Hyundai Equus Complaints

96 consumer complaints on file.

#10777816September 26, 2015
WHEELS
.WE HAVE HAD 3 BLOWOUTS ,ON THREE DIFFERENT OCCASIONS.THE TIRES ARE CONTINENTAL ,275/40/19.THE FIRST ONE WAS IN,NEW JERSEY,DRIVING AT APPROX 35-40MPH,APPROX WITH10K WEAR ONTHE TIRE.TIRE WAS REPLACED AT BRAD BENSON RTE 1,NJ.THE SECOND BLOWOUT WAS IN MAY 2015 WITH ABOUT 20K ONTHE TIRE IN MIAMI,FL,SPEED 35MPH..TIRE WAS RELACED AT DEL RAY HYUNDAI RTE 1FL.THE THIRD BLOWOUT WAS IN MARYLAND ON I95 ,SEPT 18,2015,WITH 23K WEAR ON THE TIRE.APPROX SPEED 70-75MPH.TIRE WAS REPLACED,AT BEL AIR HYUNDAI MD.THE MGR MALCOLM DUNCAN,TEL.NO.410-838-0222 AT BEL AIR HAS TAKEN PHOTOS OF THE DAMAGE TO THE TIRE.HE WOULD WELCOME AN INQUIRYAS TO WHY THIS TIRE FAILED.IN ORDER TO REPLACE THE TIRE THEY HAD TO CUT THE TIRE BY HAND OFF THE WHEEL.ON EACH OCCASION WE DID NOT HIT ANY DEBRIS.I HAVE CONTACTED HYUNDAI,EQUUS,ON EACH OCCASION, ABOUT THESE INCIDENTS ,SO THAT THEY MIGHT RECONSIDER USING THESE TIRES ON THEIR CARS.I I HAVE ALSO CONTACTED CONTINENTAL TIRE ,INFORMING THEM OF THE INCIDENTS.I WAS MET BY TOTAL COMPLACENCY,ABOUT THE INCIDENTS.ON EACH OCCASION THEY OFFERED ME MILEAGE ADJUSTMENT TOWARDS A NEW TIRE.I AM HAVING THE FOURTH TIRE REPLACED ON SEPT30,AS I NO LONGER TRUST THESE TIRES.I THINK THAT THEIR SHOULD BE SOME INVESTIGATION AS TO WHY THESE TIRES FAILED,AT VARIOUS TIMES AND SPEEDS.THESE TIRES WERE ALL ORIGINAL TIRES FROM HYUNDAI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700759March 20, 2015
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
I WOULD LIKE THIS EMAIL FORWARDED TO THE CEO OF HYUNDAI USA OR WHO EVER CAN HELP A CUSTOMER WHO HAS PURCHASED AN EQUUS. I REFUSE TO SPEAK WITH CUSTOMER SERVICE AS THEY ARE TOTALLY USELESS AND DON'T UNDERSTAND MY CONCERNS. MY CAR HAS BEEN AT THE KEIFFER HYUNDAI SHOP FOR NOW GOING ON 5 MONTHS. TO THIS DAY YOU HAVE SPENT OVER $30,000.00 ON PARTS AND LABOR ON MY CAR AND YET TO FIGURE OUT WHAT IS GOING ON. MY QUESTIONS IS - ARE YOU USING MY CAR AS A TEST BED IF SO THEN WHY AM I PAYING $575.00 PER MONTH LOAN ON MY CAR WHEN YOU SHOULD BE DOING THAT. THE SERVICE DEPT. MANAGER IS ALSO VERY FRUSTRATED IN HOW YOU ARE HANDLING THIS. IF I GOT AN EQUUS TO DRIVE WHILE YOU ARE FIXING MINE THEN I WOULD NOT BE COMPLAINING - BUT I HAVE HAD EVERYTHING EXCEPT THAT - ELANTRA AND SANTA FE. I HAVE ASKED YOUR CUSTOMER SERVICE PEOPLE TO HELP BUY BACK MY CAR AND THEY REFUSE. I HAVE ASKED TO EXCHANGED MY CAR AND THEY ALSO REFUSED. WHAT IS NEXT??? WHEN WILL I GET MY CAR BACK??? HOW LONG IS TOO LONG WHEN IT COMES TO CUSTOMER NOT HAVING THEIR CAR. IF I HAD A CHANCE I REPORT THIS ALL OVER. I BOUGHT THIS CAR FROM A HYUNDAI DEALERSHIP IN LIMA, OH THEREFORE IT WAS CHECKED OUT ... WHY DID A HYUNDAI DEALERSHIP SELL ME A LEMON??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692893March 9, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2012 HYUNDAI EQUUS. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JOLTED CONTINUOUSLY AND SHIFTED INDEPENDENTLY INTO ANOTHER GEAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676847January 20, 2015
SUSPENSION
