Hyundai Ioniq Complaints (2019)

33 consumer complaints on file.

#11772541October 20, 2026
ELECTRICAL SYSTEM
Component that failed: The charging inlet locking actuator (Hyundai: "charging connector lock/unlock actuator") on my 2019 Hyundai IONIQ Plug-In Hybrid. It locks the connector to the inlet. The failed actuator is STILL INSTALLED and available for inspection at a dealership. Safety risk: Hyundai TSB #18-BE-018 requires technicians to disconnect the high-voltage safety plug, wait 5 minutes for capacitor discharge, and wear insulated gloves because the area contains "high voltage components." A locked actuator forces owners to pry at an energized connector—shock hazard. A partially engaged connection risks arcing and fire. Charging failure also depletes the traction battery, cutting power available for merging and evasive maneuvers. Incident: Without warning, the connector would not release. It took ~30 minutes to free the charger. I nearly had to drive with the charger connected, feeding the cord through my driver's window. No warning lamps appeared before or during the failure. Confirmed by dealer: Yes. Diagnosed by [XXX] Hyundai on XXX, invoice XXX. Inspections: Dealer only. No police report, insurance claim, or known HMA engineering inspection. Manufacturer knowledge: Hyundai issued TSB #18-BE-018 in Nov 2018, while 2019 models were being sold, acknowledging IONIQ PHEVs "may experience a charging connector lock/unlock actuator malfunction," with warranty coding (Op Code 91999R00; Nature Cause I14 ZZ3). Hyundai said my VIN fell outside the recall population under undisclosed criteria, and covers the part only 5yr/60k, not the 10yr/100k Hybrid System Warranty. Requested action: (1) Evaluate whether this is a safety defect under 49 U.S.C. Ch. 301. (2) Obtain Hyundai's claim volume for Op Code 91999R00/I14 ZZ3 by model year, plant, build range, plus injury/fire reports. (3) Confirm whether a recall covers this component and publish its scope. (4) Assess whether Hyundai's exclusion of my VIN was adequately supported. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744771June 17, 2026
ELECTRICAL SYSTEM, POWER TRAIN
Engine Code: P090A01 The Hyundai IONIQ Blue lost reverse and while driving I experienced loss of power only to regain then lose then regain (a bucking motion). The drive significantly declined. Fortunately, I was able to get back home without injury. Vehicle towed to dealership where it currently sits.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733084April 22, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Supplemental to my complaint filed April 18, 2026 regarding Dick's Hillsboro Hyundai (dealer code OR035). The dealership's Service Manager (Robin Farr) provided me with an HMA training report from Hyundai's internal system. Every staff member is listed at "Certified": the baseline tier. No one is above this level. No EV/HEV-specific certification is indicated for any individual. Despite this, the dealership confirmed by phone they could service a 2019 Ioniq PHEV, then performed ICCU/DC-DC converter diagnostics (a hybrid electrical system procedure) and a 12V battery installation in the boot area adjacent to high-voltage components. The vehicle was returned with the hold-down bracket unsecured and retaining bolts missing which was only discovered when my car was assessed by a second Hyundai dealership after I had driven a significant distance. Hyundai's own shop manuals state: "Never allow technician to work on high voltage systems who are not wearing personal protective equipment." Hyundai TSBs for hybrid repairs require insulating gloves rated at 1000V AC/1500V DC. HMA's CPO form (HMACPO0601) requires an "EV/HEV Inspection certified technician" for hybrid-specific work. The ASE xEV Safety Standards state employers "SHALL verify" technician ability to work on HV systems. The dealership's website also claims its service department includes "Master technicians." The HMA training report shows no staff at that level. The Ioniq PHEV boot area contains HV wiring (DC 240V-360V). A loose metal bracket contacting terminals or HV wiring could cause a short circuit, arc, or fire — the type of hazard EV/HEV training exists to prevent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732091April 18, 2026
ELECTRICAL SYSTEM
Following a 12V auxiliary battery replacement at Dick's Hillsboro Hyundai [XXX] , April 3, 2026), the battery hold-down bracket was left completely unsecured. The retaining bolts were absent, (later found loose in the cargo tray area). The battery terminal cover was also improperly secured. I returned to the dealership within twenty minutes of collecting my vehicle and described the condition directly to Service Manager Robin Farr, who assured me it would be corrected. It was not. On April 6, 2026, Withnell Hyundai in Salem, OR (RO# XXX/X) identified the bracket as completely unsecured with me present, documenting: "found the 12V bracket loose on arrival" and "found that battery hold down was not secured with customer present...bolts were located in cargo tray area." I had driven approximately 50 miles with this condition unknown to me. On a 2019 Hyundai Ioniq PHEV, the 12V battery is located in the boot adjacent to high-voltage traction battery components and wiring. A loose metal bracket free to move during driving presents a genuine risk of electrical arc and fire in an enclosed space: potentially while the vehicle is in motion. Dick's acknowledged the failure in writing and refunded the charges associated with this work. The condition has been corrected by Withnell Hyundai. I am filing this report to create a federal record of a safety-critical installation failure at a certified Hyundai dealership. I contacted Hyundai Motor America (Case #XXX) regarding this matter. Their representative was unable to describe any oversight mechanism ensuring safe repairs at certified Hyundai dealerships. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714614January 30, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
The system lost its ability to audibly warn me of various conditions that were a risk to everybody in the car. Examples of alerts we could not here were: blind spot collision warning, cross traffic while backing up, driver attention alert when hands are not on the steering wheel, and audible blinker sounds. After the loss of the audible alerts, I nearly collided with vehicles that were in my blind spot because the alert was no longer present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693129October 13, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL
