Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10558765January 7, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS 2004 JEEP LIBERTY. WHILE DRIVING DOWN A HILL AT 40 MPH, THE CONTACT CRASHED INTO AN OBJECT IN THE ROAD AND SMOKE EMITTED FROM THE VEHICLE. THE CONTACT MERGED OFF OF THE ROAD AND NOTICE THAT THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE EMERGENCY RESPONSE TEAM WAS NOTIFIED. THE FIRE CHIEF STATED AND REPORTED THAT THE FIRE MORE THAN LIKELY BEGAN IN THE REAR. THE CONTACT SUSTAINED BURNS TO HIS LOWER LEG. THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED BUT DEEMED AS TOTALED. THE MANUFACTURER WAS NOT NOTIFIED OF THE INCIDENT. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10558666January 6, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND THE PART NEEDED TO REPAIR THE VEHICLE WOULD NOT BECOME AVAILABLE FOR ANOTHER FULL MONTH. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558221January 2, 2014
FUEL/PROPULSION SYSTEM
NO ACCIDENT, RECALL FOR GAS TANK COLLISION. FIRE EXPLOSION DANGER. THIS HAS BEEN REPORTED BY YOUR AGENCY.. CHRYSLER HAS NOT YET BEGUN THE RECALL AS REPORTED BY NHTSA. THEY HAVE INFORMED THAT THE RECALL WILL START SOON. THAT WAS IN JUNE, OCTOBER AND THEN AGAIN IN DECEMBER. AS THIS IS A CRUCIAL SAFETY ISSUE, I ASSUME YOUR AGENCY MUST WANT THIS RESOLVED. [XXX] FROM NHTSA HAS TOLD ME THAT YOUR AGENCY HAS NOT SIGNED OFF ON THE RESOLUTION. IF SOMEONE DIES OR IS INJURED AS A RESULT OF THIS NON- ACTION WHERE DOES THE LIABILITY LIE? PLEASE ADVISE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557609December 29, 2013
EXTERIOR LIGHTING
THE VEHICLES HEADLIGHTS WILL FLASH ON AND OFF WHILE DRIVING. IT WILL BE INTERMITTENT AND LAST FOR 1-5 SECONDS. THEY THEN HAVE ALWAYS COME BACK ON AND STAYED ON BUT WE NEVER KNOW WHEN IT WILL HAPPEN OR IF THE LIGHTS WILL COME BACK ON. THIS HAS HAPPENED SEVERAL TIMES AND THERE IS ALWAYS A CLICKING SOUND IN THE DASH. THIS IS A VERY DANGEROUS SITUATION. AFTER SEARCHING THIS ISSUE ON THE INTERNET IT SEEMS TO BE AN ON GOING PROBLEM COVERING SEVERAL YEARS OF JEEP LIBERTY. I CAN NOT BELIEVE THAT CHRYSLER HAS NOT BEEN MADE TO FIX THIS SAFETY ISSUE. WHAT WILL IT TAKE TO MAKE THIS HAPPEN? I GUESS NO ONE WAS KILLED OR MAYBE NOT ENOUGH PEOPLE WERE KILLED YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557633December 29, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I ROLLED DOWN MY PASSENGER WINDOW AND WHEN I WENT TO ROLL IT BACK UP IT WOULD NOT ROLL BACK UP. IT JUST KEPT SLIDING DOWN. I HAD TO BUY A SUCTION CUP TO KEEP IT UP UNTIL I COULD GET THE PART TO FIX IT. SINCE THEN IT HAS HAPPENED TO MY REAR PASSENGER AND REAR DRIVER WINDOWS ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556546December 18, 2013
TRAILER HITCHES
CALLED JEEP AND STILL NO ANSWER AS TO WHEN THEY ARE GOING TO COMPLY WITH GOVERNMENT SAFETY REGULATIONS. I'M STILL WAITING ON A HITCH FOR MY JEEP. AT THIS POINT IF I DO HAVE A ACCIDENT AND AN INCIDENT OCCURS I'M SURE THIS WOULD BE CONSIDERED A NON COMPLY TO GOVERNMENT REGULATIONS. ALL I'M ASKING FOR IS EITHER THEY FIX THE ISSUE OR GIVE ME FTV ON MY JEEP SO I CAN BUY A SAFER CAR. SORRY TO SAY THIS IS THE TYPE OF ISSUES THAT CAUSE ME NOT TO WANT TO GET ANOTHER JEEP. FORD OR CHEVY NEXT TIME.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555965December 13, 2013
