Infiniti QX56 Complaints (2006)

80 consumer complaints on file.

#10596247June 4, 2014
SERVICE BRAKES
WHILE ATTEMPTING TO SLOW MY VEHICLE , WITH 8 PASSENGERS, THE BRAKES STARTED TO ACT ERRATICALLY. THERE WAS NO WAY TO SLOW THE VEHICLE IN A CONTROLLED MANNER. EITHER THE BRAKING WAS TOO HARD OR TOO SOFT ALMOST LEADING TO A COLLISION. I TOOK MY VEHICLE TO THE INFINITI DEALER THAT I PURCHASED IT FROM NEW. THEY REPLACED THE BRAKE BOOSTER AT A COST OF OVER $900 DOLLARS. THIS WAS IN OCTOBER OF 2012. 10, 000 MILES LATER IN MAY OF 2014, THE EXACT SAME BRAKING ISSUE AGAIN HAPPENED WITH MY VEHICLE FULLY LOADED WITH PASSENGERS. I TOOK IT TO THE LOCAL NISSAN DEALERSHIP AND THEY ARE SAYING THAT THE SAME PARTS NEED TO BE REPLACED NOW AT A COST OF OVER $1400 . THIS IS A MAJOR SAFETY ISSUE AND IS IN NO WAY RELATED TO NORMAL MAINTENANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585600April 29, 2014
SERVICE BRAKES
WHILE SLOWLY DOWN FOR A RED LIGHT MY VEHICLE BEGAN TO LOSE BRAKING AND THERE WAS POPPING AND GRINDING NOISES COMING FROM THE BRAKES. LUCKILY THERE WAS NOT A CAR IN FRONT OF ME AND AS I WAS ABLE TO DRIVE ALONG THE CURB TO FINALLY SLOW THE VEHICLE AND LUCKILY STOPPED BEFORE BEING IN THE MIDDLE OF THE INTERSECTION . BACK IN 2010 INFINITI CHANGED OUT THE BRAKE BOOSTER AND DELTA SENSOR WHEN THIS SAME OCCURRENCE HAPPENED WITH THE BRAKING SYSTEM. NOW 4 YEARS LATER IT HAPPENED AGAIN WHICH MEANS THEY ARE STILL INSTALLING A FAULTY PART. IT IS AT THE DEALERSHIP NOW AND BECAUSE IT IS OUT OF WARRANTY THEY WILL NOT COVER THE $2100 JOB ALTHOUGH THEY ADMIT THIS IS A NORMAL OCCURRENCE IN THIS VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578445April 9, 2014
SERVICE BRAKES
WAS DRIVING WHEN I APPLIED BRAKES . THE BRAKE LIGHT CAME ON AND BRAKE PEDAL FELT SOFT NOT FIRM, VEHICLE DIDN'T COME TO A STOP. HAD TO DRIVE ON THE SIDE OF THE ROAD TOWARDS A HILL . I APPLIED BRAKES AGAIN BUT THE CARE WOULD BARELY BRAKE . I TURN THE KEY OFF AND TURN THE CAR BACK ON. BRAKES WORKED AGAIN. THIS HAS HAPPEN MULTIPLE TIMES AND DEALER TOLD ME . THAT THEY ARE AWARE OF THE PROBLEM BUT SINCE IT'S NOT A RECALL I WOULD HAVE TO PAY FOR REPAIRS. THEY QUOTED ME 1800 FOR THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563283February 6, 2014
SERVICE BRAKES
I WAS DRIVING AND APPROACHING A STOP LIGHT. WHEN I DEPRESSED THE BRAKE PEDAL I HEARD A GRINDING NOISE BUT THE CAR WOULD NOT STOP ALL THE WAY. I PUMPED THE BRAKES AND ATTEMPTED TO STOP BUT IT WOULD NOT. LUCKILY THE LIGHT THEN CHANGED AND I DID NOT HAVE TO STOP. I THEN APPROACHED ANOTHER LIGHT AND THE SAME THING HAPPENED. AT THE LAST MINUTE, THE CAR STOPPED. I TOOK IT TO THE DEALER. THEY ARE CHARGING ME $969 TO REPLACE THE BRAKE BOOSTER/DELTA SENSOR. THIS IS A KNOWN PROBLEM AND I THINK THAT A RECALL SHOULD BE DONE. THIS IS VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559342January 10, 2014
