Infiniti G35 Complaints

1,352 consumer complaints on file.

#10040977September 30, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE FRONT BRAKE PADS AND ROTORS ON MY G35 (ONE YEAR OLD WITH 11,000 MILES) NEED TO BE REPLACED AS WELL AS THE REAR BRAKE PADS, THE CAR IS NOT DRIVEN HARD AND THE WEAR IS EXTREMELY PREMATURE. IT MAY CAUSE A SAFETY ISSUE BECAUSE THE MANUFACTURER DOES NOT ADMIT/INFORM CUSTOMERS THAT THIS PREMATURE WEAR IS AN ISSUE, THEY CLASSIFY IT AS NORMAL WEAR WHICH IT MOST CERTAINLY IS NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040996September 30, 2003
SERVICE BRAKES, AIR:DISC:PADS
I TOOK MY INFINITI G35 TO SF PENINSILA INFINITI FOR CREALKING SOUND COMING FROM THE BRAKES. THE DEALER TOLD ME THAT MY FRONT BRAKES PADS NEED REPLACEMENT. THE DEALER ALSO TOLD ME THAT THE PADS WORE OUT THE ROTORS AND THE ROTORS HAVE TO BE REPLACED AS WELL. ACCORDING THE DEALER MEASURMENTS, MY ROTORS THICKNESS WHERE 23.91 MM, SO 1.09 MM WAS EATEN BY THE PADS. I HAVE DRIVEN THE CAR MOSTLY ON FREEWAY AND THE BRAKES HAVE NOT BEEN ABUSED BY ANY WAY. THAT LEADS ME TO BELIEVE THAT IN HARDER USE THE ROTORS WILL BE COMPROMISED. THE DEALER INFORMED ME THAT MOST OWNERS MUST REPLACE BRAKES AND ROTORS IN LESS THAN 15000 MILES. I SUBMIT TWO ISSUES WITH THE BRAKES OF G35: 1. SAFETY - THE ROTORS ARE SUBSTANDARD AND CAN GO UNDER SAFE LIMIT VERY EASY SINCE MOST CUSTOMERS DOES NOT EXPECT EXTREME EARLY WEAR. THE SAME POINT CAN BE MADE FOR THE PADS. IT IS POSSIBLE THE BRAKE SYSTEM INTERACTS IN UNEXPECTED WAY WITH VDC AND ABC SO THE PADS BECOME ENGAGED IN CERTAIN SITUATIONS. 2. WARRANTY COVERAGE - I WAS CHARGED $510 FOR FRONT BRAKE PADS AND NEW ROTORS. THE INFINITI G35 MAINTENANCE AND WARRANTY BOOK EXPLICITLY LIST THE PADS AS REPLACEBLE ITEMS, BUT DOES NOT MENTION THE ROTORS. THE DEALER COULD NOT POINT OUT WHERE IN THE INFINITI WARRANTY BOOK THE ROTORS ARE EXCLUDED FROM WARRANTY COVERAGE. SINCE INFINITI WROTE THE WARRANTY BOOK, IF SOMETHING IS NOT EXPLICITLY EXCLUDED FROM THE WARRANTY, IT SHOULD BE COVERED. THE DEALER TOLD ME THAT INFINITI SPECIFICALLY PRONHIBITS HIM FROM REPLACING THE ROTORS UNDER WARRANTY. IN THIS CASE INFINITI DEALER OVERCHARGED ME BY $280 BY WHAT IS THE PRICE OF NEW ROTORS. THE PREMATURE FAILURE I HAD MAKES ME TO BELIEVE THAT INFINITI G35 HAS PROBLEMATIC OR FAULTY FRONT BRAKE DESIGN THAT MAY LEAD TO INCIDENTS. FINALLY, I REQUESTED THE ROTORS AND THE PADS IN QUESTION. THE PADS HAVE AT LEAST 5MM MATERIAL LEFT, SO THERE IS NO QUESTION THAT THE MATERIAL OF THE PADS OR THE ROTORS ARE DEFECTIVE. I CAN PROVIDE THE PADS AND THE ROTORS FOR FURTHER INVESTIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040937September 29, 2003
ELECTRICAL SYSTEM