What component or system failed or malfunctioned, and is it available for inspection upon request? Braking and acceleration control, yes How was your safety or the safety of others put at risk? The car continued to move/accelerate after depressing the brake pedal, and upon applying additional force continued to move forward, this could lead to a situation where a diver is unable to stop their car when they need to. Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle was inspected by a Hyundai service center on 10/09/2025 (For a similar concern and related damage) and the event occurred on 10/12/2025 Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There was no warning lights, symptoms (other than the prior occurrence of this issue). The issue was first noticed on 10/3/2025 when the vehicle accelerated while the driver was depressing the brake and damaged the undercarraige.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692977October 12, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL
While attempting to park and depressing the brake the car made a sudden acceleration without input and hard braking did not slow the car. The car then impacted the curb. On another occasion while stopped at a red light the car began to move forward while the break was depressed. Pressing the break with additional force did not stop the vehicle and it continued to roll forward.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11679567August 9, 2025
AIR BAGS
1. Component/System Failure: The airbag system failed to deploy during a collision. Yes, the vehicle is available for inspection upon request. 2. Safety Risk: On August 5th, while driving on the highway, my vehicle was involved in head collision. Despite the severity of the impact, the airbags did not deploy. This malfunction exposed me to significant physical danger, as I was left unprotected during the crash. 3. Problem Confirmation: No,I was not aware of the malfunction of the airbags system. 4. Inspection Status: Not yet, I contacted Hyundai America to investigate the malfunction of the airbags the insurance company did their assessment; they determined the car to be a total loss due to the extent of the damage and the car is available for inspection. 5. Warning Signs: There were no warning lamps, error messages, or other symptoms indicating a malfunction in the airbag system prior to the accident. The system appeared to be functioning normally until the moment of failure.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11678970August 7, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The instrument cluster (digital speed display) on my 2019 Hyundai Ioniq Hybrid Limited has repeatedly turned off while driving. This issue happens randomly, especially in warm weather or after the car has been sitting in the sun. Sometimes the cluster reboots (I hear the start-up chime, the display shows the headlight icon, etc.), other times it remains blank for several minutes. This affects the ability to see speed, gear, and warning indicators, posing a serious safety risk. I’ve had to pull over multiple times because I couldn’t see how fast I was driving. Turning the car off and on sometimes resets it, but the issue returns. I am not the only one experiencing this. Other Hyundai owners across multiple models and years have documented the same or similar problems, including: 2024–2025 Hyundai Santa Fe (cluster and HUD flicker, total blackout) 2025 Hyundai Tucson Hybrid Limited (cluster goes blank within 3 days of ownership) 2022 Hyundai Santa Cruz (cluster resets while driving) Hyundai Ioniq 5 (cluster flickers, reboots mid-drive, sometimes blanks) 2022–2023 Hyundai Palisade (recall #217 for illegible or blank cluster) These reports appear across NHTSA, Reddit, IoniqForum, TucsonForum, and Hyundai Santa Fe and Genesis forums. Some owners had to replace their entire cluster or HUD; others received full vehicle replacements after failed repairs. Hyundai should investigate this as a pattern defect in digital instrument clusters across multiple product lines. I am submitting this to protect future drivers and urge NHTSA to act.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677139July 30, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
While driving the transmission started driving rough and the car was stuck in ev mode. Wouldnt even go back to hybrid mode. I kept driving until all my battery range was exhausted and lost acceleration and had to pull over the side of the highway. It was late at night so there was no one around or behind me, otherwise I would have been hit. Once stopped the car would not move at all so I called a tow to get me off the highway. I was away from home and had to tow it 120 miles back to the local dealer. The engine clutch actuator failed and ruined my transmission and left me stranded in the middle of the night!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578030March 18, 2024
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
Many times, when I back out of my driveway into the intersection in front of my house the vehicle hesitates for several seconds when shifted from Reverse to Drive. I am in a situation where I cannot accelerate if needed out of the intersection. This is a safety issue in my opinion. The dealer was not able to replicate the problem, even though it happens frequently and has not provided a solution. One time, on a long road trip, while climbing a grade the vehicle could not achieve normal highway speeds (could only get to 20-30 mph). Big rigs were right behind the vehicle and were not happy having to slow down. Again creating a big safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558101December 2, 2023
SEAT BELTS
The rear driver's side seat belt completely detached from the shoulder attachment point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540839August 25, 2023
EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM
The contact owned a 2019 Hyundai Ioniq Hybrid. The contact stated that while driving at an undisclosed speed at night, all lights, including the headlights. As a result, the vehicle veered off the roadway into a ditch, coming to a complete stop after colliding with a sign. The air bags did deploy. No warning lights were illuminated. A police report was filed, and injuries were reported. The contact was transported to an area hospital and treated for intracranial hygroma, hematomas in both legs, burns, and various bruising. The vehicle was not taken to the dealer or an independent mechanic but instead towed to a towing yard. The vehicle was not repaired upon being declared a total loss. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 51,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11535560July 31, 2023
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
What component of system failed or malfunctioned? Sudden deceleration, not sure what system this is a part of. Is it available for inspection upon request? No, I don't know what is causing the problem so have not been able to have the specific system looked at. How was your safety or the safety of others put at risk? I have been driving on the highway and experienced sudden deceleration of the vehicle multiple times over the past four years. Not being able to control deceleration puts me and the people around me at risk for collision. I am also at risk of being stranded far from home where assistance may not be readily available. Has the vehicle or component been inspected by the manufacturer, policy, insurance representative or others? Yes, by four separate dealerships. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Check engine light came on shortly after deceleration, battery power could then be seen at a critical low.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522137May 15, 2023
STEERING
This car, along with several other models of Kia and Hyundai, are unsafe due to the ease with which they can be stolen. Hyundai/Kia must recall all of their vehicles that lock proper anti-theft mechanisms in the ignition, steering column, and drive train. Until this is done, all American auto dealers and insurance companies must refuse to sell and insure any new Hyundais and Kias.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517090April 14, 2023
VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2019 Hyundai Ioniq Hybrid. The contact stated that while driving 72 MPH with the cruise control activated, the cruise control button became stuck, causing the vehicle to accelerate unintendedly. During the failure, the cruise control could not be disengaged using the cruise control button or while depressing the brake pedal. The contact stated that the vehicle would decelerate while depressing the brake pedal; however, after releasing the brake pedal, the vehicle would independently accelerate. The contact was able to stop the vehicle and turn off the vehicle to disengage the cruise control. The following day the failure recurred. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512872March 20, 2023
ELECTRICAL SYSTEM, STRUCTURE:BODY
My 2019 hyndai ioniq electrical system stopped working and results in the front door claiming that is not open. An internet search showed that this is common many hyundais and in particular the ioniq. The issue with this is 1) there is no way to know how bad this electrical issue, 2) since the door may or may not be open, the risk of the door opening while driving is present, and 3) all other notifications on my dash are no longer usable; i have no way of knowing fuel left, mpg, or any other safety warnings on the dash. Finally, the issue creates a constant beep that does not stop. This is a safety issue seeing as it is so loud, it makes being aware of the sounds around us nearly impossible to hear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508079February 19, 2023
SEAT BELTS
Seat belts are stuck and most times does not get intact or reset after you get out of car seat. It has been happening over a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497532December 15, 2022
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL:THROTTLE
The contact owns a 2019 Hyundai Ioniq. The contact stated that while attempting to park into her son's parking pad, the vehicle independently accelerated reverse while in the reverse(R) position. The vehicle initially hit a gutter on the side of the house; as the vehicle continued to accelerate, the contact forcefully depressed the brake pedal but to no avail. The vehicle continued to accelerate in reverse as it hit a porch column which swung the vehicle around and off the parking pad. The vehicle then hit a tree as she stood up on the brake pedal which finally stopped the acceleration. The contact immediately placed the vehicle into park and exited the vehicle. Once the acceleration stopped, her son parked the vehicle and informed her that several warning lights and warning chimes had sounded as he parked the vehicle. The contact sustained minor soreness and emotional trauma as a result of the failure but did not seek medical attention. A police report was not filed and the vehicle had yet to be towed. Her son's porch column and downspout gutter were damaged as a result of the failure. The manufacturer was notified about the failure and informed her that there were no recalls on her vehicle. The vehicle had yet to be diagnosed or repaired. The failure mileage was approximately 33,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11474067July 15, 2022
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
In the middle lane of a multiple lane highway, it suddenly gave a very confusing warning on the dashboard. It lost power and slowed down quickly to below 40 mph. It didn't help to press down the gas pedal. I was forced to switch from the middle lane to the passing lane in order to reach the shoulder. The car was side swept by another car in the passing lane because it was at low speed. Once it reached on the shoulder it stopped completely. If it gave a clear warning, for example, "pull out immediately!", and flashed the emergency light automatically, it might save a few seconds, and gave a warning to cars behind. It's a PHEV, and I believe that it used up the battery for driving but failed to automatically start the gas engine.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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