SERVICE BRAKES, EXTERIOR LIGHTING
I'M FIRST OWNER OF 2006 INFINITE QX56 AND 47,000 MILES ON JAN/2014. LOTS OF QX56/ARMADA MODEL'S 3RD BACK BRAKE LIGHT (HIGH MOUNT STOP LIGHT) WAS PROBLEMS OR NOT WORKING BECAUSE MANUFACTURER DESIGNED BRAKE LIGHT WITH WINDOW WASHER NOZZLE IN ONE PART. CAN U UNDERSTAND ELECTRIC PART & WATER USING PART TOGETHER. ALSO, IT IS VERY HARD TO REPLACE BY OWNER AND DEALER REPLACEMENT COST IS VERY EXPENSIVE TOO BEC OF WHOLE LED PANEL INSTEAD OF REGULAR BULB. DEALER SERVICE GUY SAID LOT OF THE SAME PROBLEMS TOO (PART NO. 26590-7S000, QX56: 2004~2010, ARMADA: 2004~2012 MODELS). PLEASE REVIEW THESE PROBLEMS FOR RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557647December 29, 2013
SERVICE BRAKES
I WAS DRIVING ON 12/15/13 AND EMERGENCY BRAKE ICON CAME ON I TRIED TO PRESS BRAKES AND GRINDING NOISE CAME FROM FRONT WHEN I PRESSED BRAKE WHEN I RELEASED BRAKE AND PUMPED AGAIN AND HAD TO DO NUMEROUS TIMES AND CAR WOULD NOT STOP. I HAD TO GO OFF THE ROAD ONTO GRASS AND CAR FINALLY SLOWED DOWN. I TURNED OFF CAR AND EMERGENCY ICON WAS OFF AND BRAKES WORKED LIKE NOTHING HAPPENED. TODAY AT 12/29/13 SAME THING HAPPEN LUCKILY NOW I WAS ONLY GOING 15 BECAUSE IN A RESIDENTIAL NEIGHBORHOOD. I WAS WITH MY 2 CHILDREN THIS IS VERY SCARY BECAUSE CAR DOESN'T WANT TO STOP WHEN THIS HAPPENS. I'M SCARED TO DRIVE THE CAR IN HIGHWAY NOW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555844December 12, 2013
SERVICE BRAKES
THE FIRST INSTANCE OCCURRED IN AUGUST OF 2012. WE WERE TRAVELING ON THE HWY AND WERE REDUCING SPEEDS FROM 65 TO EXIT THE RAMP. UPON APPLYING THE BRAKES THE EMERGENCY BRAKE LIGHT CAME ON AND STARTED FLASHING. WHEN THE BRAKES WERE APPLIED A METAL ON METAL SENSATION OCCURRED, AS IF THERE WERE NO BRAKE PADS LEFT ON THE VEHICLE AND METAL WAS GRINDING. WHEN THE BRAKE WAS RELEASE IT STOPPED, BUT THE VEHICLE COULD NOT BE STOPPED BY USING THE BRAKES. WE HAD TO COAST INTO A PARKING LOT AND COME TO A COMPLETE STOP. THE VEHICLE WAS THEN PUT INTO PARK, SHUT OFF. THE EMERGENCY BRAKE WAS APPLIED AND RELEASED (IT WAS NEVER ENGAGED BEFORE). ONCE THE CAR WAS RESTARTED THE LIGHTS WERE OFF AND THE BRAKES WERE IN STANDARD, NORMAL WORKING CONDITION. THE SECOND INCIDENT HAPPENED IN MARCH OF 2013. THE INCIDENTS ARE NOW FOR FREQUENT AND HAPPEN MONTHLY. SEVERAL TIMES WE HAVE BEEN IN TRAFFIC ON THE HIGHWAY AND HAVE HAD TO BRAKE QUICKLY DUE TO ROAD WORK, TRAFFIC, ETC AND HAVE SLIMLY MISSED HAVING AN ACCIDENT. BECAUSE