Jeep Compass Complaints (2019)

331 consumer complaints on file.

#11527173June 15, 2023
ENGINE, ELECTRICAL SYSTEM
Multiple times while driving, the vehicle's high coolant temperature will instantaneously spike and shut the car down while driving. The problem so far has resolved itself within a couple seconds every time but we fear what will happen when this happens on the highway. The engine temperature is never close to too hot so I believe this to be an electrical issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525765June 7, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Occasionally the knob that dims the dash and infotainment screen does not work. The lights stay at full illumination. This creates a blindingly bright situation in the dark of night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524668May 31, 2023
ELECTRICAL SYSTEM
The Auxiliary battery has died 3 times in 4 years. The dealership each time has replaced it and has stated it is unknown why the battery keeps dying. I have brought to 2 different Jeep dealerships.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523456May 23, 2023
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Fuel saving start/stop feature induced function. Oct 2022-- Vehicle stopped on slightly upward slope. Engine turned off automatically (start/stop). Driver removed foot from brake and placed on accelerator. Accelerator push resulted in engine stall out. Car had to be cycled through multiple shut downs and gear shifts before being able to move. This was in a neighborhood fortunately. Vehicle submitted for repair where no fault reported but a sensor was replaced. May 2023-- Same incident but in traffic. Very dangerous. Waiting to submit vehicle for repair. No confidence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522803May 19, 2023
ENGINE
Was driving along going 35 mph and had to stop for a pedestrian crossing the road. After coming to a full stop, the Jeep flashed a warning on the dashboard that the “engine coolant temperature is too hot” and the car completely shut off. The car was then turned back on and driven another 10 minutes to work without issue. After researching, it seems that we are no the only ones that are seeing this issue and is a massive safety issue if, for example, the car on the highway and shut off while going 70+ miles and hour. We are not sure what components are the issue as there were no warning lights or anything prior to the issue occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522407May 17, 2023
SERVICE BRAKES
Purchased in Feb 2020. The brakes have always been very touchy/grabby. It has gotten to be a situation where you dont know if the brakes will "overreact". The car has been checked several times and the dealership offers no explanation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521548May 11, 2023
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2019 Jeep Compass. The contact stated that on several occasions while driving approximately 75 MPH, the vehicle inadvertently decelerated to approximately 45 MPH for approximately 3 seconds, hesitated, and then stalled. The contact stated that before the vehicle stalled, the coolant temperature warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the oil, START/STOP, and battery needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken to another dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number; however, the case was closed. The contact was offered a reimbursement but declined. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521046May 8, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
Power train experiencing a loss of power or stalling while driving. vehicle has completely shut down while on the highway. Obviously, this is a major safety issue. Another issue harsh shifting, jerking, and hesitation when the vehicle is in gear. The vehicle has completely failed to shift into gear, leaving me stranded at times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520589May 5, 2023
ENGINE, VEHICLE SPEED CONTROL
One month ago, my jeep compass's engine turned off on HWY199 in Southern Oregon, one of the most dangerous highways in Oregon. It was due to an error message saying "High Coolant Temperature Warning". This warning stalled my engine in the middle of going 55 mph with vehicles behind me and limited turn-offs. Luckily, I was able to find a driveway and go up it before I ran out of speed. I was not able to accelerate at all. Once I stopped and parked the vehicle, the warning message disappeared, and my engine was fine. I proceeded to pop the hood and check the coolant and radiator for signs of overheating, and there was absolutely nothing wrong. I called the dealership, and they said that it was strange and that if the car seemed to be fine after that, then to "drive it until it happens again". I have read multiple threads of people experiencing the same issue. Since the first time, this issue has happened 5 more times all while driving on the same Highway to and from work. I can't find any occurrence that causes it or warning signs before receiving that alert. In all cases that this has happened to me, the car has never once been overheating, yet it has almost caused an accident every time. This NEEDS to be resolved. I DO NOT want to trade this car in and pass this on to another unfortunate driver or their family. I am expecting a baby in three months and DO NOT feel safe. I see that there are cases with the same incident report and dealerships have yet to find a solution or diagnosis. Someone is going to get hurt if nothing is done about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520496May 4, 2023
ELECTRICAL SYSTEM, ENGINE
On 05/04/2023 the outside temperature was 58 degrees. The vehicle in question had been sitting for approximately 5 days without being operated. When I depressed the ignition button, the vehicle shuttered slightly and started. Immediately a high coolant temperature alarm was displayed on the dashboard. When I placed the vehicle in reverse it slowly moved backwards. When I placed the vehicle in drive, it was slow to respond then suddenly lunged forward at a high rate of speed with little to no pressure on the accelerator. The vehicle shut down and required a restart. Through research, I discovered this is apparently a common complaint with this make, model, and year vehicle and that it needs to be reported. Fortunately I was not at speed or traveling, if I had of been, there would have been a high risk of a traffic accident. This vehicle only has about 25,500 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519963May 2, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
