Hyundai Santa Fe Complaints (2013)

605 consumer complaints on file.

#10524563July 12, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE SPORT. THE CONTACT STATED THAT WHILE ACCELERATING FROM A TRAFFIC STOP, A LOUD GRINDING NOISE EMITTED FROM OUTSIDE OF THE VEHICLE. THE VEHICLE FAILED TO OPERATE IN DRIVE OR REVERSE. THE VEHICLE WAS THEN TOWED TO THE DEALER, WHO STATED THAT THE FRONT AXLE WAS FRACTURED. THE VEHICLE WAS REPAIRED WITH A NEWLY MANUFACTURED AXLE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 4,200. UPDATED 10-21-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524589July 12, 2013
VISIBILITY/WIPER, SEATS, EXTERIOR LIGHTING
HAVE BEEN NOTICING OCCASIONALLY THE FRONT WINDSHIELD WIPERS DO NOT RETURN TO THEIR "PARKED" POSITION. THEY WILL OCCASIONALLY STAY TOO FAR UP BY 2 TO 3 INCHES. WHEN PARKED, THEY SHOULD BE BELOW THE HOOD LINE TUCKED NICELY TO THE WIPER COWL. I HAVE FOUND ON ABOUT 5 OCCASIONS SINCE OWNING THIS CAR THAT THE WIPERS ARE UP AS OPPOSED TO PARKED DOWN CORRECTLY. THE DRIVER SEAT ALSO ROCKED QUITE A BIT WHEN FIRST PURCHASED. TWO OF US DRIVE THE VEHICLE, NEITHER OF US ARE OVERWEIGHT AT ALL. WE GOT THE SEAT TRACK ASSEMBLY UNDER THE DRIVER'S SEAT REPLACED. THIS HELPED THE PROBLEM ALOT, BUT THE SEAT STILL WOBBLES ENOUGH TO BE ANNOYING. HAVE ALSO NOTICED ON OTHER SANTA FE'S THAT THE FOG LAMP BULB SHIELD (INSIDE THE LENS ASSEMBLY) APPEARS MELTED, AS IT DANGLES DOWN FAR TOO LOW AND CAUSES THE FOG LIGHT OUTPUT TO BE INCORRECTLY AIMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524267July 10, 2013
ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
6/25/13 MY WIFE WAS TRAVELING APPROXIMATELY 45MPH ON A 95 DEGREE DAY (FLORIDA) WHEN THE AIR CONDITIONER BRIEFLY BLEW HOT AIR THEN STOP PRODUCING ANY AIR PERIOD. THE A/C LIGHT TURNED OFF AND NONE OF THE OTHER BUTTONS WOULD WORK. SHE TOOK IT TO THE LOCAL HYUNDAI DEALERSHIP WHERE THEY KEPT IT FOR THE DAY. SHE WAS ADVISED THEY WERE UNABLE TO DUPLICATE THE INCIDENT, THE VEHICLES COMPUTER DID NOT SHOW ANY ERRORS, AND THE AIR PERFORMED PROPERLY FOR THEM. 7/10/13 MY WIFE WAS TRAVELING ON THE INTERSTATE AT APPROXIMATELY 70MPH AND THE AIR CONDITIONER STOPPED BLOWING AGAIN. THE A/C LIGHT WAS NOT ILLUMINATED AND THE AIR FLOW DIAL WOULD NOT RESPOND. SHE TOOK IT TO THE LOCAL DEALERSHIP AGAIN AND KEPT THE VEHICLE RUNNING FOR THE SERVICE TECH TO VIEW. THE SERVICE TECH WAS DUMBFOUNDED BY THE INCIDENT. THE VEHICLE WAS TURNED OFF AND RESTARTED AND THE AIR BEGAN TO BLOW WITHOUT ISSUE. WE HAVE NOT PICKED UP THE VEHICLE YET BUT WILL UPDATE WHEN ITS RETURNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524274July 10, 2013
POWER TRAIN
