Hyundai Santa Fe Complaints (2013)

605 consumer complaints on file.

#11439000November 2, 2021
UNKNOWN OR OTHER
I got gas in my vehicle and was going home and it started to make a noise when you push to accelerated. Came home got back in it to go to work and it shut down. And the oil light came on. And I started my vehicle again and when I push on the gas pedal it started to make a loud rattling noise and shut down again And it no longer started. I checked the oil and it was fine. I got it to start again and now the loud noise is there with out pushing on the gas. So many problems with this car it's unbelievable. And the money we had put in this car . Check the recalls there nothing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438131October 25, 2021
STEERING
The MDPS (motor driven power steering) assembly contains a flexible rubber coupling which wore out and causes a “thud” type noise when turning the steering wheel. Steering is affected by this. Problem has ben reproduced by service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437946October 24, 2021
UNKNOWN OR OTHER
Liftgate mechanism failed. When opening lift gate manually to load groceries, lift gate suddenly dropped and closed with full force instead of waiting to be pushed down to close.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437685October 21, 2021
ENGINE
Engine seized up while driving. How many complaints before NHTSA investigates?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437730October 21, 2021
ENGINE
October 15, 2021. Driving South on Hwy 99 near Pixley when all of a sudden the engine died and the car started coasting. I was in the fast lane doing approximately 65mph. Put the blinker on and when a semi truck on the other lane finally passed me I was able to coast off the 99 onto a off ramp where I pulled over shaking because the engine stopping could have caused a very tragic accident. Tried to restart the engine and it did but could hear it rattling so I shut it off and called Auto Club for a tow. Had it towed back to Fresno to Auto Works where they confirmed the lower end had failed. Left it there and picked up my Jeep and continued my trip to So Cal. While there I was told by a friend there were numerous 4 cyl engine failures. I then found out thru Hyundai that there was a recall on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437007October 16, 2021
ENGINE
Engine oil level is low even though the car had just an oil change. Car was brought to Subaru dealership where we bought the car. They said the engine is burning oil and the oil was very dark. They recommended to bring it to a nearby Hyundai dealership for engine recall or warranty. We contacted Hyundai dealership but they told us there was no recall nor warranty nor are they going to conduct a diagnosis. We brought the car to a trusted auto repair shop and they said the same thing the Subaru dealership told us. We contacted Hyundai dealership but told us again that there is no recall or warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436771October 14, 2021
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
ABS system lights going off after recall Recall #205 being completed. My vehicle has only 27,000 miles on it and is in excellent condition. I took it in for the recall and have spent thousands of dollars at the dealership for regular maintenance over the past year. Two days after the recall being done, my ABS system lights went off. Rick Case Hyundai wants to charge another $l,200 for ABS sensor replacement. This is incredible since nothing was wrong until I took it in, as advised, for the recall on the ABS system. Now they say I need to keep the car outside in case of a fire and that the sensors aren't covered. This is an outrange and I get NO assistance since contacting Hyundai Customer Care and the case manager of my Case #l8756193 is an absolute joke and of no help whatsoever. The sensors should be replaced at NO Cost to me as it was a direct result of the recall visit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435532October 5, 2021
AIR BAGS
Three safety issues: 1st Steering column coupler went bad at 95k miles causing steering wheel to shake. Cost $1700 to repair. I was at risk for steering to lock up, which would have caused an accident and injury to myself and others on roadway. 2nd Airbag indicator light is currently on. Diagnostic scan shows steering wheel airbag is faulty. If in an accident occurs and airbag does not deploy, could cause serious bodily injury. I do not have a copy of the diagnoses sheet, estimate to repair was $800. 3rd ABS sensor is currently faulty on rear tires causing dashboard indicator lights to constantly be illuminated. If rear brakes actually go bad and I'm not aware because the sensor is faulty, could cause bodily injury to myself and others on roadway if they malfunction or cease to function. I do not have copy of diagnosis sheet as I don't have funds to repair at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434283September 24, 2021
ENGINE
