Hyundai Veracruz Complaints (2012)

65 consumer complaints on file.

#11388163January 14, 2021
ENGINE
TL* THE CONTACT OWNS A 2012 HYUNDAI VERACRUZ. THE CONTACT STATED WHILE DRIVING 20 MPH, THE VEHICLE LOSS MOTIVE POWER WHILE MAKING A TURN. THE OIL LEVEL AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING THE ALTERNATOR REPLACED. THE VEHICLE WAS REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS INFORMED OF FAILURE. THE MANUFACTURER DETERMINED THAT THE REPAIR WAS PERFORMED BY INDEPENDENT MECHANIC AND THEREFORE THERE WOULD BE NO REIMBURSEMENT. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353677September 8, 2020
ENGINE
TL* THE CONTACT OWNS A 2012 HYUNDAI VERACRUZ. THE CONTACT STATED THAT FUEL LEAKED ONTO THE ALTERNATOR AND CAUSED THE ENGINE TO SHUTOFF WHILE DRIVING. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING) AT SOUTH CHARLOTTE HYUNDAI LOCATED AT 8525 SOUTH BLVD, CHARLOTTE, NC 28273 HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED THE SAME DEALER WHO REPAIRED THE VEHICLE HOWEVER, THE FAILURE RECURRED A THIRD TIME AND THE DEALER INFORMED THE CONTACT THAT THE FAILURE WOULD NOT BE REPAIRED AGAIN FREE OF CHARGE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT, OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330815June 25, 2020
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2012 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS REPAIRED AT CAPITOL HYUNDAI MONTGOMERY LOCATED AT 2820 EASTERN BLVD, MONTGOMERY, AL 36116. THE FAILURE RECURRED AFTER 50,000 MILES AND THE FAILURE WAS REPAIRED BY THE SAME DEALER. THE FAILURE RECURRED AND THE DEALER TOLD THE CONTACT THAT THE VEHICLE WOULD NOT BE REPAIRED FREE OF CHARGE FOR A THIRD TIME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323566May 6, 2020
ENGINE
TL* THE CONTACT OWNS A 2012 HYUNDAI VERACRUZ. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. ROADSIDE ASSISTANCE WAS CALLED AND THE VEHICLE WAS JUMP STARTED HOWEVER, THE VEHICLE LOSS POWER AND STALLED SHORTLY THEREAFTER. THE VEHICLE WAS TAKEN TO AUTOMAX FORD (3301 E CENTRAL TEXAS EXPY, KILLEEN, TX 76543) TO BE DIAGNOSED. THE CONTACT WAS INFORMED OF AN OIL LEAK FROM THE FRONT CYLINDER BANK VALVE COVER GASKET. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311721February 26, 2020
ELECTRICAL SYSTEM, STEERING
I WAS MAKING A RIGHT HAND TURN ONTO A 2 LANE DIVIDED HIGHWAY. AS I WAS TURNING I LOST STEERING POWER AND MY BRAKE LIGHT INDICATOR CAME ON. I WAS EVENTUALLY ABLE TO REGAIN STEERING AFTER CROSSING BOTH LANES OF ON COMING TRAFFIC. THE ALTERNATOR BELT WAS REPLACED. THE VERY NEXT DAY THE EXACT SAME THING OCCURRED EXCEPT THERE WAS A LOUD SQUEAL THAT HAPPENED FOLLOWING THE LOSS OF STEERING AND THE BATTERY LIGHT COMING ON.THIS IS A SIGNIFICANT SAFETY CONCERN TO LOSE STEERING WHILE DRIVING THE VEHICLE. I HAD ALSO EXPERIENCED THE ABS SENSOR, EMERGENCY BRAKE SENSOR, AND ESC SENSOR COMING ON. REPLACING THE ABS SENSOR ON BOTH SIDES CORRECTED THAT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310878February 23, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE BATTERY DON'T CHARGE UNLESS THE AIR CONDITIONER IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192242March 28, 2019