SITTING AT A RED LIGHT. LIGHT TURNED GREEN AND I PUT MY FOOT ON THE GAS. CAR MADE A LOUD CLUNKING NOISE AND WOULDN'T MOVE. 2 POLICEMEN PUSHED US OUT OF THE TRAFFIC AND CALLED AAA. WE WERE TOWED TO THE LOCAL HYUNDAI DEALER (WHERE CAR WAS PURCHASED). CAR WAS IN THE SHOP FOR 22 DAYS. IT WAS DETERMINED THAT THERE WAS A CRACK IN THE RIGHT FRONT AXLE. NOT THE END OF THE PROBLEM........THE DEALER HAD A HARD TIME GETTING THE REPLACEMENT PART. FINALLY LOCATED ONE IN SO. CALIF. AND HAD IT SHIPPED 400 MILES TO CARSON CITY, NV. PART WAS REMOVED FROM ANOTHER 2013 SANTA FE. ACCORDING TO HYUNDAI, THERE ARE POTENTIALLY 50,000 VEHICLES THAT COULD BE AFFECTED BY THIS PROBLEM. SO, SINCE OUR REPLACEMENT PART CAME OUT OF ANOTHER 2013 SANTA FE, WE ARE CONCERNED THIS MAY RE-OCCUR. WE MAY BE ONE OF THE TWO CARS MENTIONED IN THE ONLINE ARTICLE OF 7-9-13. BUT, NOT SURE IF WE ARE SO.......YOU MAY HAVE MORE THAN JUST TWO VEHICLES WITH THIS PROBLEM SO FAR. WE WOULD LIKE TO BE KEPT INFORMED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524015July 9, 2013
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
I WAS MAKING A RIGHT TURN OUT OF A SHOPPING PLAZA ONTO A MAIN HIGHWAY WHEN THE TRACTION CONTROL ENGAGED BECAUSE OF FRESH WET ROADS, A LOUD BOOM CAME FROM THE PASSENGER SIDE FRONT. RIGHT AFTER THE BOOM THE SUV REVVED UP AND THE SUV HAD TOTAL LOSS OF POWER AND WOULDN'T MOVE FORWARD AT ALL. I COASTED TO THE SIDE OF THE ROAD. I PUT THE SUV IN PARK, SHUT IT OFF. AFTER RESTARTED SUV HAD FULL WORKING POWER WITH DRIVE AND REVERSE5X. VEHICLE IS NOW AT DEALER FOR INSPECTION FOR DAMAGE/(SAFETY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523794July 8, 2013
STEERING
STEERING WANDERS FROM CENTER AT HIGHWAY SPEED (65+MPH). REQUIRES CONSTANT AND EXCESSIVE CORRECTION TO KEEP IN THE LANE. I HAVE TAKEN CAR TO DEALER TO HAVE IT SERVICED ON 7/03/2013 WITH NO RESOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523031July 3, 2013
WHEELS
I WAS MAKING A RIGHT TURN ON RED AND MY SPEED WAS APPROXIMATELY 5 MILES AN HOUR. THERE WAS A FRONT CURB, THEN A RAMP FOR WHEEL CHAIR ACCESS, AND THEN A SECOND CURB WHICH WAS FURTHER OUT. MY RIGHT FRONT WHEEL CLEARED THE FIRST CURB, BUT CAUGHT THE SECOND CURB. MY CAR FELL ON ITS LEFT SIDE AND SLIDE A FEW YARDS. I WAS NOT INJURED, BUT THE CAR WAS TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10522691July 1, 2013
ELECTRICAL SYSTEM, ENGINE
