Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11659381May 6, 2025
ELECTRICAL SYSTEM
12/13/2024 – Vehicle purchased New 01/22/2025 – Heating system began to malfunction. 01/31/2025 – Received dashboard warnings: “High Voltage System,” “Service Vehicle Soon,” and “Reduced Acceleration.” 02/01/2025 – Vehicle towed to the dealership for service. 02/10/2025 – Vehicle returned to us after repairs. 03/06/2025 – Same errors reappeared - “High Voltage System,” We contacted Honda Customer Service and filed a claim (Claim #15405227) 3/6/2025 - Vehicle towed to the dealership for service. 04/04/2025 - Vehicle returned to us. We were assured the issues were fully resolved. We were told a Honda technician had been dispatched to support the repairs and ensure all work was handled thoroughly. 04/09/2025– Same error messages appeared - "High Voltage System" Car towed to dealership again for repair 5/6/2025 - Vehicle is still being repaired
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659182May 6, 2025
ELECTRICAL SYSTEM
The contact owns a 2024 Honda Prologue. The contact stated that while driving at an undisclosed speed and turning the steering wheel, there was a clicking sound coming from the front end of the vehicle. The sound had become progressively worse. The contact stated that after starting the vehicle, the AC was inoperable, and the contact became aware that the radio remained on for an additional 1-2 minutes after turning off the vehicle. While locking the vehicle, the feature that illuminated on the instrument panel displaying a message that all doors were locked, failed to operate intermittently. The contact stated that while charging the vehicle, the charge exceeded 100 percent charge. The contact stated that the vehicle also experienced several electrical malfunctions intermittently. The vehicle was taken to the dealer who diagnosed the vehicle; however, the contact was unable to recall the results of the diagnostic tests. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658443May 2, 2025
SUSPENSION
Took my vehicle in for its first service. During the multi point inspection I was informed that my right front cv axle was defective and slinging grease everywhere. Covering the front brake caliper, rotor and pad in axel grease. I find it odd that this happened as I just had to have both front cv axels replaced 400 miles ago as the too were defective. This is a known issue with the Prologue and Honda refuses to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657935April 30, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Vehicle with purchase on April 15, 2025 pre own with only 5800 miles. Drove the car for less than 2 weeks on April 28,2025 a vehicle warning pop-up “ high voltage service error” I took it back to Honda dealership. A code U3620 came up. The code indicated a high voltage battery replacement needed. Currently ETA for the parts is not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657505April 29, 2025
VEHICLE SPEED CONTROL, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Anti-Braking System (ABS): The Anti-Braking System (ABS) malfunctioned, causing the car to unexpectedly slam on the brakes multiple times while backing up. This issue is likely related to a failure in the ABS sensors or control module. The component is available for inspection and was reported to the dealer. Transmission (Shifting into Neutral): The transmission failed by unexpectedly shifting into neutral while driving, preventing acceleration. This issue is likely related to a malfunction in the transmission control module (TCM) or related sensors. This component is available for inspection and was reported to the dealer. Anti-Braking System (ABS): This malfunction posed a significant safety risk. The car unexpectedly slamming on the brakes while backing out of the driveway onto the road causes a sudden stop, potentially leading to a collision with other vehicles as it takes several attempts of hitting the brakes or turning the emergency brake off to get the car to continue reversing out of the driveway. Transmission (Shifting into Neutral): This issue is extremely dangerous, especially on busy roads. When the vehicle unexpectedly shifted into neutral, I was unable to accelerate, which could have resulted in a dangerous situation if it had occurred on a highway or in heavy traffic, putting my family’s safety at risk. Both problems have been reported and inspected by the dealership but they were unable to reproduce the issues. I was told the auto braking system is performing as expected and is in the user manual and cannot be turned off which does not seem right. I have never driven a vehicle that cannot back out of a driveway without interruption. The Auto Braking System does display a message of "Rear Cross Traffic Auto Braking" when the brakes are initiated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657058April 27, 2025
POWER TRAIN
Honda Prologue drive shafts (axles) click and grind when turning Dealer originally told me the parts are defective and placed an order for replacements. Three months later they told me that the problem was a “feature of the vehicle” and would not be fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656979April 26, 2025
STEERING
When turning, there is a rapid knocking noise from the front end. Usually on left turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656468April 24, 2025
STEERING, WHEELS, UNKNOWN OR OTHER
Feont axle makes clicking noise when turned left. Honda tried to replace axle but sound did not go away. Honda said they dont know and its under investigation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655883April 21, 2025
VISIBILITY/WIPER, ELECTRICAL SYSTEM
Back up Camera -- Honda Prologue Elite model does not have night vision back up camera. In the night when you reverse your car nothing is visible unless you press breaks. I realized this when I got loaner car and lower model has full visibility in the dark but my Elite back up camera does not have night vision. I complaint this issue with Honda Repair center and they asked me to complaint to Honda manufacturer as all Elite has same problem. I called many time to Honda but not response. Sensor - hands-free access does not work every time. it works only randomly. I complaint this to the repair center and they said all the car has the same issue so we cannot do anything about this. As my car is on lease, they are not cancelling my lease or replacing my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655881April 21, 2025
STEERING
