Infiniti QX60 Complaints (2024)

20 consumer complaints on file.

#11768297October 1, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2024 Infiniti QX60. The contact stated that while driving 5 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The transmission independently shifted to neutral and the engine seized. The contact stated that the failure occurred while attempting to cross a major intersection. The vehicle was towed to the residence. The dealer was contacted by phone and made aware of the failure. The vehicle was later towed to the dealer and was diagnosed with low-pressure fuel pump and assembly failure. The contact was informed that the low-pressure fuel pump and assembly needed to be replaced. The contact was informed that the parts were ordered and were on back order. The failure mileage was approximately 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759843August 26, 2026
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST, UNKNOWN OR OTHER
The liftgate is not merely a matter of inconvenience. Its repeated failure directly interferes with my ability to enter, exit, and safely use the vehicle. I am concerned that the liftgate could also fail during an emergency or close, latch, or operate unpredictably. Right after we first bought the vehicle, we brought it in due to the hatch not opening, approx. Aug. 2024. They said to shove a screwdriver into the hatch to get it working again. It's also listed in their vehicle booklet that is given to you when you buy the SUV. That doesn't mean there is a recall but it's pretty darn close. They want me to wiggle into the back of the vehicle and jam a screwdriver into who knows where. I would love to see them do this without upper body strength and non-working legs. The vehicle has also experienced additional problems, including malfunctioning alarms, electrical issues, and other recurring defects. I have something called vehicle assist, it doesn't work. Alarms are supposed to go off if you leave your lane and pull you back into your original lane. No, you drift accross three lanes. Some problems have returned after attempted repairs. The vehicle has reportedly been presented for repair approximately three times and has been unavailable or out of service for an extraordinary amount of time, approximately 300 plus days in total. Today my caretaker was to take me to a VA and to the pharmacy to get my meds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756519August 12, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On August 10, 2026, my 2024 INFINITI QX60 unexpectedly locked while the Intelligent Key was still inside the vehicle, trapping my two young children inside on a hot day. The Intelligent Key was inside my purse on the front passenger seat. The purse also contained my phone, house keys, and another vehicle key fob. There were no large metallic objects in the purse. I was closing the passenger-side rear door when I heard the vehicle lock. My hand may have contacted the exterior rear-door handle/lock sensor while closing the door, but I cannot be certain. I did not intentionally lock the vehicle. Because two young children were trapped inside in hot weather, a friend called 911. Firefighters responded and opened the vehicle. After returning home, we attempted to reproduce the incident, but the vehicle correctly prevented us from locking it with the Intelligent Key inside. Therefore, I am concerned about a possible intermittent failure of the Intelligent Key detection/lockout protection system. The vehicle has not yet been inspected by an INFINITI dealer. I have reported the incident to INFINITI Consumer Affairs and plan to have the vehicle inspected by an authorized INFINITI dealer. There were no warning lights or warning messages before the incident that I am aware of. The vehicle is available for inspection. This incident created a serious safety risk because two young children were trapped inside a locked vehicle in hot weather and emergency intervention by the fire department was required.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752870July 26, 2026
SERVICE BRAKES
This vehicle was taken to the local Infiniti dealer for a routine oil change, vehicle inspection during this service discovered that the rear brake pads were worn. The request to replace the rear brake pads was declined. There were no warning indications. The failure mileage was 21787. Infiniti was contacted, but no assistance was offered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747143June 29, 2026
ELECTRICAL SYSTEM, POWER TRAIN, LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2024 Infiniti QX60. The contact stated that the vehicle intermittently jolted while stopping, and the infotainment screen and instrument panel intermittently turned off and restarted independently. Additionally, the blind spot detection system and the Lane Keep Assist were intermittently inoperable, and the power window master door lock button was inoperable. The transmission slipped out of gear once. Additionally, the hatch failed to open, preventing to contact from accessing the wheelchair. The contact stated that as a [XXX] he was overwhelmed and saddened by the persistent failures and the inability to access the wheelchair as needed. The contact stated that the vehicle was purchased from a dealer who had sold the business to another dealer, who refused to honor the warranty on the vehicle. The contact called another dealer, Palm Springs Nissan (68177 Kyle Rd, Cathedral City, CA 92234); and was provided the same information as the first dealer. The manufacturer was notified of the failure and advised the contact to tow the vehicle to a dealer 3 hours away at the owner's expense; however, the contact stated to the manufacturer that towing the vehicle should be covered under the warranty policy. The contact had purchased the extended warranty, and the vehicle was paid off. The manufacturer declined to cover the towing and denied further assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 12,000.INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725766March 20, 2026
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
The contact owns a 2024 Infiniti QX60. The vehicle was taken to the local dealer for a routine oil change, where it was discovered that the rear brake pads were worn. The request to replace the rear brake pads was declined by the contact, and the vehicle was not repaired. There were no warning lights illuminated. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724412March 15, 2026