6/10/13 WHILE DRIVING 45 MPH WITH OUTSIDE TEMP AROUND 90 DEGREES MY AIR CONDITIONING STOPPED WORKING. TRIED TURNING OFF AND ON BUT WOULD NOT WORK. PULLED TO THE SIDE OF THE ROAD TURNED THE CAR OFF AND RESTARTED AND THE AIR CONDITIONING WORKED AGAIN. I THOUGHT IT WAS JUST A FLUKE. 6/28/13 WHILE DRIVING 65 MPH ON THE INTERSTATE THE CAR LURCHED AND THE RPMS WENT UP AND DOWN. I PULLED TO THE SIDE OF THE ROAD BUT NO LIGHTS WERE ON AND EVERYTHING LOOKED NORMAL. I PULLED BACK ON THE ROAD AND TOOK THE NEXT EXIT. AT ABOUT 35 MPH THE CAR STARTED HESITATING AND THEN DIED. I COASTED TO THE SIDE OF THE ROAD AND IT RESTARTED ON THE FIRST ATTEMPT. I WAS CLOSE TO MY DESTINATION SO I DROVE THERE AND CALLED HYUNDAI ASSURANCE. THEY TOWED THE CAR TO THE CLOSEST DEALER AND THEY HAVE HAD THE CAR FOR 3 BUSINESS DAYS AND HAVE NOT BEEN ABLE TO DUPLICATE THE PROBLEM AND THE COMPUTER SHOWS NO ERRORS. THEY SAID THEY WOULD PROBABLY HAVE TO HAVE A FIELD ENGINEER TO COME LOOK AT IT. I DON'T KNOW YET HOW LONG THAT WILL TAKE. I LOVED THE CAR UNTIL THIS HAPPENED. NOW I DON'T THINK I WILL FEEL SAFE IF THEY CAN'T FIND THE PROBLEM AND FIX IT. AM I JUST SUPPOSED TO KEEP DRIVING IT AND HOPE THIS DOESN'T HAPPEN AGAIN AND HOPE THAT NO ONE IS HURT NEXT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522705July 1, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE AIR CONDITIONER FAILED. THE VEHICLE WAS STOPPED AND RESTARTED AS THE AIR CONDITIONING UNIT OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE CONTROL PANEL WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED ONE WEEK LATER. THE VEHICLE WAS RETURNED TO THE DEALER AND THE CONTACT WAS INFORMED THAT THERE WAS AN ELECTRICAL MALFUNCTION. THE VEHICLE WAS NOT FURTHER REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522151June 27, 2013
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
THE AIR CONDITIONER CUTS OFF FOR NO REASON WHICH CAUSES THE HEAT INSIDE THE VEHICLE TO GO EXTREMELY HIGH CAUSING US TO PULL OVER TO THE SIDE OF THE ROAD TO RESTART THE VEHICLE.THIS CAN BE DANGEROUS AS THERE IS NOT ALWAYS A GOOD PLACE TO PULL OFF. IF YOU DON'T PULL OFF TO RESTART THE VEHICLE TEMPERATURES CAN RISE TO 100+ DEGREES VERY QUICKLY ESPECIALLY HERE IN FLORIDA! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520237June 17, 2013
STEERING
CAR WONDERS FROM SIDE TO SIDE WHEN IT SHOULD BE GOING STRAIGHT DOWN THE ROAD. IT HAPPENS AT ALL SPEEDS, BUT IS MORE NOTICEABLE ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519672June 13, 2013
SUSPENSION, STEERING
DRIVING THIS VEHICLE ON THE HIGHWAY IS VERY UNSAFE. VEHICLE WANDERS, VERY HARD TO CONTROL. CONSTANTLY HAVE TO CORRECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514650June 1, 2013
STEERING
THE STEERING IS HARD TO CONTROL. THE VEHICLE WONDERS FROM SIDE TO SIDE AS IF YOU ARE BEING HIT BY STRONG WIND QUESTS. THE FASTER YOU GO THE WORSE IT GETS. THE TRACKING IS TERRIBLE. IT DOESN'T MATTER WHAT MODE ITS IN OR WEATHER THE VEHICLE IS EMPTY OR HAS 3 PASSENGERS IN IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514417May 31, 2013
STEERING
