Hyundai Santa Fe Complaints (2017)

972 consumer complaints on file.

#10882262July 2, 2016
POWER TRAIN
TRANSMISSION HESITATES BADLY FOR ABOUT 1-2 SECONDS BEFORE GOING INTO GEAR TO MOVE CAR AFTER COMING TO COMPLETE/ROLLING STOP OR IN SLOW TURNS. TRANSMISSION DOES THIS ONLY INTERMITTENTLY. THIS CAN BE DANGEROUS FOR MERGING INTO TRAFFIC ON HIGHWAY OR STREETS DUE TO FACT THAT CAR WILL NOT RESPOND IMMEDIATELY TO DRIVER ACCELERATION INPUT. THIS IS AN ONGOING PROBLEM SINCE WE BOUGHT THE CAR BRAND NEW 3 WEEKS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881942July 1, 2016
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
ON APRIL 15, OUR BRAND NEW SANTA FE WAS INVOLVED IN AN ACCIDENT. WHILE DRIVING IN LOW SPEED TRAFFIC SUDDENLY, WHILE MY FIANCE REAR ENDED SOMEONE. TO THIS DAY SHE CANNOT FIGURE OUT WHAT HAPPENED. SHE IS A CAREFUL DRIVER, DOES NOT SPEED AND KNOWS THAT THE AREA WERE SHE WAS DRIVING IS HIGH TRAFFIC AND WAS COMING UP TO A RED LIGHT. BOTH OF HER HANDS WERE ON THE WHEEL AND SHE WASN'T ON A PHONE OR ANYTHING. SHE BELIEVES SHE HIT THE BREAKS, AND AS STATED BEFORE STILL DOES NOT KNOW WHAT HAPPENED. AFTER READING THESE COMPLAINTS WE ARE WONDERING IF WE HAD THE SAME ISSUE AS SOMEONE ELSE WHO REPORTED AND IS THE CAUSE OF THE ACCIDENT. WE FIGURED WE WOULD REPORT THIS. WE ARE ALSO WONDERING IF OTHER PEOPLE ARE HAVING SIMILAR ACCIDENTS SINCE THERE HAS BEEN A MAJOR ISSUE GETTING PARTS TO REPAIR SAID CAR (CAR HAS NOW BEEN OFF THE ROAD FOR 11 WEEKS MOST PARTS REQUIRED FOR REPAIR HAVE BEEN EXTERNALLY BACKORDERED AND HYUNDAI HAS BEEN EXTREMELY UNHELPFUL TO HELP US GET OUR CAR REPAIRED). THE CONSUMER STATED THE VEHICLE LUNGED FORWARD, WHILE SLOWLY DEPRESSING THE BREAKS. THE MANUFACTURER WAS NOTIFIED. UPDATED 11/2/2017*JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10876072June 23, 2016
POWER TRAIN
I HAVE A 2017 SANTE FE LIMITED ULTIMATE AND WHEN SLOWING DOWN TO BETWEEN 10 TO 15 MPH AND THEN TRYING TO ACCELERATE THE 3.3 LITER MOTOR 6 SPEED TRANSMISSION HESITATES WHEN DOWN SHIFTING FROM 3RD GEAR TO 2ND GEAR. THIS HESITATION LEFT ME IN INTERSECTIONS A FEW SECONDS LONGER THAN I SHOULD HAVE BEEN MAKING THE CARS COMING FROM THE OPPOSITE DIRECTION DANGEROUSLY CLOSE TO ME. I'VE BEEN TO TWO HYUNDAI DEALERSHIPS AND AFTER TEST DRIVING THE CAR WITH ME THE HYNDAI MECHANICS TOLD ME THIS WAS THE WAY THE CARS WERE DESIGNED AND WITHOUT CODE LIGHTS COMING ON THEY COULD NOT FIX THE CAR. HEARING THIS FROM HYUNDAI MECHANICS WAS NOT CONFIDENCE INSPIRING TO LEARN THAT WITHOUT A CODE LIGHT COMING ON THEY COULD NOT FIND OR FIX A PROBLEM. ALSO AT HIGHWAY SPEEDS IF YOU STEP DOWN ON THE GAS TOO FAR THE CAR WILL DOWN SHIFT TO MUCH AND THE MOTOR WILL REV UP TO 6000 RPMS RESULTING THE CAR NOT ACCELERATING. I HAD A 2011 SANTE FE GLS WITH A 6 CYLINDER MOTOR AND IT SEEMED TO BE MORE RESPONSIVE THE TRANSMISSION FOR THAT YEAR SEEMED BETTER MATCHED FOR THE MOTOR AND WORKED FLAWLESSLY. HOPEFULLY HYUNDAI FINDS A FIX/UPDATE FOR THIS PROBLEM BECAUSE THERE IS A LOT TO LIKE ABOUT THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876079June 23, 2016
