Hyundai Sonata Complaints (2017)

881 consumer complaints on file.

#11278603November 7, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I BOUGHT THE CAR USED FROM A SCAM DEALERSHIP. I HAD NO IDEA THAT THERE WAS AN ENGINE RECALL IN JANUARY UNTIL IT TURNED OFF AND ON JUST ONE WEEK AFTER LEAVING THE LOT. I BROUGHT IT BACK TO THEM, OBVIOUSLY, THEY SAID IT WASN'T THEIR PROBLEM. I THEN TOOK IT TO COLLEGE PARK HYUNDAI TO HAVE THEM UPDATE THE KNOCK SENSOR AND DIAGNOSE THE ISSUE. AFTER AN EXTENDED ROAD TEST, IT WAS DECIDED THAT MY PROBLEM WAS AN ISOLATED INCIDENT. YET I TOOK IT TO OTHER DEALERSHIPS, AND PRETTY MUCH EVERYONE SAYS THE SAME. MY DASH CAM HAS RECORDED THE MOMENTS WHEN THE CAR STUTTERS AND FAILS TO ACCELERATE BEFORE TURNING BACK ON A COUPLE SECONDS LATER. IT HAS HAPPENED ON CURVES AND I HAVE NEARLY DROVE OFF THE HIGHWAY DUE TO THIS. IT ONLY HAPPENS WHEN THE CAR IS REACHING ABOUT 60MPH. I LIVE IN MD BUT WORK IN VA. I'M PAYING HIGH INTEREST FOR A CRAPPY LEMON CAR. I EVEN CONTACTED CORPORATE HYUNDAI, AND THEY JUST LAUGHED AND CALLED ME STUPID FOR BUYING A USED CAR...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269022October 16, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. THE CONTACT TOOK THE VEHICLE TO SPORT DURST HYUNDAI (4507 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707, 919-251-5996) TO BE REPAIRED PER MANUFACTURER RECALL SERVICE CAMPAIGN NUMBER: 953. AFTER THE RECALL REPAIR WAS PERFORMED, WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO STALL AND THE CHECK ENGINE INDICATOR FLASHED. THE CONTACT SPOKE WITH THE SAME DEALER AND WAS INFORMED TO BRING THE VEHICLE BACK TO THE DEALER THE NEXT DAY. THE RECALL REPAIR WAS PERFORMED AGAIN, BUT THE SAME FAILURES RECURRED WHILE DRIVING 40 MPH. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266173October 4, 2019
ELECTRICAL SYSTEM
THE TRUNK LATCH WOULD NOT OPEN. IT WOULD NOT RESPOND WITH KEY FOB, INTERIOR BUTTON, BUTTON UNDER THE HANDLE OR WITH THE KEY. FORCED IT OPEN ONCE AND THEN HAD TO FORCE IT CLOSED. STAYED CLOSED UNTIL REPAIR COULD BE MADE. HYUNDAI WOULD NOT COVER COST OR REPAIR. THERE WAS NO DAMAGE, SHORT OR ANYTHING ELSE THAT WOULD EXPLAIN WHY THIS PART FAILED EXCEPT FOR CHEAPLY MADE PLASTIC PART THAT WORE OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259087September 30, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
OVER THE PAST MONTH MY CAR HAS BEEN IN THE SHOP FOUR TIMES DUE TO IT MALFUNCTIONING WHILE I AM DRIVING IT - AND THAT IS NOT INCLUDING WHEN I TOOK IT IN AT THE END OF AUGUST BECAUSE THE TRUNK MERCHANISM BROKE AND IT WOULDN'T CLOSE. THE FIRST TIME HAPPENED OVER LABOR DAY WEEKEND WHEN I WAS ON A ROADTRIP, OUT OF NOWHERE THE CAR WOULD NOT ACCELERATE AND, LIKE OTHERS ON THE NHSA WEBSITE HAVE STATED, IT WAS VERY JUMPY AND WOULDN'T GO PAST 45 MPH. I TOOK IT TO THE DEALER WHERE THEY REPLACED A SAFETY RECALL IN THE WIRING SYSTEM AND IT WORKED FINE FOR A FEW DAYS BEFORE IT HAD THE SAME PROBLEM AGAIN. WHEN I TOOK IT TO THE DEALER THE SECOND TIME THEY TOLD ME THE ENGINE NEEDED TO BE REPLACED BECAUSE THE ENGINE WAS ESSENTIALLY BROKEN AND THERE WERE LITTLE METAL PIECES INSIDE. IT TOOK A WEEK TO REPLACE AND THEN EVERYTHING WAS FINE