WE CANNOT REPLICATE THE INCIDENT ON DEMAND THE INFINITI DEALERSHIPS CLAIMS THEY CANNOT DIAGNOSE OR EVEN FIX THE PROBLEM. THE BRAKING SYSTEM IS UNRELIABLE AND HAZARDOUS. I HAVE DONE THE PROPER MAINTENANCE ON MY VEHICLE BY HAVING BRAKE PADS REPLACED WHEN NECESSARY BECAUSE I AM A RESPONSIBLE OWNER. AT ANY GIVEN TIME I HAVE 3 CHILDREN IN MY VEHICLE AND AM GROWING MORE AND MORE CONCERNED TO DRIVE MY CAR IF THE BRAKES ARE NOT RELIABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550367October 31, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, HE NOTICED AN ABNORMAL GRINDING SOUND. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 171,874.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547676October 11, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT THE BRAKING SYSTEM WOULD EXHIBIT ABNORMALLY LOUD NOISES. AFTER INSTALLING NEW BRAKE PADS, THE NOISES CONTINUED AND THE BRAKE WARNING LIGHT WOULD ILLUMINATE CONSTANTLY. THERE WAS ALSO A GRINDING SOUND COMING FROM THE BRAKES. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC, WHO INSTALLED NEW BRAKE PADS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545678September 27, 2013
SERVICE BRAKES
WE CONTINUE TO EXPERIENCE INTERMITTENT BRAKE FAILURE 2006 INFINITI QX 56.WE HAVE CONTACTED OUR LOCAL DEALERSHIP WHICH IS INFINITI OF MISSION VIEJO IN SOUTHERN CALIFORNIA. VISE DOES NOT SIMPLY REPROGRAMMING THE BREAK COMPUTER WILL NOT BE A PERMANENT FIX AND THAT WE MUST I REPLACE THE BRAKE BOOSTER WHICH CONTAINS THE DELTA SENSOR. THIS WILL RESULT IN AN APPROXIMATE COST OF $1000 FOR US. OUR INSISTENCE DECLARING THAT THIS IS CLEARLY A MANUFACTURER DEFECT SHOULD BE REPAIRED AND REPLACED FREE OF CHARGE TO THE IN CONSUMER BY THE MANUFACTURER. THE SERVICE REP BECAME ANNOYED AND SIMPLY TOLD US THAT YOU CAN TRANSFER US TO THE PARTS DEPARTMENT TO GET THE PRICE ON THE NEW BRAKES. AGAIN THIS REPAIR IS GOING TO COST US NEARLY $1,000. WE WILL BE JOINING A CLASS ACTION LAWSUIT THAT HASN'T FILED HERE IN CALIFORNIA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542809September 10, 2013
SERVICE BRAKES
SINCE I PURCHASED MY QX56 2006, IT HAS HAPPEN SEVERAL TIMES, I THINK APPROXIMATELY 10TIMES, I GOT SCARED AT THE BEGINNING AND FREAKED OUT, ALL MY FAMILY WAS WITH ME AND WE DIDN'T KNOW WHAT TO DO, ALL I DID WAS TURN THE CAR OFF AND WAIT FOR A MINUTE THEN I DID TURN THE CAR ON AND THE PROBLEM WAS GONE, I'M NOT THE ONLY PERSON THAT HAS THIS HAPPEN AND HOPE THAT YOU GUYS DO SOMETHING ABOUT IT THE ONLY BIG PROBLEM I THINK IS THAT I'M AFRAID THAT IF THIS HAPPEN AGAIN AND I WILL NOT BE ABLE TO STOP MY CAR AND WILL CAUSE DEATH BY HITTING SOMEBODY, I HAD A SMALL INCIDENT BUT THERE WAS NO BIG DAMAGE AND THE CAR IN FRONT OF ME HEARD THE NOISE BUT WE DIDN'T FILL A REPORT IF YOU HAVE ANY QUESTIONS, YOU HAVE MY VIN # AND YOU CAN FIND ME I HOPE THAT NISSAN DOES SOMETHING ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519959June 15, 2013