MY VEHICLE SWAYS LIKE A BOAT SIDE TO SIDE NO MATTER MY SPEED, BUT ON THE HIGHWAY IT ALMOST FEELS LIKE I'M LOSING CONTROL. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP AND AFTER HAVING IT FOR 4 WEEKS THEY RETURNED MY VEHICLE BACK TO ME NOT REPAIRED AND NO ANSWERS TO WHY THE ISSUE STARTED. I WAS TOLD THEY WERE REQUESTING AN HYUNDAI FIELD ENGINEER TO COME OUT TO INSPECT THE VEHICLE BUT I HAVE NOT HEARD FROM THEM IN ALMOST 2 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630105September 2, 2014
POWER TRAIN, FUEL/PROPULSION SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
CAR UNRESPONSIVE TO INPUTS FROM THE ACCELERATOR PEDAL. MULTIPLE DASHBOARD WARNING LIGHTS - VSM OFF, DSC, EPB, PSB, AIRBAG, AND CHECK ENGINE LIGHTS; VEHICLE STILL RUNNING. THE FIRST INSTANCE OCCURRED ON A FREEWAY FEEDER ROAD WHILE GOING 45MPH; CAR WAS UNRESPONSIVE TO ANY INPUTS FROM THE ACCELERATOR FOR APPROXIMATELY 10 SECONDS, SIMPLY ACTING AS IF THERE WERE NO THROTTLE INPUTS. TURNING TO HEAD HOME IMMEDIATELY, THE VEHICLE RESPONDED SIMILARLY WHILE TRAVELING 25 MPH ON A RESIDENTIAL STREET; IT BEGAN COASTING AND ANY THROTTLE APPLICATION RESULTED IN NO ACCELERATION. CAR LIMPED HOME AND PARKED FOR DEALERSHIP TOW TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621680August 12, 2014
SEATS
I WANT TO NOTIFY YOU ABOUT A SAFETY ISSUE REGARDING THE FRONT PASSENGER SEAT OF THE 2014 HYUNDAI EQUUS ULTRA. WHEN THE BACK SEAT PASSENGER PUSHES THE RECLINE BUTTON ON THE RIGHT REAR PASSENGER SEAT CONTROLS, THE FRONT SEAT STARTS TO COLLAPSE. WHAT HAPPENS IS THE FRONT PASSENGER SEAT STARTS TO MOVE FORWARD WITH THE BACK OF THE SEAT MOVING IN A COLLAPSING MOTION PINNING THE FRONT SEAT PASSENGER AGAINST THE DASHBOARD. THERE SHOULD BE A SAFETY SWITCH THAT DEACTIVATES THE RECLINE CONTROL OF THE BACK SEAT WHEN SOMEONE IS SITTING IN THE FRONT PASSENGER SEAT. PLEASE TAKE IMMEDIATE ACTION TO HAVE HYUNDAI CORRECT THIS PROBLEM BEFORE SOMEONE SUFFERS SERIOUS INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618296August 1, 2014
ELECTRONIC STABILITY CONTROL (ESC)
AFTER A FEW MONTHS OF PURCHASING CAR THE ECS LIGHT STARTED ILLUMINATING WHICH IN RETURN GAVE CAR A SPONGY, BOUNCY RIDE ETC., HEIGHT FUNCTION WOULD NOT WORK. AFTER REPAIRS WERE DONE 1ST TIME AROUND JUNE-AUGUST OF 2013 SEEM LIKE EVERY FEW MONTHS PROBLEM WOULD OCCUR AGAIN AND AGAIN, LATEST BEING JULY 2014,CAR WAS PLACED IN SHOP JULY 7TH AND CAR WAS JUST RETURNED JULY 31ST IT HAS BEEN AN ONGOING PROBLEM THAT I THINK WILL CONTINUE FROM MY EXPERIENCE SINCE PURCHASING CAR, I AM NO TECH OR ENGINEER BUT FOR A FAIRLY NEW CAR THAT'S NOT THAT OLD THIS PROBLEM SHOULD NOT BE HAPPENING, IT IS MIND BOGGLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616518July 26, 2014
SERVICE BRAKES
DRIVER BEHIND ME ALERTED THAT MY BRAKES WORKED BUT MY BRAKE LIGHTS DID NOT WORK. HE INDICATED THE POTENTIAL FOR SERIOUS ACCIDENT ON THE NATION'S HIGHWAYS. DEALER REPLACED BRAKE HARNESS DIODE Z06. AGAIN ON 20MAY2014, THE SAME THING HAPPENED. THIS TIME, DEALER REPLACED DIODE Z01. THERE WAS NO AUDIBLE OR VISUAL WARNING ON THE DASH ALTHOUGH VEHICLE PERFORMS A "SYSTEM CHECK" AT STARTUP AND WARNS OF MINOR ALERTS LIKE LOW TIRE PRESSURE. I AM AFRAID TO DRIVE THE VEHICLE AS I AM A RETIRED PERSON AND I MUST DEPEND ON THE SAFETY FEATURES OF MY CAR. TWO LETTERS TO HYUNDAI HQ HAVE NOT PRODUCED RESULTS. INTERNET SEARCHES REVEAL THAT THIS PROBLEM HAS EXISTED WITH HYUNDAI FOR MANY YEARS. A PERMANENT FIX IN THE FORM OF A RECALL IS REQUIRED. OR, REFUND THE PURCHASE PRICE SO THAT OWNERS CAN BUY A SAFE CAR. ... UPDATED 10/27/14 *BF UPDATED 11/13/14 *BF UPDATED 7/28/2015 *JS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568446February 27, 2014
