Hyundai Tucson Complaints (2022)

509 consumer complaints on file.

#11478046August 7, 2022
ENGINE, POWER TRAIN
My vehicle that I finance is a 2022 Hybrid Tucson it failed at 14,596 miles I had it since November 2021 so for a good 9 months until it decided to finally malfunction. As I been driving it previously for the past month I’ve been hearing the transmission struggle a lot more everyday that I use it. I also noticed that the engine really lacks power, when I accelerate it takes a really long time for the gears to shift which has been getting worse for the past month now. Which is what I believe led up to my vehicle losing complete engine power while I was driving 30mph. I saw on my digital cluster a message saying “Check Hybrid System, Stop the car safely.” In an orange triangle, I had cars backed up close to me and I was confused as to why this was happening to my not even a year old vehicle. This is a major safety issue to me that while I’m driving anywhere my engine will go completely off and I am only to rely on 20mph on EV Mode. If I was on the freeway I could’ve gotten into an accident and with my whole family in the car. I personally feel unsafe driving, it’s my daily driver and my only way to get to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478062August 7, 2022
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
I am writing this letter to formally file a complaint regarding the defective sunroof on my brand-new 2022 Hyundai Tucson Limited Edition. I am a medical frontliner and I purchased my car on July 20, 2022. Eleven (11) days after I brought the car home, the sunroof spontaneously exploded, creating a huge crack that spanned the entire width of the car. In addition to that crack, I could see small fissures in the entire back panel of the sunroof. I am grateful that I was not in the car when this happened. It was only upon stopping at a restaurant that one of my passengers, who is tall enough to see the roof of the car, noticed the damage. Upon noticing the crack, I drove the car immediately to the dealership, where I was told that they found a small dent in the roof, which indicated a point of impact. The dealership manager then told me in no uncertain terms that because of this technicality, it was my fault and that there was nothing they could do to help me. In the 11 days that I have had the car, I have not parked under any trees, nor heard any noise that would have indicated an impact of any kind. Furthermore, the supposed point of impact was hairline and we don't understand how that could result in the entire back frame had a two-inch gap crack which runs the entire width of the back roof. I was really looking forward to driving my new Hyundai hybrid. I paid the deposit and waited approximately two months to get my vehicle, and after just 11 days, this happened. I thought that Hyundai would be able to help me, but I feel that they really did not investigate or try to help beyond the initial assessment which took them less than five minutes to conclude. The bottom line is that no car that is sold to the public should have these issues, and if there are multiple complaints of the same issue, the car manufacturer should recall all units and resolve any design or manufacturing issues before releasing them from the factory for sale.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477047August 1, 2022
VISIBILITY/WIPER
Back view mirror does not support proper adjustment for use. Mirror does not tilt far enough upward causing me to only see the back seats and not my back mirror. Unable to use mirror places me at risk when backing up or adjusting to traffic, making me unable to see emergency vehicles or police from behind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476400July 28, 2022
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
The engine will suddenly turn off several times while driving There has not been a turn-off at high speeds yet and the engine is turned off while driving at a low speed of approximately 20 to 40 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476080July 27, 2022
UNKNOWN OR OTHER
Car died while driving and would not go.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475249July 22, 2022
ELECTRICAL SYSTEM:SOFTWARE
2022 HYUNDAI TUCSON. CONSUMER WRITES IN REGARD TO SOFTWARE UPDATE. THE CONSUMER STATED THE 'FAVORITES' OPTION FOR CONTACTS WAS REMOVED AS WELL AS RADIO PRESETS. THE CONSUMER STATES THIS REQUIRES THE DRIVER TO BE DISTRACTED FOR AN EXTENDED PERIOD OF TIME. THE CONSUMER STATED THE DEALER AND MANUFACTURER WERE CONTACTED AND STATED THE VEHICLE WAS OPERATING AS DESIGNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475222July 22, 2022
ENGINE, UNKNOWN OR OTHER
When the car is warm, after driving. While the car is turned off and parked, for a time frame of 10 minutes or more re-entering the vehicle and pressing the push to start creates a false start. The vehicle turns over and the dash activates but the motor stalls. While the motor is stalled, it still displays that the engine is running.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475126July 21, 2022
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
