Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11643975February 20, 2025
STEERING
When making turn left or right there is a noticeable cracking, ticking, knocking noise coming from suspension, sometimes it feels that i am about to loose the control of the steering. Went to Honda Dealership where I purchased the vehicle located at 35 Magee Ave, Stamford, CT 06902 they diagnosed the vehicle and confirmed that there was a noise due to faulty CV Axle Joint, however refused to fix it, they stated there are no recalls for this models and stated that the it is the vehicle characteristics. For me it raises serious safety issue, I can lose the control of steering whenever I am turning and cause fatal results. Please take this issue in consideration and review carefully.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643874February 20, 2025
ELECTRICAL SYSTEM, SUSPENSION
High Voltage error in car and unable to charge at 3100 miles. Now without a car and dealership/Honda will not give courtesy car. The front suspension makes clicking noise in cold weather when turning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643761February 19, 2025
SERVICE BRAKES
On [XXX], I leased a Honda Prologue from Honda Carland in Roswell, GA. Within a week, the vehicle displayed multiple braking system failure warnings, including “Braking system failure,” “Service Stabilitrak,” and “Brake assist failure.” One-pedal driving also became unavailable. Upon attempting to drive, the brakes were completely unresponsive, causing the car to roll down a ramp uncontrollably before eventually stopping. Despite multiple attempts, the brakes failed entirely, making the vehicle out of my control. I immediately called Honda’s OnSite service, and the car was towed back to the dealership. The dealership initially diagnosed the issue as a loose connector that was allegedly not properly attached during assembly. They assured me the vehicle was now functioning as designed. However, about a week later, the same critical brake failure occurred again. The car would not brake, forcing me to request another tow back to Honda Carland. This time, the dealership claimed the issue was due to a faulty brake master unit, which they replaced—a far more serious defect than initially diagnosed. Given the life-threatening nature of repeated total brake failure, I refused to drive the vehicle and attempted to return it. In researching this issue, I have found similar complaints in online searches, including the NHTSA database, suggesting that this may be a much broader issue affecting Honda Prologue vehicles manufactured in 2024. This is not a minor issue—it is a safety hazard that puts my life and the lives of others at risk. I am not willing to drive this defective vehicle, and I urge the NHTSA to investigate this matter immediately to ensure that no other driver is put in danger due to brake system defects in the Honda Prologue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643752February 19, 2025
STEERING, SUSPENSION
I bought Prologue ELITE AWD on January 31st 2025 and drove 1000 miles. The steering is very stiff and makes squeaking noise while parking and turning. This sound is audible while the car is going slow; however, when the car speed is above 20 mph we may not hear, but my guess is it still there. If this fails during sharp turns, there is chance of damaging my own car and even other cars putting others and myself into safety risk. There are no warning lamps and messages. The problem first appeared after 5-7 days after the purchase; however, I thought the car is new and being adjusted for the ride with the huge 21 inch tires it has. Additionally, the car has problem with suspension, after a ride and when placing it in park mode, the suspension of the car swings enabling the car to move forward and backward possibly hitting the car infront or back damaging the other cars too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643705February 19, 2025
SUSPENSION
The contact owns a 2024 Honda Prologue. The contact stated that while making left turns, there was a knocking sound coming from the front driver’s side wheel well. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 2,401.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643578February 18, 2025
POWER TRAIN
Returning home from a 75 mile trip. No warning vehicle displayed "service high voltage system. Lost all heat from HVAC system. No defrost, blew cold air. Display of power usage used was not accurate. Car manual mentioned the vehicle could be disabled if the warning was not seen by a Honda dealer service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643490February 18, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Very frequent and sudden breaking when no objects or any moving vehicles in the line of sight. This keeps happening and I am not able to use the safe system as is without turning it off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643340February 18, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
I've had to turn off all the safety features in my car on multiple occasions. I nearly got hit by several cars turning into driveways because the car's sensors detected a vehicle on the driveway. Additionally, the sensors mistakenly detected another car pulling out of a shopping center, which caused heavy brake locking. This has even happened to me twice on the freeway. When I mentioned this to the service manager, he laughed and said, "I know what you're talking about. I have one too, and it happens to me as well. Unfortunately, there's nothing we can do about it except turn off the sensors." And be careful with your neck the ways brakes lock in