2013 SANTA FE SPORT 2 OT 19 INCH TIRES. VEHICLE WAS PURCHASE AROUND APRIL 13 2013. AT 1000 MILES I NOTICE VEHICLE STEERING HAS A WANDERING EFFECT, ITS LIKE DRIVING IN HIGH WINDS. I HAVE TO CONSTANTLY CORRECT STEERING TO MAINTAIN THE LANE. TOOK TO DEALER ON MAY 30 2013 WITH 1406 MILES THEY CAME UP WITH DURING SHIPPING TIRES ARE OVER INFLATED TOO KEEP FROM BOUNCING ON TRANSPORTER, THEY LOWERED TIRE PRESSURE.THAT DIDN'T WORK, DEALER TOLD ME TO BRING IT BACK . BUT ANY WAY I EMAILED [email protected] ON MAY 30,2013. YOU CAN CALL AT 1-800 633-5151 SO I GOT CORPORATE AND DEALERSHIP INVOLVED. I HAVE WORKED WITH THEM BEFORE, THEY WERE HELPFUL AND CONCERNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510702May 5, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I WAS DRIVING DOWN THE FREEWAY, AT ABOUT 65 MILES PER HOUR, WHEN I HEAR A LOUD EXPLOSION NOISE THAT SOUNDED LIKE A GUNSHOT. I HAD NO IDEA WHAT WAS HAPPENING AND THEN I COULD HEAR THE SOUND OF WIND COMING FROM THE SUNROOF. LUCKILY, THE FABRIC PART THAT SLIDES BACK AND FORTH WAS CLOSED SO NONE OF THE GLASS CAME IN. I EXITED THE FREEWAY AND PULLED INTO A PARKING LOT TO SEE WHAT HAD HAPPENED. ALMOST ALL OF THE GLASS ON THE FRONT HALF OF THE SUNROOF HAD COMPLETELY EXPLODED OUT AND LEFT A GAPING HOLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510457May 2, 2013
FUEL/PROPULSION SYSTEM
2013 SANTA FE 2.0 AWD- FUEL GAUGE DOES NOT READ CORRECTLY THEREFORE YOU DO NOT KNOW HOW MUCH GAS YOU HAVE IN THE CAR. FIRST TIME I PUMPED GAS IT STOPPED AT 3/4 AND MET CLICKING. 2ND TIME PUMPED IT NEVER STOPPED AND THE TANK OVER FLOWED. MY AVERAGE MPG DOES NOT GO HIGHER THEN 15 MILE PER GALLON! MY RANGE SHOWS ONLY 250 ON A FULL TANK. HYUNDAI KNOWS THIS IS AN ISSUES AND I DON'T BELIEVE THEY KNOW HOW TO FIX IT. I RECOMMEND EVERYONE CONTACT THEIR LOCAL LEMON LAW ATTORNEY AND START THE PROCESS IF YOU HAVE TRIED 4 OR MORE TIME WITH HYUNDAI TO RESOLVE THIS. I STARTED MY PROCESS AND ITS LOOKING LIKE THEY HAVE TO GIVE ME 100%'OF MY MONEY BACK AND NO LESS. OH ALSO EXCESSIVE WIND NOISE ON DRIVER SIDE WHEN DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509806April 27, 2013
VISIBILITY
DRIVING ON THE HIGHWAY, 65MPH I HEARD A LOUD BANG AS IF SOMETHING HIT THE CAR. HOWEVER, THIS WAS NOT THE CASE. I LOOK UP THAT BACK FIXED PANEL TO THE PANORAMIC MOONROOF, THE BACK PAIN OF GLASS HAD CRACKED INTO A "MILLION LITTLE PIECES" BUT STILL REMAINED INTACT. THE BACK SEAT WAS NOTED TO HAVE NUMEROUS GLASS SHAVINGS ALL OVER. UPON FURTHER INSPECTION WHEN I PULLED OVER, THERE WAS A HOLE NO BIGGER THAN A DIME SHAPE. THIS HOLE, ASSUMING WAS THE POINT OF IMPACT, WAS LOCATED ON THE BACK OF THE SECOND PANEL, NEAR WHERE THE GLASS MEETS THE SHEET METAL. ASSUMING THAT A PIECE OF DEBRIS HIT IT, I HAD IT FIXED AS A GLASS CLAIM THROUGH MY INSURANCE. UPON FURTHER RESEARCH, IT SEEMS THAT THIS WILL BE THE SECOND COMPLAINT FOR THIS MODEL YEAR, WITH ANOTHER HYUNDAI MODEL WITH AN ACTIVE RECALL FOR THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508954April 21, 2013
