Infiniti JX35 Complaints

281 consumer complaints on file.

#11549116October 10, 2023
ENGINE, POWER TRAIN
The contact owns a 2013 Infiniti JX35. The contact stated that the engine warning light was illuminated. The vehicle was taken to the dealer, who informed the contact that the transmission fluttered and needed to be replaced. The vehicle was then taken to an independent mechanic, who informed the contact that the transmission fluttered and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSa Hotline. The failure mileage was approximately 163,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543392September 8, 2023
POWER TRAIN, TRACTION CONTROL SYSTEM
The contact owns a 2013 Infiniti JX35. The contact while reversing, there was a delay in the transmission shifting. The vehicle was taken to an independent mechanic and the vehicle received a tune up. On another occasion, while driving 60 MPH, the traction control warning light illuminated, and the vehicle lost motive power. The contact pulled over on the side of the road and after several attempts the vehicle restarted; however, the vehicle was not operating properly. The vehicle was taken to the dealer and the contact was informed that the failure might be related to the transmission however, the vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533558July 20, 2023
POWER TRAIN
The transmission failed without warning. The vehicle was perfectly fine. I've found articles recalling the JX 35 for transmission issues. The car is available for inspection. Our safety was put at risk when the vehicle would not accelerate as I was going through a main intersection while vehicles were coming towards me. This issue came out of no where. No check engine light warning came on to warn me of the issue. The check engine light came on the next day when I started the vehicle. The Infiniti dealership confirmed that the transmission failed and needs to be replaced. The issue first appeared on Sunday, July 9, 2023. Again there was no check engine warning light when the issue started. The next day on July 10, 2023 the check engine light appeared and the vehicle was towed to the Infiniti dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531037July 8, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
Transmission failed at 101000 miles. Going 70 miles a hour on interstate.it slowed down to15 miles a hour, for the love of something no one hit me, but it could of been a deadly combo. I'm also on a fb group and everyone complains of their trans going out. Also before then alternator and radiator fan, maf throttle and purge valve at 90000 miles, which none is covered. I did pay $3000 for a extended warranty up to 116000 miles. But this transmission is a Worldwide Nissan problem and should of been recalled. Also my BCI continues malfunctioning. I've only had the vehicle since February 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522280May 16, 2023
POWER TRAIN
The contact owns a 2013 Infiniti JX35. The contact stated that while driving at various speeds, the transmission was slipping, and the vehicle was stalling. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission needed to be replaced. The mechanic made the contact aware of TSB Number: ITB15-012D (CVT Judder); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 120,320.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521546May 11, 2023
STEERING, STRUCTURE:BODY
While driving the car I began to loose steering control . The car would not go in the direction I wanted to go. It was a harrowing experience but I managed to get to my destination. There My father noticed that the right front tire was rubbing the front of the wheel well. After further inspection I could see where the right lower control arm had broken free of the front subframe. I took photos of the damage from different angles .From these I could see that the top of the subframe had severe corrosion while the bottom was intact. I am thankful that I lived through this without suffering injury or death. I reached out to Infinity consumer affairs about this issue and all they could say is that the warranty was up without any concern of this being a major issue with this JX35 Infinity. I feel that a subframe should not break after only 10 Years. This is not an inexpensive car. ( photos attached)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520941May 8, 2023
UNKNOWN OR OTHER, ENGINE
My vehicle started jerking and would not gain speed while in traffic while I was dropping my children off at school. I took it an Infiniti dealer to learn that there is transmission failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506285February 8, 2023
SUSPENSION
The component is the rear subframe has rotted to the point of the trailing arms breaking free. This is a know problem with the same part on the Nissan pathfinder but for whatever reasons the recall was not extended to the infinity jx35
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501926January 16, 2023
UNKNOWN OR OTHER
When raining water leaks on floor both driver/passenger. Water leaks inside from underneath dashboard leaving feet/floor wet. The hood doesn’t open when released latch is stuck cannot open hood.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499809January 2, 2023
EXTERIOR LIGHTING
Known issue by Infiniti. Front (driver's side) headlight main bulb shorted out. Condensation "traveled" in the the assembly, but did not vent out. Replacement bulbs do not resolve the issue. The first time it happened, it occurred in December 2017 and was replaced by Infinity of Lynnwood (that was also the last month of the warranty). Now, the same one shorted out again at the end of December 2022, just 5 years later. It's a known issue but Infinity won't issue a recall. There is a service bulletin (TSB No. 03-051I) SB-10032304-9755. Though a known issue, the dealership will not rectify the situation without compensation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499680January 1, 2023
SUSPENSION
Rear subframe cradle failed on new years day while family was in vehicle and attempted to stop at red light. Rear trailing arm mount was fully rotted and snapped off while braking for red light and fully occupied vehicle. Luckily the brake line wasn't pinched and we walked away. Purchased this vehicle with 8k miles certified used amd waited for this color combo and package to be available, owned a 1997 Nissan Maxima, then 2000 Nissan Maxima, then 2008 Infiniti EX35, amd now have the 2018 Q60 Redsport 400 along with the JX35. We love Nissan and Infiniti and recommended them to friends and family, buy this is not normal. The vehicle stays parked indoors in a garage at our home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492733November 8, 2022
