIMS ON THE RIGHT SIDE OF MY 2004 JEEP LIBERTY BECAME PARTLY CLOGGED WITH SNOW CAUSING AN OUT-OF-BALANCE CONDITION. THIS OUT-OF-BALANCE CONDITION CAUSED ME TO HAVE TO PULL OFF THE SIDE OF I-75 NORTH NEAR THE ROUTE 20 EXIT. I DROVE ALONG THE BRIM OF I-75 TELL THE EXIT AND GOT OFF THE EXPRESSWAY. AFTER LOOKING AT THE RIMS I NOTICED THEY WERE PACKED WITH SNOW. I THEN DROVE TO A QUARTER CAR WASH AND USING HOT SOAPY WATER REMOVED THE SNOW FROM THE RIMS. THIS SAME CONDITION SHOWED UP THE NEXT DAY AND WAS FIXED IN THE SAME MANNER. I CONTACTED THE DEALERSHIP ED SCHMIDT JEEP EAGLE (26875 N DIXIE HWY PERRYSBURG, OH 43552 PHONE: 419 874-4331) AND REQUESTED A FACTORY REP. TO BE CALLED. ON 01/04/2004 I WAS CONTACTED BY A FACTORY REP. I EXPLAINED THE SITUATION TO HER AND WAS ASKED IF I HAD DRIVEN ANOTHER JEEP LIBERTY TO SEE IF IT DID THE SAME THING. I TOLD HER NO AND SHE SAID THAT IF I LIKE THE NEXT TIME WE GOT A HEAVY SNOW I CAN COME IN AND SEE IF ANY OTHER LIBERTY?S DID THE SAME THING. I THEN CALLED DAIMLERCHRYSLER REF. # 13001582 TALKED WITH A CUSTOMER CARE PERSON AND SHE CALLED THE DEALERSHIP AND WAS TOLD BY THE SERVICE MANAGER (CHUCK) THAT IF I PUT HUB CAPS ON THE RIMS THAT MAY KEEP THE RIMS FROM FILLING WITH ICE AND SNOW. THE RIM IS MANUFACTURED WITH A DEEP POCKET AT THE FRONT INSIDE OF THE RIM. THIS POCKET FILLS WITH SNOW WHEN THE VEHICLE IS DRIVEN IN SNOW. IF THIS POCKET WAS NOT THERE AS WITH OTHER RIMS, THE SNOW COULD NOT BECOME ENTRAPPED IN THE RIM CAUSING THE OUT-OF-BALANCE CONDITION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102037December 21, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE LOST POWER WHEN DRIVING AT 40 MPH. ALTHOUGH THE VEHICLE WAS IN GEAR IT BEGAN TO COAST BECAUSE THE ENGINE WAS NOT GETTING ANY POWER. CONSUMERTOOK THE VEHICLE TO THE DEALER AND CONTACTED THE MANUFACTURER. DEALER CONTACTED AN ENGINEER, WHO TEST DROVE THE VEHICLE 10 MILES BUT THE PROBLEM COULD NOT BE DUPLICATED. *AK THE CONSUMER ALSO INDICATED THAT THE VEHICLE DOES NOT OPERATE IN 4WD HIGH IN REVERSE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103625December 13, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
VEHICLE IS OCCASIONALLY HAVING TROUBLE DECELERATING BECAUSE THE ACCELERATOR PEDAL GETS STUCK ON THE FLOOR. TAKEN TO DEALER FOR CHECKUP, BUT THE CAUSE IS UNDETERMINED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090206November 30, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE DRIVING 65 MPH WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE WOULD NOT HOLD IT'S SPEED WHEN GOING DOWN AN INCLINE. THE DEALER WAS NOTIFIED, AND REPLACED THE CRUISE CONTROL SERVO, BUT THE PROBLEM RECURRED. *AK (CRUISE HAD NO BACK PRESSURE WHEN GOING DOWN HILLS) *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099369November 12, 2004
TIRES
GOODYEAR FAULTY TIRES CAUSED 3 TIRES TO BLOWOUT SIMULTANEOUSLY WHILE DRIVING, VEHICLE ENDED UP IN DITCH. *BF *TC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10099744November 10, 2004
SERVICE BRAKES, HYDRAULIC, TIRES