1. SQUEEKS FROM PASSENGER SIDE DOOR WITH MUSIC LOUD. 2. DID NOT HAVE ASH TRAY WHEN CAR BOUGHT. COINS HAVE FALLEN IN AND NOW CANT CLOSE ASH TRAY. 3. THE PAINT ON THE BUMPER CLEARLY DOES NOT MATCH TRUNK. POSSIBLY IN ACCIDENT, EVEN THOUGH CAR HAD 10 MILES ON IT WHEN BOUGHT. 4. THE CD CHANGER TAKES 9 SECONDS TO CHANGE CD? 5. THE HEADLIGHT SENSOR TURNS ON HEADLIGHTS WHEN PASSING UNDER SHORT BRIDGE-TO SENSITIVE. 6. DOCUMENTATION DOES NOT EXPLAIN WHAT THE AUTO VOLUME DOES. HAD TO LEARN BY TRIAL AND ERROR. 7. SEVERAL SQUEEKS AND RATTLES. ONLY 8000 MILES AND IT SOUNDS LIKE 60,000 MILES WITH ALL THE SQUEEKS AND RATTLES. 8. CANT TURN OFF THE TRACTION CONTROL, SOMETIMES YOU WANT TO HAVE FUN OR NEED TO GET OUT OF SNOWY TERRAIN. 9. HEATED SEATS ONLY HAVE 2 SETTINGS, TO HOT AND OK DURING COOL WEATHER. 10. GAS MILEAGE IS NOT WHAT IS REPORTED!!!!!!!!!!!!!!!!!! I HAVE NEVER GOTTON BETTER THEN 19 MPG!!!!!!!!!!!!!!! SOMETIMES AS LOW AT 12 MPG. 11. REAR DEFROSTER TAKES FOREVER TO EVEN GET FOG OFF THE GLASS, LET ALONE SNOW. 12. BRAKES ARE SQUEEKING. WHY, THE CAR IS BRAND NEW. 13. FRONT SEAT IS NOT AS COMFORTABLE AS I WOULD EXPECT FOR A CAR OF THIS PRICE. 14. NEED A VOLUME CONTROL THAT IS ROUND, SO YOU CAN ADJUST QUICKLY IN THE EVENT OF AN EMERGENCY, IE; DO I HEAR SIRENS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039623September 27, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT 11,784 MILES (AFTER 16 MONTHS OF OWNERSHIP) I TOOK MY CAR TO MY LOCAL SHOP FOR ITS FOURTH OIL CHANGE AND TIRE ROTATION. MY MECHANIC INFORMED ME THAT THE FRONT BRAKES AND ROTORS ON MY 2003 INFINITI G35 SEDAN WERE VERY CLOSE TO BEING WORN OUT. I DROVE TO THE LOCAL INFINTI DEALER (INFINITI OF WILLOW GROVE, PA) THAT SAME DAY AND ARRANGED FOR A SERVICE APPOINTMENT. THE FOLLOWING FRIDAY I DROPPED OFF MY CAR, AND WAS LATER INFORMED BY THE SERVICE WRITER THAT YES, THE FRONT ROTORS WERE WORN BEYOND SPECIFICATION AND THAT THE FRONT PADS WERE WORN VERY CLOSE TO REQUIRED REPLACEMENT. SERVICE WRITER SAID THAT INFINITI WOULD COVER THE COST OF REPLACEMENT ROTORS AS A ONE-TIME GOODWILL GESTURE DUE TO THE LOW MILEAGE ON THE CAR, BUT I WAS TO BEAR THE COST OF BRAKE PAD REPLACEMENT. I ORDERED OEM FRONT BRAKE PADS FROM GRUBBS INFINITI OF TEXAS. I LATER BROUGHT THE CAR BACK TO INFINITI OF WILLOW GROVE FOR ROTOR REPLACEMENT UNDER WARRANTY. I THEN TOOK THE CAR BACK TO MY LOCAL SHOP, WHERE THEY INSTALLED NEW OEM FRONT BRAKE PADS. I WAS ALSO TOLD BY INFINITI CUSTOMER SERVICE REPS THAT THESE ARE EUROPEAN-STYLE BRAKES THAT WEAR OUT QUICKLY IN EXCHANGE FOR GREATER STOPPING POWER. IN MY PREVIOUS CAR (1990 MAXIMA), UNDER SIMILAR DRIVING HABITS AND PATTERNS, I WOULD NORMALLY GET 30-35,000 MILES ON PADS AND NEVER HAD TO REPLACE ROTORS, ONLY RESURFACE. INFINITI SHOULD BE UP FRONT WITH PROSPECTIVE BUYERS REGARDING THE LOW LIFE EXPECTANCY OF THE BRAKES ON THE G35 SEDAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038789September 12, 2003
