Jeep Grand Cherokee L Complaints (2022)

78 consumer complaints on file.

#11737626May 13, 2026
UNKNOWN OR OTHER
There is an issue with my infotainment screen that has been occurring for the past 3 years. There seems to be something wrong with the software. My screen goes completely black a few times a day while driving and then comes back on or it freezes. Automatic updates when the truck does a software update, it never corrects this issue. The Cherokee L was not included on the recall list but there is definitely a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737593May 13, 2026
POWER TRAIN
Issue regarding Service 4wd light coming on. This is a known issue and is there is a Technical Service Bulletin but no recall. This is a safety hazard and needs to be addressed as a recall. This is a manufacturer issue. It causes the 4wd system to not work properly and driving in rain snow is a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734403April 28, 2026
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
There is a continual problem with this car. Randomly, about every 1-2 weeks, my entire infotainment center, customer settings, and seat preferences will reset to Italian and the metric system. When this happens, the front collision warning system turns off. The radio screen also begins to flash on and off, where I cannot use the backup camera and audio cuts out. I have had it to my local Jeep dealership about 6 times now, and they are able to reset the system but the problem comes back. I had it there earlier in the week and the technician told me that there is no permanent fix, and that I will be coming back routinely because I am not the only one with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734348April 28, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, POWER TRAIN, ELECTRICAL SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? -Forward collision system light on dash is illuminated, automatic locks do not engage after vehicle is in motion, paddle shifters do not work. All displays switched to Italian & from standard measurements to metric How was your safety or the safety of others put at risk? -Forward collision sensors appear to not work as well as doors do not automatically lock as they should. Has the problem been reproduced or confirmed by a dealer or independent service center? -Yes, my dealership is aware of this issue and referenced service bulletin S2108000249, this did "fix" these issues temporarily, however a week later this issues happened again. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732558April 20, 2026
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, SUSPENSION
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732165April 19, 2026
STRUCTURE:BODY
My front windshield has been replaced 2 times now due to significant cracks starting at the bottom seal of the windshield. These cracks were NOT due to rock chip, they started in the exact same spot both times creating the exact horseshoe type crack from the bottom and went stair to the top of the windshield. These cracks have continued to develop around the entire seal of the windshield including the bottom , sides and top of the glass. These cracks sever cracking is an extreme safety hazard, leaving very poor visibility. I have also witnessed 2 other jeeps in my small town with identical horseshoe cracking that started in the identical place mine did, both were the same year, make and model jeep. The windshields are horrendously expensive and I can’t afford to replace it again, this leaves me with extremely poor visibility making this very unsafe. Come on jeep recall the windshields, this is unfair and unsafe and this is making you responsible for potential accidents. I see a lot of lawsuits coming your way for negligence in taking responsibility for the rightful recall that needs to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731213April 14, 2026
AIR BAGS, ENGINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2022 Jeep Grand Cherokee L. While driving approximately 40 MPH, the air bag, ABS, parking brake, check engine, seat belt, and collision warning lights illuminated. Additionally, the messages "START/STOP not ready," "ACC Disabled", "Cruise Control”, “Service Air Bags System", "Blind Spot Alert Off", and "Service ESC" were displayed. The vehicle was taken to an auto parts store, where a handheld diagnostic machine retrieved DTC: U0140. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 73,945.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725834March 20, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Re: 2022 Jeep Grand Cherokee L Summit AWD, Vin [XXX] A Known COMMON Jeep Uconnect problem identified by Jeep Case No. XXX Rev.B, Feb. 2023. Problem: with the UConnect 5 system, that on an update the language became Italian ( I wa able to change back to English) and many user controllable functions become inoperative, ie. which I cannot change the settings unless the Dealer reflashes the UConnect's User Controllabe interface. What is very concerning is the loss of Automatic Emergency Breaking (AEB), it is permanently turned "OFF" in yellow, meaning there is no fault with the AEB. I believe the loss of a major Safety System (AEB) is cause to Warrant a Safety Recall. Jeep Customer Care said I will have to pay for the reflash because I am no longer under warranty. This Case XXX Rev. B was identified when my 2022 Jeep Grand Cherrokee L was under warranty. Please Help by making this a RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721951March 4, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2022 Jeep Grand Cherokee L. The contact stated that while coming to a stop, the brake pedal became inoperable, with the ABS warning light illuminated. The contact stated that the brake pedal was forcefully depressed to stop the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed and it was determined that the ABS module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719016February 19, 2026
UNKNOWN OR OTHER
Touch screen display "blacks" out. Screen goes completely blank for a few moments then returns to normal. Has been ongoing for a few years but dealership can't find anything wrong. Now it happened while I reversing so I couldn't use/see back up camera angle. Other similar jeep models made the recall but not mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717504February 12, 2026
POWER TRAIN, SUSPENSION
