Hyundai Sonata Complaints (2017)

881 consumer complaints on file.

#11152307November 18, 2018
SERVICE BRAKES
I HAVE A HYUNDAI SONATA HYBRID 2017. THE BRAKING SYSTEM CREATES A HOWLING SOUND WHEN THE BRAKE IS APPLIED. IT HAPPENED INTERMITTENTLY. I SENT MY CAR TO THE HYUNDAI DEALER NEAR ME THREE TIMES. THE PROBLEM WAS NOT RESOLVED. ACCORDING TO THE DEALER TECHNICIANS, THEY WERE INFORMED BY HYUNDAI, THE MANUFACTURER THAT THE SOUND WAS NORMAL. I AM CONCERNED ABOUT THE SAFETY OF DRIVING THE CAR. I HOPE NHTSA CAN HELP ME TO RESOLVE THIS ISSUE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145118November 3, 2018
SERVICE BRAKES
MY CAR IS A 2017 SONATA SE 2.4L JUST SHY OF 21K MILES. I USE THE PARKING BRAKE ALL THE TIME AND YESTERDAY WHEN I GOT HOME AND DEPRESSED THE PARKING BRAKE PEDAL IT WENT ALL THE WAY TO THE FLOOR - NO MORE WORKING PARKING BRAKE! ON THE FLOOR I FOUND A SMALL LOCKNUT AND A WASHER THAT FELL OFF THE THREADED END OF THE CABLE AT THE PARKING BRAKE PEDAL. I REPAIRED IT MYSELF BY ADDING A SECOND REGULAR M6 NUT (10MM WRENCH) AND LOCKED THE TWO NUTS TOGETHER. ADDING THE SECOND NUT AND LOCKING THEM TOGETHER SHOULD PERMANENTLY FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143355October 27, 2018
ELECTRICAL SYSTEM
HEV WARNING LIGHT CAME ON WHEN I STARTED THE CAR IN THE MORNING. I HEARD SOME GRINDING AND A BELT SLIPPING. DIAGNOSED AS GENERATOR PULLEY GRINDING, ALIGNMENT MARKS NOT ALIGNED. IT TOOK FROM 08/31/18 TILL 09/07/18 FOR THE REPAIR TO BE COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143359October 27, 2018
ENGINE
HEV WARNING LIGHT CAME ON WHEN I STARTED MY CAR. I HEARD A SUCKING AIR SOUND AT WHICH TIME I TURNED OFF THE CAR. I THEN RESTARTED AND NO WARNING LIGHTS WERE ON. LATER THAT DAY WHILE DRIVING HOME THE WARNING LIGHT CAME BACK ON. I PULLED THE CODES AND IT SHOWED P0105 AND P0107. DEALER INSPECTED AND FOUND THE EGR PIPE(C) SEPARATED FROM FLANGE CAUSING UNMETERED AIR LEAK. REPAIRS TOOK FROM 09/26/18-10/02/18
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142470October 24, 2018
POWER TRAIN
MINOR VIBRATION ON FRONT END AXLE DURING INITIAL ACCELERATION STARTED EARLY DURING OWNERSHIP, BUT INCREASED OVER TIME WITH MILEAGE AND USAGE. TOOK INTO DEALERSHIP WHERE PURCHASED FOR DIAGNOSIS, BUT COULD NOT ISOLATE CAUSE. PROBLEM WORSENED OVER NEXT COUPLE OF WEEKS, SO TOOK IT BACK IN TO SAME DEALERSHIP. FINALLY DIAGNOSED THE PROBLEM TO BE A MISSING CIRCLIP ("C" CLIP) THAT HOLDS THE CV AXLE IN THE TRANSMISSION CASE. WITHOUT IT, THE AXLE ITSELF WAS WORKING ITS WAY OUT OF THE TRANSMISSION CASE, AND VIBRATING BECAUSE OF ITS LOOSENESS. RESEARCHED THE PROBLEM AND FOUND THAT FULL SEPARATION OF THE AXLE FROM THE TRANSMISSION COULD RESULT IN UNCONTROLLED BEHAVIOR OF CAR, AND INEVITABLE ACCIDENT OR WORSE. THIS WAS A MANUFACTURING/ASSEMBLY ERROR, AND COULD BE A SYSTEMIC PROBLEM IN THE ASSEMBLY PROCESS. THE REPAIR WAS PERFORMED BY THE DEALERSHIP UNDER WARRANTY, BUT