Jeep Compass Complaints (2019)

331 consumer complaints on file.

#11564933January 11, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Compass. The contact stated while driving approximately 45 MPH and slowing for traffic, the contact lightly depressed the brake pedal, and the vehicle almost came to a complete stop. The contact stated that he observed that the brake service warning light was illuminated. The contact stated that the failure was intermittent but was a recurring failure. Additionally, the contact stated that the parking brake had also stopped engaging and the "Service Electronic Parking Brake" illuminated and was constantly illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the rear calipers and actuators and the electronic parking brake system needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 18V523000 (Service Brakes, Hydraulic). The failure mileage was 21,722.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564721January 10, 2024
POWER TRAIN
The contact owns a 2019 Jeep Compass. The contact stated while driving 40 MPH, the message that “Vehicle Will Shut down - Please Pull Over" was displayed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the auxiliary battery. The vehicle was repaired, but the failure reoccurred. The contact stated while driving at 40 MPH, the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. No warning lights were illuminated. The vehicle was taken back to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564001January 7, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
Complete vehicle shut down while driving. You can be driving and it shuts off on its own which is so dangerous almost caused A severe accident. Took to dealer prior nothing is wrong with any parts on my vehicle this is some malfunctioning with the design. I have a 2019 jeep compass Trailhawk. This is the 6th time doing this to me. After a few days it restarts with no issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563482January 4, 2024
ENGINE
The "coolant temperature too high" error message has flashed three times, the first on 10/22/2023, the second on 12/19/2023 and the third on 12/22/2023. In one instance the "service parking brake" error message flashed as well. This instance was four days after the vehicle passed the state safety inspection and the dealer made no notes of needed repairs to the brake system. Thankfully in all instances, the vehicle was parked and not in motion which prevented the cause of a safety issue to myself or other drivers on the road. The first time this occurred was after the vehicle had been parked overnight and for most of the next day whereas the last two were after short drives. There are no stored messages in the gauge cluster and no DTC codes when checking with a code reader via the OBDII port. I also checked the coolant level after each instance and the level was good each time. No other warning lamps, messages or symptoms happened prior to this message. I have not had the vehicle diagnosed by the dealer or an independent mechanic. I have seen this issue reported multiple times on Jeep forums and in all cases, the issue was never reproduced and best efforts were used to fix the issue but FCA has not been able to provide one. I have read that batteries, sensors, etc. have been replaced but the issue still remains. I came here today to report this, knowing that there was an open investigation but found that the investigation was closed in 12/2023. I felt that I should report my instances anyway in hopes that if I do and others also come forward that the investigation may be reopened. While no crash, fire, injury or fatality have been reported yet, there is a strong possibility that any of these could occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563089January 2, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
My vehicle randomly stopped on the freeway one morning. I had no warning signs or lights on at the moment. This has occurred for the second time in the past few months. I took it to the dealership, and they acted strange as if they did not want to be held responsible for diagnosing the vehicle. I took it to another mechanic, and he stated that the car has a major electrical issue. This is something extremely dangerous, not only to myself but to other drivers around me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563192January 2, 2024
ENGINE
Car stalled out while idling at red light. Car had to be towed to dealer!!replaced battery !! Stalled again dealer said the cause was faulty door latches!! Car stalled again, had to be towed to dealer , kept for 5 days!! All codes cleared , incident never repeated!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562795December 31, 2023
ENGINE
Took it for regular maintenance and was told both batteries needed to be replaced. Replaced them a month later car wouldn’t start, got it to start and completely shut off while going 60 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562749December 30, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
First my screen started glitching then went black, then about a week later car kept saying start/stop unavailable, then car decided it didn't want to start (not even after being jumped) I haven't had my vehicle not even 3 years yet and I'm still making payments on it.. but why all of a sudden is ir not starting? All I hear is a click when I try to start it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561883December 26, 2023
ENGINE, UNKNOWN OR OTHER
Car jerks/bucks violently when accelerating, to the point of being unable to control steering and slamming me into steering wheel. This has happened numerous, numerous times. Was towed to dealership, who claimed it was a loose battery cable, charged me, and said it was good to go. The very same day I picked it up, it continues to do this, every time I drive it. It also will die completely and not restart when in park idling. This has happened at least 20x, which was also attributed to the loose cable. However it continues to do the exact same thing as before the dealership "fixed" it. I drive in the middle of nowhere, 40 miles to work in the early morning hours, making this especially unsafe as I have been stranded on a country road alone several times, which is highly unsafe as a female. I cannot continue to drive this as it is right now as I dont know when it may just stop running or not start, or start bucking violently causing me to crash or become injured. I do have videos of this happening several times over the course of less than two hours. There has also been a couple warning lights that have come on randomly (Electronic Throttle Control Warning Light, Electronic Stability Control Active Warning Light, Service Stop/Start Warning Light) and a message (Dynamic Steering Torque). I just bought this used from a dealership July 25, 2023. It is only December 26, 2023. I dont feel safe driving this vehicle and have given the dealership an opportunity to address and fix whatever may be causing it, to no avail. I do not wish to keep this vehicle, nor do I feel safe trusting in the dealership to make it a safe vehicle for me to continue to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560866December 19, 2023
