Honda Prologue Complaints (2025)

143 consumer complaints on file.

#11712785January 22, 2026
STEERING, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
First of all, my Honda app took me a month to get into and sign in due to app issues which are very annoying and when I drive my car and turn the wheel, it makes axel sounds my screen shut off on me. One time I got a high voltage system warning the battery drains out quick. The door hits the other door every time you open driver side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711814January 19, 2026
SUSPENSION, STEERING
Every time I turn fully left or right there is a clicking, binding type noise. Gos away as steering is straightened. Have not gone to dealer yet because I have heard on Prologue forum web site that it is not being fixed yet, some have been in 3 to 6 times to replace cv axles, but that Honda engineering is working on a fix, ie a newly designed cv axles. Would appreciate any help on speeding up this process.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711285January 15, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On 2 occasions (before a dealer initiated system update), without anyone in jeopardy of being hit in front of me, my vehicle suddenly and shockingly halted - I had no idea what was happening and thought someone hit me from behind. First instance I was at a 4 way stop sign at a complete stop with much traffic in all directions. I had ample distance in front of me. Second instance, I was driving through a green light at an intersection - again not close to hitting anyone and in control of my brakes and speed, and my car stopped - almost causing the person behind me to hit me!!! It was a busy intersection!!! My dealer said they did a system update for my vehicle this past weekend, but the same thing happened again today in a busy intersection. Additionally; the organice brake warning randomly appears on my main control panel for no reason - when I have ample clear runway ahead of me!!! I am shook and so not feel safe in this vehicle. My elderly mother in law as a passenger on one of the instances nearly had a heart attack!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711180January 15, 2026
STEERING, SERVICE BRAKES
Vehicle: 2025 Honda Prologue Location: Sacramento, California Date of Incident: [XXX] What failed or malfunctioned The vehicle experienced a sudden loss of directional stability involving the steering system, brake-by-wire system, and electronic stability control (ESC). Steering and braking inputs did not produce proportional vehicle response. What happened While driving under normal conditions, the vehicle began drifting to the left. I attempted to steer back to the right and applied braking; however, the vehicle did not respond as expected. Electronic stability control did not appear to engage or correct the loss of control. The vehicle then deviated from its intended path, overturned, and struck a fence. The vehicle was declared a total loss. No other vehicles were involved, and no injuries occurred. Safety risk This failure created an immediate and serious safety risk. The loss of steering and braking effectiveness could have resulted in severe injury or fatality. The rollover demonstrates a critical safety concern. Warning signs No warning lights, messages, or symptoms were present prior to the failure. The event occurred suddenly without notice. Inspections The vehicle was inspected by police and insurance representatives. The manufacturer has not yet inspected the vehicle. The vehicle remains available for inspection through the insurance provider. Dealer confirmation The issue has not yet been reproduced due to the vehicle being totaled. Additional concerns The vehicle’s behavior was inconsistent with normal operation of safety-critical systems designed to maintain vehicle control. I am concerned about system performance, calibration, or possible electronic control failure. Manufacturer contact I reported this issue to Honda Customer Care by phone and requested escalation to engineering review. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11711101January 15, 2026
UNKNOWN OR OTHER
When using the backup camera at night you can not see as it is not bright enough. My car is brand new. I called Honda and the dealer and they said there was nothing they can do about it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710527January 12, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The infotainment system screens go black sometimes for no reason. Been to the dealer to fix and they said they can’t duplicate the issue. Yet I have pictures and videos to prove it. The drivers assist systems turn themselves off when there is nothing blocking the cameras. Causing the one pedal driving to start applying the brakes and almost causing me to be rear ended multiple times. The AWD system is horrible. The traction control will turn on with cruise set and completely dry roads. But when it’s actively raining it slips and slides and hydroplanes do without activating any system to counteract it. The charger door was broken when I bought the vehicle and had to have it replaced. The charger itself sometimes says it can’t charge for some reason and I have to unplug it and plug it back in. The heater doesn’t get warm unless cranked to the highest setting otherwise it blows colder air. The dealership I took it to literally said they don’t want me to bring it in there anymore and to go to another dealership because and I quote “those guys know nothing about EVs so fuck them go to another dealership” the next closest dealership is 2 hours away and I work full time including weekends. So tell me how I’m supposed to make that work? The charger is now having an issue where it doesn’t charge and I have to remove the charger and plug it back in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710301January 12, 2026
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ELECTRICAL SYSTEM
Unknown electrical issue in the cold. Saw posts online about people getting "High voltage system" errors and after a few days in the cold it happened to me. Dealership couldn't find the issue and simply cleared the error codes telling me to come back in if it happens again. Huge issue, as it limits the range to protect the system from further issues but doesn't give me enough range to even drive home from work if the errors appears during my commute. Occasionally my front sensors don't work but give no indication of any issues, other times it notifies me that they need cleaned, but not always. Not reliable enough to trust in anything but perfect circumstances. I am also getting the CV joint clicking issue occasionally when turning, unsure if related to cold weather or not but it has only happened in 10-20 degree weather. Sounds very bad when it occurs, not very reassuring when driving a car with less than 6000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709923January 9, 2026