SERVICE BRAKES
AS I WAS EXITING THE STORE PARKING LOT, I HEARD A PING SOUND WHILE I PRESSED ON THE BRAKES. MY CAR EVENTUALLY CAME TO A STOP AFTER SEVERAL PUMPS OF THE BRAKES. I TURNED THE ENGINE OFF AND AFTER A FEW MINUTES, I STARTED THE CAR AND PROCEEDED TO DRIVE LESS THAN A MILE AND LOST THE ABILITY TO BRAKE AGAIN AS I APPROACHED A RED LIGHT. THE CAR SOUNDED LIKE A LARGE SPRING WAS GOING TO BREAK AND I HEARD A RAPID POPPING SOUND WHILE TRYING TO PRESS ON THE BRAKES. THE FRONT END SOUNDED LIKE IT WAS GRINDING AND THE RED BRAKE LIGHT CAME ON. THE LIGHT TURNED GREEN AND THE CAR IN FRONT OF ME STARTED MOVING RIGHT BEFORE I GOT TO IT. I MADE A SHARP RIGHT TURN WITHOUT BRAKES AND COASTED MY CAR TO A STOP AT A GAS STATION. I TURNED OFF THE ENGINE AND CALLED A TOW TRUCK. I HAD IT TOWED TO THE BRAKE STORE SINCE THEY JUST REPLACE THE BRAKES A MONTH BEFORE. THEY DID A FULL INSPECTION, SEVERAL TEST DRIVES AND WERE UNABLE TO DUPLICATE THE PROBLEM. THEY SAID THE BRAKES WERE IN PERFECT ORDER. IT WAS A CLEAR SUNNY DAY AND THE ROAD WAS REGULAR PAVEMENT FREE OF DEBRIS. I THOUGHT I WAS NUTS AND THEN I THOUGHT THE BRAKE STORE WAS LYING TO ME. I HAD JUST DROPPED MY KIDS OFF. IF THAT LIGHT HAD NOT TURNED GREEN WHEN IT DID, I WOULD HAVE REAR ENDED THAT CAR GOING 30 MPH. IT WOULDN'T BE UNTIL JUNE 2013 WHEN I REALIZED THAT THIS IS A COMMON ISSUE WITH THE QX AND ARMADAS AND IS NOT A PROBLEM WITH THE BRAKES RATHER WITH THE BRAKE BOOSTER AND DELTA S SENSOR. I AM FILING ANOTHER COMPLAINT THAT WILL BE DATED JUNE 6 2013. IF THIS PROBLEM IS NOT ADDRESSED BY NISSAN MOTOR CORP, SOMEONE IS GOING TO BE SERIOUSLY HURT OR COULD DIE. THIS WAS AN EXTREMELY FRIGHTENING AND HELPLESS FEELING. I KEEP MY CAR IN GREAT WORKING ORDER AND MAINTAIN IT AS IT SHOULD BE. THIS IS NOT A ROUTINE MAINTENANCE THING; THIS IS A SERIOUS SAFETY ISSUE THAT NISSAN NEEDS TO ADDRESS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519963June 15, 2013
SERVICE BRAKES
I WAS ON MY WAY TO PICK UP MY KIDS ON A CLEAR SUNNY EVENING AND WAS DRIVING ON REGULAR DEBRIS FREE PAVEMENT. AS I APPROACHED A SOLID YELLOW LIGHT, I PRESSED THE BRAKES AND HEARD/FELT A PINGING SOUND AND THE BRAKES WOULD NOT STOP THE CAR. THE FRONT END OF THE CAR WAS GRINDING AND IT SOUNDED LIKE A LARGE SPRING WAS GOING TO BREAK. I PUMPED THE BRAKES WHILE SCREAMING AND COULD NOT GET THE CAR TO STOP. THE LIGHT TURNED RED AND I HAD TO BURN