Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#11122095August 24, 2018
SERVICE BRAKES, STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING AND MAKING TURNS, THE STEERING WHEEL MADE A LOUD GRINDING NOISE. THE NOISE WAS ALSO HEARD WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V278000 (SUSPENSION); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CROWN CHRYSLER DODGE JEEP RAM GREENSBORO AT (336) 790-9850 (LOCATED AT 3710 W WENDOVER AVE, GREENSBORO, NC 27407) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121932August 23, 2018
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE ATTEMPTING TO ACCELERATE TO 70 MPH, THE CONTACT STATED THAT THE VEHICLE FELT AS IF IT WOULD ROLL OVER. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR LOWER CONTROL ARM WAS CORRODED AND NEEDED TO BE REPLACED. COURTESY CHRYSLER DODGE JEEP RAM (1890 DOGWOOD DR SE, CONYERS, GA 30013, (678) 210-2489) STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V278000 (SUSPENSION). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121095August 20, 2018
FUEL SYSTEM, GASOLINE, STRUCTURE, SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT TOOK THE VEHICLE TO CHAPMAN DODGE CHRYSLER JEEP RAM (3800 N 89TH ST, SCOTTSDALE, AZ 85251, (480) 424-3559) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBERS: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND 18V278000 (SUSPENSION). AFTER THE VEHICLE WAS INSPECTED BY THE DEALER, THE CONTACT WAS PROMISED A CALL BACK. THE CONTACT STATED THAT HIS CALLS HAD NOT BEEN RETURNED IN OVER THREE WEEKS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120039August 15, 2018
STRUCTURE:BODY, STEERING, SUSPENSION
"TAKATA RECALL" PULLS HARD TO RIGHT AND LEFT STEERING IS LOOSE HARD TO KEEP ON ROAD BAD BALL JOINTS AND STEERING RACK ALL HAVING TO DO WITH STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120054August 15, 2018
STEERING, SUSPENSION, EXTERIOR LIGHTING
"TAKATA RECALL" I DON'T UNDERSTAND WHY MY JEEP LIBERTY HAS ALL RECALL PROBLEMS YET NHTSA SAYS NOT FOR MY VIN #
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120098August 15, 2018
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V278000 (SUSPENSION). WHILE DRIVING 50 MPH, THE VEHICLE VEERED TO THE RIGHT AND CRASHED INTO A GUARDRAIL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUSTAINED BRUISES AND THE PASSENGER SUSTAINED BACK INJURIES; HOWEVER, MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED A LOCAL DEALER (AUTONATION CHRYSLER DODGE JEEP RAM AND FIAT COLUMBUS, 3000 N LAKE PKWY STE 100, COLUMBUS, GA (706) 522-2116) AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE AND ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 150,000. PARTS DISTRIBUTION DISCONNECT. **TR CONSUMER STATED I WAS DRIVING ON THE HIGHWAY AND ALL AT ONCE THE VEHICLE VEERED TO THE RIGHT AND HIT A GUARDRAIL, IT WAS NO LIGHT THAT CAME ON OR ANYTHING. I GOT SOME BRUSIES AND PASSENGER BACK INJURIES BUT ONE DIDN'T GO TO THE ER. CONSUMER TOOK THE JEEP DEALERSHIP AND HAD THE JEEP INSPECTED IT WAS NOT THE SUSPENSION. FROM JULY TO NOW THE PARTS HAVE NOT BEEN ORDER AND I DON'T NEED THEM NOW BECAUSE THE JEEP IS NOT FIXABLE. THE AIRBAGS DID NOT DEPLOY. UPDATED 10/26/18*JB *TT*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11118060August 6, 2018
SUSPENSION
WHEN I WENT IN FOR A RECALL ON 08/03/2018 FOR MY VEHICLES LOWER CONTROL ARMS I WAS INFORMED THAT MY UPPER AND LOWER PASSENGER BALL JOINTS WERE VERY LOOSE AND CORRODED. MY LOWER BALL JOINTS HAVE APPARENTLY BEEN REPLACED BEFORE IN A RECALL IN 2006. WHEN I LEFT THE DEALERSHIP MY VEHICLE SEEMED FINE UNTIL I TOOK A RIGHT TURN AND HEARD LOOSE PARTS BUMPING AROUND ON THE RIGHT HAND SIDE. I HAVE GOTTEN ANOTHER MECHANICS OPINION ON THIS AND THE UPPER AND LOWER BALL JOINTS ARE LOOSE/ BROKEN EVEN AFTER THIS RECALL WAS PERFORMED TO MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115567August 3, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V278000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER (SUPERIOR DODGE CHRYSLER JEEP RAM, 1201 EXCHANGE AVE, CONWAY, AR 72032, 501-329-2661) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND ALSO CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115174August 1, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V278000 (SUSPENSION). THE CONTACT CALLED THE DEALER (PAT CLEMONS, INC. 1720 S MARSHALL ST, BOONE, IA 50036, (515) 432-5150) TO ORDER THE PARTS FOR THE REPAIR AND WAS LAUGHED AT BY THE SERVICE MANAGER. THE CONTACT CALLED A SECOND UNKNOWN DEALER WHO STATED THAT PAT CLEMONS, INC. ORDERED THE PARTS ASSIGNED TO THE VIN AND THEY WOULD HAVE TO ORDER AND SHIP THE PARTS TO THEIR BUSINESS. THE CONTACT ATTEMPTED TO CONTACT THE PAT CLEMONS DEALER SEVERAL TIMES TO RETRIEVE THE PARTS. THE CONTACT FELT THAT HE HAD BEEN LIED TO AND GIVEN THE RUN AROUND BY THE PAT CLEMONS DEALER WHILE DRIVING WITH AN OUTSTANDING RECALL ASSOCIATED WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114493July 30, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT CALLED TIM SHORT CHRYSLER AT (606) 436-2277 (LOCATED AT 270 FITZ GILBERT RD, HAZARD, KY 41701) IN MID JUNE OF 2018 REGARDING NHTSA CAMPAIGN NUMBER: 18V278000 (SUSPENSION). THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE AND ONLY FOUR PARTS COULD BE ORDERED AT A TIME. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED GOT THE PART FOR THE JEEP 8/31/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110325July 9, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING AT LOW SPEEDS, THE CONTROL ARM DETACHED AND PUNCTURED THE FRONT DRIVER SIDE WHEEL. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO HERBERT'S TOWN AND COUNTRY CHRYSLER DODGE JEEP RAM (1155 E BERT KOUNS INDUSTRIAL LOOP, SHREVEPORT, LA) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO NHTSA CAMPAIGN NUMBER: 06V288000 (SUSPENSION); HOWEVER, THE RECALL REPAIR HAD BEEN PREVIOUSLY PERFORMED. THE TECHNICIAN STATED THAT THE FAILURE WAS DUE TO WEAR AND TEAR. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093484May 12, 2018
STEERING
WHILE DRIVING, IT WOULD FEEL AS IF THE REAR OF THE VEHICLE WAS GOING SIDE TO SIDE. WHEN ACCELERATING, THE CAR WOULD FEEL AS IF IT WAS TORQUING IN ONE DIRECTION AND THEN WHEN I WOULD BRAKE IT WOULD FEEL AS IF IT WOULD PULL THE OTHER DIRECTION. I HAD NOTICED THIS FEELING FOR A WHILE BUT IT WAS WORSE ON WET OR SNOWY ROADS AND ALSO WHILE GOING AT HIGHER RATES OF SPEED (OVER 50 MPH). I WAS UNABLE TO DETECT WHAT EXACTLY WAS HAPPENING BECAUSE IT HAD DEVELOPED SO GRADUALLY AND I REGULARLY DRIVE THIS VEHICLE. I THOUGHT WHEN I WAS DRIVING IT WAS EITHER WINDY OR THAT THE VEHICLE WAS SLIDING DUE TO WET ROADS. THIS CAUSED AN ISSUE WHEN DRIVING IN THE WINTER AND CAUSED ME TO HIT A GUARDRAIL. I WAS DRIVING MY DAUGHTER BACK TO COLLEGE. WHILE ACCELERATING, THE CAR LUNGED TO THE LEFT, I THEN THOUGHT I WAS SLIDING AND PROCEEDED TO PUMP THE BRAKES TO SLOW DOWN WHICH THEN CAUSED THE VEHICLE TO PULL TO THE RIGHT, SLAMMING THE VEHICLE INTO THE GUARDRAIL. ABOUT 8 MONTHS AFTER THE ACCIDENT, MY HUSBAND WAS DRIVING THE VEHICLE WHEN HE NOTICED THIS PULLING AND WAS ABLE TO DESCRIBE IT. I TOOK IT IN AND BOTH REAR CONTROL ARMS HAD TO BE REPLACED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11081396March 26, 2018
ELECTRICAL SYSTEM
WHILE CAR WAS PARK .BETWEEN THE DRIVER SIDE AND PASSENGER SIDE WHERE WINDOW CONTROL IS CAUGHT ON FIRE BURNING CAR TO A POINT WHERE FIRE DEPARTMENT OFFICIALS WERE HERE TO SHUT OFF.I HAVE PICTURES TO SHOW U BUT FILE TO BIG.I NEED SOMEONE TO CALL ME ASAP.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11078901March 13, 2018
SUSPENSION
MY 2004 JEEP LIBERTY IS NEEDING NEW BALL JOINTS PLACED ALONG WITH THE UPPER CONTROL ARMS. I DID SEE WHERE A RECALL WAS PLACED FOR MOST 2002-2006 MODELS. IS THIS VALID AND POSSIBLY COVERED ON MY VEHICLE? VEHICLE NOT DRIVING PROPERLY AND HAS BEEN CHECKED BY MY LOCAL MECHANIC AND HE STATES THAT THE LOWER BALL JOINTS ARE IN VERY BAD CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075677March 1, 2018