THIS COULD PRESENT A DANGEROUS RISK TO OTHER 2017 SONATA PURCHASERS, SO I WRITE THIS COMPLAINT AS BOTH A CIVIC RIGHT AND A RESPONSIBLE CITIZEN. WHEN DISCUSSING THIS ISSUE WITH A HYUNDAI REPRESENTATIVE, I WAS TOLD IN BLUNT AND NO UNCERTAIN TERMS THAT THE PROBLEM WAS RESOLVED AND THERE WAS NO FURTHER ACTION OR DISCUSSION THAT WAS NECESSARY. OUR PRIOR 2011 HYUNDAI'S ENGINE HAD SEIZED AT HIGHWAY SPEED, AND MY WIFE LOST ALL POWER STEERING AND BRAKING. DESPITE SAFETY ISSUES WITH BOTH 2011 AND 2017 SONATAS, THERE WAS NO ACKNOWLEDGEMENT NOR ADMISSION OF ACCOUNTABILITY. I WOULD LIKE TO BE REASSURED THAT THIS AXLE CIRCLIP PROBLEM IS ACKNOWLEDGED AND RECTIFIED, AS THE GREATER SAFETY OF SONATA OWNERS MAY BE AT RISK. WE PERSONALLY NOW FEEL UNSAFE IN THE SONATA MODEL, AND ONLY PURCHASED A SECOND ONE UNDER THE ASSUMPTION THAT LIGHTNING DOESN'T STRIKE TWICE... THIS IS NOT SO...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142195October 23, 2018
POWER TRAIN
MY VEHICLE WAS IN PARK ON MY STREET. MY HUSBAND WAS IN THE PASSENGER SEAT. I EXITED THE DRIVER SIDE OF THE VEHICLE AND OPENED THE DRIVER SIDE REAR DOOR. I KNEELED ON THE SEAT TO REACH BEHIND THE PASSENGER SIDE SEAT TO GRAB MY LAUNDRY BASKET. THE CAR BEGAN TO ROLL BACKWARDS. WE HIT A VEHICLE DIRECTLY BEHIND US AND ENDED UP IN OUR NEIGHBORS YARD. WE CONTACTED THE POLICE AND A TOW TRUCK WAS SENT. THE TOW TRUCK ARRIVED FROM JOYCE'S TOWING ON MT. NEBO ROAD IN PITTSBURGH PA. THE TOW TRUCK DRIVER NOTICED THAT WHILE THE CAR WAS IN PARK THE WHEELS WERE SPINNING. THE BODY SHOP IN WHICH WE TOOK OUR VEHICLE TO, IS HAVING AN ISSUE TRYING TO DUPLICATE THE PROBLEM. IN THE MEANTIME, I DO NOT FEEL THAT OUR VEHICLE IS SAFE, AND DO NOT WANT TO RISK THIS INCIDENT HAPPENING AGAIN, BEING THAT IT WAS AN ISSUE IN 2011-2014 HYUNDAI SONATAS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11133187October 3, 2018
STEERING
JUST AFTER BEGINNING MY DRIVE HOME, ON A SUBURBAN STREET, WARNING LIGHT FOR POWER STEERING CAME ON AND WITHIN ABOUT 1/4 MILE THE POWER STEERING FAILED AND THE STEERING WHEEL SEIZED UP. I WAS FORTUNATE TO BE JUST ABLE TO TURN ON ONTO A SIDE STREET AS I COULD NO LONGER CONTROL THE CAR. CAR WAS A RENTAL CAR AND ONLY HAD 37K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131721September 26, 2018
ENGINE
ENGINE USES FULL SYNTHETIC OIL AT A RAPID RATE. ONE QUART OF FULL SYNTHETIC HAD TO BE ADDED AFTER DRIVING ONLY 3600 MILES FROM PREVIOUS OIL CHANGE, AND AGAIN AT 4700, AND EVEN THEN THE DIPSTICK WAS STILL 1/2 QUART BELOW FULL WHEN OIL WAS CHANGED AT 4800 MILES FROM PREVIOUS OIL CHANGE. HYUNDAI SERVICE TECHNICIAN COULD FIND NO OIL LEAKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131482September 25, 2018
STEERING