THROUGH IT, FORTUNATELY WITHOUT COLLISION. I CONTINUED WITH NO BREAKS FOR THE NEXT 5 MILES AND DID NOT USE MY ACCELERATOR. I BURNED THROUGH ANOTHER SOLID YELLOW LIGHT. EVENTUALLY THE CAR WAS GOING SLOW ENOUGH THAT I USED MY EMERGENCY BRAKE TO COME TO A COMPLETE STOP. I TURNED THE ENGINE OFF AND CALLED MY HUSBAND. HE CAME FOR ME AND DROVE THE CAR HOME WITHOUT EXPERIENCING WHAT I JUST DID. THIS SAME THING HAPPENED ON 09/28/2012, WHICH I FILED A COMPLAINT FOR. AFTER DOING INTERNET RESEARCH THAT NIGHT, I FOUND THIS IS A COMMON PROBLEM WITH THE QX AND ARMADAS AND WHEN THE ENGINE IS TURNED OFF, IT CAN RESET THE COMPUTER AND TEMPORARILY FIX THE PROBLEM. THE NEXT DAY, THE INFINITI DEALERSHIP FOUND AND REPAIRED ERROR CODES C1179 DELTA SENSOR AND C1189 BREAK BOOSTER AND RESET THE COMPUTER. IT WAS COVERED UNDER MY EXTENDED WARRANTY WITH A DEDUCTIBLE AND THEY ASSURED ME THIS WILL FIX THE ISSUE. THIS IS THE SECOND TIME I HAVE EXPERIENCED THIS VERY HELPLESS AND FRIGHTENING EVENT. THIS IS A SERIOUS PROBLEM THAT NISSAN MOTOR CORP NEEDS TO ADDRESS. IT IS A SAFETY ISSUE AND NOT A ROUTINE MAINTENANCE ISSUE. THERE NEEDS TO BE A RECALL BEFORE SOMEONE DIES. I FOUND HUNDREDS OF COMPLAINTS ALL OVER THE INTERNET AND A CLASS ACTION LAWSUIT FILED IN 2011 FOR THIS VERY SAME ISSUE. I AM VERY FORTUNATE THAT NO ONE WAS INJURED OR KILLED IN MY EXPERIENCES, BUT THE EXPERIENCE HAS LEFT ME NERVOUS EVERY TIME I PRESS MY BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519900June 14, 2013
SERVICE BRAKES
SINCE I PURCHASED MY QX56 2006, IT HAS HAPPEN SEVERAL TIMES, I THINK APPROXIMATELY 40 TIMES, I GOT SCARED AT THE BEGINNING AND FREAKED OUT, ALL MY FAMILY WAS WITH ME AND WE DIDN'T KNOW WHAT TO DO, ALL I DID WAS TURN THE CAR OFF AND WAIT FOR A MINUTE THEN I DID TURN THE CAR ON AND THE PROBLEM WAS GONE, I'M NOT THE ONLY PERSON THAT HAS THIS HAPPEN AND HOPE THAT YOU GUYS DO SOMETHING ABOUT IT THE ONLY BIG PROBLEM I THINK IS THAT I'M AFRAID THAT IF THIS HAPPEN AGAIN AND I WILL NOT BE ABLE TO STOP MY CAR AND WILL CAUSE DEATH BY HITTING SOMEBODY, I HAD A SMALL INCIDENT BUT THERE WAS NO BIG DAMAGE AND THE CAR IN FRONT OF ME HEARD THE NOISE BUT WE DIDN'T FILL A REPORT IF YOU HAVE ANY QUESTIONS, YOU HAVE MY VIN # AND YOU CAN FIND ME I HOPE THAT NISSAN DOES SOMETHING ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515808June 8, 2013
SERVICE BRAKES
