Infiniti QX80 Complaints

139 consumer complaints on file.

#11463241May 3, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle aggressively and without cause engaged the Automatic Emergency Braking System causing the driver to be slammed against her seat belt and almost having the car in back of us to almost rear end our vehicle. This has happened in the past but it has been a manageable slight deceleration when going around a gentle curve or at the railroad overpass. . This time the incident was intense almost causing a rear end collision. I would add that this severe incident happened when approaching the same railroad overpass in the rain. This has also happened at this intersection in good weather. Under all circumstances there were no obstructions I front of the vehicle. I have read that this problem has occurred in earlier years of Nissan products. In all instances the appropriate system warning light illuminated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463045May 2, 2022
ENGINE
The contact owns a 2014 Infiniti QX80. The contact stated while driving 50 MPH, the vehicle began to stall. The contact veered to the side of the road and kept the vehicle running. There was no warning light illuminated. The contact then returned to her residence. The contact stated that the failure reoccurred while driving. The check engine warning light was illuminated. The contact contacted the used car dealer she had purchased the vehicle from and an appointment was scheduled for a diagnostic test. The contact referenced NHTSA Campaign Number: 14V683000 (Fuel System, Gasoline). The manufacturer was notified of the failure and referred the contact to the NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 127,785.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458767March 29, 2022
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
This is a very common and well-known issue with 2017 Infiniti QX 80 Vin number [XXX] The car RPMs flutter between 1000 RPMs to 2500 RPMs due to the TCM and EC M/ECU TCU failure to the transmission causing terrible gas mileage vehicle stalls in traffic which can cause accidents and has happened over 10 times to me I have called and reported this as well with you all Infiniti will not earn up to the fact that there is a fault and needs to replace the TCU/ECU/ECM/TCM in order to fix the issue I have an extended warranty and I’ve had to pay infinity dealership over $800 now for three different times for them to reflash these modules which does not correct the problem for longer than a week going back to the same issue it’s been an ongoing problem since we have them in the vehicle and I believe if this is investigated you will find that this is a common issue with almost every Infiniti QX 80 2017 and also some more year makes and models please investigate so consumers can be helped with this issue it’s also a safety concern as yes the vehicle needs acceleration in order to avoid a collision is not possible due to lack of power because the TCM and ECM is not communicating in order to downshift to give the power to the vehicle to get out of the way of a collision I have almost gotten into a wreck several times in stop and go traffic between the Rpm’s listed which are between 1020 500 RPMs as well as gas mileage has cut in half due to this issue and sometimes shifting we get stuck in one year or the other which normally is a higher gear therefore has no power to go we need it sometimes I have to turn the car off at stop signs or stop light in order to restore it so I did not cause a rear end collision by somebody running into me NHTSA serviced bulletin- consumers have to pay for Ben though know issue infiniti won’t take responsibility Reference: Date: AT17-002a ITB17-008a April 18, 2017 2017 QX80SHIFT SHOCK, LACK OF POWER, AND/OR RPM FLUCTUATES INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454987March 3, 2022
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
The contact owns a 2017 Infiniti QX80. The contact stated while driving approximately 10-50 MPH in stop-and-go traffic, the vehicle loss motive power and stalled with the check engine warning light illuminated. The vehicle was towed to several unknown dealers to be diagnosed. The contact was informed that the TCU (Telematics Communication Unit) and ECM were faulty. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453090February 20, 2022
AIR BAGS