Steering -- I leased my Honda Prologue 2024. from very first week I started hearing that some squeaking sound from my wheels but later I realized that squeaking/ cracking noise is coming from Steering. I took my car to the Honda repair center they accepted the problem and compare with other Honda Prologue same model. They kept my car for around 4 -5 days and finally said as they don't have expert mechanics and they also consult with main honda company even they don't know but you can still drive as it is not dangerous. there is no solution as of now. They made me sign the document before I took my car back. Now, I am driving my car but have some doubt back of my head, anything serious can happen and it is annoying when I park my car. As my car is on lease, they are not cancelling my lease or replacing my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655763April 21, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
three codes telling me there is a issue - reduce acceleration drive with care - service vehicle soon - service high voltage system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655575April 19, 2025
ENGINE, STEERING, SUSPENSION
Car making huge noises when turning right or left, looks like coming from bad axles. Still waiting for dealer for backorder parts. After few weeks car also making huge noise and shaking while driving in highway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655530April 18, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving through a parking lot when I received the following warning messages “Brake System Failure,” “Service Stabilitrac,” “auto hold unavailable,” “ Brake assist failure. Press hard to brake. Speed limited.” I then tried to pull over in the parking lot and vehicle was extremely difficult to stop. I had to use both legs on the brake. While sitting waiting on a tow truck, I received another warning message that stated “Service High Voltage System.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655494April 18, 2025
ELECTRICAL SYSTEM
While traveling out of state, my 2024 Honda Prologue became nearly inoperable due to a system failure. The vehicle suddenly stopped accepting a charge at any public charging station and displayed multiple warning messages, including: “Service High Voltage System,” “Service Vehicle Soon,” and “Charging System Problem.” There were no prior symptoms or warning lights before this occurred. The messages appeared abruptly during a multi-hour drive home from a trip. I was able to reach the nearest Honda dealership safely, but I was forced to leave the vehicle there, far from home, because it was no longer able to charge and could not be driven further with confidence. The issue was confirmed by the dealership’s service department, who diagnosed the problem as a high-voltage battery failure requiring full battery replacement. The service team advised that repairs would take at least three weeks. I was not offered a loaner vehicle or transportation support, and I had to secure and pay for a rental vehicle just to return home. As a result, I currently have no reliable form of transportation, and Honda is not providing a rental or loaner vehicle during this extended warranty-covered repair. Furthermore, I was informed by Honda Financial Services that even if the vehicle remains out of service for over a month, I am still expected to continue making monthly lease payments on a car I cannot drive. This situation presents a serious safety and consumer protection concern, as the vehicle suffered a sudden loss of essential EV function without warning and left me stranded out of state.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654988April 16, 2025
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
SEVERAL LIGHTS BEGAN FLASHING, AND THE ACCELERATION stopped at 25 mph: 1. Service High voltage 2. Service Vehicle Soon 3. Reduced Acceleration - Drive With Care I brought the car in the next day. The service center at Honda Mahwah diagnosed the problem immediately. They said it is a valve for the AC system that cools the battery. They know this valve is bad on many Honda Prolouges and needs to be replaced. They said there is a "Service Bulletin" out for this problem. Then they said they do not have this valve and have no idea when it will be available. They did not want my car to sit on their lot, nor did they offer a loaner. I have not driven the car since, and it sits in my driveway, not the garage. I'm afraid of the high voltage problem, and I do not want the battery to explode in my garage. I think the NHTSA should issue a recall so this can be fixed. Pictures attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654970April 16, 2025
STEERING
I leased this car on March 2025 from the second day of having this car every time I make a sharp left or right turns it makes knocking noise, it seems like is something do with the CV joints. This issue seems to be affecting many of other prologue owners
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654858April 15, 2025
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Tried charging my car and says high voltage service , then service vehicle soon light als the tire monitoring system is not working and reverse autobreak is too sensitive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654650April 15, 2025
STEERING, SUSPENSION, UNKNOWN OR OTHER
Everything I turn the steering wheel, rather it’s to the left or right, there are clicking noises coming from the area of the wheel well. My dealership states there’s no fix to the issue, but it’s louder and louder by the day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654323April 13, 2025
ELECTRICAL SYSTEM
Was driving down highway 280 north last night (April 12, 2025) near Palo Alto and both screens went black. Safety issues: 1) I was not able to gauge what speed I was going since both the instrument cluster and the center screen were blank. 2) The maps and navigation informing me of my trip were no longer available. 3) I could not hear any indication that the left / right turn signals were active when I attempted to turn after the screens went blank. There were no warnings, lamps, symptoms prior to the issue. Regarding the car multiple times did not result in the screen coming back. The screens did come back after leaving the cars turned off for 2 1/2 hours. On Friday morning I did update the Honda Prologue to the latest manufacture's software version using the car's built in software update feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654215April 11, 2025
POWER TRAIN
My car makes a ton of noise when turning both right and left. Both driveshafts have been replaced and the noise has continually gotten worse. Honda dealership states that this is a known issue and no solution is in sight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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