SERVICE BRAKES, AIR:DISC:PADS, SERVICE BRAKES, AIR:DISC:ROTOR
I TOOK IN THE CAR FOR AN OIL CHANGE AND SERVICE FOR RECALLS AND THE SERVICE DEPT. NOTIFIED ME THAT THE FRONT BRAKE PADS ON BOTH SIDES WERE ALMOST COMPLETELY WORN OUT AND THE ROTORS WOULD NEED RESURFACING. I PURCHASED THE CAR FROM THE SAME DEALER IN APRIL 2002 AND THE CAR WAS BUILT IN MARCH 2002. THE CAR PRESENTLY HAS 17.5K MILES ON IT. IT IS RIDICULOUS, EVEN WITH PERFORMANCE BRAKES, FOR THEM TO FAIL AT SUCH A LOW MILEAGE. MY PREVIOUS CAR THAT I TRADED IN TO THIS DEALER WAS A 1998 320 HP PONTIAC T/A WITH AN EVEN GREATER WEIGHT AND POWER THAN THIS CAR, AND THE BRAKES LASTED 40K MILES. I BELIEVE THE BRAKES INFINITI USES IN THE G35 SHOULD BE REPLACED FOR FREE FOR THE DURATION OF THE WARRANTY SINCE THIS IS UNACCEPTABLE. ALSO, MAKE SURE YOUR DEALER PUTS SOMETHING IN WRITING THAT THEY WILL REPLACE THE ROTORS ONCE THEY ARE SERVICED BEYOND REPAIR. DON'T LET THE INFINITI SERVICE DEPT. FOOL YOU INTO THINKING THE PADS SHOULD ONLY LAST 10-20 MILES BECAUSE THEY ARE PERFORMANCE BRAKES. COMPLAIN ENOUGH AND THEY MAY ISSUE A RECALL. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038286September 5, 2003
SEATS
DRIVER'S SEAT ROCKED WHILE DRIVING. DEALER HAD NO REMEDY, ADVISED CONSUMER TO DRIVE WITHOUT SEAT BELT, STATING THIS WOULD MAKE THE SEAT ROCK LESS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038289September 5, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN APPLYING BRAKES AT ANY SPEED BRAKES PULSATE. THERE IS ALSO A HIGH PITCHED SOUND, AND EXTENDED STOPPING DISTANCE. ROTORS WERE WARPED. DEALER REPLACED ALL FOUR ROTORS 3 TIMES, AND RESURFACED THEM ONCE. AT THIS TIME ROTORS NEEDED TO BE REPLACED AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037131September 3, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
MY G35 BRAKES ARE ALREADY IN NEED OF REPLACEMENT AT LESS THEN 20000 MILES. MY PREVIOUS EXPERIENCE WITH BRAKES ON OTHER CARS WAS ALWAYS IN EXCESS OF 50K MILES. THIS SHORT BRAKE LIFE SHOULD BE NOTED IN INFINITI OWNERS MANUAL ALONG WITH AN EXPLAINATION OF WHY THE OWNER SHOULD EXPECT A POOR QUALITY SERVICE LIFE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037089September 2, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ALMOST 99% OF THE TIME WHEN I ROLL MY G35 WITHIN 10 MPH I HEAR A CRACKLING OR GRINDING NOISE (LIKE FAN JUST STARTED) AND A "VIBRATION" WOULD TRANSFER FROM THE BRAKE TO MY FOOT. FTER TROUBLESHOOTING (SHUT DOWN ALL SOUND DEVICE INCLUDING AC/FAN) AND RESEARCHING THE OWNER'S MANUAL, IT STATED WHAT I DESCRIBED ABOVE IS NORMAL. IT'S A SELF-DIAGNOSTIC FEATURE ON ABS SYSTEM WHEN THE CAR IS MOVING SLOW. THE NOISE IS KINDA LOUD AND NOTICEABLE. IS IT THE NORM FOR ALL ABS SYTEMS BY OTHER MANUFACTURERS??*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036649August 26, 2003
