Hyundai Tucson Complaints (2023)

131 consumer complaints on file.

#11584233April 20, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
While driving 35mph on a 3-lane street in the far left lane, a driver of a Ford F-150 was in the center lane about two car lengths ahead, decided to make a right turn onto a residential street (as if he were driving a semi). As I got closer, the forward collision warning suddenly alerted and immediately initiated emergency braking system causing all 3 passengers to be thrown forward. I hit the steering wheel before seat belt caught me. I was not even within distance and he was turning in opposite direction of my lane. There also seems to be sensitivity issues with lane keeping feature as in Phoenix, there are never ending freeway construction with make-shift lanes not always marked well. On several occasions the steering wheel was jerked out of my hands because it couldn’t detect the lanes any longer. It has caused me to avoid freeways all together and has made me miss the exit off the freeway twice now. I thought this feature only activated during active cruise control, but apparently it does it regardless. Now I’m beginning to have problems with display going out at the worst times. I will be taking my Tucson to a dealer to have them deactivate both systems & advise of display. I shouldn’t have to pay for this. I’ll take over the driving, thank you very much!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583708April 17, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, FUEL/PROPULSION SYSTEM
The car suddenly and unintentionally accelerated. To avoid going through the back of my garage, I turned slightly and hit the frame of the garage. It continued to accelerate for a few seconds until I managed to stop it. I then backed up. Again, the car suddenly unintentionally accelerated. I managed to stop it. I slowly drove it into the garage. I left it in the garage until having it towed to Planet Hyundai. I did not want to drive it in case it accelerated on the drive to Planet Hyundai. I was driving about 5 mph when I hit the frame of the garage. The car continued to accelerate. Automatic Emergency breaking and Forward collision warning. The vehicle has been inspected by the manufacturer. The inspector or the dealer could not reproduce the problem. The vehicle can be inspected. The vehicle has been parked at Planet Hyundai from 1/29/2024 to 4/15/2024 I reported the incident to Hyundai USA.I have not received any inspection reports.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11580750April 2, 2024
UNKNOWN OR OTHER
The trim on the driver's side rear door flew off while traveling at approximately 65 miles per hour. Luckly no one was behind me. I was able to retrieve the trim piece from the highway and it was determined to have been placed improperly on the car. The trim was not able to be replaced due to damage when it was run over by several vehicles. The warranty says it's covered but the trim has been on back order for a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579684March 27, 2024
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
When pulling out of my driveway onto street, I lost acceleration. My vehicle would not go oer 35 mph and the RPMs were revving up too 5000 without speed moving. I tried changing the drive mode to fix it, that did not help. I pulled over,s topped the car and restarted and all seemed normal. This has happened 2 other times since I bought the car. The other 2 times was while i was on the interstate the engine stopped engaging and i could not accelerate. Both times the issue corrected itself by the time I could get safely out of traffic. This is a major accident concern as there is no warning before this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576800March 12, 2024
TIRES
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574211February 27, 2024
ENGINE
The contact owns a 2023 Hyundai Tucson. The contact stated that while driving approximately 40 MHP, the vehicle suddenly lost motive power and stalled. The vehicle was towed to the local dealer who diagnosed an engine misfire in cylinder #3. The cylinder #3 was replaced and the vehicle was repaired. The vehicle later experienced the same failure and was towed to the dealer who diagnosed that cylinder #4 was faulty. The cylinder #4 was replaced and the vehicle was repaired. The contact stated that the manufacturer had issued a TSB for the failure that included all four cylinders were faulty. The failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573456February 22, 2024
FORWARD COLLISION AVOIDANCE
The contact owns a 2023 Honda Tucson. The contact stated while driving 74 MPH with the cruise control activated, the Forward Collision Avoidance system activated, after which the Automatic Emergency Braking activated, causing a rapid deceleration to the vehicle. The contact was able to regain control of the vehicle by lightly tapping the brake pedal, deactivating the system. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure but informed the contact that they would disable the Forward Collision Avoidance system pending a diagnosis. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571774February 13, 2024
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
This Hyundai Tucson was 3 months old when the transmission started to shudder and miss gears. I immediately took it in to Ken Garff Hyundai and the service advisor drove the car and said nothing is wrong with the car and that the transmission needs to break in and sent me on my way. The Tucson did it again while in traffic and the vehicle would not go and I had to put my hazard lights on and let the car struggle in changing gears to get it off the road. The car was towed in to Peoria Larry Miller Hyundai and this was documented by that dealership of the car shuddering and that they thought it was from my insurance plug in device. I explained that the car did it before the plug in. I removed the plug in device and the car continued to shudder. On [XXX] while backing out of my garage the car began to shudder while in reverse and i continued down the road while the transmission refused to change gears. It almost sounded aa if the car was in neutral and the car would on go no more than 3mp. I had the gas pedal floored and the car would not go. I reparked the car back at my home and called Hyundai for a tow. The tow came and the tow driver stated that the seemed as if it is in neutral as he drove it up on to the tow truck. After getting the vehicle to the dealership i was told from the service advisor that this is an ongoing problem with Hyundai's dual clutch transmission and this sounds like the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569138January 31, 2024
PARKING BRAKE