FOR A FEW DAYS UNTIL YESTERDAY. YESTERDAY THE BATTERY LIGHT TURNED ON AND THE REPAIR SHOP LET ME KNOW THE BATTERY WAS IN GOOD HEALTH BUT LOW ON CHARGE SO THEY CHARGED IT AND IT SEEMED TO BE WORKING FINE. THEN THIS MORNING WHILE ON THE HIGHWAY ALL OF THE EMERGENCY SERVICE LIGHTS (CHECK ENGINE, CHECK BRAKES, ETC.) CAME ON AT THE SAME TIME AND THE STEERING WHEEL LOCKED UP AND IT WAS UNDRIVABLE. I BY SOME MIRACLE MANAGED TO PULL THE CAR OVER WHERE I HAD TO GET THE CAR TOWED TO THE DEALER WHERE I AM AWAITING TO HEAR WHAT IS WRONG. DO NOT PURCHASE THIS CAR. AFTER READING UP ON IT APPARENTLY THERE SEEMS TO BE ISSUES WITH THE ENGINE AND ELECTRICAL SYSTEM, THAT IS EXTREMELY DANGEROUS. I WAS LUCKY ENOUGH TO NOT HIT ANYONE BUT I COULD HAVE BEEN SERIOUSLY INJURED ALL FOUR TIMES THE CAR MALFUNCTIONED. ALL OF THESE ISSUES HAVE BEEN CONFIRMED BY THE DEALER TO HAVE BEEN DUE TO MANUFACTURAL DEFECTS - SOMETHING THAT IS OUT OF MY CONTROL AND SHOULDN'T HAPPEN FOR A CAR THAT IS UNDER 26K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258885September 29, 2019
ENGINE, POWER TRAIN
CAR LOSES POWER IN SITUATIONS WHERE YOU NEED TO ACCELERATE LIKE PASSING AND MERGING. WE JUST BOUGHT THIS VEHICLE 8/3/2019. THIS IS BERY DANGEROUS. AFTER THE CAR JERKS AND LOSES POWER, THEN IT SUDDENLY COMES BACK FULL THROTTLE. I WAS ALMOST HIT BY ANOTHER CAR AS IOST POWER WHILE MERGING INTO 55MPH TRAFFIC. THE CAR IS NOW IN THE SHOP AND WE ARE AWAITING A DIAGNOSTIC. THIS IS VERY DANGEROUS AND IF NOT CORRECTED SHOULD CAUSE THESE CARS TO BE TAKEN OUT OFF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258214September 25, 2019
ENGINE
2017 SONATA SPORT USES 1/2 QT OF OIL EVERY 1000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256692September 19, 2019
ENGINE
AFTER DRIVING AN HOUR OR TWO, WHEN YOU STOP AND FILL HER UP WITH GAS, THE CAR ENGINE WILL NOT START AFTER IT'S FULL AND YOU'RE READY TO GET OUT ON THE ROAD AGAIN. YOU HAVE TO WAIT LIKE 20 MINUTES AND MAYBE MORE, BEFORE THE CAR STARTS AGAIN. MEANTIME, THE GAS ATTENDANT IS ALREADY ANNOYED WHY YOU CAN'T MOVE YOUR CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256295September 17, 2019
UNKNOWN OR OTHER
TRUNK LATCH FAILED COMPLETELY. FAILURE TO RELEASE BY KEY FOB, FAILURE TO RELEASE FROM INTERIOR BUTTON, AND FAILURE TO RELEASE FROM MANUAL LOCK CYLINDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255337September 13, 2019
POWER TRAIN
IF THE VEHICLE IS LEFT IN DRIVE AND TURNED OFF IT WILL ROLL BACKWARDS. I GOT OUT OF THE DRIVER SEAL AND THE WIFE WAS IN THE PASSENGER SEAT AND TURNED THE VEHICLE BEFORE SHE GOT BECAUSE SHE WAS ON THE PHONE. THE VEHICLE ROLLED IN THE ROAD WAY, THANKFULLY NOTHING HAPPENED TO ANYBODY. ACCORDING TO THE DEALERSHIP THE NEWER MODELS DO NOT DO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253404September 5, 2019
POWER TRAIN
MY VEHICLE IS UNDER 70,000 MILES. I WAS INFORMED BY THE DEALER SERVICE DEPARTMENT IT NEEDS A NEW TRANSMISSION. THE TRANSMISSION IS NOT SHIFTING PROPERLY AND HAS CAUSED THE VEHICLE TO STALL ON THE ROAD ON A COUPLE OF OCCASIONS. THE VEHICLE IS MAKING A GRINDING/CLICKING NOISE WHEN IT SHIFTS. THE DEALER IS NOT HONORING THE POWER TRAIN WARRANTY FROM THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245830August 22, 2019