ENGINE
WAS DRIVING ON THE HIGHWAY AND MY JEEP JUST CUT OFF AND WOULD NOT START BACK UP, IT LOCKED UP EVERYTHING. HAD TO GET IT TOWED TO THE DEALERSHIP AND THEY SAID THEY HAVE HEARD OF THESE PROBLEMS, THEY TESTED EVERYTHING OUT AND SAID IT WAS POSSIBLY THE BATTERY, GOT THE BATTERY REPLACED WITH A NEW ONE, ONE WEEK LATER IT DID THE SAME THING WHILE AT A STOP LIGHT AND COULD NOT GET IT TO START, TOWED TO DEALERSHIP AND THEY SAID THEY COULD NOT FIGURE OUT THE PROBLEM, AFTER A WHILE IT STARTED BACK UP. THIS IS VERY UNSAFE EXPECIALLY WHEN I HAVE A ONE YR OLD CHILD THAT IS IN THE CAR WITH ME, HOW CAN I FEEL SAFE IN A CAR THAT IS GOING TO STOP SUDDENLY WHILE DRIVING IN TRAFFIC OR ON A HIGHWAY. NOONE SEEMS TO KNOW THE PROBLEM TO GET THIS FIXED SO I CAN DRIVE MY CAR SAFELY ON THE ROADS. VERY SCARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560343December 15, 2023
ENGINE
As I was exiting one interstate and merging onto another one the engine stalled. A message displayed telling me the cruise had shut off (my cruise was on but not in use when the engine stalled). This is the second time this has happened - both on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557497November 29, 2023
STEERING:RACK AND PINION, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM
The contact owns a 2019 Jeep Compass. The contact stated that the check engine warning light was illuminated and there was a thumping sound coming from the front-end of the vehicle. The vehicle was taken to the dealer who replaced the auxiliary battery which reset the check engine warning light. The thumping noise coming from the front-end of the vehicle persisted. The vehicle was taken to another dealer who determined that the rack-n-pinon failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556519November 22, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ENGINE
UNKNOWN Was driving while decelerating when engine stuttered and emergency brake light came on. The car then stalled and would not restart until 3rd try. This is the second time this incident has happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556520November 22, 2023
ENGINE
The vehicle will be shut off via auto stop start system at a traffic light, I'll let off the gas and the vehicle will sometimes take several tries to start or totally stall out and have to be manually restarted, it's dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555438November 16, 2023
ENGINE, POWER TRAIN
The contact owns a 2019 Jeep Compass. The contact stated while attempting to accelerate, the vehicle was jerking while accelerating. The check engine warning light was illuminated. The contact stated that the vehicle had since failed to exceed 10 MPH while driving. The vehicle was taken to the dealer who diagnosed that there was an unknown leak within the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553685November 5, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
Multiple incidents over the last 5-7 weeks up to and including today 11/05/2023. When walking out and starting my Compass the engine/vehicle initially would not start. When initially pressing the start button all the dashboard lights, gauges and annunciators would illuminate but I would receive a “coolant temperature too hot” message on the dashboard and the car ultimately would not turnover and start but rather just shut down completely. Upon waiting a couple seconds I tried to start it again and this time it would start up just fine all normal without any messages on the dashboard. In other occurrences I’d receive multiple dashboard messages which included the ESS system but after turning off and trying to start again my Compass would not and I’d have to jumpstart the battery In order to successfully start the vehicle. From what I have researched and read on myjeepforums and Reddit it seems that many Compass owners going back to 2019/2020 are currently having or have gone through this same problem ultimately spending thousands upon thousands of dollars on part replacements and dealership visits only to be told that they cannot find the problem or know what may be causing the problem even though they are well aware of these issues. Some complaints have stated that this issue has happened while driving on major expressways or busy roads at random causing them to just come to a complete stop in the middle of traffic on expressways or during turns! I am taking my Compass to the dealership tomorrow morning 11/06/2023 at 7am to make them known of these issues I am having but I’m not holding out any hope. Jeep has not issued any recalls since this problem was brought to late in 2020. I do not feel safe driving this vehicle any longer and I will not spend thousands of dollars on random part replacements when dealerships or outright telling other compass owners that they can’t locate or college the problem. My next step after tomorrow may be to consult a lawyer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553267November 2, 2023
BACK OVER PREVENTION
The contact owns a 2019 Jeep Compass. The contact stated that the back over prevention camera displayed a blank or distorted image on the infotainment screen. The dealer and the manufacturer were notified of the failure and informed the contact that there were no recalls on the VIN related to the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553014November 1, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Emergency brake system is randomly engaged while stopped and/or during driving. Engine stalls out and will not move unless engine is shut off and turned back on and emergency brake is disengaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552170October 27, 2023
UNKNOWN OR OTHER
When driving the Jeep on now 3 occasions has shut off on me while in full motion. The last time I was approaching a stop sign and was slowing down to stop once stopped I then proceeded to turn the vehicle shut off. There also were dash warnings that lit up to service hill shifter, and ESC I don’t know what that meant. However it was just seen at the dealership and they said there were no codes at the moment and the previous codes reset themselves.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548949October 9, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
It keeps giving me messages like high coolant temperature or stop safely vehicle will shut down soon. I read that this had happened to many jeeps, and the dealership couldn’t find the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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