UNKNOWN OR OTHER
THE CAR IS STILL HAVING THE OIL LEAK ON TO THE ALTERNATOR LIKE THE RECALL STATED. THIS IS MY 3RD TIME REPLACING MY ALTERNATOR ON A BRAND NEW CAR I BOUGHT OFF THE LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172467January 28, 2019
ELECTRICAL SYSTEM, ENGINE
THE 2012 VERACRUZ WAS PURCHASED IN AUGUST 2015, FROM WALDORF HYUNDAI, WALDORF MARYLAND. DECEMBER OF 2015, THE DEALERSHIP REPLACED THE BATTERY UNDER WARRANTY. 2016, THE ALTERNATOR FAILED AND WAS REPLACED UNDER WARRANTY. 2017 THE SPARK PLUGS FAILED AND WAS REPLACED AT MY EXPENSE. 2018 THE VALVE COVER GASKET FAILED AND THE DEALERSHIP (WALDORF HYUNDAI) REFUSE TO COVER THE REPAIR COST. UNDER PROTEST AND A COMPLAINT FILED WITH HYUNDAI CORPORATE JULY 2018, THE GASKET WAS REPAIRED. JANUARY 2019, THE SPARK PLUGS FAILED AND THE DEALERSHIP REFUSED TO COVER THE REPAIR. SECOND COMPLAINT FILED WITH HYUNDAI CORPORATE, AND CURRENTLY WE ARE DISPUTING IF HYUNDAI SHOULD COVER THE REPAIR COST. UPON PURCHASING THIS VEHICLE, THE DEALERSHIP NEVER DISCLOSED THE 2014 RECALL FOR THIS VEHICLE'S ELECTRICAL SYSTEM FAILURE. THE GASKET HAS FAILED AT LEAST TWICE SINCE I HAVE OWNED THE VEHICLE AND THE ALTERNATOR, SPARK PLUGS, AND BATTERY HAVE BEEN REPLACED. THE VEHICLE HAS STALLED ON THE HIGHWAY EACH TIME HAVING TO BE TOWED TO WALDORF, HYUNDAI. THE VEHICLE IS A SAFETY HAZARD DUE TO SUDDEN LOSS OF POWER ON MULTIPLE OCCASIONS, AND HAS PROVEN TO BE UNRELIABLE. HYUNDAI DOES NOT HAVE A SOLUTION TO THE RECALL ( 14V415000) IN 2014, AND THE VEHICLE SHOULD HAVE NEVER BEEN SOLD. THE VEHICLE SERVICE RECORDS ARE AVAILABLE AT THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162394December 19, 2018
STRUCTURE:BODY
GLASS SUN ROOF WOULD NOT CLOSE AND STUCK IN OPEN POSITION. HYUNDAI DEALER'S REPORT IS THAT TRACKS ARE CRACKED OPEN DUE TO SUN DAMAGE. ALSO THAT VALVE COVERS ARE LEAKING ON TO THE ALTERNATER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144000October 30, 2018
ELECTRICAL SYSTEM, ENGINE
THE CAR WOULD NOT START. THEN THE ENGINE AREA BEGAN SMOKING AND THEN A FIRE SPARKED. THE FIRE DEPARTMENT HAD TO BE CALLED TO PUT THE FIRE OUT. THE CAR WAS AT A GAS STATION AND WAS NOT MOVING.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11141709October 21, 2018
EXTERIOR LIGHTING