SEATS, ELECTRICAL SYSTEM
THIS IS THE E-MAIL THAT I SENT TO HYUNDAI TO NOTIFY THEM OF A SERIOUS SAFETY ISSUE W. THEIR NEW EQUUS: I WANTED TO ALERT YOU ABOUT A POTENTIALLY SEVERE SAFETY ISSUE THAT HAPPENED TO OCCUR WHILE MY 13 YR OLD SON & I WERE EXAMINING THE EQUUS AT THE CHARLOTTE AUTOSHOW. I WAS SITTING IN THE DRIVER SEAT, MY SON WAS SITTING IN THE PASSENGER SEAT & ANOTHER COUPLE, WHO WE DID NOT KNOW, WERE IN THE BACK SEAT CHECKING OUT THE ELECTRONIC CONTROLS. SUDDENLY, THE PASSENGER SEAT STARTED TO MOVE FORWARD & AT THE SAME TIME THE SEAT BACK BEGAN TO FOLD FORWARD. MY SON SHOUTED OUT THAT THE SEAT WAS MOVING, BUT NEITHER HE NOR I WERE TOUCHING ANY OF THE CONTROLS. THE COUPLE IN BACK NOTICED THIS, BUT CONTINUED TO EXAMINE/TRY THE CONTROLS ON THE REAR SEAT CENTER ARM REST. MY SON SITTING IN THE PASSENGER SEAT, WHICH HAD NOW MOVED COMPLETELY FORWARD, WITH THE SEAT BACK STILL CONTINUING TO MOVE, COULD NOT REACH THE DOOR HANDLE TO ESCAPE. WITHIN A FEW SECONDS HE BECAME PINNED AGAINST THE DASH BOARD & WAS CRUSHED BETWEEN THE SEAT BACK & THE DASH. I YELLED OUT FOR EVERYONE TO STOP TOUCHING BUTTONS IMMEDIATELY, WHILE I ALSO TRIED TO MOVE THE SEAT TOWARD THE REAR USING THE BUTTONS ON THE TOP/SIDE OF THE PASSENGER SEAT. THE SEAT STOPPED MOVING FORWARD & I WAS THEN ABLE TO MOVE IT REARWARD, FREEING MY SON. HE WAS GASPING FOR AIR AT THE POINT & ANOTHER AUTO SHOW ATTENDEE OPENED THE DOOR FROM THE OUTSIDE, ALLOWING MY SON TO ESCAPE. I CALLED ONE OF THE HYUNDAI SHOW REPS OVER TO THE CAR TO POINT OUT THIS SAFETY ISSUE & HE TOOK NOTE. THE ROOT CAUSE WAS THE REAR SEAT COUPLE WAS TRYING TO ADJUST THEIR SEATS, BUT THEY WERE UNKNOWINGLY USING THE CONTROL THAT MOVES THE PASSENGER SEAT FORWARD FOR MORE REAR LEG ROOM. THERE APPEARS TO BE NO SAFETY SENSOR THAT PREVENTS THIS. THERE SHOULD BE A SAFETY SWITCH, USING THE FRONT PASSENGER WEIGHT TO DEACTIVATE THE REAR SEAT CONTROLS FOR THE FRONT PASSENGER SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557865December 30, 2013
SUSPENSION, POWER TRAIN
TEST DRIVE BEFORE PURCHASING WAS STOPPED AFTER A 1/4 OF MILE BECAUSE OF HEAVY FRONT END SHAKING. DEALERSHIP CHANGED TIRES SAYING THAT WOULD FIX THE PROBLEM. SINCE THEN IT HAS ALSO FIXED FRONT END ALIGNMENT TWICE, CHANGED THE DRIVESHAFT AND TWO REAR AXLES. VEHICLE STILL SHAKES. VEHICLE IS PERILOUS TO DRIVE ON BUMPY SURFACES WHEN DRIVER HAS DIFFICULTY CONTROLLING FRONT END. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531682July 24, 2013
SUSPENSION, WHEELS
WHILE WE WERE DRIVING THE CAR, THE CAR'S FRONT SUSPENSION SUDDENLY FAILED, THE FRONT COLLAPSED AND THE BODY OF THE CAR NEARLY TOUCHED THE GROUND ON FLAT GROUNDS AND DRAGGED AGAINST THE GROUND ON INCLINES AND DECLINES. THE WHEELS RUBBED AGAINST THE BODY OF THE CAR ON TURNS AND THE CAR BECAME VERY UNSTABLE AND STARTED TO SHAKE. THIS EPISODE HAS OCCURRED THRICE DESPITE MANUFACTURER'S REPAIRS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10531683July 24, 2013