I WAS DRIVING WITH MY FAMILY IN THE CAR AND EXITING OFF THE HIGHWAY. WHEN TRIED TO STOP FOR APPROACHING TRAFFIC MY BRAKE WARNING LIKE CAME ON THE BRAKE PEDAL BECAME UNRESPONSIVE. AS I PRESSED THE BRAKES I COULD HEAR A BROKEN SPRING KIND OF SOUND AND IT FELT LIKE THE ABS SYSTEM WAS TRYING TO KICK ON. THE CAR DID SLOW BUT THE BRAKES WERE AT ABOUT 20%. TO AVOID HITTING THE APPROACHING CARS I HAD TO SWERVE OFF THE ROAD. WE WERE ABLE TO GET THE CAR TO A STOP BUT CLEARLY WOULD HIT THE CARS IN FRONT OF ME IF I WERE NOT ABLE TO GET OFF THE ROAD. WHILE WE DID NOT HAVE A CRASH I DID NOTICE TWO LARGE SCRAPES ON THE RIGHT SIDE OF THE CAR FROM RUBBING AGAINST THE RAIL WHICH I DID NOT NOTICE TILL LATE THE DAY AFTER. AFTER TURNING OFF THE CAR THE BRAKES WORKED LIKE NOTHING EVER HAPPENED. WE TOOK THE TO A LOCAL DEALERSHIP THE NEXT MORNING AND WE TOLD THAT "YEA THAT HAS BEEN HAPPENING" WITH THAT MODEL. WHEN I SEARCHED THE INTERNET FOR THE ERROR CODE I WAS GIVEN (C1179) I FOUND ALMOST 200 HUNDRED PEOPLE WITH A SIMILAR STORY TO MINE. MY VEHICLE HAS BEEN DEALER SERVICED WITH EVERY RECOMMENCED SERVICE. WHILE I UNDERSTAND THAT CARS ARE MACHINES AND THEY DO FAIL, BRAKES FAILING LIKE THIS DUE TO A BAD SENSOR IS A DEATH WAITING TO HAPPEN. AS A LOYAL NISSAN/INIFINITI CUSTOMER I AM VERY DISAPPOINTED THAT THIS WELL DOCUMENT ISSUE HAS NOT BEEN PROACTIVELY ADDRESSED. FOR THOSE READING THIS AT THE NHTSA PLEASE UNDERSTAND THAT SOMEONE WILL DIE DUE TO ISSUE. REVIEW THE 16 CLAIMS ON YOUR SITE TODAY, IT IS JUST A MATTER OF TIME. LAWYERS WONT TOUCH THIS UNLESS YOU HAVE A SEVERE PERSONAL INJURY AND NISSAN WONT ACT TILL LAWYERS TAKE SUIT...YOU DO THE UNFORTUNATE MATH. NISSAN/INIFINITI - I JUST EXPECT MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514789June 3, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT THERE WAS WATER AND MOISTURE ACCUMULATION IN BOTH HEADLAMPS AS RESULT OF A SHORTAGE IN THE CONTROL DEVICE WIRING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE VEHICLE HAD BEEN REPAIRED ON TWO SEPARATE OCCASIONS FOR THE SAME DEFECT. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514341May 30, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 INFINITY QX56. THE CONTACT STATED THAT THE BRAKE LIGHTS ILLUMINATED WHILE DRIVING AT APPROXIMATELY 30 MPH. IN ADDITION, THE BRAKES WOULD EXHIBIT AN ABNORMAL GRINDING. THE VEHICLE WAS POWERED OFF AND WHEN RESTARTED, RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504139March 22, 2013
ELECTRICAL SYSTEM, SERVICE BRAKES
MULTIPLE/NUMEROUS INCIDENTS: WHILE AT BOTH HIGH SPEEDS (HIGHWAY) AND LOCAL DRIVING THE DASHBOARD FLICKER AND THE ABS LIGHT COMES ON FOLLOWED BY LOSS OF BRAKING, GROANING/GRINDING NOISE AND INABILITY TO CONTROL THE VEHICLE SPEED. THIS HAS OCCURRED NUMEROUS (>20) TIMES AND THE ONLY RESOLUTION IS TO PULL OVER, STOP THE VEHICLE AND THEN RESTART THE IGNITION TO RESET THE BRAKING SYSTEM. IN ADDITION, WE HAVE LOST BRAKES TWICE THAT RESULTED IN THE VEHICLE TRAVELLING