The passenger air bag system is apparently designed to disarm when a "small adult or child" sits in the passenger seat. This means each time my wife sits in the passenger seat (she is approx. 120lbs,) the passenger air bag light illuminates and the air bag is disarmed. This then renders one of the key safety features inoperable, and she and I feel very unsafe in the car. However, my research tells me that it is designed to be that way. How can that be legal or permissible? This design is deeply flawed and should be addressed immediately. She should not be endangered purely due to her being the weight she is. Not all Americans are over weight. No other car I own or have owned ever did that, only this Infiniti, and apparently all other Infiniti's.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450775February 7, 2022
AIR BAGS
My battery died and needed a jump start. Shortly after jump starting my vehicle, the airbag light began flashing. The Infiniti dealership in Milwaukee is quoting $3900 to fix this which seems crazy. I don't know if the airbag will even deploy if I get into accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446157January 4, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Infiniti QX80. The contact received notification of NHTSA Campaign Number: 21V373000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had experienced a failure where the vehicle would not start as needed. The contact related the failure to the recall. Parts distribution disconnect. The failure mileage was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444574December 21, 2021
ENGINE, FUEL/PROPULSION SYSTEM
I purchased a 2015 Infiniti QX80 on March 31, 2021. Since the purchase, I have only driven it approximately 6,000 miles and the check engine light has already come on. I took it to the dealership and they stated that both Catalytic Converters need to be replaced. This vehicle is only 6 years old; it should not need both Catalytic Converters replaced. Upon research, I discovered that there was a recall on 11/28/2014 for certain 2014-2015 Infiniti Q80 vehicles. My vehicle was not part of this recall, however, I know it should have been because I believe this is the reason for the Catalytic Converter failures on my car. Recall Fuel system, gasoline Recall date 2014-11-28 Recall no. 14V683000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432584September 11, 2021
VISIBILITY/WIPER, BACK OVER PREVENTION: CAMERA SYSTEM
The night rear backup camera is extremely dark and blurry. You can’t see anything via the camera at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431105August 30, 2021
ELECTRICAL SYSTEM, COMMUNICATION
The contact wife owns a 2018 Infiniti QX80 AWD. The contact stated that the Telematics Control Unit (TCU) of the vehicle operated in 3G however, the AT&T servers were shutting down causing the functionality of the TCU to become inoperable. The vehicle was not taken to a dealer. The manufacturer was informed of the failure and informed the contact that there was no solution to the failure at the moment. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425452July 19, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Infiniti QX80. The contact stated while the vehicle was parked in the garage, there was an abnormally strong fuel odor inside the garage. The contact stated no warning light was illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and informed the contact that the Vin was not under recall. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425219July 16, 2021
AIR BAGS
My vehicle is one oil change past the bumper to bumper warranty or 4000 miles. Air bag light is on. My regular mechanic took to dealer. Dealer said they see this problem all the time. Told us that in an accident the bags would not deploy and repair is more than $5000! We contacted Nissan north America. Extremely rude employee said too bad as vehicle was out of warranty. Said "maybe" could have done something if we had serviced vehicle at dealer instead of private shop but too bad. Explained that mechanic at dealership said this is a common problem and he was surprised it is not a recall. She told me well it isn't so that is that. She refused to give me to her boss. "We don't do that" .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424202July 10, 2021
LANE DEPARTURE: BLIND SPOT DETECTION, EXTERIOR LIGHTING, BACK OVER PREVENTION: CAMERA SYSTEM
The backup camera cannot see see at nighttime, a real safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414415April 29, 2021
FUEL SYSTEM, GASOLINE, ENGINE
