Jaguar I-PACE Complaints (2024)

24 consumer complaints on file.

#11770590October 12, 2026
Other/I am not sure
Vehicle turned west bound on broadway without stopping at the red light turning directly in front of us. No accident. Only reporting it ran a red light
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769513October 7, 2026
ELECTRICAL SYSTEM:ADAS
On October 7, 2026, I experienced a serious safety issue as a passenger in a Waymo autonomous vehicle. The ride began at approximately 8:16 AM and was estimated to take 13 minutes. Instead, it lasted about 41 minutes because the vehicle repeatedly failed to reach the intended destination, rerouted itself, and circled the surrounding area multiple times. I contacted Waymo Rider Support several times because the vehicle was not reaching the correct drop-off location. Support attempted to assist with navigation, but the problem continued. The most serious issue occurred when I repeatedly requested that the vehicle stop so I could exit. I told Rider Support that I wanted to end the ride and get out. After support attempted to verbally navigate the vehicle, I again requested that it stop at a safe location so I could exit and walk the remaining distance. The vehicle continued moving after I requested to stop and exit. At that point, I repeatedly yelled for the vehicle to stop and let me out because I did not feel I had control over when I could leave the vehicle. The vehicle eventually stopped and unlocked the doors. There was no collision or impact. No emergency crews responded. I am unaware of any warning lights or messages before the incident, and I do not know whether a traffic violation occurred. My primary safety concern is that an autonomous vehicle continued moving after a passenger repeatedly requested to end the ride and exit. I believe this incident warrants investigation as a potential autonomous-vehicle passenger safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769216October 6, 2026
ELECTRICAL SYSTEM:ADAS
Alma St in Palo Alto is a five lane thoroughfare with two through lanes in each direction and a shared center turn lane. At 14:58:48 on July 25, 2026, I observed a Waymo Jaguar SUV make an illegal left turn from the left through lane of SB Alma St causing two vehicles behind it to brake. It should have first moved into the center turn lane before reaching the intersection and making the turn. There was no conflicting traffic or anything else blocking its access to the turn lane. I have dashcam video of the incident. Links are on the uploaded screenshots. I do not know the license plate number of the Jaguar that made this illegal turn. The license number on this report is for a Waymo Jaguar, but may not be the one I saw on 7/25/26.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762623September 7, 2026
LANE DEPARTURE
On July 25, 2026, at approximately 7:10 PM, I was a passenger in a fully autonomous Waymo vehicle traveling southbound near 24th Street and Southern Avenue in Phoenix, Arizona. The vehicle entered the intersection to make a left turn and, while still in the active intersection, unexpectedly reversed. I considered this a serious safety concern because of the potential risk to surrounding traffic. Fortunately, there was no collision or injury. I reported the incident directly to Waymo and subsequently followed up, asking them to review the vehicle’s video and driving data. Approximately six weeks have passed, and Waymo has not responded to me regarding the incident. I am reporting this to NHTSA so the automated-driving behavior can be documented and reviewed as a potential vehicle safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761737September 2, 2026
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
The contact witnessed a near-crash involving a 2024 Jaguar I-PACE Waymo Autonomous Vehicle. The contact was positioned approximately 5 feet away from the vehicle at an intersection. The contact observed a father and daughter walking across the crosswalk when the daughter fell to the ground. The Waymo vehicle started approaching the fallen child, and the father threw a stroller in front of the vehicle. Simultaneously, the contact positioned herself against the side of the vehicle, prompting the autonomous system to come to a stop and preventing the child from being struck. Once the pedestrians had cleared the crosswalk, the Waymo vehicle abruptly accelerated and sped away from the scene. The contact was document the license plate information. The contact stated the information was reported to the local news authority; however, the news authority was providing incorrect information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755792August 9, 2026
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
Child safety at risk I saw a child (estimate 3-5 y/o) sitting in front seat of Waymo vehicle at 2:08pm at Bedford Dr. and Peck Dr. in Beverly Hills, CA. There did not appear to be an adult in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749793July 12, 2026
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE
On XXX, I was the sole passenger in a driverless Waymo (XXX) in [XXX]. Pickup: Chase Field ~4:14 PM. At ~4:25 PM on [XXX], a multi-lane urban arterial, the automated driving system decelerated the vehicle without cause to ~10 mph and held that speed in the number one (leftmost) lane. There was no obstacle, pedestrian, emergency vehicle, work zone, signal, or traffic condition to explain it. Traffic passed at normal speed in adjacent lanes. The system merged to the center lane, then returned to the number one lane, still at ~10 mph. The vehicle was a slow-moving obstruction in a live travel lane. There was no steering wheel, no pedal, no human driver. I could not accelerate, pull over, or exit the lane. My exposure to a rear-end collision was created solely by the ADS and could be ended only by the ADS, which was not ending it. I called Waymo rider support. The vehicle remained at ~10 mph. About 30 seconds