Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11651891March 31, 2025
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
Start vehicle and warning lights flash. "service high voltage system" Drove to service center. Heat did not work on the cold morning. Defrost would not work. Service center informed me the main 440 volt battery needs replacing. wait times, one to two months for new battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651883March 31, 2025
ENGINE
"high voltage system failure" and inability to charge - co cooling and limited acceleration - took 7 1/2 weeks to repair - Tech found p1c0100 ac compressor motor underspend, recharged ac system nd found excessive freon
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651820March 31, 2025
UNKNOWN OR OTHER
“While driving with my family, my car’s displays suddenly went black, which was a serious safety concern. I had to pull over for about an hour until they came back on, as I couldn’t see anything.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651771March 31, 2025
SUSPENSION, STEERING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
When I turn left or right from a complete stop it makes a clicking noise. I believe it is the CV joints. I brought it into Honda for them to look at. They know about the issue but don't have a fix for it and will not do anything for it. When backing you the car randomly puts on the break with nothing around the rear of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651635March 30, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VISIBILITY/WIPER
After updating my Prologue and driving it for a few miles, I'm now seeing a message that says: "Service High Voltage System / Service vehicle soon." The car will not accept a charge at all and the heat/defroster will not work. It will only blow cold air (which may just be outside air circulating meaning full hvac isn’t working).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651622March 30, 2025
ELECTRICAL SYSTEM
Charging Port. car will not charge no more under 6000 miles under 10 months of ownership. I have a 3 year at least. I haven't even had it a year yet. No vehicle now waiting to hear back from Honda. They gave me a loner the dealership. Did I think this is an unsafe feature of this vehicle? And I think I should receive. A new vehicle. This vehicle needs a recall, so no one gets hurt. Or stranded on the side of the road. Because the car won't charge no more. Please help me with this matter sincerely. [XXX] of Portland Maine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651600March 30, 2025
STEERING, SUSPENSION
I noticed a clicking sound whenever I made a turn, whether it was left or right. I reported the issue to Honda’s service department, and they were able to reproduce the problem. Initially, I was informed that the required parts were on back order. However, I recently received a call informing me that the parts were now available. I brought the vehicle in for the replacement, but when I picked it up, I was told that the problem had not been resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651188March 27, 2025
UNKNOWN OR OTHER
After having my car plugged in over night, I unplugged my vehicle and put the cap on the charger. Since I was going to be gone for 4 days, I decided to unplug my charger from the wall. Since I had turned my back to the charging port, I didn’t notice the charge door was still open. I got in the car and I proceeded to back out of the garage with the door ajar. There is a warning light on the dash but while in reverse in a garage, a number of parking sensors are always beeping so I was desensitized to beeps. The charge door caught the side of the garage door and bent too far backwards and broke. I really wish the vehicle either made you acknowledge the warning before it would move or the warning showed up on the camera screen as well, where your eyes are drawn while reversing versus the screen in front of you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651186March 27, 2025
POWER TRAIN
My 2024 Honda Prologue that has only 2486 miles. I took it into the dealership only to be told that they are making new parts for the known problem! It is a safety issues that the CV joints could fail completely while driving, that could cause a fatal accident. I can't believe I was reassured by the dealership it is safe to drive. I do NOT want to be a statistic from a lethal car accident. Not to mention what other problems will it have if I continue to drive the vehicle. It may not show up today but it could cause problems long after the warranty is up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650972March 27, 2025
SUSPENSION
When driving slow and on turning radius, suspension clicking noise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650955March 26, 2025
ELECTRICAL SYSTEM
After updating my Prologue and driving it for a few miles, I'm now seeing a message that says: "Service High Voltage System / Service vehicle soon." My Prologue only has 1,096 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650859March 26, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
High voltage system errors. Won’t charge. Car is 2 weeks old!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650825March 26, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