ELECTRICAL SYSTEM, ENGINE
After going through a touchless car wash with undercarriage spray and clean, the vehicle stalled 5-10 minutes later. This occurred after the wash was completed and driving away. Suddenly the engine began to lose power, stumbled, and then died while driving. If I had to guess this was a sensor or some electrical component that may have been affected by the water spray from underneath. There were no check engine or other warning lights when this occurred. Attempted to restart the engine. After a few seconds longer than normal it started and appeared to run fine. Drove it home afterward. If the water caused the issue there are serious implications for driving in rain, through puddles, or snow as that water can migrate up into the engine compartment during driving (would be especially dangerous at highway speeds). If it makes any difference, the vehicle did idle fine for a few minutes after leaving and stopping outside the touchless car wash. Only after a walkaround, removing trash from the vehicle, and then driving away did the stall occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723735March 11, 2026
ENGINE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
On February 27th, 2026, around 2:00 PM, while driving my 2024 Infinity QX60 on Hwy. 459 in Birmingham, AL, at approximately 70 mph in heavy traffic, the engine suddenly shut down completely and shifted into neutral without any prior warning lights, noises, or symptoms. I had great difficulty figuring out what had happened, and struggled to avoid being hit while crossing over three lanes to coast to the shoulder. I attempted to put the car back into drive without success and was absolutely terrified as I barely missed being hit by an 18-wheeler traveling behind me at a high rate of speed. The car was shuddering, but I managed to drive a short distance to the Birmingham Nissan dealer. After an inspection, they stated it was due to an improperly installed air filter that interfered with the MAF, and I was told I had to pay $1,000 for repairs. The Forward Collision warning sensor went out after the MAF was repaired, but the car was released to us. We had to take it right back to the dealer and leave it again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704999December 15, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
I am submitting this to supplement NHTSA Complaint No. 11704996 regarding a 2024 INFINITI QX60. Current mileage approx. 31,500. No injuries. Crash/Incident (property damage only): Within the first 2 months of ownership, while backing into a parking space at a grocery store parking lot, the Parking Collision Warning did not alert and Automatic Emergency Braking did not activate. I struck a shopping cart I did not see, causing minor damage/dent to the liftgate (no injuries). Additional ADAS safety concern (near-miss / repeated events): During the first year of ownership, on at least two occasions while using Intelligent Cruise Control / driver assist (steering assist) on a highway, when the vehicle ahead braked, my vehicle did not slow down or brake as expected and continued approaching at the prior speed. I had to brake immediately and steer to avoid a collision. No crash or injuries occurred. Similar instances have occurred additional times; however, I was monitoring the system and manually braked in time when it did not slow/stop from a safe following distance. I am concerned about intermittent non-response of these driver-assist braking functions. Ongoing safety-related issues since about the 6th month of the first year: 1) Windshield washer system leak/empty reservoir (reduced visibility). Concern began after prior dealer visit on 06/03–06/04/2025 for panoramic sunroof noise. 2) Rear driver-side window intermittently lowers by itself (electrical). 3) Side mirror intermittently fails to unfold/open (visibility). 4) Water intrusion into cabin from top of front passenger door area during rain/car washes (photos available), raising concern for electrical/safe operation. 5) Panoramic sunroof creaking noise (distraction). Request NHTSA document and evaluate for potential defect trend.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11704996December 15, 2025
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Most issues began around the 6th month of the first year of ownership and have persisted. Current mileage is ~31,500. Safety-related defects: 1.Washer system leak/empty reservoir: washer fluid repeatedly drains/ends up empty, preventing windshield cleaning while driving and reducing visibility. Began after a dealer visit on 06/03–06/04/2025 for panoramic sunroof noise (“concern began after prior dealer visit on 06/03–06/04/2025”). 2.Rear driver-side window intermittently lowers by itself (electrical), creating distraction and a safety/security risk. 3.Side mirror intermittently fails to unfold/open, reducing rear/side visibility. 4.Water intrusion into cabin from top of front passenger door area during rain/car washes, causing staining/odor and raising concern for electrical components/safe operation. 5.Panoramic sunroof creaking noise when closed (driver distraction); prior service attempt (~2 days) did not resolve. 6.ADAS concerns: Automatic Emergency Braking and Parking Collision Warning intermittently fail to activate / provide alerts when expected, creating driver distraction and uncertainty about proper system operation. No crash or injury has occurred. Please document these issues and evaluate for a potential defect trend/recall if similar complaints exist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693933October 16, 2025
SEAT BELTS
Our granddaughter was in the 3rd row seat with a seat belt. We think she put the shoulder part behind her back. After she unbuckled, she tried to exit but the seat belt ILR locked her in. The seat belt wrapped around her waist and locked her in. She could not move - or get out. We tried for 30 mins and finally cut the seat belt. If we had had an accident, we could not have gotten her out. Pictures/video's can be downloaded:Here is a link to the Video’s and Pictures. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11680856August 15, 2025
STEERING, WHEELS, SUSPENSION