When turning left or accelerating from 20 mph there is a really bad hesitation. The car has a hard time accelerating. It didn’t have this problem when we bought it. This poses a safety issue because you really have to give your self a lot of space or you will get hit for not accelerating. Every other time the car is quick and responsive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474039July 15, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE
2022 HYUNDAI TUCSON. CONSUMER WRITES IN REGARD TO DEFECTIVE POWERLIFT GATE. THE CONSUMER STATED THE IT WOULD BE TOO DIFFICULT TO OPEN THE LIFT GATE IF TRAPPED INSIDE DURING AN EMERGENCY. THE CONSUMER STATED THE OCCUPANT SHOULD NOT NEED A "TOOL" TO RELEASE THE LIFT GATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473454July 11, 2022
UNKNOWN OR OTHER
Safety Issue 2022 Hyundai Tucson: All cars I have previously owned had a safety feature that alerted me through a continuous dinging or beeping sound immediately if a door was left open and the car was put into gear. I unknowingly became reliant on this feature because I have young children that sit in the back seat. If I did not see that a door was open, the car would alert me through sound before I could drive off with a door open. The Hyundai Tucson only has this safety feature for the driver’s door, but not for the passenger door, rear doors or lift gate. While the small screen in front of the steering wheel shows a visual that a door is open, an alert beeping sound does not happen. The incident: My two children got into the back seat and I was already in the car. I thought I heard both doors shut but I did not turn around to check. I put the car into reverse and immediately looked at the backup monitor and did not look at the screen behind the steering wheel. There were no indications on the back up monitor or any audio alerts to indicate anything was wrong. I slowly backed up at 1 to 2 mph just taking my foot off the brake to exit my garage. Then the car was jolted to a stop and I put on the brake. When I looked behind me, I saw the driver’s side rear door was jammed into the side of the garage because my son had not closed the car door all the way. The door frame was slightly bent and about 6 inches of metal bent inward almost an inch by the latch so it could not shut. Luckily my son had his seatbelt on when this happened and was not injured. I think an auditory alert is a necessary safety feature on ALL doors (not just the driver door) to prevent this or something worse from happening. I assumed this was a standard safety feature on all cars to prevent people from falling out of cars and losing car doors while driving. I did take the car to the dealership to see if it was a setting issue, but they determined this is how the car was designed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11472817July 7, 2022
POWER TRAIN
The contact owns a 2022 Hyundai Tucson. The contact stated while driving approximately 30 MPH, the contact was unable to move the gear shifter. There were no warning lights illuminated. The vehicle was taken to the local dealer and diagnosed as a failure with the shifter cable. The dealer indicated that the vehicle was repaired; however, the failure reoccurred. The manufacturer was notified of the failure. The approximate failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472375July 5, 2022
POWER TRAIN
The contact owns a 2022 Hyundai Tucson. The contact stated while driving 35 MPH, the vehicle was not shifting properly causing the vehicle to overheat. The vehicle was towed to the dealer and the transmission fluid tank was replaced; however, the failure reoccurred. The dealer was contacted but was unable to schedule an appointment. The manufacturer was contacted; however, the contact was not able to reach a representative. The failure mileage was 9,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471323June 28, 2022
ENGINE
Vehicle vehicle slowed down from 65mph to 35mph suddenly on freeway. This happened 4 times. 3 times engine light went away after vehicle was shut down and restarted. 4th time repair light came stayed on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471037June 26, 2022
UNKNOWN OR OTHER
The sunroof exploded outward, after being driven earlier in the day then parked in our garage. We went to pull it out of the garage again and didn’t even leave our driveway and the sunroof exploded. Researching the issue seems to have uncovered an existing problem with Hyundais that the manufacturer has not taken responsibility for yet. Seems like the government should get involved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470193June 21, 2022
UNKNOWN OR OTHER
Significant windshield cracked with no impact causing visibility issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468881June 12, 2022
ELECTRICAL SYSTEM, ENGINE
