Honda Passport Complaints (2021)

145 consumer complaints on file.

#11528172June 21, 2023
ELECTRICAL SYSTEM, ENGINE
The auto engine idle is failing to properly restart the vehicle. After coming to a complete stop the vehicle will not restart on its own. I have to put the vehicle in park, wait a few minutes and then push the start button to restart the vehicle. The vehicle will be available for inspection upon request. My safety and the safety of others has been put at risk numerous times. The vehicle has failed to restart mid-intersection in heavy traffic., on the highway during stop and go traffic, and at stop lights. The problem has not been reproduced or confirmed by a dealer or service center. The vehicle has not been inspected by the manufacturer, police or insurance company. No prior warning signs, messages or lamps have appeared before the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523966May 26, 2023
FORWARD COLLISION AVOIDANCE
The contact owns a 2021 Honda Passport. The contact stated while driving 30 MPH, the Forward Collision Avoidance system erroneously activated. The contact stated the brake warning light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact continued to experience the failure. The contact took the vehicle back to the local dealer and the distance of the Forward Collision Avoidance system was extended. The vehicle was repaired but continued to experience the failure. The contact stated the vehicle had been taken to the local dealer three times, but the vehicle continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520930May 8, 2023
ELECTRICAL SYSTEM
I was driving at 60mph and the entire dash went blank for about 30seconds. There was no speedometer, warnings, no display at all. After about 30 seconds the tach showed back up followed by the gear indicator and speedometer with the drivers information center showing up last. This happened on Sunday 5/7/23 this has happened once before but it was brief and I wasn’t sure it had actually happened. This time I saw it go blank and watched the whole process of it coming back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516499April 11, 2023
ELECTRICAL SYSTEM
The radio stops and pauses. At times the radio and phone are unusable. When it does come back on the volume is very loud and is shocking . Please see NHTSA ID # 10198172
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516326April 10, 2023
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I don't know which system failed or malfunctioned. It is available for inspection. While parking at the community parking lot the car accelerated. I wan't able to stop it. It jumped a bumper stop than a curb and drove up a berm and crashed into a tree. (The incident is on film at the clubhouse). I was the only one injured. My knee broke the underside of dashboard (see phpto). I did have other bruises. The vehicle is still at the collision repair shop so it hasn't been seen by the dealer. However I did report the matter to American Honda who assigned a case #13707324 on 3/17/2023. As of this writing I am told they haven't assigned same to a representative. To the best of my knowledge the vehicle has not been inspected. There were no warnings given.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11515950April 7, 2023
STEERING
After turning a corner steering locked and unable to steer car . wrecked
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11511964March 15, 2023
SEAT BELTS
The contact owns a 2021 Honda Passport. The contact stated that while driving at low speeds, crossing an intersection, crashed into the rear wheel of an unknown vehicle. The seat belt fractured. There were no warning indicator lights illuminated. The air bag deployed. The contact sustained bruises and bumps and medical attention was provided. A police report was filed. There were no reports of a fire. The vehicle was towed to a towing lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 7,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11500844January 9, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On October 29, 2022, the CMBS emergency braking system slammed the brakes on for no obvious reason. This happened at least four or five times while traveling eastbound on I-40 in AZ. There were no cars in front of or changing into my lane. After it happened a few times, I called the dealer RSM Honda in Rancho Santa Margarita, CA, where i service the car to see if i could turn it off. They suggested reducing the sensitivity, which I did. After changing the sensitivity, I still experienced two or three more incidents of surprise emergency braking for no reason. After the fifth or sixth incident, I pulled over and searched a pdf copy of my owners manual and found a way to turn off the CMBS with a button on the dash. This worked to stop the braking incidents, but I had to do it over again every time I restarted the engine after stopping for gas, etc. This scared me and was dangerous as this would happen while i was going 70 mph. I think every instance occurred while I was passing a "big rig", but I was never in the same lane as the truck. Sometimes it was on a very gentle curve, but other times we (truck and I) were both going straight down a straightaway. I had done similar trips previously in February, June, and July without having this issue, but had it happen multiple times on my October trip as described above.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499256December 28, 2022
POWER TRAIN
This car accelerates when down shifting in mid to higher gears. We were in the snow on a steep decline and when I downshifted into 4th gear the car immediately accelerates ( Not Coasted ) but accelerated increasing my speed before finally downshifting. It is also having similar issues with the 7th, 6th, and 5th gears. We lost traction immediately after shifting when the car accelerates and I have no drought that we would have crashed if we were approaching or in a turn at the time. 12/28/22 I spoke with the dealer today and he was aware of other complaints. I made an appointment to have them check it out tomorrow 12/29/22. I have repeated this issue multiple times and plan to show them. This also happens every time you downshift into 4th gear etc on dry or wet pavement, even on flat surfaces.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498892December 26, 2022
