Infiniti QX60 Complaints (2027)

3 consumer complaints on file.

• #11765345September 18, 2026
  ENGINE

  I was in the car with my children picking them up from school on a main road and my car just shutdown and refused to start without warning and or notice- I was next to a gas station and rolled myself into the lot to wait for a AAA tow truck to bring back to the dealership. It will not turn on and the engine will not start- This is a dangerous situation espcially with kids on the car and if on a highway i would have been stranded in on coming traffic with a [XXX] and [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11756596August 12, 2026
  UNKNOWN OR OTHER

  My 2 year old son became Locked inside my brand new vehicle on [XXX] and [XXX] because the vehicle didn't detect TWO sets of keys inside the vehicle on one occasion and one set on another during the first incident my child became locked inside the vehicle with two sets of keys inside on the center in the cupholder. Police had to respond to physically open the door and assist getting my child out of the vehicle. this created a SERIOUS safety risk because my child was not only trapped inside a vehicle , but during a heat wave. this vehicle was dropped off from a leasing broker and I hadn't even driven it prior to this incident. During the second incident occurring on [XXX] the car self locked with the keys in the front seat attached to a bag. there are no warning lights, warning messages, audible warning or any other indicators that this problem was going to occur. I reported this to the initial incident toCarlos at the service department at massapequa infinity on July 15, 2027. the phone number is (516) 797-5200 and the address is 4450 Sunrise Highway, Massapequa, NY 11758. ) dealership on July 20 and was promised a complimentary vehicle the following week with an appointment with infinity engineer. I reported the second incident on July 23 and was then told it is a "company- wide- issue effecting all models and platforms manufacurered in 2027" and that I would have to wait for the manufacturer to determine how to fix it and to "sit tight". I am reporting this issue because I believe the inability to safely put your child in the back seat and get into the driver seat without locking you out is a SERIOUS SAFETY concern. the fact that this happened on two separate occasions and the dealership has admitted fault this is a system defect. I am requesting NHTSA to investigate the issue before we have a dead child or animal on our hands. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11752651July 24, 2026
  UNKNOWN OR OTHER

  24 July, approx 930 AM vehicle was stopped and left running in park. Vehicle keys (Fob) was left in vehicle and driver exited vehicle for approx 3-5 minutes. Upon return, the vehicle was locked, something that should not occur when the key (Fob) is left in the vehicle. Remote access via the Infiniti app to unlock was unsuccessful. 2nd vehichle key (Fob) was retrieved and the vehicle successfully opened using it. Infiniti was contacted and they were unable to remotely open the vehicle. THIS IS A MAJOR SAFETY CONCERN. WHAT IF THERE HAD BEEN A CHILD IN THE VEHICLE? VEHICLE SHOULD NOT HAVE LOCKED OR BEEN ABLE TO LOCK WITH THE KEY'S INSIDE

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0