I have a 2022 Hyundai Blue Tucson Hybrid which I bought last year late July, early August, 2021. I have encountered a safety issue that occurred three times in a course of one month in April, 2022. When I am driving, I will get a message, "Check Hybrid System, Stop the car safely," in the middle of the freeway. The car will lose power prior to getting the message and trying to merge to the right on a freeway when everyone is driving fast is quiet the safety challenge. Once I pull over on the side of the freeway for few minutes, I can start the car again and keep going as if nothing happened. Each time it happened, it was unpredictable. My biggest discontentment, fear, and worry is when I took the car to the dealership (Tuttle Click in Irvine, California), they kept it there for almost a week and said that there is nothing they can do about it since they took it on a test drive and there was no problem. I even showed them the picture that I took of the error message but to no avail. They recommended calling Hyundai corporation and open a case, which I did but nothing has been done with Hyundai for now one month. They did ask me (Hyundai) what is that I seek because of this problem, and I told them either a buy back, or a replacement. They continue to drag me on and I do NOT feel safe driving my car. Here is my case number with Hyundai: [XXX] Thank you for your time, concern, and consideration in this urgent matter. It is greatly appreciated and I hope to hear from you soon so that I may get this urgent issue resolved. Sincerely, [XXX] Orange County, California [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468884June 12, 2022
POWER TRAIN
While on the highway my car (2022 Tucson Hybrid) lost almost all power while I was driving. I was approaching traffic and started to slow down. The battery light illuminated red and the car was jerking backing forth cutting power and juddering while I was slowing down. Being that I was still in the flow of traffic and my car wasn’t fully dead yet I tried to move out of the road but due to traffic on my right I had to make a left turn. I was still able to get up to about 15 mph, but as I was turning to get off the road all power was essentially cut allowing me to only proceed at about 2 mph. Luckily oncoming traffic was far enough away to slow down. I was practically driving like a grandma blocking two lanes of traffic. I managed to limp my car off the road and at this point a “Check Hybrid System” message was shown. My car was towed and after talking with the dealership it seems the transmission went out. My car is still currently at the dealership waiting to be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468011June 7, 2022
POWER TRAIN, UNKNOWN OR OTHER
I purchased a 2022 Tucson Hybrid on Friday 5/27. I purchased the insurance package as well as the Tommy Car protection. On Wednesday 6/1 it got stuck in neutral, thankfully in my driveway. I tried to put it in reverse, but it instead went into neutral. I couldn't get the emergency brake to engage at first and my car was rolling down my driveway, which leads to a lake. I can't even imagine what could have happened to myself or my four year old daughter who was in her car seat. I honestly didn't even trust the emergency brake. I am scared to ever get in that car again. I called Country Hyundai right away and they said I will have to get it towed through roadside assistance. I asked what am I supposed to drive? The service manager said he couldn't help me with that.The tow truck driver attempted to get my car to go into park and other gears but couldn't. My car was then towed to the closest dealer. My car didn't even go to Country Hyundai. It went to Balise. Balise Hyundai let my car sit in their lot for 2 days and the battery died. They attempted to do diagnostics after recharging my battery and said they can find no issues or warnings and the car is working again. Spoke to Hyundai corporate a case manager got back to me today 6/7 and said they can't find anything wrong so I can drive the death trap until it does it again. Then have it towed in and if it's under warranty they will attempt to repair it. I am beyond frustrated with this. I have never experienced something like this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467890June 6, 2022
UNKNOWN OR OTHER
On May 27, 2022 I started my car in the parking garage at work. The engine stuttered slightly but recovered. After I left the garage and accelerated I found that the car would not rev past 3000 rpm. At 3000 rpm the car began to lose power. It would recover when you backed off of the accelerator. This issue continue for the 27 mile trip from work to home. I restarted the car once I reached home and it was okay. I have tried to recreate the issue and it has not happened again. I took the car in for service and Hyundai dealership could not find any issue or recreate the problem. I am attaching the service invoice. I did find other 2022 Hyundai Tucson owners reporting the same issue in online forums so thought it best to provide info to both the NHTSA and Hyundai USA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467157June 2, 2022
AIR BAGS
The contact owned a 2022 Hyundai Tucson. The contact stated that while driving approximately 40 mph when a semi-truck failed to slow down with traffic and crashed into the rear passenger side of the vehicle. The side air bags failed to deploy. The contact had bruising on their body and the passenger had injuries to their head and bruising to the body. Medical attention was needed. A police report was filed. The vehicle had been towed and deemed totaled. The semi-truck was damaged as well. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 14,670.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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