Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11640580February 4, 2025
POWER TRAIN
Vehicle makes a loud banging noise when turning. Dealer Service Department inspected car and stated the front axles need to be replaced. There are no parts available and the time frame for repair is unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640457February 3, 2025
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Twice, a "service high voltage" error light has come on and it has said it impacts the ADAS and safety systems and the acceleration of the vehicle. The light disappeared after a short drive, but the heating system stopped working. The first time, we took it to the dealership and they reset the system and the heat came back a little, but seems to struggle under 32 degrees, and especially sub 15/20 degrees. The second time was this morning - the heat is barely working at all. Very frustrating for a vehicle under 2000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640436February 3, 2025
ELECTRICAL SYSTEM
I purchased Honda Prologue Elite Model in May 2024. In around December, a warning sign "Service High Voltage System" message showed up. We left the EV for service twice since then and the first time the honda dealer mentioned that the A/C and Battery Sensors were in swapped positions and they fixed the issue by swapping positions and was set right. The warning came back again around two weeks later and the 2nd time around, they said the DTC P0534 A/C Charge was low and that this error must have happened at assembly. The warning disappeared for less than 2 weeks and reappeared again the 3rd time. Its about 4 weeks now since we have left it for service and when we called them couple of times, they mentioned they are waiting for the parts from Honda and dont have an ETA. Its 4 weeks and we do not have the vehicle after investing 60K. We made several calls and emails to American Honda Motor Co., Inc asking for update on the Issue and the inconvenience we are facing without having the car and the response is to wait until they can fix it. This is not expected from Honda whom we trusted and bought such an expensive car. It seems like they don'w know what the real issue is and each time we get some random response as a fix and the issue comes back. What's more concerning is that its an issue with the Electrical High Voltage system and we don't feel safe driving in it. I would have not chosen to by this EV if i knew they had these issues and not tested well enough before releasing for public. I have lost faith in Honda and 60K isn't small money Hoping the concerned office will Look into these reported issues and address this soon. Best
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640281February 3, 2025
STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
when turn i hear a clicking sound dealer technician acknowledges sound but refuses to repair. forward collision system sees things that are not there and slams on the brakes for no reason. hvac system fails to heat until after driving for at least 45 minutes even after pre heating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640239February 2, 2025
ELECTRICAL SYSTEM
Twice in the total 750 mileage on the Prologue, warnings have come on that state “Service High Voltage System" and "Reduced Acceleration Drive with Care.” This occurred on 01/03/2025 at ~300 miles and again on 02/02/2025 ~750 miles. This error seems to be widespread with low-mileage Prologues, but Honda does not appear to be recalling to correct.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640115February 1, 2025
ELECTRICAL SYSTEM
I purchased the vehicle on January 27, 2025. The morning of Jan 29th, I had three error messages pop up. 1- Service High Voltage System 2- Service Vehicle Soon 3- Reduced Acceleration Drive With Cate The vehicle would not allow me to connect via Bluetooth. My phone was no longer paired. I took immediately to the service dept at the dealership where I purchased the vehicle. Was told it was an issue with the AC, an A/C pressure valve would need to be ordered. 7-10 days for part to come in. Vehicle is in service dept waiting to be repaired. Only 79 miles on the odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639955January 31, 2025
ELECTRICAL SYSTEM
show a "Service High Voltage System" message. The Honda Prologue we purchased in May 2024. We have left it with the dealership for the 3rd time now and problem kept coming back. As a first time EV user we are concerned of safety and ofcourse not knowing what is happening. The 2nd time around, I was told the DTC P0534 A/C Charge was low. This condition was not detected the first time this alert showed up. I was told that the A/C and Battery Sensors were in swapped position (ie wrongly swapped positions) and that this error must have happened at assembly. I have dropped off my EV at Dealership on Jan-9th and today is 31st and still haven't got any updates on it and i am without my car. No one seems to know what the issue is really and randomly suggest somethings and problem comes back again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639947January 31, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Propulsion System Failure light came on and vehicle lost all cabin heat. This occurred in winter (January) and since there is no heat all vehicle windows fog over, obscuring the view of the road and other drivers. All vehicle occupants are also at risk of exposure due to complete lack of heating in sub-freezing January temperatures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639941January 31, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
After using the turn signal, instead of self-cancelling it will operate turn signals in the opposite direction for several flashes and then cancel. Since the turn signal over cancels it causes an increased risk of collision with other drivers who could easily misinterpret intended action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639839January 31, 2025
