Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11636727January 18, 2025
STEERING
Vehicle driveshaft makes clicking noise anytime when turning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636718January 18, 2025
STEERING, SUSPENSION
When turning the wheel hard left or right there is a popping or clicking sound coming from the front end of the vehicle. The vehicle has been inspected by the dealer, Terry were able to relegate the issue and confirmed a know issue with the front axel. A replacement has been ordered however the party is on backorder with no resolution date. There are no other symptoms or warning lights. This is a safety issue because I don't know if this will lead to complete failure of the axel and lead to a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636713January 18, 2025
SUSPENSION
Left and right half-shafts (CVs) are defective - both click loudly when turning in each respective direction. Was advised by a GM dealer that this is normal and will go away once the weather warms up. Noises have been apparent since first month of ownership (Sept 24) to present, happens every time I drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636707January 18, 2025
SUSPENSION, WHEELS, STEERING
Car makes clicking/creaking sound when performing a left or right turn from a full stop. Noticed this issue around 4500 miles. Other reports indicate CV joint issue and that the part is out of order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636702January 18, 2025
STEERING
Starting at around 600 miles, there was a clicking sound from what I believe is the CV joint when turning full lock in both directions. Now at 1700 miles it happens when turning before the wheel is locked in either direction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636698January 18, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The automatic emergency front collision warning system is extremely sensitive and will warn you to break incessantly. Sometimes it is because the sun is shining brightly on it sometimes it’s when a car is parked and you are passing it. This poses a safety threat because I could break unexpectedly and cause someone to rear end me The incessant warning light is extremely
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636692January 18, 2025
SUSPENSION
I am reporting an ongoing issue with my vehicle involving a persistent and concerning clicking sound emanating from the chassis or suspension area. The sound is most prominent when driving over bumps or uneven surfaces, and it has the distinct quality of something snapping or popping under pressure. The noise appears to be coming from the undercarriage of the vehicle, though it is difficult to pinpoint the exact source. Details of the Issue: The clicking noise has become increasingly noticeable. The sound is sharp and distinct, similar to the noise one would expect from a component under strain or sudden impact. This has led to growing concerns regarding the integrity of the suspension or chassis, as it suggests that one or more parts may be loose, damaged, or malfunctioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636691January 18, 2025
SUSPENSION
an incident involving the collision warning system of a car resulted in the car abruptly braking without any apparent immediate danger or obstacle in front of the vehicle. The system activated the automatic emergency braking feature in response to a perceived threat that did not exist. This phenomenon is known as “phantom braking,” where the vehicle’s sensors misinterpret the surrounding environment, leading to an unnecessary and sometimes forceful deceleration. The abrupt braking action startled the me, creating a situation of potential confusion and concern. Fortunately, no collision occurred, but this incident highlights a serious safety risk associated with phantom braking events.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636687January 18, 2025
POWER TRAIN
When turning sharply right and left a knocking sound occurs when accelerating. I have reproduced the sound multiple times. Service department confirms the CV joint is failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636683January 18, 2025
STEERING
When turning sharply and accelerating at low speeds or from a stop, vehicle makes clicking sound. Vehicle is brand new, and I noticed this with about 600mi on the vehicle. I'm concerned this could lead to future loss of steering and cause an accident or render vehicle not drivable. I have taken it to the dealer and their mechanic confirmed hearing the same clicking noise and is awaiting guidance from the manufacturer (Honda corporate) on how to resolve it. I'm still waiting for a solution .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636675January 17, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
While backing up the car will slam on the brakes for no reason. It has done this twice with nothing behind me. Scary when you think you have got something.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636673January 17, 2025
STEERING, SUSPENSION
Car has a clicking noise when turning sharp both right and left. Dealer has said it most likely is the cv joints. They are a known issue and on backorder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636669January 17, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The vehicle slams on its brakes during attempts to back up on a random basis. Strong safety concern when parallel parking and it stops several times in a row when it is nowhere close to a car. This also occurs in empty parking lots
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636668January 17, 2025
FUEL/PROPULSION SYSTEM
The car reduced speed, shut down heat and an error code for high voltage issue appeared. The car was in the shop for 3.5 weeks while Honda misdiagnosed issue then repaired cooling issue on battery
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636667January 17, 2025
POWER TRAIN
When making a sharp left hand turn out of a parking lot I hear a loud clicking coming from, it seemed, the front right hand side. This clicking seemed to be at the tire rotation rate and ceased when I straightened out after the turn. I have heard a similar sound when the u joints in a prior car of mine were about to fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636661January 17, 2025
STEERING
Clicking in the area of the CV axles began to occur when making turns after a few thousand miles and has progressively gotten worse over time. Dealer eventually confirmed and ordered the part but it is on back order indefinitely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636659January 17, 2025
STEERING, BACK OVER PREVENTION: WARNINGS
CV Joint/ Axle. Also, rear collision warning system. CV Joint/Axle makes a very audible clicking sound when accelerating during a turn. Rear collision warning system hard brakes whenever you reverse even when there isn't anything there. the only solution is to disable it. I brought the vehicle to the honda dealership where i purchased it from and they confirmed there's an issue but said it's "normal". they were able to reproduce it The honda dealership inspected the vehicle. The CV Joint/Axle - i didn't notice any issues until i started hearing the sound. it was initially only when making right turns, but now it's heard when making right and left turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636658January 17, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
Specifically, I have encountered recurring problems with the vehicle's automatic braking system, as well as issues with the Honda Prologue app, both of which I believe compromise the vehicle's safety and performance.  The vehicle's automatic braking system appears to be malfunctioning, as it has activated unexpectedly on multiple occasions, leading to near-miss accidents. On at least three occasions, the vehicle’s brakes have engaged without cause, even in situations where there is no obstruction or “phantom” vehicle detected. This automatic braking has not only been inappropriate but also posed a significant safety risk to both myself and other road users. The reverse braking system exhibits similar issues, activating without cause. Despite the alerts being on and the brakes not being engaged, the system’s warning signals still activate, leading to further confusion and potential danger. I have consulted with both the dealership and the Prologue forum, and it has been confirmed that this is an ongoing issue. However, the dealership has indicated that they have no immediate workaround or solution. The only suggested viableremedy has been to disable these safety features entirely, which negates the very purpose of having them.  The Honda Prologue app, which is intended to provide critical vehicle information and allow remote monitoring and control, is also malfunctioning. I have been in communication with Honda for over two months regarding these issues, but unfortunately, no solution has been provided. The app is essential for monitoring vehicle functions such as theft prevention, charging status, and temperature control, all of which are key safety and convenience features. I am concerned about my ability to monitor the vehicle’s charging, especially given the increasing number of incidents involving electric vehicles catching fire during or after charging. Proper monitoring of charging status is crucial to avoid potential over overcharging and battery degradation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636652January 17, 2025
STEERING
I have a clunking sound during either left or right turns. Sound started around 5,500 miles on the odometer and has become increasingly more pronounced and frequent. If these parts fail while negotiating a turn the chance of an accident and possible injury is high. Dealership service department can reproduce the issue and confirmed the CV joints should be replaced. Dealership informed me parts are back ordered with no timeframe for when they may become available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636650January 17, 2025
STEERING
The CV joint in the steering system clicks when turning to the right and left while accelerating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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