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
We were driving at 55mph and every warning light came on. It quickly decelerated to 20mph then wouldn't shift from first gear. We were in an area where there was no places to pull over. We pulled over and the car wouldn't shift from park. We were told to let it sit 15min then try again. After 20 min the car worked normally. The computer system deletes all the errors once it sits. The dealership says there is nothing wrong. This is the 2nd time it's done it. We were told to check the battery. It's new and we do not trust this vehicle. If it does it on the freeway it would be catastrophic. Honda needs to fix this problem. The crash avoidance also says to brake at every car in the opposite lane. I purchased a code reader to try and save all the codes when the car acts up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498755December 24, 2022
ENGINE
I am writing to make you aware of an alarming incident that happened with our 2021 Honda Passport this fall. My wife backed out of the garage and was in our driveway when the vehicle engine suddenly turned off and a message appeared on the entertainment display. It said that the antitheft system had lost power and that the power button needed to be pushed to restore it. She finally got the car to start by pushing the “volume” button, NOT the power (engine on/off) button. The message disappeared. If this would have happened while actually on the road, there could have been serious consequences. Can you image your vehicle suddenly shutting off on a highway? About a two months later, I also received the same message when driving through my subdivision, but the engine did not shut off. I immediately took the vehicle a local Honda dealer who tested the battery (the original battery – just about to turn two years old) and found that it needed to be replaced. There was no indication that it was going bad prior to these incidents. As I stated earlier, it is the first scenario that is a red flag. Why did the engine shut off? Have other Passport or Honda owners had a similar experience? I thought you should know what happened to us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496899December 10, 2022
SERVICE BRAKES
Pulling into home garage vehicle suddenly surged forward. Brakes were applied and the brake peddle went to the floor and did not engage brakes to stop the Passport. Effects were the Passport crashed into a refrigerator we had there to handle over flow and crushed the refrigerator and knocked a hole in the wall of the garage. No warning or alarms sounded which Honda said does not happen at low speeds. Took Passport to local dealer. They kept it for 1 week and just drove it around trying to see if it would replicate what had happened. It did not replicate what happen insinuated that it must not have happen the way we reported it. Gave them internet copies of similiar reports that had occurred to same make and model . They gave us 2 choices go into another lease (which would go from 350 a month to 565 a month with no proceeds from present lease. We brought the passport home. turned over to our insurance. $ 4365.00 damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11495460November 30, 2022
VISIBILITY/WIPER
I was pulling out of my drivway on a colder mid-november morning when the windshield on my new Honda Passport spontaneiously cracked from the upper left frame and ran all the way across the driver's side view. I was only pulling out of my driveway at about 5 mph when it cracked. My mechanic suggested Honda's have a problem with frame flex, which cracks the windshields similar to how mine cracked. I reported the defect to Honda but they said they don't replace windshields, and referred me to a 3rd party to pay the repair out of pocket. Since the windshield is a crucial to the structure of the vehicle, it's alarming how many people are experiencing the same problem with Honda windsheilds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494533November 22, 2022
UNKNOWN OR OTHER
I brought my 2021 Honda Passport brand new in May 2021. It started having a safety defect issue in July 15, 2022, i placed the vehicle in reverse and proceeded to back out and the vehicle switched to neutral as i was backing out. Then a dash indicator displayed that read stop driving when safe transmission problem, see manual. Then a few weeks later, i put it into drive and proceeded to drive off and the vehicle switched to neutral and the same dash indicator came on that read, stop driving when safe transmission problem, see manual. Then a month later i put it into park and the same message displayed again. Over the past 4 months it has done this intermittently. I feel unsafe as i could be driving at a higher speed on the interstate around others and this issue could occur. I have taken it to the Honda dealership over 3 times. They even had a field inspector from the Honda Corporation to look at it for a couple of hours but they couldn't replicate the issue at all. I have been reaching out to the Honda Corporation since July and they have yet to repurchase my vehicle or give me any solution. I had to wait over two months before i even got a call back from my case manager, as i was reaching out almost daily. I even sent a letter stating that i will be taking action under the vehicle warranty enforcement act for a repurchase of my 2021 Honda passport and still no response. I even wrote a complaint to BBB and they still didn't acknowledge the safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491201October 27, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