FUEL/PROPULSION SYSTEM
I was driving in the highway, at ~70mph with cruise control on when the error popped up. The temp was been 47-52°F. I got a message saying Service High Voltage System. I thought nothing of it and proceeded with rest of my trip. I went to even colder conditions and got down to 28°F at one point. I noticed that in the car, the AC was not working, it was only blowing cold air from outside. Eventually went to charge and and the car refused. I was 70 miles from home but was able to get a tow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639780January 30, 2025
STEERING, STRUCTURE:BODY
Steering: The vehicle is experiencing clicking noises as it turns while exiting downward sloped driveways. Issues with the Steering and loss of steering could cause an accident while pulling out of a driveway or making a turn. The vehicle has not been inspected for this issue. There were no warning lamps or messages for this issue. Body: The Trunk door has been opening without personal operation. When getting into the vehicle notification will be given that the trunk is open. Upon attempting to close the door it is stuck in a half open half closed position that will not let it lock back in. This is dangerous as the door opening without intention could cause an accident, could cause items in the back of the car to fall out while in motion, or could cause additional damage to the car itself. The car is currently at the dealer being reviewed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639687January 30, 2025
STEERING
CLICKING IN CV JOINTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639660January 30, 2025
STEERING, POWER TRAIN
CV drive shaft axels are bad from factory and make a clicking sound while driving, making sharp turns, or backing out of parking space. Honda says replacement part are on back order for over 1 month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639568January 30, 2025
STEERING
At approximately 400 miles of use on a new car I noticed clicking from the front steering axle when turning at low speeds. Service center at Honda daily reported this is a known issue with the.CV joint in the staring mechanism, but does not have parts for repair or replacement available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639565January 30, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
I purchased a Honda Prologue from my local dealer with just 8 miles on it. At 97 miles, multiple warning lights appeared, including "Service High Voltage System" and "Service Vehicle Soon." Additionally, the vehicle would not allow me to charge the battery once these warnings were displayed and acceleration was reduced. I took it to the dealer, where they diagnosed an overcharged AC system causing battery cooling issues. They removed 1.270 kg from the system, cleared the codes, and tested to ensure proper levels before returning the vehicle to me. After driving for another week, the same warning lights reappeared, and now, with only 360 miles on it, the vehicle is back at the dealer for further diagnosis for the same warning lights. It does not appear an overcharged AC system was the cause. For a brand-new car with less than 500 miles, this is completely unacceptable from Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639546January 30, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On several occasions while in reverse the car braked hard and violently for no reason. This caused a sudden jolt to me and the passengers endangering our safety. Also, this condition can cause an accident if I’m trying to back up to avoid a collision and the emergency braking system does not allow me to do such. The vehicle has not been inspected by anyone else and no warning lamps messages or other symptoms of the problem appeared prior to the incidents. This condition first occurred with about 300 miles on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639545January 30, 2025
STEERING
When turning to the right from a stopped position there is clicking noise coming from the right front CV joint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639544January 30, 2025
UNKNOWN OR OTHER
The clicking when turning right or left. The dealership has had my car since December. They don’t have ANY inventory for this car for ANY parts. Every part being made is for the new cars according to the dealership. So many people have the same issue and Honda won’t take accountability. This car needs to be recalled for the safety of others. People are being told to drive around with a broken CV axial and wait for a new part. Idk how they can get away with this. If that breaks it can cause DEATH to an active driver or injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639539January 30, 2025
UNKNOWN OR OTHER
Front right CV Joint making clicking sound. I took vehicle into the Honda dealership. They kept care for 3 days. They put me in a rental. Called me to pick the car up and told me that the front CV joint was bad and that they got honda to approve to have it replaced. They then told me that the part was on back order and it might be in sometime in March. They advised me that my car was safe to drive and told me i had to take my car back. I dont feel that this is acceptable. I have had this issue with other older cars that i have owned and i was never advised that the car would be safe to drive. With a clicking sound like that the part should be placed immediately before the CV joint snaps and you get stuck on the side of the road or even worse causing an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639524January 30, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
Unknown braking while no objects in front or behind the car. Warns lane departure too late after you crossed halfway through the lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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