CAR STARTED THIS AT APPROXIMATELY 10,000 MILES. IT "WANDERS" ON THE ROAD, AT HIGHWAY SPEEDS. THE STEERING WHEEL FEELS LIKE IT "STICKS" AT SPEED IN THE CENTER POSITION AND IT TAKES CONSIDERABLE FORCE TO TURN THE WHEEL FROM CENTER. THIS CAUSES OVERCORRECTION IN THE STEERING AND YOU TEND TO GO BACK AND FORTH. SINGLE-HANDED CRUISING IS DEFINITELY OUT OF THE EQUATION, AS IT REQUIRES A TWO-HANDED TIGHT GRIP FOR EVEN TINY ADJUSTMENTS. MY WIFE HATES IT AND IT IS UPSETTING TO HAPPEN IN A NEW CAR. DID NOT DO THIS WHEN NEW AND DOES IT IN ALL MODES (NORMAL, ECO, SPORT).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124591September 5, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
ON THIS PAST LABOR DAY, WHICH WAS 9/3/2018, I PULLED INTO A GAS STATION TO REFUEL MY CAR. SHUT OFF CAR AND HAD KEY FOB WITH ME. PUMPED THE FUEL AND GOT BACK IN THE CAR. NOTHING. CAR WAS INOPERABLE. PRESSED THE START BUTTON, PRESSED THE BRAKES, SHIFTED FROM DRIVE TO NEUTRAL AND BACK, PRESSED THE BRAKE AND THE START BUTTON AGAIN AND NOTHING. DASHBOARD LIT UP LIKE A CHRISTMAS TREE WITH THE KEY FOB LIGHT ON, THE CHECK ENGINE LIGHT ON, ETC. CALLED BLUELINK. THEY TRANSFERRED ME TO A "PHONE PROMPT" SWITCHBOARD. PROBLEM IS THE PHONE SCREEN WOULD NOT OPERATE AS IT WAS FROZEN AS WELL. CALLED AGAIN, LADY STAYED ON THE PHONE WITH ME AND TRANSFERRED ME. THEN WHEN TRANSFERRED SHE WAS ABOUT TO HANG UP WITH THE MESSAGE READ THEY WERE CLOSED. WTF? I AM SUPPOSED TO HAVE ROADSIDE ASSISTANCE. REP FROM BLUELINK TOLD ME TO TOW THE CAR. THERE WAS NOTHING SHE COULD DO AS IT WAS A HOLIDAY. HONESTLY, I WAS FURIOUS. I EXITED THE CAR AGAIN AND SHUT THE DOOR. HAD THE FOB WITH ME. GOT BACK IN AND AGAIN, NOTHING. COULD NOT EVEN TURN THE STEERING WHEEL. GOT OUT AGAIN AND THIS TIME CHECKED FUSES, AND TURNED SWITCH OFF THEN ON FOR ALL FUSES. NOTHING AGAIN. REPEATED THE STEPS AS TYPED EARLIER, AND NOTHING. ABOUT 20 MINUTES LATER I TRIED IT AGAIN AND IT STARTED. I HAVE HAD MY COMMUNICATIONS CENTER REPLACED ONCE ALREADY. ANDROID AUTO WORKED WHEN IT FELT LIKE IT. MY SENSORS FOR BLIND SPOTS TURN OFF AT WILL. MY REAR VIEW CAMERA WORKS BUT THE SENSORS DON'T ALWAYS PICK UP ONCOMING CARS OR PEDESTRIANS. THE CAR IS GOING BACK TOMORROW YET AGAIN. THIS TIME I AM PUSHING FOR LEMON LAW. THE ELECTRICAL SYSTEM IS CRITICAL TO THE FUNCTIONALITY OF THE CAR. I LOVE THE MILEAGE I GET FROM THIS CAR AND EVERYTHING ELSE IS GREAT, BUT I AM NOT RUNNING THE RISK OF DRIVING ON THE INTERSTATE AND THE ELECTRONIC SYSTEM JUST DECIDES TO GO ON A VACATION!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114311July 28, 2018
AIR BAGS
I TAPPED A CAR IN FRONT OF ME GOING LESS THAN 5 MPH, NOT EVEN A SCRATCH ON EITHER CAR, BUT THE STEERING WHEEL & THE DRIVER AIRBAG DEPLOYED, CAUSING CUTS, BRUISES, & SCRAPES. THE OFFICER, THE EMT, AS WELL AS THE OTHER DRIVER HAVE NO IDEA WHY THEY WOULD GO OFF IN SUCH A SLOW, LIGHT TAP. THE DAMAGE TO ME, AS WELL AS THE INCONVENIENCE IS DISTURBING.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11113938July 26, 2018
STEERING