SUSPENSION
RECALL SUBJECT: SUSPENSION:REAR REPORT RECEIPT DATE: 03-05-2012 NHTSA CAMPAIGN: 12V085000 MANUFACTURE: CHRYSLER GROUP LLC SUMMARY: IN JUNE 2012, CHRYSLER EXPANDED THIS RECALL TO INCLUDE MODEL YEAR 2006 AND 2007 JEEP LIBERTY VEHICLES, REPRESENTING AN ADDITIONAL 137,176 VEHICLES. THIS RECALL NOW CONCERNS CERTAIN MY 2004-2007 JEEP LIBERTY VEHICLES. THE TOTAL NUMBER VEHICLES BEING RECALLED IS NOW 346,900. THESE VEHICLES WERE MANUFACTURED FROM JULY 3, 2003 THROUGH JUNE 29, 2007. THE RECALL ADDRESSES THOSE VEHICLES ORIGINALLY SOLD, OR CURRENTLY REGISTERED IN, CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA. SOME VEHICLES MAY BE EQUIPPED WITH REAR LOWER CONTROL ARMS THAT CAN EXPERIENCE A REAR SUSPENSION LOWER CONTROL ARM FRACTURE DUE TO EXCESSIVE CORROSION DUE TO APPLICATION OF ROAD SALTS DURING WINTER WEATHER CONDITIONS. CONSEQUENCE: A FRACTURE OF THE REAR LOWER CONTROL ARM MAY RESULT IN A LOSS OF VEHICLE CONTROL AND MAY LEAD TO A VEHICLE CRASH. REMEDY: CHRYSLER WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE REAR LOWER CONTROL ARMS ON ALL AFFECTED VEHICLES ORIGINALLY SOLD IN, OR CURRENTLY REGISTERED IN, CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 26, 2012. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403. THIS JUST HAPPENED TO MY VEHICLE WHILE DRIVING DOWN CITY ROAD, CALLED CHRYSLER THEY SAID MY VEHICLE IS NOT COVERED. I LIVE IN THE MOUNTAINS OF VA AND THERE IS SALT USED HEAVILY ON THE ROADS IN MY AREA PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062636January 13, 2018
SERVICE BRAKES, UNKNOWN OR OTHER
DRIVING UNDER 10 MPH LIGHTLY APPLIED BREAKS VEHICLE WENT INTO A SPIN. THIS HAS OCCURRED THREE TIMES NOW OVER THE LAST THREE WEEKS. LUCKILY WAS ABLE TO AVOID ACCIDENTS EACH TIME. FIRST TWO OCCURRENCES WERE EXPERIENCED BY MY DAUGHTER. I TOOK THE VEHICLE FOR A TEST DRIVE TO DETERMINE CAUSE/ISSUE AND FOUND THAT THE VEHICLE IS DANGEROUSLY DEFECTIVE WHEN BREAKING A LOW SPEEDS. I RAN THE VEHICLE UP TO 10 MPH I APPLIED THE BREAKS IN A CONTROLLED AREA WHILE GOING ~10 MPH ON A STRAIGHT AWAY. WITHOUT WARNING THE VEHICLE WENT INTO A TERRIBLE SPIN DOING A 360 3 TIMES. FELT AS VEHICLE WAS GOING TO TIP. WHEN THIS OCCURRED TO MY DAUGHTER SHE REPORTED THAT ONE SIDE OF THE VEHICLE LIFTED OFF THE GROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060869January 6, 2018
SEAT BELTS
THE SEAT BELT DOES NOT CONSISTENTLY LATCH. ALSO, THE SEAT BELT COMES UNLATCHED WHILE DRIVING WITH THE BUTTON UNTOUCHED. AS AN EXAMPLE, THE SEAT BELT UNLATCHES WITHOUT TOUCHING THE RED BUTTON ON THE EXPRESSWAY AT 70 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041623October 31, 2017
UNKNOWN OR OTHER
A PREVIOUS OWNER HAS TAKEN A DRILL TO THE ODOMETER TO PUT OUT THE LIGHTS. WITHOUT FIXING THE DASH, A BUYER CANNOT SEE THE MILEAGE. WHEN CHECKED ON CARFAX, THIS VEHICLE HAS OVER 200,000 MILES AND WAS SOLD WITHOUT DISCLOSING THAT INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041798October 31, 2017
SUSPENSION, SEAT BELTS
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VEERED IN THE OPPOSITE DIRECTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. IN ADDITION, THE PASSENGER SIDE SEAT BELT FAILED TO UNLOCK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT WAS ADVISED THAT THE UPPER CONTROL ARMS NEEDED TO BE REPLACED; HOWEVER, THE REPAIRS WERE NOT PERFORMED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RETURN PHONE CALL. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014057August 9, 2017
SUSPENSION
WHILE DRIVING DOWN THE HIGHWAY, I HEARD A BIG CLUNK AND THEN THE VEHICLE BEGAN TO GO BACK AND FORTH ON THE ROAD MAKING IT DIFFICULT TO CONTROL. UPON INSPECTION THE PASSENGER REAR CONTROL ARM FRACTURED. IT WAS VERY CORRODED AS WAS THE DRIVERS SIDE.IT WAS JUST IN FOR AN ALIGNMENT.WHY WAS MY STATE NOT INCLUDED IN THE RECALL,WE USE SALT TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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