Hyundai Tucson Complaints (2017)

1,095 consumer complaints on file.

#11545187September 18, 2023
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the vehicle was previously repaired under TSB: 21-01-073H (Engine). The vehicle was taken to an independent mechanic, who informed the contact that the engine was misfiring. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544665September 15, 2023
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
When proceeding to move forward, the vehicle will sputter. Almost as if the vehicle is out of gas or not getting enough power to smoothly accelerate. This presents a very hazardous condition when leaving a red light or crossing an intersection. The vehicle jerks and sputters for about 2-4 seconds and then responds to the gas pedal and accelerates. Took it to the dealer and explained the problem and they said it's a known problem but there hasn't been a recommended fix and to drive the vehicle with the Turbo mode on. Even with Turbo mode on, the issue still persists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544362September 13, 2023
ENGINE
Engine was experiencing issues as described in the existing safety recall for 2017 Hyundai Tucsons (failed knock test at Hyundai dealer). Hyundai is only covering one half of the cost as they say it is not covered by the existing recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544390September 13, 2023
ENGINE AND ENGINE COOLING
Not to long after I purchased the car I have to put oil in the car every 4 to 5 weeks.Sometimes the motor sounds like it’s going to blow.The car slows down and sounds loud.Never once has a oil light turned on.When I checked the oil it doesn’t appear on the stick.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542834September 6, 2023
POWER TRAIN
Car hesitates when accelerating from a complete stop and the car will jerk when driving at low speeds while accelerating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542622September 5, 2023
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving approximately 40 MPH, the vehicle stalled but restarted. The check engine warning light was illuminated. While having an oil change at an independent mechanic, the contact was informed that the oil level was extremely low. The mechanic suggested to the contact to check the oil level regularly. The contact added approximately a 1/2 quart per month but had to add more oil over time. The vehicle was taken to the local dealer, where the spark plugs, and ignition coil were replaced. The dealer performed two oil consumption tests however, the failure persisted. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who informed her that there was no compression in the engine. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 81,091.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542459September 4, 2023
ENGINE, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
Engine stalled in the middle of the highway. Could not get speed over 30mph to get out of the way of oncoming traffic even with the gas peddle pushed to the floor. Engine light flashing. Finally was able to get over to the side of the road with care bucking and jerking the whole way and stuttered to a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542480September 4, 2023
ENGINE
6 Mar 2023 check engine light comes on. Took to my mechanic (they were closest to me) to put on machine to find out what the problem was; they state that it was the knock sensor and said to take it to the dealership and also let them know that it was down one quart of oil since the last oil change Jan 2023). Dealership took possession of vehicle on 8 March 23. Didn't begin repairs until 5 Apr. Then they state there was still noise from engine and found scoring on the cylinder walls and may be why it's consuming oil. Then they wanted oil change records. Finally, after providing records, "Hyundai approved replacement of engine". Legal battle ensued because they were charging for parts (lifters) that were no longer on my vehicle. Ended up having to pay for the full invoice after bullying and terroristic tactics only to have the check engine light come on again (picked up the evening of 15 Aug 23, CEL came on at 06:00 on 18 Aug 23). Eminent engine failure, limp mode and/or fire potential make me afraid to keep my vehicle but financially, I must keep it a while longer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542045September 1, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
Rear passenger door will not open without manually adjusting the internal door handle components with a screwdriver (or similar tool). This poses a huge safety risk, trapping a passenger in the vehicle. I am in the process of having the door repaired, but this issue has been recalled on other models and the cost of repair should not be on the consumer, since it is a known defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542104September 1, 2023
ENGINE
Was driving down the road when it started making a metallic noises then all of a sudden the car sputtered, shot flames and smoke out from underneath the car and metal debris went flying. I had to tow my car to the dealership where they still have it. They said there is a hole in the engine block where a rod was thrown. After this incident we looked more into the problem to find that other Hyundaia have had the same issue. No check engine light came on, the car didn't over heat or anything it was random.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11541740August 30, 2023
ENGINE
My Hyundai Tuscon has started to burn oil in 5/22 and I brought the car to the dealer (Pugi Hyundai in Downers Grove, IL) and the dealer at the time was directed by Hyundai that the vehicle needed to wait to do an oil consumption test. In 2-23 the vehicle was taken to Wilkens Hyundai and they preformed work on it. The vehicle still continued to burn oil. Hyundai stated I could not pull the dipstick and check oil. in 6-23, the I made a rapid stop in the vehicle and the oil pressure light briefly displayed and the engine started lightly sputtering at highway speeds causing a brief loss of power. At the same time, there was a brief period of blue smoke emitting from the exhaust causing visibility issues for me and other drivers. This event put me and other drivers at risk, The vehicle has been inspected by the dealer multiple times and it has not been determined the cause of failure and I am unable to check my oil during the oil consumption tests, putting me and other drivers at risk due to a potential stalled engine or seized engine due to loss of oil pressure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541466August 29, 2023