POWER TRAIN
Within 1K miles, both CV joints began to "click" when doing low speed turns -- or accelerating while turning. This is a VERY widely documented issue with the Honda Prologue. Just took the car in to my local (Honda Marin) dealership (car now has 5K miles). They verified the issue but stated Honda of America had no fix at this time -- and that it wasn't a safety concern. I'm not sure how this can be true -- when a CV joint fails, you no longer have power to the wheels.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709705January 8, 2026
STEERING, SUSPENSION
Around 3000 miles both front axles developed a clicking sound when turning. The sounds has gotten progressively worse over the next 2000 miles. Honda dealer service center confirmed bad axles but states Honda America no longer allows them to replace the axles since the replacements are failing quickly. Second dealer also declined to fix defective axles stating Honda America is "working on a new part". No one knows what the part is or when it will potentially be available. Honda dealer now appraises the Prologue at *less than half* of the MSRP. (Vehicle has 5000 miles.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708916January 5, 2026
STEERING, WHEELS
When accelerating and turning left or right at the same time there is a severe clicking sound coming from the CV Joints sounds like they are cracked. This started to happen at 3500 miles. Brought it into the Honda dealership Service Department and they said it was a known issue and there was not a fix. Contrary to the research that I have done about this issue and Honda has been replacing these with a so-called new part number that fixes the issue. I am concerned because when turning and accelerating the stability of the vehicle does not feel safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708855January 5, 2026
ELECTRICAL SYSTEM
The contact owns a 2025 Honda Prologue. The contact stated that while driving at various speeds, the battery suddenly experienced a loss of power. An unknown message was displayed. The vehicle was taken to a local dealer, where it was diagnosed; however, the cause of the failure was not identified. The vehicle was not repaired. In addition, the contact stated that the failure had progressed over time. The manufacturer was made aware of the failure. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707738December 30, 2025
UNKNOWN OR OTHER
When initiated in the phones app, the Hondalink app does not communicate with my Honda Prologue. I keep getting "data unavaible" notices. I've only been able to get the app to update with the automobile on 3 occasions since I purchased the vehicle on 12/14/25. I see a manufacturer bulletin on this problem. (...are experiencing issues with OnStar and HondaLink due to the software within the telematics control unit needing a software update.). I am unable to unlock the car with the app when needed which could lead to a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707300December 27, 2025
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On December 1, 2025, the 2025 Honda Prologue was pulling into a parking spot between two parked vehicles at low speed. While in forward gear, the Prologue experienced an unexpected acceleration event and collided with three parked vehicles, two of whom were hit with sufficient force to impact adjacent parked vehicles. The driver is unaware of having pressed down on the accelerator and is additionally concerned about why none of the vehicle safety features such as the equipped Collision Mitigation Braking System (CMBS) activated to prevent these collisions. The vehicle was brought to a local Honda dealership, yet they were unable to draw any conclusions regarding why the unexpected acceleration event occurred. The vehicle owner requested a DTC scan report and EDR (event data recording) data from the vehicle, and received the DTC report but not EDR data. The Honda dealership advised calling the American Honda customer service line with the case number to obtain EDR data. The customer service line was not able to assist because they were not able to identify the case manager, which points to a documentation error within Honda servicing processes.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11706902December 23, 2025
UNKNOWN OR OTHER
On December 10th had the reduced acceleration drive with care error
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706900December 23, 2025
UNKNOWN OR OTHER
Car had high voltage system error
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706373December 21, 2025
LANE DEPARTURE: ASSIST, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I recently purchased a 2025 Honda Prologue. I've had multiple issues with the advanced driver assistance systems. The rear automatic braking will slam the brakes on when I'm backing up if it detects something like a pedestrian on the sidewalk (that I am in no danger of hitting). I've also had issues with it misinterpreting where the lane lines are on the freeway, and automatically trying to incorrectly steer the car OUT of the lane, which is very dangerous, especially at freeway speeds. These systems can be disabled, but this must be done EVERY time you start the car. There is no way to completely turn them off and have them stay off. While I understand these systems were designed to improve safety, they are deeply flawed and actually make driving less safe. At the very least, there needs to be a way to permanently disable them. NHTSA needs to mandate that car companies, including Honda, offer drivers a choice to permanently disable these systems until the technology is much better than it currently is. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706369December 21, 2025
UNKNOWN OR OTHER
Rear camera visibility is very poor, especially at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706021December 19, 2025
ELECTRICAL SYSTEM
I received another service high voltage system message literally weeks after I brought my vehicle in and had the issue fixed. I reported this issue last on 11/24/2025 it is now 12/19/2025 and it happened again. The heat in my vehicle seemed to stop working and was blowing cold air. This is just poor design and disgraceful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705765December 18, 2025
POWER TRAIN
When turning at a slow speed there is a clicking sound caused by a faulty CV joint. It appears re-engineered parts are not available. To repair the issue, the same parts are used, which are likely to keep failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705622December 17, 2025
EXTERIOR LIGHTING
The reverse lights are inadequate. If its very low light conditions you can barely see anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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