SERVICE BRAKES, HYDRAULIC
CONSTANT BRAKE NOISE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034448August 25, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AUTOMATIC TRANSMISSION DOESN'T SHIFT PROPERLY. SHIFTS FROM DRIVE TO NEUTRAL. DEALER HAD INSPECTED VEHICLE, BUT PROBLEM STILL OCCURRING . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034392August 22, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN VEHICLE IS AT A COMPLETE STOP WITH FEET DEPRESSED ON THE BRAKE PEDAL, AND AIR CONDITIONER IS ON, VEHICLE WILL SUDDENLY ACCELERATE. BRAKE PEDAL HAS TO BE DEPRESSED VERY HARD TO STOP VEHICLE. CAUSE OF SUDDEN ACCELERATION IS UNDETERMINED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031190August 10, 2003
SERVICE BRAKES, HYDRAULIC
I OWN AN INFINITI G35, AND I JUST HAD A GENERAL REQUEST I WANTED TO MAKE. THE BRAKES ON G35'S WEAR OUT AFTER ABOUT 15000 MILES, AND IT HAPPENS TO ALMOST ALL G35S YET INFINITI DOES NOT HAVE A RECALL ON THE BRAKES, NOT THE BRAKE LIGHTS, OR GIVE A FREE SERVICE FOR THE BRAKES, WHICH COST ABOUT 900 BUCKS. I KNOW THAT THIS IS NOT AN EMERGENCY OR WHAT NOT, BUT I JUST WANTED YOU TO TAKE THIS INTO YOUR CONSIDERATION AND REVIEW THE BRAKES ON INFINITI G35S. SINCE IT IS THE OFFICE OF DEFECTS INVESTIGATION, I AM SURE YOU'LL REVIEW THE BRAKES ON G35S. THANK YOU. SINCERELY, [XXX]. *NLM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031885August 1, 2003
SEAT BELTS
CONSUMER STATES THAT BOTH FRONT SEAT BELTS ARE NOT POSITIONED CORRECTLY. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031554July 30, 2003
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
LTR BEHALF OF PAUL REAVIS (CA) FEELS THE LOCATION OF THE LIGHT SWITCH ON THE 2003 INFINITI G35 IS DANGEROUS AND NEEDS TO BE CORRECTED. *MR THE CONSUMER ACCIDENTALLY TURNED OFF THE HEADLIGHTS WHILE THE VEHICLE WAS IN MOTION, DUE TO THE INADVERTENT ROTATION OF THE HEADLIGHT SELECTION CONTROL TO THE NEXT POSITION WHICH WAS "OFF. *SCC *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030475July 30, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT 9.5K SERVICE (3RD), CAR HAD SLIGHT PULSING IN THE BRAKES. DEALER CONFIRMED WARPED ROTORS AND MACHINED. ESTIMATED REMAINING PAD LIFE ONLY ABOUT 50%. CAR AND BRAKES HAVE BEEN WELL MAINTAINED IN MAINLY CITY DRIVING. THIS IS THE FASTEST WEAR I HAVE SEEN ON ANY CAR I HAVE OWNED IN 35 YEARS INCLUDING NUMEROUS PERFORMANCE CARS. DEALER ACKNOWLEDGES MANY COMPLAINTS FOR PREMATURE BRAKE WEAR. THIS HAS ALSO BEEN A RECCURING TOPIC ON INFINITI WEB FORUMS. DEALER INDICATED INFINITI USED TO COVER THIS AS WARRANTY BUT IS NOW BALKING AT REPLACEMENT UNDER THE GUISE THESE ARE "HIGH PERFORMANCE" BRAKES AND NORMAL WEAR AND TEAR. WITH THE POTENTIAL FOR