To Whom It May Concern, I am submitting this letter to formally report a safety-related defect involving my leased Infiniti vehicle, serviced at Edison Infiniti in New Jersey on August 1, 2025. Despite reporting excessive tire wear and a persistent pull to the right, the dealership concluded that the alignment was within factory specifications and attributed the damage solely to a lack of tire rotation. Based on this assessment, I paid out of pocket for a wheel alignment and replacement tires. However, the condition of the removed front tires tells a different story. The tires show extreme treadwear down to the internal cords, a clear indication of prolonged misalignment or defective suspension geometry. This level of degradation is not consistent with normal wear and tear on a vehicle with fewer than 17,000 miles. It compromised steering control and posed a serious safety risk, making it difficult to maintain lane position and safe handling. I believe this issue may reflect a broader defect in alignment or suspension geometry that could affect other vehicles of the same make and model. I have attempted resolution through the dealership and Infiniti Consumer Affairs without success. I respectfully request that NHTSA investigate this issue as a potential safety defect and advise on next steps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676694July 28, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2024 Infiniti QX60. The contact stated that while driving at 35 MPH, the vehicle experienced electronic malfunctions with unknown warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed, and it was determined that the dipstick was not properly in place. The vehicle was repaired. The contact stated that on another occasion, while driving at an undisclosed speed, the system malfunction message was displayed. The vehicle was towed to the same local dealer, where it was diagnosed, and determined that the battery needed to be replaced. The vehicle was repaired, but another failure occurred. The contact stated that the smoke alarm had alerted her to an issue. While the vehicle was parked in the garage and unattended, the engine overheated. The Fire Department was called to the scene and detected smoke coming from the engine. The internal temperature of the vehicle was 168 degrees. The vehicle was towed to the same local dealer, who determined that the vehicle had overheated, and the vehicle should be picked up. The manufacturer was contacted and opened a case. The failure mileage was approximately 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668260June 20, 2025
UNKNOWN OR OTHER
Dealer replaced my driver side mirror assembly a few months ago to get rid of the wind whistling noise, but we noted the "new" mirror would vibrate even at a fairly low speed. So took it back to dealer during the 15k mile service. The tech said the mirror had too much play so the dealer ended up replacing the whole mirror assembly. But the newly replaced assembly was also vibrating. Dealer said that there is not much they can do and asked us to call Infinity customer service. Customer service said that that vibration is considering within engineering spec and they are not willing to do anything about it. The vibration is very annoying - the shaking mirror is just a distraction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661238May 15, 2025
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: WARNINGS
Distorted view through the windshield. When looking at lights, double image is visible. This is especially pronounced at nights, causing poor visibility and eye strain. This issue seems to be isolated to vehicles with heads up display, because of the lamination.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639738January 30, 2025
VISIBILITY/WIPER
On multiple 2024 Infiniti QX60 vehicles (test drives, my vehicle, loaner vehicle), the driver-side door rearview mirror glass vibrates under all driving conditions. This can blur the image and is unsafe during lane changes. Note that the passenger-side door mirror glass does NOT vibrate. It appears to be an isolator issue on only the driver-side door mirror. The problem was investigated and confirmed at an authorized Infiniti dealership (Coulter Infiniti) but they stated that all 2024 QX60 experience the same issue and it is normal. I stated it is not normal and a defect that needs to be addressed. There is currently no fix available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627863November 28, 2024
VISIBILITY/WIPER
In moderate to heavy rain, the windshield wiper pushes water onto the drivers side window. This water then streaks diagonally down across the window, blurring the view through the drivers side mirror. I experienced this in two cars, once on the test drive on [XXX] in Dublin, and once driving through the [XXX] in rainy conditions. Rain is when you need visibility to be good. I have not experienced this in any other car I have driven. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614011September 11, 2024
UNKNOWN OR OTHER
Front portion of panoramic sunroof exploded while driving on the highway. No known debris hit the sunroof and there were no cars near me, and I was in open air (not under an overpass).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602339July 15, 2024
ENGINE, FUEL/PROPULSION SYSTEM
While at a stop in DRIVE, the car would automatically shift itself into Neutral without warning. When I contacted the dealer, they were aware of this issue in other vehicles. I brough the car in for service and in the description of the work, the mention that they knew where to address the problem, as it is a known issue. The dealership stated, "PREFORMED BATTERY PERFORMANCE TEST PER PREVIOUS TECH LINE CASES WITH SIMILAR ISSUES. BATTERY PASSED TEST WITH CPX900 AND DCA8000. CONTACTED TECHLINE AND WAS INFORMED TO CHECK FUEL PRESSURE AND FUEL PRESSURE BLEED OFF DUE TO SIMILAR CASES EXHIBITING SAME CONDITIONS. FOUND LPFP TO BE ONLY PRODUCING 45PSI AT IDLE AND IMMEDIATE BLEED OFF WHEN VEHICLE SHUT OFF. CAUSING CAR TO SHIFT INTO NEUTRAL AS FAIL SAFE * REPLACE LOW PRESSURE FUEL PUMP PER TECHLINE RECOMMENDATION"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593866June 12, 2024
AIR BAGS, STRUCTURE:BODY
Water is leaking into the vehicle through the airbag located for the rear passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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