AFTER DRIVING MY NEWLY PURCHASED 2017 HYUNDAI SONATA, FOR ANY LENGTH OF TIME OR MILEAGE, THE POWER STEERING WILL MAKE A CLUNK SOUND AND THEN WILL STOP WORKING WHEN SLOWING DOWN AND REACHING A SPEED OF AROUND 10MPH AND THEN WHEN I REGAIN SPEED I AM STILL STRUGGLING TO TURN THE WHEEL BECAUSE I'VE LOST THE POWER STEERING. I DID DISCOVER THAT ONCE THE IGNITION IS TURNED OFF AND RESTARTED THAT THE POWER STEERING WORKS AGAIN. HOWEVER, WHEN DRIVING ON A FREEWAY OR ROAD, PULLING OVER TO RESTART THE VEHICLE IS NOT ALWAYS AN OPTION AND WITH THE STEERING WHEEL SO HARD TO CONTROL, THE POTENTIAL FOR ACCIDENT AVOIDANCE IS LOWERED. AND WINTER WEATHER CONDITIONS WILL MAKE DRIVING WITH THIS MANUAL STEERING SITUATION THAT MUCH MORE DANGEROUS. IT SEEMS THE HYUNDAI ELANTRA IS HAVING THE SAME ISSUE AND A RECALL HAS ALREADY BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111841July 17, 2018
UNKNOWN OR OTHER
I WAS INFORMED BY AN AUTO MECHANIC THAT HYBRID VEHICLES INVOLVED IN A COLLISION COULD EXPLODE WHEN THE CAR DOOR IS OPENED. HAVE YOU HEARD ANYTHING ABOUT THIS? COULD IT BE TRUE? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111260July 13, 2018
UNKNOWN OR OTHER
I WAS DRIVING ON THE INTERSTATE WHEN I HEARD A LONG NOISE THAT SOUNDED LIKE A GUNSHOT. I THEN HEARD A NOISE COMING FROM THE AREA OF THE SUNROOF LIKE BROKEN GLASS. I HAD THE COVER CLOSED. HAD I NOT HAD IT CLOSED, GLASS WOULD HAVE BEEN FALLING IN ALL AROUND US. I PULLED OVER TO LOOK AT IT AND IT LOOKED A BOMB HAD EXPLODED. SOME PIECES WERE STILL ATTACHED BUT SHATTERED AND OTHERS WERE EVERYWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102589June 19, 2018
ELECTRICAL SYSTEM
THIS IS THE PLUGIN HYBRID MODEL. THE LITHIUM ION BATTERY CANNOT BE CHARGED SOMETIMES DUE TO OVERHEATING CONDITION. IF THIS IS NOT FIXED, IT MIGHT CAUSE A FIRE OR EXPLOSION. SOMETIMES, IT WILL NOT LET YOU CHARGE. IT WILL NOT EVEN LET YOU TURN OFF THE CHARGE SCHEDULE TO CHARGE. SOMETIMES, IT STOPS CHARGING DUE TO THERMAL PROBLEM. HYUNDAI IS NOT TAKING RESPONSIBILITY TO FIX THIS. ATTACHED PHOTO DOCUMENTED THAT IT DID NOT ALLOW ME TO SWITCH OFF THE CHARGE SCHEDULER TO START CHARGING. I HOPE HYUNDAI WILL ADDRESS THIS PROBLEM BEFORE THE CAR BURNS UP OR EXPLODES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099226June 1, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. WHILE THE VEHICLE WAS STATIONARY, IT RAPIDLY ACCELERATED WITHOUT WARNING. HYUNDAI OF JASPER IN JASPER, ALABAMA WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099629May 31, 2018
ENGINE
CPSC: HYUNDAI OF ORANGE PARK, FLORIDA DID A GOODWILL REPLACEMENT OF ORIGINAL ENGINE ON MY 2007 SONATA, THE REPLACEMENT THETA ENGINE WAS INSTALLED ON INVOICE 80311 FINISHED ON 7/13/ 11 AND WAS DIRECTED BY GM DANNY HINES AND APPROVED BY HYUNDAI MA. *DT *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094148May 16, 2018
ENGINE, POWER TRAIN