To whom it concern,I bought this jeep grand cherokee overland in December of 2025,for mandal Buick-gmc 11290 mandal pkwy D'lberville,ms 39540,so I drove the jeep to my son house on the way there it just stop pulling going down the highway, we made it back to our daughter house Sunday night,monday morning we got ready to come home to stakville jeep wouldn't move suspension on the back just popping,rpm up to 6000 twisting button from neutral to drive finally got truck to move and we made it home took truck to Parker McGill thes did diagnostic test found nothing,I pick my truck up,Friday pick grandbaby fron school,in traffic truck stop pulling again wouldn't move,twisted button from neutral to drive,finally got truck to move took it back to Parker McGill february 2,2026 this is very unsafety,I'm afraid me and my family is going to get hurt or killed in an accident,this truck is shutting down in traffic on the highway,at 22 miles per hour the rpm went up to 6000,truck wouldn't move,this is a safety hazzard,and I'm really scared with this truck itjust stop while we driveing down the highway God be the glory for keeping us safe thanks for letting me do this report God Bless [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717491February 12, 2026
POWER TRAIN, SUSPENSION
When driveing the jeep it just stop pulling,just driveing in traffic I'm so scared we gonna get Hurt or killed,drove jeep to my daughter house,spent the night next morning getting ready to leave truck wouldn't move,suspension just popped so loud,we kept twisting the button to neutral to drive,before the jeep will move again got on the highway going down highway jeep stop pulling again I just bought this truck in December of 2025,taken it to Parker McGill in starkville twice,they can't find nothing wrong when traveling.and the truck go over 6000rpm will not move,this dangerous on the highway,for my family,im really scared,this is a safety issue,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717306February 11, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
Forward collision warning system not working. Light on dashboard says system disabled. Paddle shifters also disabled. Temperature readings in metrics and language keeps changing. This is available for inspection if needed. We bought this car because of the collision warning and braking system safety features and none of them work. This puts our safety at risk. The dealer has updated the system but unfortunately it was only a temporary fix. The jeep dealer confirmed the issue and states there is no permanent fix for the issues. It first appeared in July and has been ongoing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714493January 30, 2026
ELECTRICAL SYSTEM
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712856January 23, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS
Forward Collision Warning (FCW) light will not turn off. System has been reset per Star online publication S2108000249 (Misc Functions and run the “Customer Programable Feature Configuration”). System showing temperature in Celsius, tire pressure in kpa, speedometer in KMH, language in Italian. Previously saved settings not saved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712062January 20, 2026
AIR BAGS, ELECTRICAL SYSTEM
On Friday, January 16, 2026, I was involved in a head-on collision. During the accident, the airbags did not deploy, and the seatbelt failed to lock, which resulted in me not being properly restrained. As a result, I suffered a mild concussion along with significant bruising. In addition to this serious safety concern, we have made numerous complaints regarding ongoing electrical issues with the vehicle. These include the screens frequently changing languages and measurement units, blacking out entirely, or becoming unresponsive. The paddle shifters have also never functioned properly, despite the vehicle being serviced multiple times for this issue. What is especially concerning is that these same problems are widely reported by other Jeep owners online, yet they continue to go uninvestigated and unresolved. Given the safety implications, these issues warrant immediate attention.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11709497January 7, 2026
ENGINE
There is an “thumping” noise in my dash of my vehicle, as well as a rocking sensation after coming to a stop. I took it to the dealership where they replicated it and determined it to be motor mounts that had failed. It is available if it needs to be inspected by a jeep field inspector. As those motor mounts get worse it could cause major safety issues for motorists I am around at the time of failure and myself alike. No warning lights have came on stating there is an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707938December 30, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
First vehicle start of the day. Fcw off light on paddle shifters inop, all nomenclature on ipc and radio in Italian language ,all temp readings in celcius.Celsius. Happens on every vehicle key cycle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707830December 30, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
In November 2024, Jeep applied an over-the-air software update to my Jeep Grand Cherokee L without my request. Immediately after the update, the forward collision warning system malfunctioned and warning indicators appeared. At the same time, multiple electronic body control and safety-related functions changed or stopped working, including the automatic door locks and several vehicle settings resetting (language, units, and driver-assist preferences). The affected systems are electronic safety and body control components and are available for inspection. The malfunction of the forward collision warning system puts vehicle occupants and others at risk because the vehicle may fail to provide collision alerts intended to help prevent or reduce the severity of a crash. There was no crash, damage, or hardware failure before or after the update. The vehicle operated normally prior to the software update. These problems have continued without interruption for more than 13 months and have not corrected themselves. The issue has not been confirmed by a dealer because Jeep Customer Care has required a paid dealership diagnosis before escalating or correcting a problem caused by its own software update. The vehicle has not been inspected by the manufacturer or any third party. Warning lights and messages related to the forward collision warning system first appeared immediately following the November 2024 update. Jeep/Stellantis has acknowledged similar over-the-air software-related issues in internal technical documentation (STAR Publication Case Number S2108000249, Revision C). This is a safety-related software defect affecting forward collision warning and driver-assist systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706379December 21, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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