STEERING
STEERING LOCKS UP WHILE DRIVING. STEERING MAKES A CLUNKY NOISE AND VIBRATION WHEN TURNING TO THE LEFT. STEERING WARNING LIGHT AND TRACTION CONTROL LIGHT COMES ON AND GOES OFF INTERMITTENTLY. TOOK IT TO DEALERSHIP AND THEY COULDN'T DUPLICATE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244884August 19, 2019
STEERING
POWER STEERING LOCKS UP OR STOPS, WHEN CAR IS MOVING OR WHEN PARKING, I HAVE TO SHUT THE CAR OFF TO RESTORE STEERING. THIS PROBLEM HAS NEARLY CAUSE 3 ACCIDENTS, THE HYUNDIA DEALER HAD THE CAR IN SHOP 2 TIMES AND SAID THEY CAN'T DUPLICATE THE PROBLEM SO THE CAN'T FIX. I KNOW MANY OTHER OWNERS HAVE HAD THE SAME PROBLEM. THIS PROBLEM HAPPENED ON THE HWY'S AND IN TOWN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244928August 19, 2019
ENGINE
I WAS DRIVING AND ENGINE STARTED TICKING THEN 2 SECONDS LATER OIL LIGHT CAME ON THEN CAR DIED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244736August 18, 2019
UNKNOWN OR OTHER
DRIVING TO WORK WHEN I HEARD A RATTLING NOISE AND ENGINE LIGHT CAME ON & OFF, THEN I SMELLED AND SAW SMOKE, SO IMMEDIATELY PULLED OUT OF THE FREEWAY TO THE NEAREST EXIT LUCKILY A PARKING LOT BEFORE THE CAR BURST INTO FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11243662August 13, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I BOUGHT MY CAR NOVEMBER 28, 2017. ON JUNE 27, 2019, THE INTERIOR LIGHTS AND THE LICENSE PLATE LIGHT WERE INOPERATIVE. I'VE BROUGHT THE CAR INTO THE DEALERSHIP I BOUGHT THE CAR FROM THREE TIMES, BUT THEY WERE UNABLE TO FIX THE PROBLEM. NOW, MY CAR HAS BEEN IN A DIFFERENT DEALERSHIP FOR THE PAST APPROXIMATELY TWO WEEKS, AND IT STILL HASN'T BEEN FIXED. IF I DRIVE A VEHICLE WITHOUT A FUNCTIONING LICENSE PLATE LIGHT, I'M SUBJECT TO A $30 FINE. I'VE BEGUN TO ASSEMBLE DOCUMENTATION FOR A LEMON LAW COMPLAINT. I'M INCLUDING THE REPAIR INVOICE FOR THE FIRST TIME I BROUGHT MY CAR INTO THE ORIGINAL DEALERSHIP AND THE LAST TIME I BROUGHT THE CAR INTO THE ORIGINAL DEALERSHIP. SO PLEASE DISREGARD THE ATTACHMENT INFORMATION AT THE BOTTOM OF THE FORMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234987July 26, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TRUNK WILL NOT OPEN, WITH DASH BUTTON, TRUNK BUTTON, OR KEY. STATIONAY WITH $173 PERISHIBLE GROCERIES INSIDE, WILL BE ODERIOUS BY THE TIME IT GETS TO A SHOP. PARKED IN GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235212July 26, 2019
EXTERIOR LIGHTING
MY HEAD LIGHT MELTED AND THE WIRE HARNESS, I STARTED THE VEHICLE I THE MORNING AND I HAD WEIRD NOISE, I CHECKED AND HEAD LIGHT WAS OFF, I OPENED AND TO FIND OUT THE WHOLE BULB SOCKET WAS MELTED. THEN THE BREAK LIGHT ALWAYS GETS OVER HEATED AND BURNS DOWN , I CHANGE THEM ALMOST EVERY MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234789July 25, 2019
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