TWICE IN THE PAST TWO MONTHS VEHICLE DID A 360 DEGREE TURN AFTER THE BRAKES WERE APPLIED. ONE OCCURRENCE WAS ON WET ROAD SURFACE, AND THE OTHER INCIDENT OCCURRED ON DRY ROAD SURFACE. AN ACCIDENT INVESTIGATOR RULED OUT THE ABS BRAKES BEING AS THE CAUSE. AN ACCIDENT OCCURRED ON THE WET SURFACE WITH THE VEHICLE COLLIDING INTO BARRIER. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10098071October 31, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MADE A LEFT TURN AT ABOUT 10 MPH. AFTER THE TURN, I LOST CONTROL OF THE VEHICLE AND IT FLIPPED. A POLICE OFFICER WITNESSED THE INCIDENT AND SAID THAT IT APPEARED THAT THE ANTI-LOCK BRAKES DID NOT REACT. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10098074October 31, 2004
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC), SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THIS IS A CORRECTION AND ADDITION TO ODI 10098071. I MADE A LEFT TURN AT ABOUT 10 MPH. AFTER THE TURN THE VEHICLE SKIDDED, HIT CURB AND FLIPPED. A POLICE OFFICER WITNESSED THE INCIDENT AND SAID THAT IT APPEARED THAT THE ANTI-LOCK BRAKES DID NOT REACT. THE CAR IS ALSO EQUIPPED WITH ENHANCED ACCIDENT RESPONSE SYSTEM WHICH OBVIOUSLY DID NOT REACT. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10097912October 28, 2004
SUSPENSION
COMPLAINT RECEIVED VIA E-MAIL, I'M SURE I'M NOT THE ONLY ONE WITH A JEEP LIBERTY THAT PULLS TO THE RIGHT. MY FAMILY HAS 2 2004 LIBERTY. ONE BROUGHT FEBRUARY THIS YEAR AND CAME STRAIGHT OUT OF THE SHOWROOM, PULLING BADLY TO THE RIGHT. I HAD TO TAKE VEHICLE TO THE DEALER 3 TIMES, AND FINALLY WAS SENT TO AN ALIGNMENT PLACE. BOUGHT ANOTHER LIBERTY IN JUNE, AND IT'S PULLING TO THE RIGHT. THIS IS DANGEROUS."*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096342October 25, 2004
AIR BAGS, SEAT BELTS
T-BONE ANOTHER VEHICLE AT 45 MPH, AIR BAGS DID NOT DEPLOY AND SEAT BELTS DID NOT HOLD DRIVER OR PASSENGER BACK FROM HITTING WINDSHIELD AND STEERING WHEEL.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10094675September 28, 2004
LATCHES/LOCKS/LINKAGES
VEHICLE HAS AUTOMATIC DOOR LOCKS THAT LOCK WOULD LOCK WHEN THE VEHICLE'S SPEED REACHED 15 MPH, NOW NOT WORKING. *BF THE VEHICLE'S KEYLESS ENTRY SYSTE WAS WORKING PRIOR TO THE CONSUMER TAKING THE VEHICLE TO THE DEALER. THE CONSUMER RECEIVED A RECALL NOTICE REFERENCING THE VEHICLE'S REMOTE KEYLESS ENTRY SYSTEM. AN APPOINTMENT WAS MADE AND THE VEHICLE WAS TAKEN TO THE DEALER FOR SERVICE. AFTER THE VEHICLE WAS SERVICED NONE OF THE LOCKS WOULD WORK. UPON FURTHER INSPECTION THE CONSUMER REALIZED THAT THE SWING GATE WAS THE ONLY LOCK THAT WAS WORKING PROPERLY. THE DEALER WAS NOT ABLE TO PERMANENTLY REPAIR THE VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091230September 18, 2004
TIRES
2004 JEEP LIBERY LIMITED 4WD, VIN 1J8-GL58KX4W-255517, TIRES: GOODYEAR EAGLE R-SA P235/70R16, MILEAGE: APPROX. 