in, a remote agent overrode the system and restored normal speed. Key finding: the malfunction did not self-correct. The vehicle did not detect the anomaly, resolve it, or degrade to a safe state. It operated hazardously until a remote human took control. The system’s own safety architecture did not catch it. A human did, only because I called. Waymo confirmed in writing that it verified the event as described, then declined to provide root cause, telemetry, or any investigative outcome absent legal process. I request NHTSA determine: (1) whether this was reported under the Standing General Order for ADS vehicles, or deemed below threshold and on what basis; (2) whether unexplained deceleration, sustained low-speed travel in live lanes, or failure-to-self-correct events have been reported for this fleet in the Phoenix ODD; (3) whether an ADS that cannot correct its own hazardous speed loss without remote human rescue meets any reasonable safety expectation for driverless operation on public arterials. Please contact me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748955July 8, 2026
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING, ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE
THIS REPORT IS ABOUT A SAFETY ISSUE INVOLVING A WAYMO VEHICLE OPERATING ON SAN THOMAS EXPRESSWAY AND CA HIGHWAY 101. 6/24/2026 ON OR AROUND THIS DATE, THE VEHICLE WAS OBSERVED AT SAN THOMAS EXPRESSWAY IN SANTA CLARA CALIF AND HIGHWAY 101. WAYMO VEHICLE CA PLT # 98720A4 WAS OBSERVED IN THE RIGHT LANE, THAT IS DEDICATED FOR VEHICLES ENTERING THE ONRAMP FOR THE CA 101 SOUTH. WITHOUT WARNING AND WITHOUT A TURN SIGNAL AND CROSSING OVER THE SOLID WHITE LINE, THE WAYMO VEHICLE AGGRESSIVELY ACCELERATED AND MADE AN UNSAFE AND ILLEGAL MERGE INTO THE LEFT LANE BOUND OVER THE OVER-PASS, AND CONTINUED ONTO MONTAGUE EXPRESSWAY. WAYMO VEHICLES ARE UNSAFE AND SHOULD NOT BE ALLOWED ON PUBLIC ROADS, HIGHWAYS AND STREETS. PLEASE INVESTIGATE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747089June 29, 2026
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
On [XXX] at approximately [XXX] pm, I was driving in the right-most lane on [XXX]. Traffic in my lane was stopped due to a red light. An autonomous Waymo vehicle was originally stopped at a yield sign on an intersecting side road behind my position. Instead of waiting for a legal gap in the traffic lane, the Waymo vehicle illegally entered the designated bicycle lane to bypass the stopped vehicles. When the traffic light turned green and my lane began to move, the Waymo vehicle abruptly merged into my lane directly from the bike lane (my right-side blind spot). It forced its way in front of my vehicle, requiring me to brake and use my horn to avoid a collision. The autonomous vehicle performed an unpredictable, illegal passing maneuver in a non-vehicle lane (bike lane) and merged from a blind spot, causing a near-miss with a human-driven vehicle that had the right-of-way. I have front and rear dashcam footage capturing the entire incident. Because the raw video files exceed standard upload limits, I have uploaded the unedited footage here for investigators to review and download: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747041June 28, 2026
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
Waymo car who had a passenger in the back of the vehicle, was autonomously driving illegally in the bus lane via Wilshire Blvd. Endangering those around them and the passenger inside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746977June 28, 2026
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
At approximately [XXX] PT on Saturday, [XXX], my daughter and I were riding as passengers inside the car when the car itself couldn't make the traffic light in time before it turned red and got caught in the intersection of [XXX] and [XXX]. It started backing up into the oncoming traffic going across on [XXX] with the car itself backing up on [XXX], and kept on going backwards to the point that it fully blocked one out of the 2 lanes on [XXX] going towards downtown. This blatantly broke traffic laws, with cars going around us so it wouldn't hit us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745658June 22, 2026
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE
I was a passenger in a Waymo autonomous vehicle in Orlando, Florida, on June 19, 2026, when a potentially dangerous traffic situation occurred. The vehicle was traveling on a roadway with a speed limit of approximately 45 mph when it suddenly decelerated and continued driving at approximately 10 mph. Other vehicles on the road were traveling at normal traffic speeds, creating a significant speed differential. I was concerned that a vehicle approaching from behind could have rear-ended the Waymo vehicle due to the unexpected and substantial reduction in speed. The vehicle remained at approximately 10 mph for a period of time while surrounding traffic was moving significantly faster. There were no warning messages, alarms, or explanations provided to me before the deceleration. There was no collision, injury, or property damage, but I believe the situation created an unreasonable safety risk. I contacted Waymo support during the incident. I was informed that the vehicle had entered a "restricted zone," but I was not provided with a clear explanation of what that meant or why it required the vehicle to travel at approximately 10 mph on a roadway where traffic was moving much faster. No emergency services responded. There was no collision. However, I am reporting this incident because I believe the vehicle's behavior created a potential traffic hazard and should be reviewed from a safety perspective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745434June 21, 2026
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
For nearly one hour, this vehicle was blocking traffic and delaying first responders from critical incident calls. Vehicle was immobile and blocking in right lane of major thoroughfare.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743033June 9, 2026