STEERING
SEVERE LEFTWARD PULL ON HIGHWAY. CAR IS UNSAFE TO DRIVE ON HIGHWAY OR UNDIVIDED ROADS, BECAUSE CAR PULLS INTO ONCOMING TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508727April 18, 2013
SUSPENSION
WHILE WAITING TO PULL OUT OF MY SUBDIVISION, FOOT ON THE BRAKE, I HEAR A LOUD BANG UNDER THE CAR. DID NOT KNOW AT THE TIME WHAT IT WAS, SO AS I TAKE MY FOOT OFF THE BRAKE TO TURN, THE CAR WOULD NOT MOVE. TRIED GOING IN REVERSE, AND NO MOVEMENT. CALLED ROADSIDE ASSISTANCE AND HAD IT TOWED TO THE DEALERSHIP. SAID MY AXLE CRACKED. THIS IS A BRAND NEW CAR!! WHEN I ASKED IF ANY OTHER OWNERS HAVE HAD THIS ISSUE, I WAS TOLD "NO", THAT I WAS THE FIRST PERSON THIS HAPPENED TO. I CALLED HYUNDAI CORP HDQTRS IN CA AND FILED A COMPLAINT. I WAS GIVEN A CASE #. THEY ALSO SAID NO OTHER COMPLAINT HAS BEEN FILED, AND NO RECALLS ISSUED. THIS IS A DANGEROUS SAFETY ISSUE! YES, THEY ARE FIXING IT, BUT I DID TELL THEM THAT I WILL BE LEARY DRIVING IT AGAIN. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS KILLED!! THANK GOD I WAS NOT MOVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505980April 11, 2013
EQUIPMENT ADAPTIVE/MOBILITY
IN AN EMAILED RESPONSE, THE HYUNDAI MOTOR CORPORATION IS DEFLECTING A MALFUNCTION AND POSSIBLE SAFETY ISSUE WITH ITS REDESIGNED 2013 MODEL VEHICLES? BLUETOOTH FUNCTIONALITY TO WIRELESS CARRIERS AND/OR PHONE MANUFACTURES? EQUIPMENT WHEN IT IS EVIDENT THAT THE ISSUE IS WITH THEIR COMPONENT(S). ISSUE: - AT APPROXIMATELY THE 14:45 TO 15:00 MINUTE CALL DURATION, THE VEHICLE'S BLUETOOTH MUTES THE DRIVERS? COMMUNICATION. THIS CAUSES AN UNDUE NECESSITY FOR THE DRIVERS TO MANUALLY MANIPULATE THE VEHICLE?S COMPONENTS OR THE DRIVERS? PERSONAL HANDSET, TO CONTINUE THE COMMUNICATION. THE TYPE OF PHONE AND CARRIER DETERMINES THE EXTENT OF THE DRIVERS? UNNECESSARY ACTION. THIS DISTRACTION UNDERMINES THE SAFETY BENEFITS ASSOCIATED WITH BLUETOOTH HANDS-FREE MOTOR VEHICLE OPERATION. EVIDENCE: - VARIOUS PHONE MANUFACTURERS? HANDSETS (THRU MULTIPLE CARRIERS) EXHIBIT THE SAME ISSUE. FURTHERMORE, INTERNET RESEARCH FINDS THE SAME PROBLEM BEING REPORTED BY DIFFERENT 2013 HYUNDAI VEHICLE OWNERS. HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F202DB3 CONSIDERING THE CONSEQUENCES OF DISTRACTED MOTOR VEHICLE OPERATION THIS ISSUE SHOULD BE CONSIDERED BY THE NHTSA FOR FURTHER REVIEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Santa Fe