Hyundai Tucson Complaints (2017)

1,095 consumer complaints on file.

#11580998April 3, 2024
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I purchased my vehicle on Feb 17th and 2 weeks later the engine shut down on me and wouldnt restart. My mechanic said that i need a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581045April 3, 2024
ENGINE
There's a known leak with oil in the engine, this was brought to the dealers attention and they said it was a known issue however no fixes were avaliable. While driving on the highway without warning I lost accelerator access. The car wouldn't go. The engine started knocking and would not propel forward. It was advised after diagnostics were done that two of my cylinders lost compression and therefore the engine was blown. They said this is a highly known issue with Hyundai Tucson 1.6T engines. I've lost money, time and work behind this ordeal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580486April 1, 2024
ELECTRICAL SYSTEM
I am writing to report a serious issue with our 2017 Hyundai Tucson. As the first and only owners of this vehicle, we have diligently maintained it through authorized dealerships. However, in May 2023, while driving on the highway, the car suddenly lost power and would not accelerate beyond 30 mph. There were no warning lights or indications prior to this incident. My wife managed to pull the car to the side of the road and slowly drove it to the dealership. Despite having only 30,000 miles on the odometer from personal use, we were shocked to learn that the engine had suffered significant damage due to low engine oil. Notably, we had recently serviced the vehicle at the same dealership just a few months earlier. The dealership informed us that the engine needed replacement, but the process took nearly a year. During this time, we were left without our vehicle, causing considerable inconvenience and financial hardship due to renting replacement vechile . We find it concerning that an engine failure occurred despite our regular maintenance and adherence to authorized service centers. We kindly request an investigation into this matter and hope that steps can be taken to prevent similar incidents for other Hyundai Tucson owners. Additionally, we urge Hyundai to address this issue promptly and transparently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580214March 30, 2024
ENGINE
We purchased a 2017 Hyundai Tuscon in April 2023 with 79 k miles. Realized after a short time that it was consuming too much oil. Started doing some research and found that this has been a problem for many Hyundai/Kia engines. We were checking the oil often and topping it off as needed plus, oil changes at 3000 miles. There were no check engine lights on and no leaks of fluids on the ground, no loss of power. Fast forward to March 2024. Driving down the interstate on a trip the engine just shuts off. Luckily my daughter was able to make it to the shoulder without getting hit by another car. The vehicle would not restart. I started looking for someone to tow the vehicle a State Trooper stopped to assist her and her passengers. Vehicle was towed. Mechanic charged the battery, checked the terminals, tested the alternator, and the belt. All were good. No idea why it just shut off. After charging battery for an hour, she was able to limp the Tuscon to the nearest dealership. The vehicle started losing power going uphill and regained speed on the flat areas on the way to dealership. The Hyundai dealer diagnosed the issue as leaking valve seal, oil soaked ignition coil causing the misfire which then started to plug up catalytic converter and fouling the spark plugs. I told the service person I will be contacting Hyundai and she said that the diagnosis did not qualify for the engine replacement and the estimate to repair was $5600. While we were there we checked into trading in. We paid $16,000 in April 2023 with 79k miles. March of 2024 Kelly Blue Book says it’s worth only $8300 (93k mileage) and they offered $4000 trade. Loan balance is $14,000. This incident could have caused my daughter and her passengers (one was an infant) to get into a horrific accident on the Interstate with traffic driving 70 mph. Now we are dealing with this economic hardship. My research shows many of the engines of various models of Hyundai and Kia’s are failing. No current recalls!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577889March 17, 2024
ENGINE
On March 9, 2024, I was driving when suddenly a warning light sounded from the dashboard that the engine "overheated" and there's a loss of power. I was very scared driving for the first time in my life. Before I pulled over to a safe place, a driver nearest to my car pulled his window down and shouted that my car was smoking. I was terrified. This incident triggered my husband's mental health conditions. I called my niece who is a registered nurse to help us. I called my car insurance for towing to the next dealership that I called about what happened. After I rented a car, I went to the dealership. However, the Service Department was closed after 4:00 pm. The next day (Monday), I received text messages that they're working on my car and the only communication was "text messages." I was stunned! The next message was transmission problem, the