Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11637575January 22, 2025
SERVICE BRAKES, STEERING
Car will randomly stop while in reverse. This would happen even without obstructions or other vehicles in view. This happens at least every few days. I made sure to keep the camera free from debris and dry. The parking break will also enable as soon as it brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637567January 22, 2025
STEERING
There is a clicking sound in the axel when making a sharp left turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637547January 22, 2025
POWER TRAIN, ELECTRICAL SYSTEM
The Propulsion System Error warning light (a red car icon with an exclamation point) has appeared multiple times since I purchased the vehicle. This has occurred while driving, charging, or turning on the vehicle, with no apparent cause or trigger that I can identify. I have made several attempts to have the issue resolved by Honda, but they repeatedly provide excuses, such as the unavailability of an EV technician or the lack of proper equipment to update the car's computer software. During the most recent occurrence, I was driving when the error light came on, and I experienced reduced acceleration—something I don’t recall happening before. This presents a significant safety concern for me and others on the road. A sudden reduction in speed increases the risk of being rear-ended by an inattentive driver, or worse, becoming stranded in the middle of a travel lane. Honda has inspected the vehicle previously and documented the error codes and they have just cleared the codes or updated the software on the car. No additional symptoms were present leading up to the issue. This ongoing problem needs urgent attention to ensure the safety and reliability of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637531January 21, 2025
SUSPENSION, STEERING, UNKNOWN OR OTHER
There is clicking in what I believe are the CV axles while turning left and right. The heat does not work in the blistering cold which causes loss of visibility since the defrost won’t work. When this happens the vehicle gives a red warning light indicating “service high voltage system/battery.” I have taken it into the dealership 3 times now for the same reasons and each time they can’t diagnose the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637523January 21, 2025
STEERING
When I take sharp turns the passenger side has a loud clicking sound. It's concerning after less than 600 miles there is a loud clicking sound.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637518January 21, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, SERVICE BRAKES, ENGINE
The car had an error with a front safety camera, the car stopped in the middle of an intersection and I had to coast into the nearest parking lot. The error cleared it self but Honda was of no help. The dealers do not know how to fix the cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637517January 21, 2025
SERVICE BRAKES, STEERING
On a cold day the vehicle's baking system failed. It was would not move more than 62MPH and would not function. When dealer was contacted no assistance was given until Honda Corporation got involved. The problem cleared up on its own and I was advised that it should be fine at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637516January 21, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, STEERING, SERVICE BRAKES
Whenever it gets cold, the car will being to experience brake systems failure, it was suddenly only go 62MPH. On this particular occasion, the car died in the middle of the street, thus blocking the street and causing a police response. Contacted Honda Support and they advised it would be up to 2 hours to get it towed out of there. Police called their own tow truck, the tow trucks had issues with it not going into Transport Mode and stuck parking break. It was brought to the dealer for repair. I believe the car is not safe because there has been several failures of this nature during the cold and other general system failures that appear to be computer related. More than likely police information item is on file.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637485January 21, 2025
ELECTRICAL SYSTEM
All of sudden these 3 errors started showing on the car dashboard: 1. Service High Voltage System 2. Reduced Acceleration Drive with Care 3. Service Vehicle Soon When try to charge the vehicle, car was unable to charge with this error on the dashboard "Unable to Charge, Service charging station". Currently car is in Honda Service station since Jan 13th 2025. I received an update from the service coordinator that car is having an issue with the AC system and Honda is aware of this issue but there is no ETA on/or how to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637472January 21, 2025
POWER TRAIN
I have 9,500 miles on my car and within the last week every time I make a turn (either direction) there is a very loud clicking/grinding noise coming from the CV Axel. I’ve noticed it’s a common theme for Prologues & have been told it’s safe to drive but there are currently no remedies for this problem. It makes mes very nervous that it is going to turn into something worse soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637414January 21, 2025
ELECTRICAL SYSTEM
My sunroof has a constant issue when i fully open it and then try to close it. When I tried to close it the sunroof does close, but it immediately opens back up by itself. It takes me 5 to 10 tries to try to close it back up once it closes and you open it back up it does it again and it reopens by itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637405January 21, 2025
SUSPENSION
My 2024 Honda prologue Makes a loud clicking noise on low speeds while turning, only has 3300 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637374January 21, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, STEERING
Safety issue 1 Automatic collision breaking is too sensitive when going in reverse. The vehicle locked up the brakes several times when I was trying to reverse causing myself and my family‘s heads to snap back suddenly. Safety issue 2 -knocking sound coming from the CV joint when backing up and turning at the same time. This usually happens when it’s cold outside. This is a safety issue because if the CV joint fails, this could cause loss of control of the vehicle while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637317January 21, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
For the second time in 7 months since I’ve owned the car, I need to get it serviced for an error on the panel names “System Voltage Error”. As a result, the car can’t be charged (EV), the heating doesn’t work in the middle of winter, and acceleration is reduced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637268January 21, 2025
STEERING, SUSPENSION
My car is very low miles 2600 and has a clicking sound on the right front CV joint. The Dealer diagnosed and said there is nothing they can do. Honda is aware of it. He said it's a known issue with the Honda Prologue that thousands are affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637249January 21, 2025
STEERING, SUSPENSION
CV Axle makes clicking/creaking noises and may fail, causing steering steering. suspension safety issues. The dealer identified the left axle as failing and replaced it. However, the problem has since recurred in both front axles. Dealer claims car is safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637224January 21, 2025
ENGINE, ELECTRICAL SYSTEM
The EV battery would not charge. There were 2 messages, but nothing to indicate the issue, except that it was unable to charge. Took it into a dealer for service who stated that the freon was low. Without freon, the battery won't charge due to possible overheating. This was a brand new car - owned 2 days. They refilled the freon and charged the car. They could not find any leaks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637220January 21, 2025
STEERING, POWER TRAIN
Since this vehicle came out new from the dealer, every time I make a U-turn it makes a sound in the cv joint, especially when it is on the left side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637197January 20, 2025
STEERING, SUSPENSION
Car has less then 4000 miles on it and needs both front CV joints replace as they loudly click when turning left or right. Parts are on indefinite back order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637188January 20, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic Emergency Braking is too sensitive. I have a one car garage and can not back out of my garage with the feature enabled. It continues to brake and set the parking brake until I disable the braking feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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