TL* THE CONTACT OWNS A 2015 INFINITI QX80. THE CONTACT STATED THAT WHILE ACCELERATING FROM A STOP SIGN, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT VEERED TO THE SHOULDER OF THE ROADWAY TO INSPECT THE VEHICLE BUT FOUND NO ISSUES. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HIGH-PRESSURE FUEL CAP HAD DISINTEGRATED WHICH CAUSED METAL FRAGMENTS TO ENTER THE ENGINE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V683000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405033March 26, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 INFINITI QX80. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THERE WAS AN ABNORMAL SQUEALING SOUND COMING FROM THE ENGINE, LASTING FOR APPROXIMATELY TEN MINUTES. THERE WAS AN UNKNOWN WARNING LIGHT ILLUMINATED DURING THE FAILURE. THE CONTACT TOOK THE VEHICLE TO FAULKNER INFINITI MECHANICSBURG (6720 CARLISLE PIKE, MECHANICSBURG, PA 17050, (717) 691-8900) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,244.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403966March 19, 2021
AIR BAGS
MY AIRBAG INDICATOR LIGHT CAME ON ALMOST IMMEDIATELY FOLLOWING PURCHASE. I TOOK IT TO BE FIXED BY INFINITI SERVICE DEPARTMENT. AFTER PICKING UP THE VEHICLE, THE LIGHT CAME BACK ON. THIS CYCLE REPEATED MULTIPLE TIMES. THE 4TH TIME, INFINITI STATED THEY HAVE COMPLETED THE "FLOW CHART" PROVIDED BY THE MANUFACTURER TO SOLVE THE PROBLEM AND HAD TO SPEAK TO ENGINEERS TO TROUBLESHOOT NEXT STEPS. THEY QUOTED ANOTHER PART OF THE AIRBAG SYSTEM TO BE REPLACED. THIS TIME, I REQUESTED A GUARANTEED FIX. THEY DENIED THE REQUEST AND STATED THEY CANNOT GUARANTEE ANYTHING. CLIENT AFFAIRS HAS CONTRIBUTED TOWARD THE COSTS OF SOME OF THE REPAIRS AS GOOD WILL. AT THIS POINT, THIS SAFETY ISSUE SHOULD NO LONGER FALL ON THE CONSUMER AT ALL SINCE INFINITI CANNOT SEEM TO FIX THE ISSUE WITHIN A REASONABLE NUMBER OF ATTEMPTS. THERE IS CURRENTLY A CLASS ACTION LAWSUIT AGAINST TAKATA FOR FAULTY AIRBAG SYSTEMS CAUSING HUNDREDS OF INJURIES AND EVEN DEATHS. THERE ARE TONS OF RECALLS, YET THIS VEHICLE IS NOT ON A RECALL LIST. MY EXTENDED WARRANTY, THE LEMON LAW, THE DEALER, AND THE SERVICE DEPARTMENT HAVE ALL DENIED RESPONSIBILITY OF THE SAFETY AIRBAGS. THEY ARE NOW HAVING ME PICK THE VEHICLE UP, UNRESOLVED, DESPITE THE RISK TO MY SAFETY. I AM MOVING FORWARD WITH NEXT STEPS TO FILE SAFETY COMPLAINTS AND PUBLICALLY EXPRESS MY CONCERNS BEFORE SOMEONE GETS HURT. I WANT MY VEHICLE TO BE CONSIDERED FOR AIRBAG RECALL IMMEDIATELY. I WILL BE HAPPY TO PROVIDE ANY DOCUMENTATION NEEDED UPON REQUEST. THANK YOU FOR YOUR ANY INVESTIGATION INTO THIS AND CONSIDERATION FOR RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372593November 2, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I PURCHASED A 2016 QX80 LAST WEEK. AFTER FILLING MY CAR WITH FUEL, WITHIN 10 MINUTES, MY GAS GAUGE WENT FROM FULL, TO DOWN 3/4 OF A TANK OF GAS. AFTER ONLY 50 MILES OF DRIVING, WITH NO AIR CONDITIONING ON, I'M AT 1/2 OF A TANK ACCORDING TO MY FUEL GAUGE. THERE IS ABSOLUTELY NO WAY THAT CAN BE CORRECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366243October 24, 2020
UNKNOWN OR OTHER
I WAS DRIVING DOWN A THREE LANE ST WITH NO OTHERS CARS NEAR ME. NO CARS IN FRONT OR BEHIND OF ME. WHEN MY SUNROOF EXPLODED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363222October 7, 2020
SERVICE BRAKES
I HAD MY INFINITY 2016 QX 80 FOR 6 MONTHS AND THE BREAKS WENT OUT TO THE FLOOR. I WAS ONLY GOING OVER A SPEED HUMP, LUCKILY. I PULLED OVER AND THE CALIPER WAS AGAINST THE INSIDE OF THE RIM. I WAS TOLD THE PIN FELL OUT. VERY DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360000September 19, 2020
ELECTRICAL SYSTEM
I HAVE HAD THIS VEHICLE FOR A LITTLE OVER A YEAR AND SINCE APRIL, I HAVE BEEN STRANDED IN DIFFERENT PLACES. THE REASON IS BECAUSE I WOULD GO TO GET IN MY CAR AND THE BATTERY WAS COMPLETELY DEAD. THE FIRST TIME THIS HAPPENED, THE DEALERSHIP SAID IT WAS A RECALL ISSUE THAT THEY CLAIMED TO FIX. THIS HAPPENED AGAIN 3 MONTHS LATER, AT NIGHT WITH MY BABY AT THE GROCERY STORE. I WENT TO GET INTO MY CAR AND BATTERY WAS DEAD YET AGAIN. TOOK IT THE DEALERSHIP AND THEY TRIED TO TELL ME IT WAS MY FAULT BECAUSE I DON'T DRIVE IT ENOUGH. MIND YOU, I DRIVE MY VEHICLE EVERY SINGLE DAY TO WORK AND TO DAYCARE ETC. AFTER FIGHTING WITH THEM FOR A WEEK, THEY FINALLY FIXED IT, OR SO I THOUGHT. TODAY, I WENT TO MY SONS SOCCER GAME AND GUESS WHAT, BATTERY DEAD YET AGAIN! I HAVE NEVER IN MY LIFE HAD AN ISSUE LIKE THIS. THIS IS AN 80,000 VEHICLE AND COMPLETELY UNACCEPTABLE TO HAVE HAD THIS HAPPEN 3 TIMES IN 6 MONTHS. I BOUGHT THIS CAR FOR SAFETY PURPOSES FOR ME AND MY BABY, AND IT IS LITERALLY THE EXACT OPPOSITE OF WHAT I NEEDED. I HAVE BEEN STRANDED WITH MY BABY 3 TIMES!!! THIS VEHICLE IS AN ABSOLUTE JOKE AND I BEG ANYONE READING THIS TO NEVER PURCHASE IT! I WILL BE SPEAKING TO AN ATTORNEY REGARDING LEMON LAWS. I WANT MY MONEY BACK AND I WILL NEVER PURCHASE AN INFINITI AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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