WHAT A HORRIBLE EXPERIENCE, AT ABOUT 6:45AM ESATERN TIME ON 07/25/2019, WHILE DRIVING ON THE HIGHWAY THE CAR TRUNK FLIPPED OPEN WITHOUT ANY WARNING SIGNS OR ANY SIGNS OF DEFECT AND I IMMEDIATELY PULLED OVER BY EMERGENCY SIDE AND TRIED TO CLOSE IT BACK, AFTER ALL FAILED ATTEMPTS TO CLOSE THE TRUNK, WITH TRUNK WILD OPEN, I HAD TO DRIVE STRAIGHT DOWN TO THE HYUNDAI DEALERSHIP WERE THE CAR WAS PURCHASED (RICK CASE HYUNDAI DULUTH 3190 SATELLITE BLVD, DULUTH GA 30096) AND TO MY UTMOST SURPRISE, AFTER EXPLAINING THE INCIDENT TO THE SERVICE MANAGER, I WAS TOLD THAT THE WARRANTY DOES NOT COVER SUCH MECHANICAL DEFECT AND THEY CHARGED ME $233 JUST TO FIX THE LATCH, I TRIED TO CONTACT HYUNDAI CUSTOMER CARE AND THEY DID NOT OFFER ANY SOLUTIONS AT ALL, WHAT A VERY POOR CUSTOMER EXPERIENCE. THIS IS THE 3RD TIME I HAVE TO DEAL WITH THIS PROBLEM OF TRUNK LATCH PROBLEMS AND NO ONE SEEMS TO CARE OR HELP OUT.. REALLY DISAPPOINTED WITH HYUNDAI. MY CONTACT PHONE NUMBER: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234043July 23, 2019
ENGINE
I PURCHASED MY 2017 HYUNDAI SONATA ON JULY 21, 2017 IN HOUSTON, TX. EARLY JUNE 2019 I RECEIVED A LETTER REGARDING A RECALL ON THE ENGINE, I TOOK IT TO THE LOCAL DEALERSHIP AND GOT THE REQUIRED UPDATE. ON JUNE 17, 2019 MY VEHICLE BECAME INOPERABLE ON THE HIGHWAY DUE TO THE RECALL, WHICH PLACED IT IN A SAFETY MODE AND CAUSED THE ENGINE LIGHT TO BLINK CONTINUOUSLY. I PARKED MY VEHICLE, CONTACTED HYUNDAI TOWING AND HAD IT DELIVERED TO A DEALERSHIP. AFTER FOUR DAYS WITH NO CALL TO UPDATE ME ON MY VEHICLE, OFFER A LOANER CAR OR RENTAL, I CONTACTED THE 800 NUMBER AND WAS TOLD THERE WAS NOTHING HYUNDAI COULD DO TO ASSIST WITH THE INCONVENIENCE THEY HAVE CAUSED. MY COMPLAINT WAS SENT TO CASE MANAGER, DIANE C. (714-965-3595). I NEVER RECEIVED A RESPONSE FROM DIANE. ON JULY 13, 2019, I TRAVELED TO CHICAGO, IL, WHILE ON THE HIGHWAY GOING AROUND 70 MPH, THE CAR AGAIN PLACED ITSELF IN SAFETY MODE, PULLING IT BACK DOWN TO 45 MPH AND CAUSING THE VEHICLES BEHIND ME TO BRAKE AND SWERVE IN THE ATTEMPT TO NOT REAR END ME. I IMMEDIATELY WENT TO THE CLOSEST HYUNDAI DEALERSHIP, ROGERS HYUNDAI, 2700 S MICHIGAN AVE, CHICAGO IL, 60616. THE SERVICE MANAGER, TONY SERPICO, WAS NO HELP TO ME WHATSOEVER. HE WAS VERY RUDE AND INSINCERE TO MY PROBLEM. I CONTACTED THE TOWING COMPANY AGAIN AND HAD MY VEHICLE TOWED TO ANOTHER DEALERSHIP. I NEEDED TO RETURN HOME FOR WORK SO I RENTED A VEHICLE AT MY OWN EXPENSE. DIANE FINALLY CONTACTED ME AFTER I CALLED AND SENT 'ALERTS' TO HER SEVERAL TIMES. I EXPLAINED THE WHOLE SITUATION TO HER AND HAVE YET TO GET A RESPONSE REGARDING MY VEHICLE, A RENTAL OR MY REIMBURSEMENT. I AM VERY UPSET AT THE WAY HYUNDAI HAS TREATED ME THROUGHOUT THIS WHOLE ORDEAL, WHICH IS AT NO FAULT OF MY OWN. INSTEAD OF REPLACING THE ENGINE OR BUYING BACK THE VEHICLE HYUNDAI CONTINUES TO PUT ME AND MY FAMILY IN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233915July 22, 2019
STEERING
MY VEHICLE HAS 65000 MILES AND THE STEERING WOULD FREEZE UP WHILE DRIVING ON A LOCAL STREET AND ALMOST HAD A COLLISSION. FIRST TIME I NOTICED THE PROBLEM WAS WHEN MY VEHICLE HAD 55000 MILEA AND IT WAS UNDER WARRANTY. THEY REPLACED A PART AT THAT TIME AND NOW JUST 2 MONTHS LATER I HAVE THE SAME PROBLEM BUT THE DEALERSHIP REFUSE TO FIX THE PROBLEM. IT IS A SAFETY ISSUE AND IT STARTED WHILE UNDER WARRANTY. CAN YOU PLEASE HELP ME WITH THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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