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643336February 18, 2025
SUSPENSION, STEERING
The car has a very loud knocking noise when you turn left or right drop it off at the dealer today they didn’t want to look at it they said it was normal that there was nothing we can do freeway honda of Santa Ana Ca. They were seems careless about the situation they keep trying to blame GM Multiple times I felt something was gonna snap when turning according to the Maintenance manager multiple cars have came in with that issue pretty much they try to send me home I told them I still want to car to be check out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643212February 17, 2025
UNKNOWN OR OTHER
When I turn left or right from a complete stop it makes a clicking noise. I believe it is the CV joints. I brought it into Honda for them to look at. They know about the issue but don't have a fix for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643092February 17, 2025
SUSPENSION
When making a sharp turn out of a parking lot I noticed a ticking or popping sound coming from the wheels. This was replicated a couple of times but not consistently. If the part is defective it could cause loss of control of the vehicle while turning. This issues has not been reproduced by the dealer nor has it been inspected. No warning lamps or messages appeared prior to or after the incident occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643007February 16, 2025
VISIBILITY/WIPER
While driving during a rain & snowstorm, the front windshield wiper stopped working completely all of a sudden. Adjusting the dials on the left stalk did nothing. The rear wiper worked perfectly throughout this incident. It is available for inspection. After the car was turned off and back on (of course during a stop), finally the front wiper started working again. Without the front wiper, any precipitation or dust makes safe driving impossible, greatly increasing the risk to myself, other drivers, pedestrians, and property. I have not taken it in for service as I do not know how to trigger / reproduce it again. There were zero messages / lamps / other symptoms. The screens did not give any alerts nor messages regarding any malfunction: the front wiper dial simply did nothing. For reference, this is the Elite trim with ~1000+ miles. Automatic wipers were off (and have been for many days now—they were too unreliable & confusing).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642988February 16, 2025
SUSPENSION
When making a hard turn from a complete stop most of the time there is a clicking or knocking noise through the tightest part of the turn. The noise is louder the colder it is outside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642898February 15, 2025
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car braked extremely hard causing whiplash twice even though there was ample room. This has happened multiple times. Reported that it is normal by dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642809February 14, 2025
SUSPENSION
There is a problem with all Prologues with the CV axels. Mine has had an issue for awhile and I brought it too a Honda dealership and they said no fix for it. Anyone that has had it replaced is still having the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642753February 14, 2025
STEERING, FUEL/PROPULSION SYSTEM
When accelerating into a turn from a complete stop, left turn or right turn, there is a knocking sound coming from the cv joint. Vehicle made this sound when driving off the lot brand new. Vehicle also experienced a battery fault error/reduced propulsion warning at 700 miles and is currently at the dealer to investigate. The error alternates with the battery fault light indicating a fault with the high voltage battery and the propulsion power is limited light. This error occurred after preconditioning at 30% battery charge in 32 degree weather. The vehicle warmed up the interior but displayed the message as soon as I put the car into reverse gear. Both of these issues are safety issues in potential loss of steering and loss of propulsion power on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642703February 14, 2025
SUSPENSION
When accelerating from a stop, knocking clicking noises can be heard. At first, it was only while making a left turn, but now it can be heard when turning in either direction or going straight. It only happens at low speeds. This puts my safety and the safety of others at risk because a failure could result in loss of power to the wheel and/or control of the vehicle. The problem has been confirmed by the dealer and at first, I was told it here was no fix. I was also told it was normal for this vehicle. I completed a survey about my experience with the service department, and received a message that Honda identified a fix and that axles are on back order. No warning messages have appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642672February 14, 2025
POWER TRAIN
Drove off the dealer lot with a brand new prologue with 31 miles on the odometer. Taking a left hand turn out of the dealer lot, I immediately hear a clicking/clunking noise coming from the front end. It’s my understanding that this is due to a CV joint in the drivetrain. Honda does not have a solution available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642550February 13, 2025
SUSPENSION, STEERING
Loud clicking from left side of the vehicle when making a right hand turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642466February 13, 2025
STEERING
CV axle clicking and loud noise coming from axles while braking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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