Infiniti JX35 Complaints

281 consumer complaints on file.

#11051201November 29, 2017
SUSPENSION
SUV LEFT FRONT END MAKES THUNKING NOISES WHEN DRIVING OVER BUMPS AT SPEEDS BELOW 45 MPH. TIRES DO NOT SHOW UNEVEN WEAR. SHOCKS AND STRUTS HAVE BEEN CHECKED. STEERING WHEEL DOES NOT SHAKE EITHER. FEELS LIKE LOOSE TIRE BUT HAVE HAD THAT CHECKED MANY TIMES AND NOT THE CAUSE.FRONT RIGHT SIDE IS QUIET. CAR CAN BE MOVING STRAIGHT AHEAD OR TURNS, THE NOISE HAPPENS REGARDLESS. FRONT END SPECIALIST HAS SUGGESTED MANY COSTLY REPAIRS AS A "LET'S TRY THIS". SUV HAS 60,000 MILES AND STARTED DOING THIS IN THE LAST 6,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039571October 25, 2017
VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE ACCELERATING FROM A STOP, THE VEHICLE JERKED VIOLENTLY AND FAILED TO ACCELERATE. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO INFINITI OF CORAL GABLES (2701 S LE JEUNE RD, CORAL GABLES, FL 33134, PHONE NUMBER: (786) 619-3009) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 77,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019245August 23, 2017
ENGINE
THE RADIATOR FAN MOTOR STARTED MAKING LOUD NOISES AND SOON AFTERWARDS BROKE. THE ENGINE STARTED OVERHEATING AND I BARELY DROVE THE CAR TO THE INFINITY DEALERSHIP IN CORAL GABLES. MY INFINITY HAS 34,000 MILES, BUT IT'S BEEN MORE THAN 4 YEARS SINCE I BOUGHT IT AND THE SERVICE DEPARTMENT AT THE DEALERSHIP IN TOLD ME THAT THE FAN ASSEMBLY RADIATOR MOTOR IS NOT COVERED BY THE ENGINE WARRANTY. THE SERVICE ADVISER TOLD ME THAT THEY SEE SUCH DEFECTS QUITE OFTEN ON SIMILAR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018643August 21, 2017
POWER TRAIN
WHEN MY JX35 IN SECOND AND THIRD GEAR, I FELT SOME DELAY AND STUTTER. I HAVE ABOUT 48,000 MILES AND IT'S BEEN TAKEN CARE BY INFINITII DEALER WHERE I BOUGHT MY VEHICLE FROM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011394July 28, 2017
UNKNOWN OR OTHER
THE INFINITI VISORS BREAK NEXT TO WEAR THEY CONNECT TO THE CAR ROOF. THIS RESULTS IN VISORS THAT WON'T STAY UP AND IMPAIR THE DRIVER'S VISION. A WEB SEARCH DEMONSTRATED THAT THIS IS A KNOWN ISSUE FOR THE JX AND THE NISSAN EQUIVALENT. IT APPEARS THE PLASTICS THAT HOLDS THE VISOR IS BROKEN. BOTH VISORS HAVE THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004323July 11, 2017
ELECTRICAL SYSTEM
WHILE DRIVING DOWN THE STREET I LIVE ON, ALL DASH INSTRUMENT PANEL SHUT DOWN. I HAVE NO GAS, SPEEDOMETER, MILEAGE, DIRECTIONAL FEEDBACK OR ANY INFORMATION THAT IS ON THE DASHBOARD AVAILABLE. I AM NOW UNABLE TO DRIVE MY VEHICLE AS IT IS UNSAFE TO DRIVE WITHOUT KNOWING HOW FAST YOU ARE GOING OR HOW MUCH GAS IS IN YOUR CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969830March 31, 2017
POWER TRAIN
1. CAR AT ABOUT 30 MPH; ON CITY STREETS, ATTEMPTING TO ACCELERATE CAUSED ENGINE REVS TO GO UP WITH NO CHANGE IN SPEED. AFTER A FEW MINUTES CAME TO STOP AT A STOP SIGN. THERE WAS A SHORT INCLINE AFTER THE STOP SIGN. THE CAR WOULD NOT MOVE FORWARD ON DRIVE. TURNED OFF CAR, WAITED A FEW MINUTES, TURNED BACK ON AND WERE ABLE TO MOVE FORWARD NORMALLY WITH SOME INTERMITTENT HICCUPS. CAR HAS HAD TRANSMISSION REBUILT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969831March 31, 2017
POWER TRAIN