My 2019 Jeep Compass started shutting off during driving. The car would shut off at stop lights or stop signs when the AC was turned to the maximum level. You have to put the car in park and restart the car. There would be no indication and it would only do this when the auto stop/start was on. The stop/start symbol is a green A. When it is malfunctioning the symbol turns orange and only goes off if you restart the car. I took my Compass to the local dealer several times to fix the issue. They have never heard of this happening and when they attempted to fix the issue the same thing happens again. My safety was/is at risk when the Compass can shut off during traffic at any moment leading to traffic accidents with my family in the car. I took the Compass to get this issue fixed several times in 2020, 2021 and recently in 2022 due to the fact that I was pregnant and was concerned for the safety of my baby and myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519279April 27, 2023
ENGINE
A message appears on the dashboard ‘High Coolant Temperature’ and immediately sends the vehicle to shut off and after a couple of seconds the error disappears and the temperature gauge returns to normal. When it shuts down, the car will either completely shut off or jolt and start back up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519171April 26, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The vehicle flashes that it is overheating and then shuts off, no matter what speed the vehicle is at. You then have to pull over and restart the vehicle. It is a very dangerous situation and I’ve seen hundreds, if not thousands, of similar stories online with the 2018-2022 jeep compasses. This issue needs to be resolved and Jeep needs to recall these vehicles before someone is seriously hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517934April 19, 2023
UNKNOWN OR OTHER
Purchased vehical from a Spitzer CJDR dealership February of 2022. 4 months later returned to The dealership with a strong syrupy coolant smell coming from the hood. Was told by the dealership they could not find any issues. Returned back to the dealership multiple times complaining about the smell. Dealership replaced coolant cap and reservoir stated they still couldn't find a leak or why it smelled. Vehicle is not overheating. This past Thursday, I was driving and the vehicle shut off as I was pulling into oncoming traffic, almost causing a major accident. Dash light illuminated: "engine coolant temp. too hot" and the car would not start. I had the vehical towed by my insurance company to the dealership, as it still would not start. After dealership having the vehicle for almost a week, with no update, I called them. My Advisor states they cannot find an issue an not showing any codes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517283April 16, 2023
ENGINE, ELECTRICAL SYSTEM
The vehicle just shuts off while driving. Typically occurs while approaching a stop or slowing in speed. This puts our safety at risk at it typically happens at an intersection where other cars are crossing or waiting to cross. This vehicle is available for inspection upon request and has not been looked at by a dealer. The auto start stop function warning light has been coming on when this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517230April 15, 2023
UNKNOWN OR OTHER
While I am driving or waiting for a light to change a message on dashboard states the vehicle is coolant temperature too high, which is a false over heating warning. Then the car will either stall/shutoff and has rolled back while my foot is on the brake. I would have to put it on park and restart vehicle. This has happened while my kids are in the car. I have taken it to 2 different auto repairs and nothing show up in there scanner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517182April 15, 2023
UNKNOWN OR OTHER
Car signals overheating warning then engine ceases and will not let me drive. After 10-20secs engine goes back to regular temperature and I can then continue driving fine. Last time it overheated I was stuck at a traffic light and my car turned the e brake on by itself. I had to turn on my emergency lights, turn e brake off then put the car in park. I then turned my car off and once I restarted it the temperature was back to normal and I was able to drive it to work fine. I am extremely scared about this as it is a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516138April 8, 2023
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
On my way to work my 2019 Jeep compass all of a sudden started flashing all these error messages while I was driving (check shifter, service transmission, service ESC, AWD warnings, check coolant, car shutting down) my car seemed to be stuck in 1st gear, and my parking brake came on. While panicking trying to get off the road, I turn left but my car is going so slow a truck comes over the hill and slams into my passenger side. I've had my car less than 2 years and it did this exact same thing a few days after I bought it , I took it back to the dealership I bought it from, but they couldn't replicate the issue, the car corrected itself and was fine until April 6 when it started again while I was driving and caused me to be in an accident. This has been very traumatic, I've never been in a automobile accident, and I feel like it's all because of my car wouldn't accelerate so I could get off the road safely
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11515889April 7, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Coolant overheating error message then Jeep stalls/shuts off while driving. Has happened multiple times. First time at a stoplight. Another incident occurred backing out of a driveway. A third time happened while driving on the highway going 75mph was able to power through and not shut off by pressing the accelerator. Another time happened while turning off the exit ramp from highway, again was able to push through the system by pressing the accelerator. Note-the coolant temperature is not actually overheating. If the Jeep turns off the coolant temperature goes back to normal, this is also the case if it stalls but doesn’t shut off. No mechanic has been able to diagnose why this is happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515148April 3, 2023
UNKNOWN OR OTHER
I have taken my 2019 Jeep Compass into the dealership because my vehicle completely STOPS, SHUTS OFF and STOPS MOVING when I am driving the vehicle or coming to a stop without any warnings or alerts. The gas peddles will lock up will not move forward or back. Although the vehicle is "on" the vehicle will not move unless the gear is switched back to park and restarted. This has occurred on multiple occasions while my vehicle is on the road and I have brought my vehicle into the closest authorized Jeep Service Station with no resolution other than oil consumption tests. This keeps occurring and this is unsafe for me and others on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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