cost of repairing it, and authorization to fix at $1,581.40. Because my rental car was not cheap and needed a car to doctors and other appointments made on that week, I agreed to proceed. After I signed the authorization from text messages, I got a call from a service advisor to acknowledge the cost of the repair. I asked about the engine and he said it's okay. By Wednesday afternoon, I received a call that my car was done. Before this incident (2 weeks?), I called the same dealership when it's time for an oil change, but was told at 72,000 miles. Then I received a call that my car needs a transmission check up for $1,200 or more, but I told him I'll wait for the next oil change. Last year, I reported to other dealership that my engine light was on, but was told to go to Autozone. I didn't do it because the light didn't appear again. My car has been maintained by local dealership since I bought it in 2016. One dealership would not pick up my calls after fixing the side door locked from inside/outside. As this is not a traffic related incident, my car insurance doesn't want to be involved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577233March 13, 2024
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Blow up headlights bulbs and taillights bulb
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576737March 11, 2024
UNKNOWN OR OTHER
Driver/ Front door latch does not open from the exterior. This is a problem on many Hyundai Tuscons from 2016-2021. Hyundai has not addressed the problem. This issue was recalled on their previous models - but not the current ones. This is a safety issue if there is an accident first responders have to break the glass to get to the passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576137March 8, 2024
UNKNOWN OR OTHER
The paint just started chipping off slowly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575668March 5, 2024
ENGINE
2017 tuscon with less than 100k miles, started making knocking sounds and unable to accerlate. The engine light came on. I go to the dealership, without any inspections he says it's a rod bearings. The 1.6T engine was retired because of the issues and they are still selling these faulty vehicles! I've only had the vehicle for 2 yrs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575146March 3, 2024
ENGINE, ELECTRICAL SYSTEM
Car had smoke engine overheating this is the 3rd engine I got sick from the smoke I don’t feel safe in that car
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
1
#11574266February 27, 2024
ENGINE
My 2017 hyundia Tucson is using a minimum of 1 quart per 1000 miles . Always serviced by the dealer . There is no smoke , no leaks and always serviced at the dealer . Started the car in the morning and the engine was making lifter noise . I checked the oil and nothing registered on the dipstick.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573828February 25, 2024
ENGINE
The vehicle stalled in the middle of an intersection. No warning lights were illuminated, no dashboard indicators were illuminated prior to and or during the time of the vehicle stalling in a 3 lane intersection. The vehicle was towed to a local mechanic. Upon inspection the mechanic stated the engine appeared to have significant rod wear and tear not indicative of the year the car was built. He stated this make and model were under a recall with Hyundai and he would not complete any repairs until Hyundai was able to review in the event the car was under recall. I called the manufacturer and the individual said the vin was not under recall, there was nothing they could do. I explained the safety concerns at that time and was advised to have the vehicle towed to a Hyundai dealership for further review by Hyundai due to meeting all criteria of the recall. The hyundai dealership stated the vin number was not under the recall and it would take 6 to 8 weeks to inspect the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573862February 25, 2024
ENGINE, UNKNOWN OR OTHER
Campaign 209. Hyundai is refusing to provide assistance under recall campaign 209 for our VIN. Our vehicle has premature rod bearing failure causing engine failure. Rod knock noise. My wife drives the 2017 Hyundai Tucson. This year in June 2023 our vehicle check engine light came on for knock sensor. Soon after the vehicle started having acceleration issues, then the oil pressure warning light would come on and off. The vehicle oil level was checked, and we learned the vehicle oil level was low. The vehicle was through burning oil. The vehicle had burned through a quart of oil with no explanation. Our VIN # for our vehicle indicates there is an active recall Campaign #209 for Rod bearing issues with our specific model and VIN. Our specific vehicle and VIN when entered into Hyundai’s website reflects active recall. We took the vehicle into Red Mccombs Hyundai Northwest to have our vehicle evaluated. Red Mccombs submitted a PA to Hyundai for engine replacement. They denied coverage stalling vehicle is no longer under warranty but made no mention of active recall. We got Hyundai Consumer Affairs involved and had same result with denial stalling vehicle is no longer under warranty. We then brought up recall #209 explaining we are having all the same issues they list on their website for this active recall. Dealer refused to look at rod bearings stalling we would have to pay for them to inspect rod bearings. Hyundai consumer affairs had us take it to another Hyundai service dept. for a second opinion. As Hyundai consumer affairs requested, we drove vehicle to principle Hyundai of boerne. While driving my vehicle from Red Mcccombs Hyundai Northwest to Principle Hyundai of Boerne it failed on the highway. The vehicle was making a loud knocking noise and would not accelerate past 50 mph. Check engine light was on again. We managed to bring the vehicle into Principle Hyundai of Boerne and they evaluated the vehicle. The service advisor immediately agreed to hearing the knocking noise. After evaluating the vehicle, the te