FUEL/PROPULSION SYSTEM, SUSPENSION, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BEGAN TO SWERVE VIOLENTLY. THE VEHICLE WAS INCLUDED IN TWO SEPARATE RECALLS ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBERS: 13V252000 (FUEL SYSTEM, GASOLINE, AND STRUCTURE) AND 12V085000 (SUSPENSION). THE CONTACT STATED THAT THE VEHICLE WAS NOT SERVICED UNDER THE RECALL BECAUSE THE REMEDY PARTS WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555243December 8, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE REAR DRIVER'S SIDE WINDOW FELL OUT OF THE TRACK; I TRIED ROLLING THE WINDOW UP BUT NOTHING HAPPENED. THIS IS THE SECOND TIME THE WINDOW REGULATOR HAS BROKEN. APPARENTLY, THIS IS A COMMON PROBLEM WITH OLDER JEEP LIBERTY MODELS AND FROM WHAT I HAVE READ, THE REGULATOR IS MADE OF PLASTIC INSTEAD OF METAL AND THE PART IS MADE TO BREAK OFTEN. I AM TIRED OF FIXING THE PROBLEM AGAIN AND AGAIN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552624November 17, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
JEEP WINDOW REGULATORS ARE DEFECTIVE. THE DRIVER'S WINDOW MADE A LOUD NOISE AND FELL INTO THE DOOR. ESTIMATED REPAIR AT THE CHRYSLER DEALERSHIP WAS $300 - $400 FOR A SMALL PLASTIC PIECE. WITHIN SIX MONTHS, THE REMAINING THREE WINDOWS REGULATORS HAVE FAILED AND ALL WINDOWS ARE NOW HELD IN PLACE WITH A PLASTIC ZIP TIE DUE TO THE HIGH COST OF REPAIR/REPLACEMENT AND CHRYSLER'S REFUSAL TO ACCEPT RESPONSIBILITY FOR FAULTY DESIGN OR BELOW STANDARD EQUIPMENT. BEING UNABLE TO OPEN THE VEHICLE'S WINDOWS IS DEFINITELY A SAFETY HAZARD FOR SEVERAL REASONS. CERTAINLY DO NOT WANT TO BE PULLED OVER AND NOT COMPLY WITH AN OFFICER'S REQUEST TO ROLL THE WINDOW DOWN - AND IF YOU OPEN THE DOOR INSTEAD OF ROLLING THE WINDOW DOWN - THAT WILL BE PERCEIVED AS A THREAT TO THE OFFICER AND ONLY LEAD TO A BAD SITUATION. THERE ARE SO MANY JEEP OWNERS WITH THE SAME COMPLAINT, PLEASE INVESTIGATE THIS MATTER FOR THE SAFETY OF ALL DRIVERS SINCE CHRYSLER IS IGNORING THEIR RESPONSIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552004November 12, 2013
FUEL SYSTEM, GASOLINE
UNABLE TO GET VEHICLE FIXED UNDER - RECALL N46 [email protected] HAS RESPONDED TO MY REQUEST WITH THE FOLLOWING: THANK YOU FOR CONTACTING THE JEEP CUSTOMER ASSISTANCE CENTER. WE WOULD LIKE TO APOLOGIZE FOR THE DELAY [XXX]. WE HAVE PROPOSED A SOLUTION TO THE CONCERN TO NHTSA. CURRENTLY, WE ARE WAITING FOR NHTSA'S CONCURRENCE OF THE PROPOSED RESOLUTION. UNTIL WE HAVE NHTSA AUTHORIZATION STATING THAT THE PROPOSED REPAIR IS SUITABLE, UNFORTUNATELY, WE ARE IN THE SAME SITUATION THAT YOU ARE. WE ARE WAITING. : CUSTOMER SERVICE REPRESENTATIVE JEEP CUSTOMER ASSISTANCE CENTER FOR ANY FUTURE COMMUNICATIONS RELATED TO THIS EMAIL, PLEASE REFER TO THEFOLLOWING INFORMATION: REFERENCE NUMBER:[XXX] EMAIL CASE NUMBER: [XXX] REPLY LINK: HTTP://WWW.CHRYSLER.COM/WCCS/BRAND_FORMS/US/REPLY.JSP?TRK_ID=KMM8343780V82661L0KM& PLEASE APPROVE THE PLAN TO REPAIR THE VEHICLES SO THAT JEEP CAN BEGIN REPAIRING VEHICLES. THANKS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551809November 11, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE A JEEP LIBERTY (2004, 2WD, V6) AND HAVE A PROBLEM WITH THE HEADLIGHTS TURNING OFF FOR A SECOND AND THEN BACK ON FOR NO APPARENT REASON. WHEN THIS HAPPENS THE RELAY CAN BE HEARD OPENING AND CLOSING. UNFORTUNATELY I HAVE NOT BEEN ABLE TO FIND AN ACCURATE ELECTRICAL SCHEMATIC (THE ONE IN THE HAYES BOOK DOES NOT SEEM TO AGREE WITH THE WIRING IN THE CAR). [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549651October 26, 2013
VISIBILITY/WIPER, ELECTRICAL SYSTEM