SUSPENSION, STRUCTURE:FRAME AND MEMBERS
The contact owns a 2013 Infiniti JX. The contact stated while coming to a stop, the contact felt the vehicle pulling to the left. The vehicle was taken to an independent mechanic who replaced both front struts, front passenger’s side control arm, the radiator, and the brakes however, the failure persisted. The mechanic also noticed that the rear subframe was rusted and had fractured. The manufacturer was contacted and stated that the vehicle was out of warranty The failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491802November 1, 2022
POWER TRAIN
The contact owns a 2013 Infiniti JX35. The contact stated while driving approximately 20 MPH, the vehicle was jerking as the intelligent brake assist and blind spot intervention malfunction warning lights illuminated. The contact also stated that she was unable to drive at faster speeds because the RPM would increase and remain at 5,000 RPM. Additionally, the contact stated that while she was coming to a stop at a traffic light, the vehicle stalled and then lost motive power. The vehicle was able to be restarted. The vehicle had not yet been taken to a local dealer or independent mechanic for diagnosis or repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478878August 11, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2013 Infiniti JX35. The contact stated while driving at 40 MPH, she felt the vehicle vibrate. The contact then attempted to accelerate however the vehicle failed to increase in speed. The vehicle was shut off and then restarted but the failure persisted. The contact was able to shift into reverse and exit out the highway. She pulled over and waited for the vehicle to cool down, and the contact started up the vehicle, and the vehicle was operating normally. The vehicle was not diagnosed. The dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474291July 16, 2022
POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
I own a 2013 Infiniti JX35 and the transmission failed on 1 July 2022. It was replaced by AAMCO in Irondale Alabama on the 8th of July. The transmission promptly failed on the way back to SC. during the failure, the FCW and BCI malfunction warning lights came on and the vehicle shuddered and loss power while I was on the highway. the check engine light also came on. I am now hearing that this is a common problem with the 2013 JX35 and the 2014-15 QX60 SUVs. Had I known about this issue, I never would have purchased this death trap. I have made a subsequent trip to the AAMCO here in Columbia, SC and they reset or cleared the codes and as soon as I got on the road to head home, they came right back and I loss power and the vehicle began to shudder again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473704July 13, 2022
POWER TRAIN
The contact owns a 2013 Infiniti JX35. The contact stated while driving at various speeds, the vehicle hesitated and shuttered while in ECO-Mode while depressing the accelerator pedal. The contact also stated that there was no warning light illuminated. The manufacturer was notified of the failure but offered no assistance. The contact had taken the vehicle to several independent mechanics who informed the contact that the failure was related to the defective CVT transmission. The vehicle was not repaired. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472155July 2, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
while driving the vehicle randomly looses power to the engine and all electrical power goes off. The dash is completely without power. Engine will not accelerate and looses power steering like the engine is off. After a few moments all power is returned and engine comes back on to normal operation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467886June 6, 2022
POWER TRAIN, UNKNOWN OR OTHER
No warning lights etc prior to the issue. The vehicle slowed down and sped up on its own. The vehicle would randomly slow down when you were trying to speed up and speed up when you were trying to slow down. The vehicle would change out of gears. The vehicle changed gears in traffic - Transmission Failure and Catalytic Converter Failure Safety - The vehicle slowed and sped up on its own in traffic- Transmission Catalytic Converter -Could have received carbon monoxide poisoning The issue first appeared in April -May 2022 The vehicle has been inspected by Nalley Infiniti. The dealership confirmed that this is a well-known issue with this model vehicle but no official recall has been issued. They There were no warning signs of the vehicle having issues. The vehicle had just been in for service and has only been serviced by this Infiniti dealership during my ownership of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467494June 4, 2022
UNKNOWN OR OTHER
The car suddenly started jerking and stopped moving. After it was switched off and back on, it started to move again but the same issue happened again. After having the care towed to the dealership, I was informed that the transmission was bad an needed to be replaced. I had only ever taken the car to be serviced by the dealer and never was I informed that the transmission had any issues. After careful research, I found out that this was a common issue with this particular vehicle and several complaints had been lodged with the manufacturer, and there is even an active class action suit against them regarding the CVT transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465840May 23, 2022
AIR BAGS, UNKNOWN OR OTHER
The vehicle components OCS MODULES and Sensors are failed. They have been inspected by Bob Moore Dealer in OKC, OK and with their repair shop currently waiting for Recall Approval. There is a warning signal on dash board of Airbag displaying off when a passenger is sitting on front passenger side. It does not sensor anyone in seat. Their are several campaigns out on JX35 but say it has expired. However, the campaigns described my current Safety issue I'm having with my JX35 2013 Vehicle. They dealer need a current approval/ Campaign to cover my repair cost of$785.24
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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