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION, WHEELS
WHILE WE WERE DRIVING THE CAR, THE CAR'S FRONT SUSPENSION SUDDENLY FAILED, THE FRONT COLLAPSED AND THE BODY OF THE CAR NEARLY TOUCHED THE GROUND ON FLAT GROUNDS AND DRAGGED AGAINST THE GROUND ON INCLINES AND DECLINES. THE WHEELS RUBBED AGAINST THE BODY OF THE CAR ON TURNS AND THE CAR BECAME VERY UNSTABLE AND STARTED TO SHAKE. THIS EPISODE HAS OCCURRED THRICE DESPITE MANUFACTURER'S REPAIRS. THIS SECOND EPISODE RESULTED IN MILD WHIPLASH. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10508541April 17, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 HYUNDIA EQUUS. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN A RESIDENTIAL GARAGE WITH THE ENGINE TURNED OFF. WHEN THE CONTACT ENTERED THE VEHICLE, HE NOTICED BROWNISH SOOT WITHIN THE INTERIOR OF THE VEHICLE. THE DRIVER'S SIDE DOOR AREA AND SEAT WERE BURNT. IN ADDITION, A SMALL PORTION OF THE CONSOLE MELTED. THERE WERE NO FLAMES VISIBLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE WHO STATED THE FIRE WAS ELECTRICAL. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE AN INDEPENDENT INSPECTOR PERFORMED FURTHER INVESTIGATION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE AND VIN WERE UNAVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10499916February 25, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 HYUNDAI EQUUS. THE CONTACT STATED THAT THE INSTRUMENT PANEL AND ALL OF THE ELECTRICAL COMPONENTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DIAGNOSE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468861August 1, 2012
SUSPENSION
THIS WAS THE DATE OF THE FIRST INCIDENT, ANOTHER INCIDENT HAPPENED THREE MONTHS LATER. WE WERE JUST DRIVING ALONG AND THE AIR SUSPENSION SYSTEM FAILED AND THE WHOLE CAR, MOSTLY THE FRONT DROPPED A NUMBER OF INCHES, WE COULD BARELY DRIVE HOME AND HAD TO HAVE VEHICLE TOWED, SEEMS TO BE A VERY UNSAFE ITEM. THE FIRST TIME IT WAS THE PASSENGER SIDE, SECOND TIME IT WAS THE DRIVER SIDE.I CONTACTED HYUNDAI, AND WANTED THEM TO BUY BACK THE VEHICLE, AS I HAVE HAD NUMEROUS OTHER SMALL ISSUES GO WRONG, BUT THIS SUSPENSION PROBLEM FEELS VERY UNSAFE AND ACTUALLY MAKES ME CONCERNED WHEN I DRIVE,THEY REFUSED TO BUY IT BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467989July 27, 2012
VISIBILITY/WIPER, ELECTRICAL SYSTEM
SINCE I BOUGHT MY CAR, IT RANDOMLY OPENS THE TRUNK BY ITSELF WITHOUT PUSHING ANY BUTTON ON THE DASHBOARD OR ON THE REMOTE CONTROL. ONE TIME, I ALMOST DROVE BACK INTO A CAR PASSING BY, BECAUSE MY REAR VIEW WAS BLOCKED BY OPENED TRUNK. I AM AFRAID THAT MY TRUNK MAY OPEN WHILE I AM DRIVING BY ITSELF OR RUN INTO ANOTHER CAR BECAUSE MY VIEW WAS BLOCKED BY THIS TRUNK. I HAVE FOUR VIDEOS OF MY TRUNK BEING OPENED BY ITSELF, BUT HYUNDAI'S DISTRIC PARTS AND SERVICE MANAGER IS REFUSING TO FIX MY PROBLEM. HTTP://WWW.YOUTUBE.COM/WATCH?V=WQUDGHGOZUG HTTP://WWW.YOUTUBE.COM/WATCH?V=KZCBOX7OINU HTTP://WWW.YOUTUBE.COM/WATCH?V=-ZE2ASPWH_0 HTTP://WWW.YOUTUBE.COM/WATCH?V=EW3DF_VS954. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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