My vehicle engine has an oil consumption problem that was diagnosed in July of 2021. The car was making a bad vibrating rattling noise, and the red oil light came on which prompted immediate diagnostics July 6th, 2021. When they assessed they stated to drive it and check the oil level and on August 2nd I brought the vehicle back and they recommended starting the Hyundai protocol for diagnosing burn of oil due to smoke The Hyundai dealership I have had my car serviced at went through the 1000 mile burn test to diagnose the problem and this was confirmed to be the issued September 10th, 2021. Hyundai states that engine is under warranty but will only repair (or replace) the engine if the engine undergoes a catastrophic failure involving the bearings. This seems highly dangerous and illegal. If the engine burns too much oil the engine will seize. When the engine seizes, this could cause the operator to lose control of the vehicle causing harm to the driver, passengers, or others on the public roadway. I have contacted Hyundai corporate headquarters about this, though links provided on their website are broken and make it difficult to get clear answers. I have done the required maintenance and have records to prove this. However I am VERY FRUSTRATED AND SCARED. My engine has not seized or failed yet, but if this issue is not resolved, it WILL fail. When the manufacturer knows this issue exists, and when the consumer proactively maintains their vehicle, brings it into the dealership to be told “to drive it and let it catastrophically fail” for Hyundai to acknowledge their warranty is unethical and if not illegal, it should be. Reading online, there are many others who are having similar problems. These are the cases related to this issue: Hyundai and Kia Engine Litigation, No. 8:17-cv-00838-JLS-JDE (C.D. Cal.) Flaherty v. Hyundai Motor Company, et al., No. 18-cv-02223 (C.D. Cal.) PLEASE look into this. Thank you, Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433503September 19, 2021
UNKNOWN OR OTHER
The dealer has failed to remedy the defect in a reasonable time. Appointment for recall is not available for months with no accommodation. Engine light recently illuminated and not sure if unrelated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433046September 15, 2021
ENGINE
On Saturday, September 11, 2021 while driving, the engine light came on and the car started to to hesitate a little. We were able to make it home and to a mechanic. The mechanic said the engine seized up and now needs to be replaced. There was a recall on this model due to this very thing but my car was not part of the recall. Hyundai is now saying the 10year/100,000 mile power train warranty only applies to the original owner. I have never missed an oil change, I'm up do date on all the manufacturers recommendation for service for the mileage, which is just under 94,000. I feel they should be responsible. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430448August 25, 2021
ENGINE
There has been a recall on vehicles like this one with the smaller engines. But, not for the 3.3 engines like I have. Everything the small engines were recalled for, this one is doing too. When you get up to high speeds on the highway the engine starts to knock/stall. I almost was in a car accident with my children because of this. Hyundai is refusing to help pay because they are saying the 3.3 engines weren't affected. But, clearly they were. I took it to a mechanic and he confirmed it was the engine and he has seen dozens just like mine going through the same issues. The check engine light came on last September. It only blinks when at high speeds on the interstate. We had tried fixing other things on it, not thinking it was the engine itself. Until when we took it in yesterday and they ran a test and said that this has been reported multiple times on the tsb mechanic website of these 2013 Hyundai Santa Fe vehicles, the engines going out. My car only has 94k miles and they are still refusing to help us. I am floored with how we are being treated. This is a known problem and I have four children who need a vehicle to get around for school, doctors appointments, activities. This has been some the worst stress of my life dealing with this SUV. I have kept up so well on my vehicle, only for something that is not my fault to go wrong and now my kids/family is having to suffer because of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427508August 2, 2021
ENGINE
A hole developed in the bottom of the engine while driving, after a popping noise. Smoke started, and fluid leaked. Why was this VIN not part of the engine recall for Sante Fe Sport SUVs that was announced in May 2021? I just bought this car from a dealer in July, and they said there were no open recalls. Now the car is useless, and not sure if it is still covered by the limited used car warranty.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11426946July 29, 2021
UNKNOWN OR OTHER, FUEL SYSTEM, GASOLINE
Our Hyundai Sante Fe Sport smells like gasoline. The odor is very loud and nauseating. We parked it outdoors and the smell is still very loud and immediately noticeable from inside the vehicle and even walking by. We looked it up and saw an article in Consumer Reports (by [XXX] on May 18th describing this same thing. The article states the cars are being recalled however, we had our vehicle towed to Thornton Road Hyundai and were told there is no recall. They have diagnosed it as a leak in the top valve of the cover gasket and are charging $365 to repair it. Additional note - on July 8th, as we drove from Atlanta to Orlando, we witnessed a silver Hyundai Sante Fe Sport on fire (completely engulfed in flames) on the highway. We are very concerned and would like for this concern to be taken seriously. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426638July 27, 2021
