Jeep Compass Complaints (2019)

331 consumer complaints on file.

#11647232March 9, 2025
ENGINE
The car flashed an error code "Coolant temp too high" and the engine shut down while I was entering the parking lot of my son’s school. The car froze up, but then turned itself back on. The coolant temperature was normal. I’ve been terrified to drive ever since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646406March 5, 2025
ENGINE
The car flashed an error code "Coolant temp to high" and shut the engine down while I was entering the on ramp to the expressway. The car stalled in the middle of the lane. The coolant temp was normal and not high. I was able to restart the car and had no issue for rest of the drive. I checked my coolant levels and everything is normal. This again happened the next day in my neighborhood thankfully. The code flashed and the engine immediately shut down. There was little to no time to react. My fear is this will happen again when my daughter is driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645669February 28, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
every time i turn on the car the parking brake is on and it also turns on while im driving and it causes the car to stall while in motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642108February 12, 2025
ENGINE
I was driving normally down the street and the car suddenly shut itself off and a warning light came up that said something like "coolant high" and then it lost all power. after 5-10 seconds, everything came back on as normal. this has happened approximately 20 times in the last 2 years. I took it to the Jeep dealership and they tried to pull codes to see what was happening and they state that they cannot figure out what is wrong with it because it is not pulling any codes for that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641890February 11, 2025
POWER TRAIN
Steering wheel feels like is almost completely detached. Every time we turn it sounds like it will break. This car is only 72k miles and the steering wheel should be working properly. There is a recall for this same issue for Jeep Cherokees for the same year as my Jeep Compass. This is a safety issue and very expensive to repair. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641517February 8, 2025
ENGINE
I am submitting this complaint regarding my 2019 Jeep Compass, which suffered catastrophic engine failure at only 50,000 miles despite regular maintenance and timely oil changes. The vehicle has been well-maintained, with all scheduled oil changes performed on time using the recommended oil and filters. Despite this, the engine experienced a dropped cylinder, leading to total failure and requiring a full engine replacement. The manufacturer, Jeep (Stellantis), refuses to cover the repair, stating that the vehicle is just outside its 5-year/60,000-mile powertrain warranty due to the time limit. However, engine failure at only 50,000 miles is highly premature and raises concerns about possible defects in the engine design, materials, or assembly. Given that many modern engines last well beyond 100,000 miles with proper maintenance, I believe this failure may indicate a widespread manufacturing defect that could pose safety risks to other Jeep Compass owners. If the engine fails unexpectedly, it could cause loss of power while driving, creating a serious hazard for drivers and passengers. I request that the NHTSA investigate whether other Jeep Compass owners have experienced similar premature engine failures and determine if this issue requires a recall, extended warranty coverage, or manufacturer accountability. Jeep should not be allowed to avoid responsibility for major engine failures in vehicles with such low mileage. Safety Concerns: •Unexpected engine failure can lead to sudden loss of power, increasing accident risks. •If this issue is widespread, other Jeep Compass owners could face similar failures without warning. •The manufacturer should be held accountable for defects leading to premature catastrophic failures. I urge the NHTSA to investigate this issue and determine if a recall or extended coverage program is warranted to protect consumers from unexpected and costly failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639282January 29, 2025
ENGINE
When I exited my car to enter my workplace on January 27, 2025, I noticed the radio had not turned off, which was unusual. I re-entered the car, turning the ignition on and off, hoping to shut the radio down. However, when I attempted to start the car, it made stalling noises, and would not turn on. After several attempts, the car turned on but the temperature gauge soared, and an error message about high coolant temperature appeared, causing the car to shut down immediately. I called my husband, who suggested waiting a few minutes before trying again. Fortunately, the car started, and I went into work, advised by my husband not to touch it until it was time to leave. Later, I drove directly to the Jeep dealership. Two days passed, and they dismissed the issue, unable to replicate it. Online research revealed this is a recurring problem with this model, raising my fears of the car shutting down unexpectedly in risky situations like driving on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639061January 28, 2025
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2019 Jeep Compass. The contact stated while driving at an undisclosed speed, the instrument cluster failed to function as intended. The contact stated that the instrument cluster displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that the dealer had replaced the instrument cluster twice since the vehicle was purchased. The first instrument cluster replacement was in March 2022. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638617January 26, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My Uconnect screen has distortion and can't view rear camera when backing up. I feel this is a safety feature that many people are having since I see people trying to repair on the Interweb. I feel manufacturers should cover anything safety for an extended period compared to regular warranty items. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638534January 25, 2025
UNKNOWN OR OTHER
Within a period of three weeks, I received two alarming messages that appeared suddenly on the dashboard, "Pull over now, engine will turn off soon." The first instance happened as I was driving on I-80 East going about 70 mph, while towing a teardrop trailer. Fortunately, there was a rest stop ahead and I was able to pull over safely. After 30-45 minutes, I turned the ignition on, the message wasn't there, so I was able to get back on the interstate and drive home. The second incident happened while I was exiting a parking lot, trying to merge onto the main thoroughfare. Had the car towed to Jeep dealership. Car would not start when tow truck driver was trying to remove car from tow bed. Tow truck driver used a portable battery charger to start engine up. Jeep dealership replaced the secondary battery that is connected to the start/stop feature, but when they test drove it, the car's power turned off again. Apparently, the main battery (which was replaced a month or so before by another company) was not installed properly. When that adjustment was corrected, the car was test driven a second time, and has been running fine. However, yesterday I read that 64,000 2017-2019 Jeep Cherokees are being recalled due to loss of power. It made me question whether the battery issue I experienced is really the culprit of why my engine turned off or if there's something else that I should be aware of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637355January 21, 2025