THE WINDOW MOTOR REGULATORS FAIL EXTREMELY OFTEN--ON AVERAGE, ONE FAILS EVERY 6 MONTHS. THIS SOMETIMES HAPPENS WHILE DRIVING, AND THE WINDOW CRASHES DOWN INTO THE DOOR. IT IS EXTREMELY DISTRACTING TO HEAR THE WINDOW FALL WHILE YOU ARE DRIVING, THE SUDDEN THUD COULD DISTRACT THE DRIVER ENOUGH TO CAUSE A CRASH, AND ANY CHILDREN OR PETS IN THE CAR ARE NOT ONLY EXPOSED TO THE ELEMENTS, BUT ARE AT RISK OF FALLING OUT OF THE VEHICLE. OTHER TIMES, THE WINDOW FALLS WHILE THE CAR IS PARKED AND THE CAR IS OPEN FOR THE WORLD TO ENTER. I HAVE SPENT THOUSANDS OF DOLLARS ON WINDOW MOTOR REGULATORS FOR THIS VEHICLE. I PURCHASED IT USED IN FEBRUARY 2009, THE FIRST WINDOW MOTOR REGULATOR FAILED LESS THAN 90 DAYS LATER AND ONE HAS FAILED EVERY 6 MONTHS SINCE. CHRYSLER REFUSES TO ACKNOWLEDGE MY REQUESTS OR RECTIFY THE SITUATION, DESPITE A DOZEN MECHANICS HAVING TOLD ME THAT THIS IS A KNOWN DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548747October 21, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 55 MPH AND ATTEMPTING TO AVOID STRIKING A BEAR, THE VEHICLE FLIPPED OVER AND CRASHED INTO A DITCH. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED LACERATIONS TO THE HEAD, WHICH REQUIRED THREE STAPLES. THE FRONT PASSENGER SUSTAINED A CONCUSSION AND BACK INJURIES. A POLICE REPORT WAS FILED OF THE INCIDENT AND THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 134,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10547102October 7, 2013
STEERING
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 25 MPH UP A CURVY ROAD, THE CONTACT DEPRESSED THE BRAKES GENTLY TO MAKE A TURN AND LOST CONTROL OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE SWERVED OFF THE ROADWAY AND CRASHED INTO A TREE. THE VEHICLE WAS DESTROYED. THE CONTACT WAS NOT INJURED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 190,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10546642October 3, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS BEGAN TURNING THEMSELVES OFF AND ON WHILE CAR WAS DRIVING AT NIGHT ALONG HIGHWAY. AUDIBLE CLICKING HEARD EACH TIME THE LIGHTS WOULD CYCLE OFF OR ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545990September 28, 2013
ENGINE
ENGINE OVERHEATED ON THE HIGHWAY MECHANIC SAID THAT THE JEEP HAD A BLOWN HEAD GASKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545641September 27, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V085000 (SUSPENSION) HOWEVER, THE PART NEEDED TO REMEDY THE DEFECT WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544691September 20, 2013
SUSPENSION
THE REAR LOWER CONTROL ARM ON MY 2004 JEEP LIBERTY HAS FRACTURED. IT APPEARS TO BE HEAVILY RUSTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543506September 13, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FOR OVER TWO YEARS, MY HEADLIGHTS HAVE FLICKERED. SEVERAL INSTANCES ARE RAPID FIRE, A FEW HAVE BEEN FOR SEVERAL SECONDS. A RELAY TYPE SOUND WILL INDICATE THAT IT IS CLICKING OFF AND ON AS WELL. NO INTERIOR LIGHTS ARE EFFECTED. I DO NOT DRIVE MY JEEP AT NIGHT, IF AT ALL POSSIBLE. IF I DO, I TRAVEL AS CLOSE TO A TRACTOR TRAILER, AS I CAN SAFELY GET. I WILL NOT DRIVE THE CAR OUT OF TOWN ANYMORE. I REPORTED THE ISSUE TO MY DEALER'S SERVICE DEPARTMENT, WHO CLAIMED THEY HAVE NEVER HEARD OF THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542892September 10, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE DRIVER'S SIDE POWER WINDOW FAILED. THE VEHICLE WAS REPAIRED AND DIAGNOSED WITH A FAILED REGULATOR. THE CONTACT STATED THAT THE PROBLEM HAS RECURRED IN THE OTHER WINDOWS IN THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 75000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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