SEAT BELTS
I HAVE A 2017 HYUNDAI SANTE FE LIMITED ULTIMATE AND WHEN A PASSENGER SITS IN THE FRONT PASSENGER SEAT AND DOES NOT HAVE THERE SEAT BELT FASTENED NO AUDIBLE WARNING SOUND ALARMS TELLING THEM TO FASTEN THERE SEAT BELT. I HAVE GONE TO A HYUNDAI DEALERSHIP AND THE MECHANIC TOLD ME THAT THE AUDIBLE ALARM ONLY GOES OFF IF THE DRIVER DOESN'T HAVE THEIR SEAT BELT FASTENED. THIS DOES NOT SEEM RIGHT TO ME THEY ALSO TOLD ME THAT THEIR IS NO RECALL ON MY VEHICLE FOR THIS PROBLEM. I CALLED HYUNDAI CUSTOMER SERVICE ( 800 633-5151) AND THEY TOLD ME THE SAME THING THAT THEIR IS NO RECALL ON MY VEHICLE FOR THIS PROBLEM. ALTHOUGH I DID READ ON THE NHTSA WEBSITE THAT THEIR WAS A RECALL FOR THIS PROBLEM. I'M GETTING VERY FRUSTRATED WITH HYUNDAI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875961June 22, 2016
POWER TRAIN
PURCHASED NEW ON APRIL 17TH OF THIS YEAR. VEHICLE CONTINUALLY HAS A PROBLEM ACCELERATING FROM LOW SPEED....ROUGHLY BETWEEN 2 AND 10 MILES AN HOUR. IF YOU SLOW DOWN BUT DO NOT COME TO A COMPLETE STOP THE VEHICLE WILL HAVE A LONG PAUSE THEN LURCH INTO CORRECT GEAR. RENDERS CAR NEARLY UNDRIVEABLE AT LOW "PARKING LOT" TYPE SPEEDS. DEALER STATES THAT WITHOUT A CHECK ENGINE LIGHT THERE IS NO PROBLEM. CLEARLY THERE IS SOME SORT OF PROBLEM AS EVERY COMPLAINT I SEE IS REGARDING THIS EXACT SAME ISSUE. HYUNDAI NEEDS TO FIX THIS OR I WILL TERMINATE MY LEASE AND SEEK REIMBURSEMENT FOR MONEY SPENT ON THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875498June 21, 2016
VEHICLE SPEED CONTROL
WHEN DEPRESSING THE ACCELERATOR AT SPEEDS LESS THAN ABOUT 10MPH, THE VEHICLE HAS A VERY SIGNIFICANT HESITATION - ABOUT 2 SECONDS WHEN THE VEHICLE IS COMPLETELY NON-RESPONSIVE. HAPPENS EVERY TIME AT LOW SPEED TURNS, AND IS DANGEROUS WITH VEHICLES BEHIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874870June 17, 2016
POWER TRAIN
WHEN SLOWING DOWN THEN ACCELERATING TO A HIGHER SAY (SAY IN STOP AND GO TRAFFIC) THE TRANSMISSION FREQUENTLY LUGS AND STRUGGLES TO SELECT A GEAR, RESULTING IN A SIGNIFICANT ACCELERATION DELAY. THIS POSES A SAFETY ISSUE AS A DELAY IN ACCELERATION COULD LEAD TO A COLLISION. THIS HAS BEEN AN ISSUE SINCE THE CAR WAS NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874600June 16, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I BOUGHT THE VEHICLE ON 5/7/16. ON 6/2/16 I WAS DRIVING ON HIGHWAY 395 WHEN I NOTICED SMOKE COMING OUT OF THE ENGINE COMPARTMENT. THE CAR STARTED LOSING POWER AND EVENTUALLY DIED. WHEN I GOT IT PULLED OVER TO THE SIDE OF THE ROAD I NOTICED FLAMES COMING OUT FROM THE FRONT OF THE ENGINE. I GRABBED WHAT I COULD AND GOT OUT OF THE CAR. WITHIN 5 MIN THE FRONT OF THE CAR WAS ENGULFED IN FLAMES. I HAD APPROXIMATELY 675 MILES ON IT. I HAVE CONTACTED HYUNDAI BUT THEY HAVE NOT RESPONDED TO ME. I ORDERED A COPY OF THE POLICE REPORT BUT HAVE NOT RECEIVED IT YET. I HAVE PICTURES THAT I HAVE ATTACHED. I AM CONCERNED ABOUT THIS HAPPENING TO OTHER PEOPLE. THANKFULLY I DIDN'T HAVE GRANDKIDS IN THE CAR, I'M NOT SURE I WOULD HAVE BEEN ABLE TO GET THEM OUT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10874645June 16, 2016