PURCHASED VEHICLE NEW IN 2012. CURRENTLY AT 112K MILES. OVER THE PAST YEAR I HAVE NOTICED THAT WHEN MY LIGHT DIAL IS IN THE "ON" POSITION AND SIGNALING RIGHT WITH THE TURN SIGNAL STALK IN CITY CONDITIONS (5-30 MPH) MY HEADLIGHTS (AND DASH LIGHTS) WILL FLICKER OFF AND BACK ON. LIGHT DIAL IS AT END OF SIGNAL STALK AND I INITIALLY CONCLUDED I POSSIBLY TWIST THE STALK IN A SLIGHT NATURE WHEN DRIVING TO CAUSE THE ISSUE BUT LATER CONCLUDED THE DIAL IS EXTREMELY SENSITIVE TO TOUCH. I OFTEN KEEP THE LIGHT DIAL IN "AUTO" AND USUALLY ONLY HAVE IT IN "ON" DURING RAIN CONDITIONS. SAFETY CONCERN IS RELEVANT TO NOT BEING ABLE TO SEE MOMENTARILY WHILE TURNING OR ONCOMING TRAFFIC THINKING I AM FLASHING MY LIGHTS TO SIGNAL THEM TO GO INSTEAD OF ME CAUSING US TO TURN AT THE SAME TIME. OVER THE PAST THREE TIMES DRIVING THIS WEEK, I HAVE WITNESSED MY LIGHTS TURNING ON FOR ABOUT A MINUTE AND THEN BACK OFF WHILE IN "AUTO" DRIVING IN BRIGHT SUNLIGHT AND NO SHADE (OCCURRED TWICE IN ONE DRIVE) AND NO SIGNAL STALK MANIPULATION. THIS EVENT CAUSED ME TO TAKE THE LIGHTS TO "OFF" WHICH ON MY NEXT EXCURSION CAUSE THEM TO FLICKER ON AND THEN OFF WHILE SIGNALING RIGHT IN CITY CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140619October 16, 2018
ELECTRICAL SYSTEM
ALTERNATOR VOLTAGE GOES FROM 11.7 TO 13.2 WITH NO CHANGE IN LOADS. CAN VISUALLY SEE OIL LEAK ON ALTERNATOR. LEAK WAS RECALLED IN 2014 WAS SUPPOSED TO BE CORRECTED NOW RE-OCCURRING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123217August 29, 2018
ELECTRICAL SYSTEM
VEHICLE LOST ALL POWER WHILE DRIVING IN SUBDIVISION WAS UNABLE TO TURN STEERING WHEEL. TOOK TO REPAIR SHOP ADVISED THE ALTERNATOR NEEDED TO BE REPLACED. PAID TO HAVE REPLACED. NOTICED A RECALL ON THE VERACRUZ THAT WAS NEVER ADDRESSED. ON THE NHTSA WEBSITE THE RECALL STATED ALTERNATOR AND GASKET WOULD BE AFFECTED BUT HYUNDAI IS STATING IT IS ONLY FOR THE OIL AND GASKET NOT ALTERNATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112248July 18, 2018
EXTERIOR LIGHTING
HEADLIGHTS TURNING ON AND OFF WHILE DRIVING. APPEARS TO BE A PROBLEM WITH THE HEADLIGHT SWITCH/STALK ON STEERING WHEEL. HAPPENS WHILE STOPPED, DRIVING ON STREETS AND HIGHWAYS. SEEMS TO OCCUR MORE OFTEN WHILE MAKING TURNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100319June 7, 2018
ENGINE
THIS IS REGARDING A RECALL TO MY 2012 HYUNDAI VERACRUZ. IN NOVEMBER 2014 I HAD THE FRONT VALVE COVER REPLACED UNDER A RECALL BECAUSE IT WAS LEAKING. IT RECENTLY STARTED LEAKING AGAIN. WHEN I CALLED THE DEALERSHIP, THEY SAID THAT THERE WAS NO RECALL ON MY VEHICLE AND THAT I WOULD HAVE TO PAY FOR THE REPAIR. I WRITING TO INFORM YOU THAT THIS IS STILL AN ISSUE. MY VEHICLE ONLY HAS 63K MILES ON IT, ALL MAINTENANCE IS PERFORMED ON OR AHEAD OF SCHEDULE AND IS GARAGE KEPT. I PAID FOR THE REPAIR OUT OF POCKET AT A REPAIR SHOP OTHER THAN THE DEALER. THIS IS NOT AN ISSUE THAT SHOULD REOCCUR WITH 4 YEARS TO A VEHICLE THAT IS SO WELL MAINTAINED. THE INVOICES FOR BOTH REPAIRS ARE ATTACHED IN A PDF FILE. IF OTHER CUSTOMERS ARE REPORTING THIS ISSUE, I BELIEVE A SECOND RECALL NEEDS TO BE ISSUED. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061412January 9, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 HYUNDAI VERACRUZ. WHILE ATTEMPTING TO START THE IGNITION, THE VEHICLE WOULD NOT START. THE VEHICLE WAS JUMPSTARTED AND DRIVEN TO THE DEALER. MID ISLAND HYUNDAI (1815 MIDDLE COUNTRY RD, CENTEREACH, NY 11720) REPLACED THE BATTERY IN THE VEHICLE, BUT THE FAILURE RECURRED SIX MONTHS LATER. THE DEALER DIAGNOSED THAT OIL WAS LEAKING ONTO THE ALTERNATOR. THE SEAL, ALTERNATOR, AND BATTERY WERE REPLACED IN THE VEHICLE, BUT THE FAILURE RECURRED ONE YEAR LATER. THE VEHICLE WAS TAKEN TO HYUNDAI 112 (2114 NY-112 MEDFORD, NY 11763) WHERE THE SEAL, ALTERNATOR, AND BATTERY WERE REPLACED AGAIN. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO ASSIST. THE FAILURE MILEAGE WAS 1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018693August 21, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 HYUNDAI VERACRUZ. WHILE DRIVING, SMOKE WAS SEEN UNDER THE HOOD. UPON INSPECTION, IT WAS DISCOVERED THAT OIL WAS LEAKING FROM THE ENGINE ONTO THE ALTERNATOR. THE VEHICLE WAS TAKEN TO THE DEALER (HANLEES HYUNDAI IN FREMONT, CALIFORNIA), BUT THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. IN APRIL OF 2015, THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING: ENGINE). APPROXIMATELY 2,000 MILES LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE FAILURE WAS REPAIRED. APPROXIMATELY 15,000 MILES LATER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11003712July 7, 2017
ELECTRICAL SYSTEM, ENGINE
THE FIX FOR RECALL NHTSA CAMPAIGN NUMBER: 14V415000 FAILED IN LESS THAN TWO YEARS. THE HEAD GASKET LEAK APPARENTLY RETURNED AND CREATED AN ALTERNATOR FAILURE THAT LED TO A LOSS OF POWER AND ACCELERATION ON THE HIGHWAY AND EVENTUAL STALL OUT. THE VEHICLE WAS REPAIRED, BUT I INCURRED COSTS ASSOCIATED WITH A NEW BATTERY AND THE DEDUCTIBLE ON MY SERVICE CONTRACT. THE RESOLUTION OF THE RECALL NEEDS TO BE INVESTIGATED FOR FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971949April 11, 2017
ELECTRICAL SYSTEM
JULY 2014: EXPERIENCED SUDDEN PROGRESSIVE ELECTRICAL FAILURE WHILE DRIVING. DISCOVERED ALTERNATOR FOULED BY LEAKING OIL. VALVE COVER GASKET, ALTERNATOR REPLACED AT DEALERSHIP. REC'D NOTICE OF RECALL 121. JANUARY 2015: RECALL REPAIRS WERE APPLIED. JUNE 2016: PROBLEM RECURRED AS BEFORE. GASKET & ALTERNATOR AGAIN REPLACED. ALTHOUGH REPAIR/REPLACEMENT DONE, HYUNDAI REFUSES TO OFFER ANY OTHER REMEDY OR EXTEND WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957112February 26, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
OVER THE PAST MONTH OR SO, THIS VERACRUZ HAS SUDDENLY AND WITHOUT WARNING ACCELERATED AT TOP SPEED, AND I COULD NOT STOP IT WITH THE BRAKES. I HAD TO TURN THE ENGINE OFF IN THE MIDDLE OF TRAFFIC. THIS IS INCREDIBLY DANGEROUS-I DONT EVEN WANT TO DRIVE THE CAR. SOMEONE COULD EASILY GET INJURED OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Veracruz