UNKNOWN OR OTHER
The paint by the power heating seat buttom, is craking, peeling with the sun.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426558July 26, 2021
ENGINE
The contact owns a 2013 Hyundai Santa Fe. The contact stated the vehicle would not immediately start-up and required several attempts before the vehicle would start-up. There were no warning lights illuminated. The vehicle was taken to the dealer several times, but the dealer informed the contact that they could not duplicate the failure. The contact stated upon starting the vehicle, she heard abnormal knocking sounds coming from the engine. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the engine needed to be replaced. The contact stated that the vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that they could not assist as the vehicle was out of warranty. A case was opened. The failure mileage was 95,934.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424209July 10, 2021
ENGINE
The waste guage on the turbo stalled and would not work while I was driving. Next the call stopped and the engine stopped working with no warning while I was driving. This could have been very serious if I was in traffic on the highway or in front of a truck at a high rate of speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423939July 8, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
My vehicle had been stalling on I assign for a couple of months until one day in June 2021 it wouldn’t start at all. I got a new battery installed and assumed that all was well. Weeks later, I was in route to visit family when my ABS, traction, and down hill break lights all came on. I pulled over and tried cutting my car off and on a few times to see if that would resolve the issue and it did not. My car also seemed to slow down a bit and struggled slightly accelerating up hills. In 2019 my turbo engine was replaced after my vehicle stopped accelerating while I was on the interstate. There is currently a recall on 2013 Hyundai Santa Fe’s that reads: “ Hyundai Motor America (Hyundai) is recalling certain 2013-2015 Santa Fe Sport vehicles. Brake fluid may leak inside the Anti-lock Brake System (ABS) module, possibly resulting in an electrical short… If the ABS module short circuits, there is an increased risk of an engine compartment fire.“ unfortunately my VIN is not included in the recall and I fear my car may catch fire any day now as a result of this failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422912June 30, 2021
ELECTRICAL SYSTEM, ENGINE
In May 2020 the vehicle started experiencing an issue that would constantly put it in limp mode. Took it in at an automotive place and they replaced it with a brand new computer. A few days later, the issue happened again. Took it back. They could not determine the problem and said we should bring it to the local Hyundai dealership in Naples, FL. Hyundai dealership in Naples, FL swore up and down it was the brake pedal assembly. Trusted their judgment and replaced it. Not even a few days later, car goes back into limp mode. Take it back to the local Hyundai dealership. They swear up and down it is now the tracking device on the vehicle. So between the warranty company, the dealership we bought the car from and the local Hyundai dealership we get the tracking device reinstalled. We take the car not even a few days later car goes back into limp mode. We dealt with this issue since May 2020-September 2020 at the local Hyundai dealership. They finally disconnected the tracking device. Now mind you the limp mode issues with the vehicle only happen when it is raining. In our dry season we experience no issues. Fast forward to June 2021 limp mode issues have returned since we are now in our rainy season. Local Hyundai dealership swore up and down again it is the tracking device. I had advised them it is impossible since they unplugged it and this issue only happens in the rain. They still swore it was the tracking device. They finally got the vehicle really wet and they finally were able to see what we were talking about. So now they changed their professional opinion that it is the wiring harness. Apparently this vehicle has two different wiring harnesses. So they are suggesting we replace both, but they can't guarantee that will work. So it appears they really do not know what is wrong with the car. If it was truly wiring then why would it only malfunction in the rain and not when it is dry? How is rain getting getting under the hood and through the protective component
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422363June 25, 2021
ENGINE
engine failed driving down the road. was told by hyundai mechanic said to report matter possibly was missed by manufacturer metal debris that caused lock up no recall for my vin as of yet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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