ON HIGHWAY AT ABOUT 70MPH, CAR STARTED DE-ACCELERATING, PRESSING ON ACCELERATOR ONLY INCREASED ENGINE RPM. EVENTUALLY GOT TO A SIDE AND TURNED OFF THE CAR. ON POWERING BACK ON, THERE WAS NO FORWARD OR REVERSE MOTION IN D OR R. HAD CAR TOWED TO DEALERSHIP. DIAGNOSIS IS NEEDS NEW TRANSMISSION, CAR IS STILL UNDER WARRANTY. THIS WILLL BE THE 2ND TRANSMISSION IN 4 YEARS. THERE HAVE BEEN MULTIPLE EPISODES OF CAR LOOSING ABILITY TO ACCELERATE FROM STATIONARY, GOING UP A SHORT INCLINE OR DRIVING AT CITY SPEEDS. CAR IS PROVING VERY UNRELIABLE AND UNSAFE. WHAT IS NISSAN/INFINITI DOING ABOUT THIS? I SEE OTHER SIMILAR COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958879March 6, 2017
POWER TRAIN
THIS IS THE 2ND TIME THAT MY TRANSMISSION HAS NEEDED TO BE REPLACED. THE FIRST TIME WAS IN 2015 AND NOW THE COMPUTER IS SUGGESTING THAT MY VEHICLE NEEDS THE TRANSMISSION REPLACED AGAIN. THE FIRST TIME MY CAR WOULD NOT TRANSITION WHEN IT WAS PLACED INTO GEAR. THIS TIME MY CARS RPM'S GO ALL THE WAY UP EVEN IF I BARELY PLACE MY FOOT ON THE ACCELARATOR AND IT FEELS AS IF IT STALLS. THERE IS A SAFETY RECALL BUT I FEEL THAT THIS VEHICLE IS DEFECTIVE AND IT SHOULD BE REPLACED. MY COWORKER HAS THE SAME YEAR MAKE AND MODEL AND HIS TRANSMISSION WENT OUT TOO ON THE HIGHWAY. THIS IS VERY DANGEROUS AND IT SEEMS THAT FIXING IT DOES NOT RESOLVE THE MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958216March 2, 2017
ELECTRICAL SYSTEM
REAR POWER DOOR ACTUATOR FAILURE ON VEHICLE THAT IS LESS THAN 4 YEARS OLD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957749March 1, 2017
ELECTRICAL SYSTEM
MY CAR WAS UNDER MY CARPORT. GOT IN MY CAR PRESSED THE START BUTTON AND MY DASH PANEL BLINKED ON AND OFF. I SAW THE PROBLEM TURN THE CAR OFF AND THE NEXT TIME THE PANEL WAS FINE. RAN MY ERRANDS GOT BACK IN THE CAR AND THE DASH PANEL WENT COMPLETELY OUT. I HAVE NO SPEEDOMETER, NO GAS GUAGE, NO MAINTENANCE NOTICES, NO TIRE PRESSURE WARNINGS, NOTHING. ALSO NONE OF THE CONTROLS ON MY STEERING WHEEL WORK. MY JX35 IS A 2013. JUST HAPPENED ALL OF A SUDDEN. NOW THE MILEAGE COMES UP WHEN THE DOOR OPENS AND SOME TIMES THE TWO CIRCLES IN THE DASH LIGHT UP, BUT THE LIGHTS SHUT OFF WHEN THE DOOR IS CLOSED. THE COMPONENTS DO NOT WORK, JUST LIGHT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956988February 25, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS ON THE INFINITI JX 35 ARE NOT PROPERLY FOCUSSED AND MAKE NIGHT-TIME DRIVING HAZARDOUS AND DANGEROUS, ESPECIALLY IN RAIN AND SNOW CONDITIONS. REPEATED COMPLAINTS TO MY DEALER HAVE NOT RESULTED IN ANY ACTION WITH THE DEALER PLEADING INABILITY TO MAKE ANY ADJUSTMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927117November 21, 2016
AIR BAGS
PASSENGER AIR BAG SENSOR - INDICATING OFF WITH ADULT IN SEAT. I SEARCHED ANY RECALL ON THE VIN OON "HTTPS://VINRCL.SAFERCAR.GOV/VIN/"TO SEE IF THERE ARE ANY RECALL, BUT 0 RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925320November 10, 2016
UNKNOWN OR OTHER
SUNROOF SHATTERED WHILE DRIVING ON THE INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920611November 1, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,644. PARTS DISTRIBUTION DISCONNECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920117October 30, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM
I HAVE THREE ISSUES THAT I HAVE HAD WITHIN 3 DAYS OF BUYING THIS CERTIFIED PRE-OWNED JX35. (1) THE VEHICLE INFORMATION DISPLAY (I.E., DASHBOARD PANEL) STOPPED WORKING WHILE DRIVING ON A MAJOR CITY ROUTE LEAVING ME WITHOUT TURN SIGNAL CAPABILITIES, SPEEDOMETER, FUEL GAUGE AND ANY VEHICLE INFORMATION SUCH AS TIRE PRESSURE, MAINTENANCE, ETC. THE DISPLAY CAME BACK ON LATER AND SO DID THE MALFUNCTION INDICATOR LIGHT. THE LOCAL INFINITI DEALERSHIP REPAIRED THE PROBLEM UNDER WARRANTY BY REPLACING A "COMBINATION METER." (2) I RECEIVED A CALL FROM A PARTS REPRESENTATIVE AT THE LOCAL INFINITI DEALERSHIP WHO STATED THAT A PART ASSOCIATED WITH THE OCCUPANT CLASSIFICATION SYSTEM (OCS) RECALL WOULD BE IN SOON AND I SHOULD MAKE AN APPOINTMENT TO GET THE OCS REPAIRED. I WAS A LITTLE SHOCKED BECAUSE DURING THE SALES PROCESS I SPECIFICALLY ASKED THE SALES REP ABOUT THE RECALL AND WAS TOLD THAT THE RECALL ISSUE HAD BEEN TAKEN CARE OF. BASED ON WHAT THE INFINITI SALES REP TOLD ME, I WAS OPERATING THE CAR UNDER THE FALSE ASSUMPTION THAT MY PASSENGERS WOULD BE SAFE. UNTIL THE OCS IS REPAIRED (AND NOBODY SEEMS TO KNOW WHEN THE OCS PARTS WILL ACTUALLY BE IN), I HAVE NO CHOICE BUT TO PUT PASSENGERS IN THE BACK SEATS AS IT IS A POTENTIAL DANGER TO DRIVE WITH A PASSENGER IN THE FRONT WITH A DEACTIVATED PASSENGER AIRBAG. (3) THE ILLUMINATED KICK PLACE ON THE DRIVER'S SIDE WAS REPLACED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916732October 18, 2016
AIR BAGS
REF: NTHSA RECALL 16V-244 PART 573 OF APRIL 28, 2016 STATING I WOULD RECEIVE AN "INTERIM NOTIFICATION LETTER" WITHIN 60 DAYS. DID NOT RECEIVE. IT HAS BEEN NEARLY SIX MONTHS AND DEALER STATES PARTS ARE NOT AVAILABLE. GIVEN THIS IS A FAILURE OF THE OCS, IS THIS VEHICLE SAFE TO DRIVE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910811September 30, 2016
AIR BAGS
TAKATA RECALL I WAS NOTICING THE PASSENGER AIR BAG NOTIFICATION IS OFF WHEN SOMEONE IS IN THE PASSENGER SEAT. I DECIDED TO SEARCH THE VIN TO SEE IF THERE WAS A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910198September 28, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899740August 31, 2016
POWER TRAIN
AT 36,000 MILES, MY JX35'S TRANSFER CASE CRACKED AND IT WAS REPAIRED BY INFINITI UNDER WARRANTEE. THE INDICATION OF THE PROBLEM WAS A RUBBING IN THE WHEELS, I HEARD A SNAP AND THE CAR BASICALLY DIED. LUCKILY I WAS ON THE STREET ON WHICH WE LIVE. AT 80,750 MILES, THE TRANSFER CASE CRACKED AGAIN. THE SIGNAL THIS TIME WAS A WHIRRING OF THE TRANSMISSION WITH LEAKING OF DIFFERENTIAL FLUID. WITH THE CAR OUT OF WARRANTEE, WE TOOK IT TO A TRANSMISSION SPECIALIST (BONDED TRANSMISSION, FRAMINGHAM, MA) TO ENSURE IT WOULD BE REPAIRED ADEQUATELY. THEY BASICALLY NEEDED TO REBUILD THE VEHICLES TRANSMISSION. WE JUST PICKED IT UP TODAY AND FINGERS ARE CROSSED THAT THE PROBLEM DOESN'T HAPPEN AGAIN. THE COST TO REPAIR WAS $2999.83. DOCUMENTATION OF BOTH REPAIRS IS ATTACHED. THIS WAS A MAJOR REPAIR ON EACH OCCASION. FORTUNATELY, THE FIRST TIME, I WAS ALONE IN THE CAR, ON A RESIDENTIAL STREET AND THERE WAS NOT INCIDENT. THE SECOND TIME, WE NOTICED THE LEAK IN THE DRIVEWAY. I'M CONCERNED THAT IF THIS HAPPENS AGAIN, WE WON'T BE SO LUCKY. INFINITI SHOULD BE ASHAMED AT PRODUCING SUCH AN INFERIOR PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Infiniti JX35