The contact owns a 2023 Hyundai Tucson. The contact stated that after placing the vehicle in park(P) and exiting the vehicle, the vehicle inadvertently rolled backwards. The contact stated that the vehicle was equipped with Automatic Emergency Braking; however, the system failed to activate, resulting in damage to the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567125January 22, 2024
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Driving down the freeway at normal speeds and my panoramic sunroof literally just exploded, raining tempered glass all over the interior of the vehicle while I was driving. No evidence that it was caused by any road debris, objects, nor falling objects from the sky. I wasn’t driving under a bridge and no cars/trucks were immediately next to me nor in front of me. Traffic was flowing at normal speed. I wasn’t injured but was certainly startled and distracted for a moment to gauge what had just happened. The dealer is looking into it. Claims it could have been caused by a rock. That seems to defy the law of physics and the glass actually look like it bowed from the inside out as if too much pressure was being applied to the glass. Searches online seem to point to several class action lawsuits and plenty of reports of similar exploding sunroofs!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565645January 15, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
Forward collision alert came on and brakes initiated while I was behind a car that was turning into a driveway. The car in front of me was almost all the way into the driveway. After that I drove approximately 200 feet and the collision alert warning came on, no vehicles were around me. The next day, as I was driving, a car was waiting to exit an apartment driveway, the collision alert came on. No reason for it. I took my car in to Hyundai on January 9, to have the oil changed and check the forward collision alert system. They told me they checked it, and could not find anything wrong, and recalibrated the system, and hoped that took care of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565344January 13, 2024
EXTERIOR LIGHTING
Indicator/turn light is very low under bumper. It is not visible to the vehicle behind and around. Other driver think that I am not turning indicator light and they are upset and honking at me. Poor design and it could cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560374December 15, 2023
ENGINE
Engine would not accelerate after stopping at a store. Limped home at 15 mph. Engine light came on a few miles from home. Vehicle would not stay running the next morning and had to be towed to dealership. Problem was an injector that the seal had failed on causing the engine to flood with gasoline. Dealership stated they had seen multiple injector failures and replacement parts now have a different part number implying the injector has been redesigned. Hyundai refused to replace the other injectors as they had not failed yet (they did replace the one that failed). I went ahead and paid to replace the other three. I live in Montana. If I had lost acceleration going up a steep incline or in heavy traffic or car engine failed to stay on in remote area in sub zero temperatures it could have had detrimental consequences.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559841December 13, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On multiple occasions, my new Hyundai Tucson randomly deployed emergency brakes while traveling on highway. This created a dangerous condition as my vehicle started braking without reason which prompted vehicle following my vehicle to slam on their brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559099December 8, 2023
BACK OVER PREVENTION, POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2023 Hyundai Tucson. The contact stated that on three occasions while the vehicle was in park(P), the vehicle failed to shift into the intended gear. The vehicle was towed to a dealer where it was diagnosed and determined that the rear-view sensor needed to be replaced. The vehicle was repaired. On another occasion, while at a car wash the rear hatch opened inadvertently. On another occasion, while driving approximately 65 MPH, the Emergency Automatic Braking Display light was illuminated, and the vehicle slowed down inadvertently. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558030December 2, 2023
EXTERIOR LIGHTING
head lights, I cannot see pedestrians walking on cross walk when driving they head lights seem kind of dim
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552246October 27, 2023
FORWARD COLLISION AVOIDANCE, STRUCTURE
The contact owns a 2023 Hyundai Tucson. The contact stated that while driving approximately 70 MPH, the vehicle experienced phantom braking without another vehicle or object being nearby. The contact deactivated the system and was able to drive the vehicle safely. The contact stated that the failure recurred several times without warning. The vehicle was taken to the dealer who determined that the bracket supporting the sensor had detached, causing the system failure. The vehicle was not repaired. The contact deactivated the Forward Collision Avoidance system. The manufacturer was made aware of the failure and opened a case. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550029October 15, 2023
FUEL/PROPULSION SYSTEM
PEDAL ACCELERATOR NOT WORKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548753October 6, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle randomly keeps accelerating past the set speed when cruise control is set. Problem was first noticed in March. Have a video of the cruise set at 69 mph and the vehicle continued to accelerate to 87 mph before I disengaged it. Vehicle has been to two different Hyundai dealers for the issue but were unable to duplicate or find the issue. One moth ago were on a road trip and the cruise would accelerate to 8-10mph over the set speed on the cruise control especially after cresting a hill ,then the adaptive cruise control would brake hard when approaching another vehicle. 0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548117October 4, 2023
ELECTRICAL SYSTEM
When I push the brake and push start button at the same time to start the vehicle, it will appear as if it is fully started. It is not until I put the vehicle in reverse that I notice the vehicle is not fully started. This happens on cold or hot starts and anytime of the day sometimes multiple times a day. The battery, malfunction indicator light, immobilizer, and engine oil pressure lights/lamps are on.The service department advisor did say my vehicle replicated but the vehicle was not hooked up to reader at the time. After that no service technician has been able to reproduce the problem. The vehicle has been to the dealership on 3 different occasions and I have provided them with a video.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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