VEHICLE SPEED CONTROL
THE CAR APPEARS TO HESITATE UPON ACCELERATION FROM A LOW SPEED, MOST NOTICEABLY COMING OUT OF TURNS. THE HESITATION IS RANDOM AND JERKS THE CAR FORWARD AND BACK. I TOOK IN FOR SERVICE AND THEY SAY NO FIX IS AVAILABLE. DEALER SAID IT WAS NOT A SAFETY ISSUE BUT A SATISFACTION ISSUE. THAT IS A FALSE STATEMENT, AS IT IS INDEED A HUGE SAFETY ISSUE. OTHERS HAVE INDICATED A SIMILAR PROBLEM AS WELL IN THE SANTA FE ONLINE FORUMS (HTTP://WWW.SANTAFEFORUMS.COM/ACCELERATION-ISSUES-T10953.HTML?S=8588CA5231ADDA19BDA5C53064AE9CC8&AMP;T=10953)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871095May 26, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 HYUNDAI SANTA FE. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE ACCELERATED AGGRESSIVELY. THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL MULTIPLE TIMES FOR THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE FOUND. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864220May 10, 2016
POWER TRAIN
WHILE IN SLOW SPEEDS, THE TRANSMISSION STRUGGLES TO SELECT THE PROPER GEAR. CAUSING THE VEHICLE TO ACCELERATE FASTER TAN NORMAL, SPECIALLY WHILE TURNING AFTER REDUCING SPEED. YOU HAVE TO CONTROL THE ACCELERATION USING YOUR DRIVING EXPERIENCE, HOWEVER THIS IS NOT SAFE AT ALL. TESTED USING, ECO, NORMAL AND SPORT DRIVING MODES, THE ONLY TIME I COULDNT REPRODUCE THE ISSUE WAS WHILE ON SPORT MODE (I WANT TO DRIVE ON ECO WHILE IN THE CITY) HOPEFULLY HYUNDAI WILL TACKLE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863766May 7, 2016
POWER TRAIN
THERE IS A RECURRING ISSUE WITH THE TRANSMISSION WHERE IN LOW OR SLOW SPEED SITUATIONS WHEN YOU APPLY POWER THE TRANSMISSIONS STUTTERS OR STUMBLES. IT IS MOST PREVALENT WHEN TURNING IN AN INTERSECTION ACROSS ONCOMING TRAFFIC WHERE YOU NEVER QUITE STOP OR WHEN ROLLING AT STOP SIGN. WHEN YOU APPLY THROTTLE THE CAR SHIFT LOGIC SEEMS CONFUSED AT WHAT GEAR TO GO INTO SO IT JUST SITS THERE OR LURCHES, THEN TO GET GOING YOU HAVE TO APPLY FULL THROTTLE SO IT PICKS THE CORRECT GEAR TO ACCELERATE IN. THE CAUSES A HIGH SPEED REACTION IN THE VEHICLE, WHICH IS NOT SAFE EITHER. THIS VEHCILE HAS THREE DRIVING MODES. THE DEFAULT, NORMAL SETTING. ECON, AND SPORT. SPORT SETTING SEEMS TO CORRECT THIS SAFETY ISSUE, BUT IT HAS TO BE TURNED ON EACH TIME THE CAR IS RESTARTED. SPORT MODE THEN LOCKS OUT OVERDRIVE SO YOU MUST THEN PHYSICALLY RETURN THE CAR TO NORMAL MODE TO GET IT TO RETURN TO 6TH GEAR OR OVERDRIVE. I HAVE BEEN DRIVING MORE THAN 23 YEARS AND HAVE HAD PROBABLY 40 DIFFERENT VEHICLES, THIS TRANSMISSION RENDERS THE VEHICLE NEARLY UNDRIVABLE IN SOME SITUATIONS. IN CERTAIN SCENARIOS WHEN YOU REALLY NEED THE VEHICLE TO ACCELERATE IT MAY NOT AND YOU MAY BE HIT BY ONCOMING TRAFFIC, A TRAIN ETC. THIS HAS BEEN AN ISSUE SINCE THE CAR WAS DRIVEN OFF THE LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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