ULTRA SHORT BRAKE LIFE, SOME CONSUMERS MAY NOT BELIEVE THE BRAKE WEAR INDICATOR SQUEAL AND NOT GET THE BRAKES CHECKED IN TIME TO PREVENT FAILURE. THIS COULD TURN INTO A LONG TERM SAFETY ISSUE. THIS ALSO MAYBE DUE TO AN UNRECOGNIZED INTERACTION WITH THE STABILITY CONTROL, ELECTRONIC BRAKE ASSISTANCE AND TRACTION CONTROL LEADING TO HIGHER BRAKE STRESSES AND SHORT LIFE. THIS SHOULD BE LOOKED AT FOR A TECHICAL SERVICE BULLETIN AND WATCHED AS A LONG TERM SAFETY ISSUE AS THE CARS AGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031424July 29, 2003
AIR BAGS:FRONTAL
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING AIRBAG LIGHT APPEARED ON THE DASHBOARD AND WILL NOT GO OFF UNTIL THE VEHICLE SHUTS DOWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029125July 24, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
MY BRAKE ROTORS HAVE BEEN SERVICED, CUT OR REPLACED, (5) FIVE TIMES STARTING ON 09/18/02 WITH 5,350 MILES ON THE ODOMETER. WHEN THE BRAKES WERE SERVICED AT 15,409 MILES, THE FIFTH TIME, I WAS TOLD INFINITI WILL NO LONGER SERVICE THE ROTORS UNDER WARRANTY. I MADE A COMPLAINT TO INFINITI CONSUMER AFFAIRS WHO ADMITTED THERE WERE MANY COMPLAINTS ABOUT BRAKES WEARING OUT QUICKLY. BUT, THERE WAS NO ANSWER AS TO WHY MY ROTORS WARPED REPEATEDLY, AND WHY A MASTER TECHNICIAN WOULD NOT LOOK AT MY CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028455July 16, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, AIR:DRUM:SHOES/LININGS
FRONT BRAKE PADS ON INFINITY G35 CAUSE A PULSATING ACTION AND ARE WEARING PREMATURELY. THE DEALER TURNED THE ROTORS AND THE PROBLEM PERSISTS. INFINITY CORPORATE WILL NOT LET THE DEALER REPLACE THE BRAKE PADS, DESPITE A PUBLIC OUTCRY FOR THIS SAFETY ISSUE. MOREOVER, THE REAR BRAKE LIGHTS WOULD NOT ILLUMINATE WHEN THE BRAKE PEDAL WAS APPLIED. INFINITY CORPORATE DID ALLOW THE DEALER TO REPLACE THIS UNDER RECALL R3011.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025896July 11, 2003
SEATS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT
BOUGHT MY INFINITI G35 IN MAY OF 2002, EVER SINCE DAY ONE, THE DRIVER'S SEATS SEEMS TO BE MOVING, ROCKING DURING ACCELERATION AND BRAKING.. THIS SEEMS TO BE A COMMON PROBLEM ON A LOT OF G35'S. DEALER'S AND INFINITI HAS NOT RELESASE A FIX THAT WORKS YET AFTER A YEAR... I BELIEVE THAT THIS IS A DANGEROUS PROBLEM, BECAUSE TWICE MY FOOT SLIPPED OFF OF THE BRAKE PEDAL DURING BRAKING AND ALMOST CAUSED AN ACCIDENT..... THERE ALSO SEEMS TO BE A PROBLEM WITH LIFE OF THE BRAKE PADS AND ROTORS WHERE THEY MIGHT FAIL PREMATURELY... MOST DRIVERS OF THE G COMPLAIN THAT THEIR PADS AND ROTORS ARE NEEDING TO BE REPLACED AS SOON AS 8,000 MILES AND ARE NOT COVERED BY THE WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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