THROUGH A RED LIGHT AT A 4 WAY INTERSECTION. THERE IS AN INFINITI TECHNICAL SERVICE BULLETIN RELATED TO THE ISSUE (ITB-06-011 AND ITB-10-074) HOWEVER THE DEALER HAS BEEN UNABLE TO RESOLVE THE ISSUE FOLLOWING THESE PROCEDURES. A COMPLAINT WAS FILED WITH INFINITI CONSUMER AFFAIRS (CASE[XXX]) HOWEVER AFTER REVIEWING THEY HAVE REFUSED TO PROVIDE ANY FURTHER ASSISTANCE IN THE MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477963September 29, 2012
SERVICE BRAKES
WAS TRAVELING AT APPROX 40MPH IN DRY CONDITIONS ON A GOOD ROAD SURFACE AND APPROACHING TRAFFIC LIGHTS AT AN INTERSECTION. APPLIED THE FOOT BRAKE LIGHTLY AND IMMEDIATELY NOTICED THE BRAKE PEDAL TRAVEL WAS SIGNIFICANTLY INCREASED. GROANING & GRINDING NOISES EMANATED FROM FRONT END AND COULD BE FELT THROUGH THE BRAKE PEDAL. IT WAS AS IF THE ABS HAD ENGAGED EVEN THOUGH THE CAR WAS BRAKING GENTLY ON A GOOD, DRY ROAD SURFACE. GLANCING AT THE DASHBOARD I NOTICED THE BRAKE LIGHT WAS ILLUMINATED. RUNNING OUT OF STOPPING DISTANCE, I TRIED PUMPING THE BRAKES AND NOTICED A "RAPID POPPING" NOISE AS THE BRAKE PEDAL WAS TRAVELING BACK UP. BRAKE EFFICIENCY WAS SIGNIFICANTLY REDUCED BUT THE VEHICLE DID COME TO A STOP ALBEIT IN AN UNCONTROLLED AND DANGEROUS MANNER. AFTER TRAFFIC LIGHTS CHANGED, I PULLED OVER THE INTERSECTION TO STOP ON THE SIDE OF ROAD AND THE SAME PROBLEM RE-OCCURRED. THE PROBLEM VANISHED AFTER SWITCHING OFF THE ENGINE AND DESPITE TRYING FOR SEVERAL HOURS THE FOLLOWING DAY ON AN EMPTY ROAD; I COULD NOT REPRODUCE THE PROBLEM. INFINITI DEALER INVESTIGATED BUT FOUND NO DTC CODE AND STATED A KNOWN SOFTWARE PROBLEM WAS NOT THE CAUSE (VERSION WAS ALREADY UP-TO-DATE). DEALER WAS UNABLE TO REPRODUCE THE PROBLEM. FOLLOWING THAT FIRST INCIDENT, THE PROBLEM RANDOMLY RE-OCCURRED APPROXIMATELY 1 TIME EVERY 3 MONTHS - EACH TIME A STOP / RESTART OF THE ENGINE WOULD RESOLVE THE PROBLEM. TESTING BRAKE FUNCTION DURING SUBSEQUENT OCCURRENCES OF THE PROBLEM REVEALED THAT EMERGENCY BRAKE FUNCTION WAS SERIOUSLY DEGRADED AND OVERALL STOPPING DISTANCE INCREASED BY MORE THAN DOUBLE. IN THE LAST SEVERAL MONTHS THE FREQUENCY OF THE PROBLEM HAS INCREASED TO THE POINT IT NOW OCCURS SEVERAL TIMES A WEEK. THE PROBLEM APPEARS MORE FREQUENTLY DURING THE HOT / SUMMER MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466565July 19, 2012
SERVICE BRAKES
PULLING OUT OF NEIGHBORHOOD ON BUSY HIGHWAY 34 MPH. BRAKE FAILURE, LOUD GRINDING AND BRAKE LIGHT CAME ON. ABLE TO AVOID ONCOMING TRAFFIC BY PULLING ONTO SIDE OF ROAD. TURN CAR OFF AND BACK ON AND HAS BREAKS BACK BUT VERY SCARED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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