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the check engine light illuminated, smoke came from underneath the hood, and a nearby driver signaled and indicated that the vehicle was on fire. The contact stated he immediately drove the vehicle to the shoulder and less than a minute later the vehicle was engulfed in flames. The contact stated that a fire and police report had been filed. The vehicle was towed to the dealer for investigation. The contact stated that he had made two attempts to get the vehicle serviced for the NHTSA Campaign Number: 21V727000 (Engine). The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 68,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11541524August 29, 2023
ELECTRICAL SYSTEM, ENGINE
Vehicle caught fire damaging wiring harness. engine has hesitation, AC system was damaged by fire. recall shows electrical system/engine and brakes in recall. Hyandai refused to replace citing missed oil changes. oil was changed regularly but not always at the dealer. These particular problems are exactly what the recall was for, problem is design and manufacturing the oil change issue has no effect. I want these fixed as soon as soon as possible
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11541091August 28, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at various speeds, the vehicle hesitated, lost motive power, and stalled. The vehicle was towed to the local dealer who diagnosed that the catalytic converter was faulty and needed to be replaced. The catalytic converter was replaced but the failure recurred. The catalytic converter was replaced a second time however, the failure returned. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541305August 28, 2023
ENGINE, POWER TRAIN
Excess Oil Consumption, Gear slipping, Dual Clutch, Fly Wheel, Oil found in the Turbo inlet, Clutch dust found in the transmission, Encouraged to just keep adding oil and drive the vehicle. Encouraged to drive the car when there was assumed to have contaminated transmission fluid. Encouraged to keep extra oil in my car since it was consuming oil rapidly but was still considered with in specification from Hyundai. Encouraged to add oil and drive the car after it stalled and quit working. This is a known defect with Hyundai's. Some even catch fire and also stall at high speeds while being driven. This is irresponsible, hazardous, and neglectful behavior that could have hurt or even worse killed someone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540813August 25, 2023
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the vehicle failed to respond upon depressing the accelerator pedal. There was no warning light illuminated. The contact was able to drive to a nearby independent mechanic, and the mechanic determined that the failure was related to NHTSA Campaign Number: 21V727000 (Engine). The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540592August 24, 2023
VEHICLE SPEED CONTROL, ENGINE
I am not a mechanic but when I drive my vehicle, I feel like it doesn't have enough amps to move it along like it's missing something. I have pressed on the accelerator and heard a "winding noise" like the little engine that could but wants to. This is a horrible car!!! I have only had this vehicle for a month and it's a nightmare to drive. It sometimes does not accelerate, and the take-off is unbearable gives me the impression I will be rear ended one day. It even jerks and sputters, even the "rpm" feature shows high acceleration at inopportune times. I had a diagnostic performed and was told the plugs and ignition coils needed to be changed so I did that to the tune of $400 for the parts, and now not even a week later I am being told I need to change them again. How can this situation be rectified? I don't have another $400 every month in addition to the payment and insurance to replace those things every month. I want to know if you all have a fix for this to prevent all this unnecessary money from being spent. I am aware that a tune up is necessary but every month. Please tell me how this can be fixed thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540092August 22, 2023
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
There is a problem with the dual clutch transmission on this 2017 Hyundai Tucson. There was a class action suit filed 2016 for transmission defects including the hesitation and shuddering issue and also grinding noises. I purchased this vehicle in 2020 with only 6600 (yes, hundred) miles not knowing of any problem or issues. 2023 in Tucson AZ when the weather started getting very warm end May, June I started noticing a bit of hesitation, sometimes like a grinding noise. This was not happening all of the time but from the reviews it happens when it gets warm. The shaking or shuddering as they call it and hesitation is very prominent and continuous now. When I had my car in for oil change in Tucson at the Hyundai dealer the service manager even drove it and said it was the dual clutch transmission. I asked about replacing the transmission then and he said that I did not have a warranty. That was another issue as I was told by Hyundai corporate before buying the vehicle that the 100,000 warranty would transfer to me. I found out in July it did not. I opened a case with Hyundai service who contacted Eastside Hyundai and I even got a call from the svc mngr who drove the vehicle. He said that Hyundai would not end up covering it all even if they said they would, they may have to have car for awhile and I would need a rental, and anything else negative about the situation. That manager never called back so caseworker called another dealer numerous times and said that they could check out my car in November. This vehicle is getting worse and possibly a danger. Hyndai take is November, take it or leave it and thats all they can do. This can cause long term damage to the engine and other parts. I need some help with this if possible before resulting in litigation. Are you able to advise on this issue and if you have even heard about. No accident has occured with this vehicle YET. I have approximately 21,000 mile on my vehicle now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539179August 17, 2023
UNKNOWN OR OTHER
Vehicle caught fire while driving despite recall fixes. Vehicle was serviced by a dealership a week prior to the incident. While driving the ABS and other lights on the dash starting flashing, the steering was started to go out then smoke started coming into the car vents inside the vehicle. While I was not injured my only saving grace was that I was already in the left lane during rush hour traffic. The vehicle was inspected by both insurance as well as a Hyundai USA representative, the Hyundai representative would not state the cause of the incident citing "proprietary information". The vehicle is a total loss. There was not any crash involved to ignite a fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11538543August 15, 2023
ENGINE
Loud knocking coming from engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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