Where to begin? not even 2 weeks after having this vehicle it nearly caused a major accident and gave me whiplash & neck problems (have doctors documentation as proof) when the automatic breaking system hard breaked my vehicle twice in the same trip (20 minutes from work to home) with the second time resulting in my car skidding quite a few feet on a highway in the middle of rush hour traffic (want to note the distance in front of the car was quite significant both times) also both CV joint axles need replacing on top of rear passenger door is not the right size & often pops open. Honda dealership has my vehicle for 31 days back in December January stating parts for door would be in within the month and the cv axle would be beginning of march. here it is March 26th and I've heard nothing from the dealership after multiple attempts of trying to get a hold of them. also worked with Honda and opened a claim who also is ignoring my calls. I hardly want to touch the vehicle as I'm afraid of it causing a major accident or the door popping open as I'm driving with my children in the car.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11650758March 26, 2025
SUSPENSION
Multiple problems. Suspension/axles grinding and popping when go around corners, multiple messages to service high voltage system, complete loss of power while driving, loss of awd system, extremely loud thunking under hard acceleration (merging onto freeway etc), that shakes the whole car and can cause it to go off track a bit. deathtrap on wheels, dealer's no help, corporate is no help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650599March 25, 2025
POWER TRAIN
Broken axle I was driving and kept hearing a tidying click sound when making turns
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650591March 25, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Break failure on highway causing MVA- multiple attempts were made to slow down and break vehicle to no response what so ever. Pressed breaks all the way down, nothing, no air, no resistance, no sounds, vehicle kept on going. In an attempt to save myself from an accident that could have been much worse, I jumped out of the moving vehicle, landing the back of my head on the cement highway floor toward left end of bumper. This vehicle is not safe and should be taken off the roads. I have 2 toddlers and am traumatized. The vehicle stopped after some impact in the middle of the highway. From the moment of receiving this car there has been some sort of issue with it's breaks. Initially short stopping on it's own when gas peddle not pressed- had the setting fixed for that to then experience multiple whiplashes for no reason while driving. Attempted to connect the starlink on multiple occasions as well to no success and just a bunch of wasted time trying. In addition to all the alarming safety concerns, this car would not heat up well- 40 minutes into my ride I'd start to feel some warmth. I would love to have this case investigated further and sue honda for allowing such a dangerous vehicle on the roads. My accident was bad but the honest truth is that it could have been worse and no one should have be subject to this danger.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11650180March 24, 2025
STEERING, WHEELS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I have two problems: 1. When I steer full left or right and move forward, I have clicking noise coming from the front. 2. Usually when I push break, my car gets into emergency brake .I guess the sensors are too sensitive and it gets into emergency break and stop the car without no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650051March 24, 2025
SERVICE BRAKES, SUSPENSION, UNKNOWN OR OTHER
Every time this car comes to a stop, it rocks back and forth significantly on its suspension. Even at low speeds, it is noticeable when breaking, with about a second and a half of five to six rebounds back and forth. It is highly prominent with stronger braking or stop-and-go traffic, resulting in about two seconds of hard rocking back and forth. This problem happens more when the car is being driven in normal mode, meaning using both the acceleration and brake pedals; it’s less pronounced when driving in “one-pedal” mode. I took the car to the dealer service department, and they tested my car and other Prologues. The service department manager said this seems to be a problem in all the Prologues, even a 2025 model they tested. This problem is causing motion sickness for me and my wife, which can lead to distractions and potentially unsafe behaviors as explained below: * Distraction: Passengers experiencing motion sickness may be too focused on their discomfort to pay attention to the road or the driver, which can be dangerous. * Nausea and Vomiting: Nausea and vomiting can cause a passenger to become ill, which can be a distraction and potentially lead to unsafe behaviors like reaching for a trash bag or losing control of their body. * Safety of the Driver: If a passenger struggles with motion sickness, the driver may be distracted by the passenger's discomfort, which can lead to unsafe driving behaviors. * Increased Risk of Accidents:If a passenger becomes ill and the driver is distracted, the risk of accidents increases. Even though the dealership acknowledged that this seems to be a widespread problem based on the tests that their service department did, they are unwilling to take action until an official recall is in place. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649973March 23, 2025
UNKNOWN OR OTHER
CV joint clicking on turns. Both left and righy
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649952March 23, 2025
UNKNOWN OR OTHER
As I was coming to a stop light, the radio stopped working. A message came up..."Tuner unavailable. This may fix itself. If not, restart your vehicle. Vechicle may need service." Soon after this, my blinker stopped working. I was able to proceed with the left hand turn but then dashboards (left and radio one) all went blank. I was able to drive to get to a safe spot. In doing so, the dashboard did come back on and I was able to drive onward. THIS WAS A VERY NERVE WRACKING EXPERIENCE NOT HAVING SIGNALS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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