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573804February 24, 2024
ENGINE
Engine knock, called multiple dealers… told it sounds like connected bearing engine issue, and it’s due to blow, try to make it here, if light comes on for engine.. stop do not touch car it will blow. Drove slowly to swap for a rental on highway as told. Engine blew as engine light flashed, car got louder, smoke came out of car, and a piece from engine blew underneath to behind my car on highway. VERY TRAUMATIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573281February 22, 2024
ENGINE
After I stop at a stop sign and start to go my car stalls in the intersection. I have been to dealership multiple times and they tell me different things last time they refused to address the problem and told me to replace the turbo which I did and still having issues. I am scared to drive my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572426February 16, 2024
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
Four days while driving on streets and freeways in Oklahoma City My 2017 Hyundai Tucson turned off and stalled. Lots of lights came on. Luckily I was able to get out of traffic without getting rear ended. I took the suv to local Hyundai dealer and they couldn’t find the problem. The second time I took it to the dealer they replaced sensor crankshaft to clear lights that were coming on. Paid $209.27 for multi point inspection and paid $412.62 for second repair. I’m frustrated because I was without transportation for 4 days. Dealerships did not offer a car for me to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571641February 13, 2024
ENGINE
Bought this one (~80K miles) ~Oct/Nov 2022 from a local dealer as a used car (I was the 2nd owner). The oil light was on when I drove it ~1500 miles. I was surprised and went to shop to do my first oil change. I thought probably that the last oil change they just did not top it up. Unfortunately, after it, I noticed that the oil consumption was much quicker than it's supposed to be and required me for oil change more frequently. On 10Feb24 (it had ~97K miles), the car started to vibrate when I started the car. I noticed a "green/blue" fume came out when I stopped/started from a traffic light. On 12Feb24 morning, I drove it to a local dealer, the ~3 miles ride became a horrible experience in my life. The car is shaking and making a terrible noise, the "green/blue" fume busted out, felt no power and could barely maintain ~30MPH speed. It's like you were driving something that going to be exploded. You pictured it. It finally reached the dealer site and I felt the car has delivered its last breath. Thanks GOD that nobody got hurt. Dealer took a look and told me that it would cost $4000 to fix it. I googled this problem and found that many people experienced the similar problem (excessive oil consumption/engine failure). Therefore, I strongly urge that Hyundai and NHTSA take proper measurement to identify the cause and prevent future disaster it may have. For Hyundai, I strongly urge you to read all the complaints on this type of vehicle (2017 Tucson AWD) through NHTSA platform. It's easy to realize that, as of 13Feb24, there are 795 complaints about this type of car, and 379 of them are linked to engine problem. It has a statical significancy and we hold you accountable . For me, I will never buy Hyundai again, and no more "Tucson garlic" dish from my menu because of "Tucson".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571582February 13, 2024
ENGINE
On july 2023 i have talk to hyundai about engine stall in traffic n oil burning. i got an oil change two week my engine light n oil light is on before my warranty up but couldnt get my tucson in because no available appointment. Im in traffic at the light it turn green i press gas i didnt go nowhere cause my tucson was stalling i had to quickly put on my emergency light cause i almost got rearend by a car. it finally took off i pull of the road scared out my mind and my grandkids was in the car n crying cause they are scared. As of February 12,2023 issue is still happening 8 months nothing is still been done. Something need to be done asap
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571062February 9, 2024
UNKNOWN OR OTHER
Car just stopped in the middle of highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570782February 8, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
Unknown the car just start malfunctioning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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