SERVICE BRAKES, POWER TRAIN, ELECTRICAL SYSTEM
SAFETY INCIDENTS 1. Highway Limp Mode Failure — May 2026 & June 2026 While driving on the highway in summer conditions with my infant in the vehicle, the car has entered limp mode twice without warning, reducing speed to a maximum of 2mph. This left us stranded in live traffic lanes, creating immediate and serious danger to my child's life. 2. Severe Range Loss in Winter Storm — December 2025 While driving in an ice storm with my infant in the vehicle, I briefly stopped to purchase windshield de-icer. Upon restarting the vehicle, the car lost approximately 50 miles of range instantaneously, leaving us unable to safely reach home in life-threatening winter conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739725May 23, 2026
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
At 11:45 AM, a Waymo AV stopped in the middle northbound lane at the Kierland Commons/Scottsdale Quarter signaled pedestrian crosswalk. The stop signal was not on. Pedestrians were standing on the sidewalk waiting for the signal to turn so they could cross Scottsdale Road. I assume the Waymo AV saw the pedestrians standing on the sidewalk and decided to stop. I was directly behind the Waymo AV. Traffic was passing us in both lanes. The Waymo AV remained stopped until the pedestrian signal came on and did not move forward until after the signal turned off. Fortunately, vehicles behind me were paying attention and did not rear-end anybody. The main issue involves a Waymo AV coming to a stop when it sees pedestrians waiting to cross the street, rather than paying attention to the pedestrian signal light, which is a blinking red light over each lane when triggered by a pedestrian that turns solid red, allowing pedestrians to cross the street. I have provided this information to Waymo LLC and they have responded that they are looking into why this Waymo AV stopped when it should not have stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737875May 14, 2026
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE
I nearly had a collision with an autonomous Waymo vehicle in [XXX] due to the Waymo vehicle's failure to yield at an intersection. No emergency vehicles responded to the scene. There were no warning lamps, sounds or other symptoms prior to the failure to yield by the Waymo vehicle There was no collision. The Waymo vehicle failed to yield to my vehicle as I was traveling through an intersection with a protected green arrow. I had to slam onto my brakes with to avoid a collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737727May 13, 2026
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
A waymo put pedestrian and public safety at risk on 5/12/26 at approximately 7:50 pm when it stopped halfway through an intersection at 14th, Market, and Church Street in San Francisco alongside a crosswalk. I began honking from my vehicle as the waymo stopped in front of lanes of oncoming traffic, blocking the intersection. Instead of continuing through the intersection, the waymo turned towards oncoming traffic and advanced forward into the crosswalk and into oncoming traffic that was stopped at the red light. As one of the vehicles it was advancing towards I laid on my horn to try to get it to stop, but it didn't and the car next to me had to back up away from it to avoid collision. The waymo stopped about 1 foot away from the car before reversing into the intersection again (see pictures) and then turning onto 14th andriving away. The waymo essentially used a very busy intersection and active crosswalk to execute a 3 point turn. Without human driver intervention a collision was likely with a vehicle or pedestrian.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734966April 30, 2026
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
During a heavy rain vehicle stalled out. Looked like it hit a bag of leaves at the drivers front wheel. Stuck in standing water blocking a lane. I was pulled over waiting out the rain and cars trying to get past the stalled Waymo were almost colliding with me and others. If a car can not function in heavy rain why are these on the roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731878April 17, 2026
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
We told a driver with Waymo months ago when he was mapping the pickup route for the Waymos NOT to have them come in our very busy driveway. He did not do as we requested and from that point on they have been coming into our driveway which is private property. If you could please advise them not to enter our driveway that would be great. I have witnessed them beep their horns repeatedly when there's traffic in the driveway which disturbs our guests and they've also backed out of the entrance of our driveway on several occasions which is very dangerous. They used to pickup on the street which was working out just fine before they started coming into our private property and we would like them to go back to picking them up there please! Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730167April 9, 2026
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
It almost drove into a semi truck with trailer making a turn. It then stopped despite multiple cars behind it and obviously having a green light. It was also near an intersection and if things were busy this might have caused an accident. It was the smart and calm defensive driving of multiple people and the truck driver that prevented an accident. It shouldn’t have to require that and my city streets shouldn’t be used as an experiment using vehicles that could be deadly. NHTSA should not wait for a great tragedy and loss of life to take action on these vehicles with nobody inside them. I have the video of it stopping for no reason but only after the incident began.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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