ABRUPT AND TOTAL LOSS OF ACCELERATION AT FULL THROTTLE AT OR NEAR HIGH RPM SHIFT POINTS. THIS BEHAVIOR CAN BE RELIABLY REPRODUCED BY "FLOORING IT" (ALL THE WAY, INCLUDING KICKDOWN) AND NOT LETTING GO - AS IF ONE IS EXECUTING A PASSING MANEUVER. THE POWER LOSS WILL OCCUR AT THE NEXT SHIFT POINT AFTER KICK DOWN, AND WILL NOT BE CLEARED UNTIL THE ACCELERATOR PEDAL IS RELEASED AND RE-APPLIED - OR AFTER APPROXIMATELY 15 TO 20 SECONDS AFTER THE OCCURRENCE IF THE DRIVER DOES NOT RELEASE THE PEDAL. IN CASES WHERE THE PEDAL IS NOT RELEASED AFTER THE POWER LOSS, THE VEHICLE WILL SURGE SUDDENLY AFTER THE CONDITION HAS CLEARED AND REPEAT THE BEHAVIOR DESCRIBED ABOVE. THIS BEHAVIOR CAN BE REPRODUCED IN ANY DRIVE PROGRAM MODE (ECO, NORMAL, SPORT, ) AND IN BOTH AUTOMATIC AND MANUAL SHIFT SELECTION MODES, AND IS ESPECIALLY PREVALENT AT SPEEDS ABOVE 45 MPH WHERE SUDDEN FULL THROTTLE COMMAND CAUSES KICKDOWN. THE DRIVETRAIN SHOULD RESPOND RELIABLY WHEN IT IS COMMANDED FULL-THROTTLE. A SUDDEN POWER LOSS AT A SHIFT POINT DURING A FULL THROTTLE MANEUVER IS UNSAFE: (1) IT DISORIENTATES THE DRIVER AND; (2) CAUSES UN-COMMANDED, UNEXPECTED, AND RAPID CHANGES IN DRIVING FORCE, WEIGHT DISTRIBUTION, FRICTION, AND REACTION FORCES WHICH COULD LEAD TO A LOSS OF CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091575May 3, 2018
POWER TRAIN, UNKNOWN OR OTHER
2017 HYUNDAI SONATA PLUG IN FEATURE FORWARD COLLISION WARNING ON FRONT STICKER SHOULD HAVE ALSO SAID IT ONLY WORKS ABOVE 25MPH AND IT DOES NOT ACTIVATE WARNING SOON ENOUGH SO I THINK ITS CRASH ZONE AND SHOUDL BE ADJUSTABLE AND TESTABLE IT IS NOT NTSB I HOPE CAN HELP MANUFACTURE A STANDARD TERMINOLOGY WHEN IT COME TO SALES AND RELEASE OF HYUNDAI LIABLE IN CASE FAILURE , YES I KNOW THEY WILL NOT COVER FAILURE UNDER MANY CONDITIONS, BUT THE SYSTEM I BROUGHT TO HYUNDAI 2X ONE IN JULY 2017 AND ONE IN MAR 2018 I WAS TOLD FRONTSIDE COLLISION WORK , THERE ARE NO ADJUSTMET FOR DISTANCE VS SPEED TECH JUST TAKE ME FOR RIDE ALMOST COLLIDE WITH THE CAR BEFORE THE COLLISION WARNING CAME ON IT SHOULD HAVE COME ON WITHIN 1-2 SECOND RULE, AND HYUNDAI HAS CHANGE THE SYSTEM FOR YEAR 2018 ,, I'M WORK WITH HYUNDAI TO GET PROPER LABEL , AND RETURN CAR FOR NTSB THE STICKER SHOULD BE MADE TO STATE TYPE OF SYSTEM AND HYUNDAI SHOULD ASK CONSUMER TO SIGN LIABLE RELAEASE THAT SYSTEM WONT ALWAYS WORK, HYUNDAI IS WORK WITH ME, SO THANKS, BUT NTSB SHOUD TEST FRONTSIDE COLLISION SYSTEMS RATE THEM TECHS SHOULD NOT HAVE TO DRIVE THE CAR INTO A CRASH ZONE TO TEST IT, AND I SHOULD BE TOLD SYSTEM NOT WORK<25MPH EVASIVE SALE BUT HYUNDAI WORK WITH ME FYI EXAMPLE OF GOOD SYSTEM IS MOBILEYE 630 FOR FRONTSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089955April 24, 2018
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA HYBRID. WHILE DRIVING APPROXIMATELY 20 MPH, THE FRONT SIDE COLLISION WARNING SYSTEM FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO STEVENS CREEK HYUNDAI (4425 STEVENS CREEK BLVD, SANTA CLARA, CA 95051), BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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