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
When starting my 2019 Jeep Compass an error message stated "coolant temperature high" and "service brake system." It then sputtered and shut down. I waited a minute and then restarted the vehicle. There was a lag for the car to start and then it went back to normal and no codes were present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635293January 10, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The radio became scrambled and it is malfunctioning. it puts others at risk due to rear camera not working control of heated seats and steering wheel ect. i have read multiple reports of others who have had the same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633568January 2, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
On 4 separate occasions over a 5 day period, the electronic parking brake system spontaneously engaged. This caused the vehicle to lose power and slow until it came to a complete stop/stall. The EPB indicator was displayed on the dash. I tried several courses of action to resolve the issue including putting the car in park, attempting to disengage the EPB as well turning the vehicle off and on again. This issue presents itself with no prior warning. Fortunately, I was not highway driving during any of the mishaps. I was able to coast to the side of the road or to a parking lot safely. This issue presents itself a dangerous issue that other Jeep Compass owners are also experiencing with seemingly no true resolve from the Jeep manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633269December 30, 2024
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Stopped at stoplight. Engine start/stop was selected on and stopped engine per usual. Released brake and engine didn’t restart leaving vehicle un-powered in traffic. Shifted to park. Let vehicle recycle on/off power a few times. Engine was able to be restarted several minutes later. This happened before ~1 year ago and dealer replaced aux battery and torque sensors but couldn’t replicate failure and never disclosed any actual fault found.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633274December 30, 2024
ELECTRICAL SYSTEM
The screen that shows the radio, backup camera, car play etc is 2/3 blank. It has been going out for over a month but now is just out all together. I did grow up in the era where you didn't have backup cameras however the way these new cars are made and all the blind spots, it makes it more difficult to backup without the assistance of the rear view camera. I saw on the national news last week that Jeeps 2020 and newer were recalled but I believe the recall should also include 2019. When I googled it, you tube says the entire screen needs to be replaced which can cost at least $500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627175November 25, 2024
PARKING BRAKE, ELECTRICAL SYSTEM
The contact owns a 2019 Jeep Compass. The contact stated that while idling at a red traffic light, the Auto START/STOP system engaged, causing the parking brake to erroneously engage. The contact released the brake pedal, and the vehicle failed to respond as needed. The contact restarted the vehicle for the vehicle to respond as needed. The Auto START/STOP warning light was illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact stated while at a green traffic light, the parking brake unexpectedly engaged, and the vehicle failed to move. The contact restarted the vehicle, depressed the brake pedal, and released the parking brake. The manufacturer was not contacted. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627238November 25, 2024
UNKNOWN OR OTHER
The car caught fire due to the radio and my insurance company screwed me and I need to know what I can do to help me
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11627111November 24, 2024
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
I was driving my 2019 Jeep Compass Trailhawk and had just started to accelerate when my car showed a warning light for "High Coolant Temp." The car subsequently lost all engine power and immediately initiated my parking brake. The car was stopped in the middle of the roadway, posing a serious danger risk to myself and other drivers. Had this occurred 30 more feet, I would've been in the middle of a railway crossing. After a few seconds, the temperature indicator returned to normal, though the car still had no power. I had to restart my car two times, then the issue was temporarily resolved and I was able to drive back to my house.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626335November 20, 2024
PARKING BRAKE, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2019 Jeep Compass. The contact stated while driving at various speeds, the message that the electric parking brake was engaged, and to depress the brake pedal and to push the Push to Start button was displayed. The vehicle then stalled. The contact stated that upon depressing the brake pedal and pushing the Push to Start button, the vehicle responded as needed. Additionally, the contact stated that the instrument panel lights, and the instrument cluster had become inoperable while driving. The contact stated that upon turning off and restarting the vehicle, the instrument panel lights, and the instrument cluster became operable. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where the contact was informed that there was no failure was found. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624435November 10, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I came to a stop for a red light at a hazardous intersection, and waited for the green arrow for my left turn. When the green arrow came I attempted to accelerate but the brakes locked and subsequently the vehicle began drifting into oncoming traffic. I lost power steering. I managed to stop it after getting out of the intersection by throwing the gear into park. The parking brake seemed to have been engaged by the stop/start system. Subsequent research on this issue revealed this is a recurring issue and especially with 2019 Compass, and people have experienced the stop start stalling their cars in highway traffic at speeds of 65 m.p.h. Obviously, this is a severe life threatening defect. Because this happened on a weekend, the mechanics have not yet evaluated the vehicle. Please have Jeep held accountable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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