1,000 (APPROX 1 MONTH OLD). *AK REAR END OF CAR SKIDS DANGEROUSLY IN LOW-SPEED TURNS, ON NORMALLY WET (NOT PUDDLED) ROADS, WHEN IN 2WD. THIS HAS HAPPENED SEVERAL TIMES IN THE LAST 3 WEEKS, ALWAYS IN SLOW-SPEED SUBURBAN DRIVING. (THANK GOD.) SKID HAPPENS WHEN YOU MAKE EITHER A RIGHT OR LEFT HAND TURN, AND THEN APPLY GAS DURING THE MIDDLE OF THE TURN (AS YOU DO TO MAINTAIN SPEED IN A LOW-SPEED TURN) AT WHICH TIME, THE REAR WHEELS LOSE TRACTION AND SKID TO THE OUTSIDE OF THE TURN. I UNDERSTAND THE GOODYEAR EAGLE R-SA TIRES ARE POOR IN THE WET TRACTION DEPT, BUT THIS MUST BE A SPECIALLY-BAD BATCH, BECAUSE THIS SKID OCCURS SO READILY. DEALER SERVICE MANAGER (GEORGETOWN JEEP, GEORGETOWN, CT) ADMITS THAT WET WEATHER TRACTION IS A PROBLEM FOR THE LIBERTY AND HE SAYS "WE ADVISE USING 4 WD WHEN THE ROADS ARE WET." WELL THIS FLOORED ME! NO ONE TOLD US THAT WHEN THE CAR WAS DELIVERED. AND THE OWNERS MANUAL DOES NOT SAY THIS. CHRYSLER/JEEP SAYS THEY WILL NOT DO ANYTHING MORE. THEY WILL NOT HAVE THE TIRES TESTED, FOR EXAMPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091021September 14, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION DOWNSHIFTS HARD WHEN DECELERTAING TO A STOP. AHARSH JOLT IS FELT FROM THE REAR OF THE VEHICLE AS IT COMES TO A STOP. VEHICLE DRIVES NORMAL MOST OF THE TIME. AND THIS IS A VERY INTERMITTENT PROBLEM. CHRYSLER TECHNICIAN AT ( POTAMKIN CHRYSLER IN MIAMI) COULD NOT DUPLICATE THE PROBLEM MENTIONED.A COPILOT IS BEING INSTALLED TO RECORD THE TRANSMISSON PROBLEM.THIS JEEP WAS PURCHASED BRAND NEW IN JUNE OF 2004 AND HAS BEEN A PROBLEM SINCE. VEHICLE ONLY HAS 2,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089048September 3, 2004
EXTERIOR LIGHTING:HEADLIGHTS
FRONT HEADLIGHT KEEPS GOING OUT INTERMITTENTLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089049September 3, 2004
EXTERIOR LIGHTING:HEADLIGHTS
FRONT HEADLIGHTS GOES OUT WITHOUT WARNING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088159August 18, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
HARD SHIFTS, NO POWER IN PULLING INCLINES, HAVE TO PRESS ACCELERATOR TO FLOOR, AND THERE IS A WHINING NOISE FROM REAR END ESPECIALLY LOUD WITH ACCEL/DECEL AND GETS PROGRESSIVELY WORSE, HAS BEEN IN FOR REPAIR BUT WITHIN 1 WEEK IT WAS THE SAME..(REAR GEAR BEARINGS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087859August 13, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, TIRES:BEAD
WHILE DRIVING 35 MPH CONSUMER MADE AN ATTEMPT TO PASS ANOTHER VEHICLE. UPON APPLYING THE BRAKES CONSUMER LOST DIRECTIONAL CONTROL AT LOW SPEED. PASSENGER'S FRONT TIRE BEAD BROKE, RESULTING IN VEHICLE FISHTAILING. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10083889August 9, 2004
UNKNOWN OR OTHER
2004 JEEP LIBERTY SAFETY RECALL.*MR WHEN THE CONSUMER PRESENTED THE RECALL NOTICE TO THE SERVICE DEPARTMENT THEY WERE UNAWARE OF THE RECALL AND LACKED ANY KNOWLEDGE OR EQUIPMENT TO MAKE THE NECESSARY ADJUSTMENT. THE DEALER RETAINED THE LETTER AND ADVISED THE CONSUMER TO MAKE AN APPOINTMENT FOR JUNE 24, 2004. THE CONSUMER ARRIVED ON THE APPOINTMENT DATE. THE RECALL STATED THAT THE REPAIR WOULD TAKE 30 MINUTES TO COMPLETE. AN HOUR LATER THE CONSUMER ASKED IF THE VEHICLE WAS COMPLETED THEY SAID THE VEHICLE WAS NOT COMPLETED AND THAT THEY COULD NOT PREDICT WHEN IT WOULD BE COMPLETED. THE CONSUMER TOOK THE VEHICLE FROM THE DEALER WITH THE REPAIRS HAVING BEEN COMPLETED. THE CONSUMER FEELS THE REPAIRS WERE NOT BEING MADE IN A TIMELY MANNER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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