i have had two incidents of the CMBS slamming on my brakes on my 2021 Honda Passport, EXL, with no threat to warrant the incident. It locked the brakes instantly and I was injured mildly the first time and the second time caused medical bills, a cervical neck epidural injection and injury to my shoulder with still does not have full movement. The first incident occurred on a busy through street and a small car about 1/2 block in front of me did a tight U turn and proceed along the medium on the other side of the street and I was also next to the concrete medium on my side of the street. My car went into full slamming on my brakes, with no warning light o and I had no control of the car. I was very fortunate that the car behind me was about two lengths back and also braked fast enough to avoid a collision. They did honk, yell, etc., as I was pretty stunned and finally realized I should turn off my car to be able to drive again. I had a very sore neck and shoulder but thought it would clear up. I was driving apx 30 mph. I try as a rule to remember to disable this CMBS every time I get in the car but a month later I forgot The second time it happened, I was actually on the same street, same speed and there was a jacket in the road. Looked like a man’s winter jacket. As I got right up to it, I only needed to correct a little to not run over the jacket with the driver side tire. Exactly when I did that the brakes slammed on and I came to an instant stop and the brakes again locked. This time my injury was compounded and I have since seen two doctors, had an MRI and cervical injection done and my shoulder is not fully functioning yet. I got the car to dealer after the first incident, but was told there was nothing they could do. Waiting until I got thru all the doctors appointments and testing after the second incident, which took about seven weeks, I went back to the dealer. They did thorough inspection, found nothing. Offered trade.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11490754October 25, 2022
POWER TRAIN
My 2021 Honda Passport first shifted itself into neutral and displayed a message on the instrument panel saying “Stop Driving When Safe. Transmission Problem. See Manual” in February 2022. My dealer inspected the vehicle and said no problem codes were stored and returned the vehicle to me. In May 2022, my vehicle displayed the same message and shifted itself into neutral while backing out of a parking space. This resulted in my vehicle rolling forward into the curb. Luckily my vehicle was parked by a curb and not in front of another vehicle where a collision could occur or pin a pedestrian between the two vehicles. My dealer inspected the vehicle again and stated no codes were stored and returned the vehicle to me. Honda has been contacted twice regarding the issue and on the fourth repair attempt, a field engineer inspected the vehicle and could not find any codes stored. The engineer also recommended the vehicle be kept in park while it is not moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489943October 19, 2022
VISIBILITY/WIPER
At highway speeds, example 70 mph, the driver side mirror vibrates so violently you cannot see clearly what is in the adjoining lane making lane changes difficult, the dealer will not replace the mirror claiming it will just happen again, the dealer claims that honda corporate is aware of the issue but they have bee telling me that for 21 months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488424October 7, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Last year my wife and I purchased a 2021 Honda Passport. For the past year we have complained to Honda that the sensor for the Brake Assist was not working properly when the vehicle is in a curve. The sensor could not distinguish the vehicle's lane of travel and would sense oncoming traffic in the other lane as though it was in my lane, and would flash "Brake" with a high pitch alarm. Up until last month, this was only an annoying issue. We complained to the dealership, who said they know about the issue, but Honda does not have a fix. We were under the impression the problem was only a passive issue. Given the lack of vehicle inventories, we decided to keep the vehicle. Two weeks ago, the sensor caused the vehicle to abruptly brake, causing an extreme change of speed from 65 mph to 45-50 mph. My wife struggled to keep the vehicle in the lane of travel. We spoke to the Honda dealership, who advise this active response is also a known issue, especially at night, and there is nothing they can do about it. We asked about a recall notice or fix. The dealership said there is nothing from Honda Corporate. The dealership service department commented that the sensor has issues distinguishing the vehicle's lane of travel, especially at night, and can cause the active braking. Our frustration is with the obvious severe safety issue. My wife and son almost struck another vehicle on the freeway because of this. Had we known about this safety issue, we never would have purchased the vehicle. Honda never disclosed this safety problem to us at the time of sale, and has never made any attempt to communicate this issue to us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477255August 2, 2022
ELECTRICAL SYSTEM
The Radio started to "crackle or skip" while using apple CarPlay. The crackle noise continued after audio had been paused. Our safety was at risk because the noise was very distracting. I needed to take my hand off the wheel to unplug my phone to stop the noise. The equipment has not been inspected. The only sign of failure were small cracks that were much more intermittent, compared to constant crackling that I am experiencing now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474731July 19, 2022
ELECTRICAL SYSTEM, ENGINE
SUV randomly unable to shift out of Park. Push-button electronic shifter rendered useless. Car cannot be manually put into NEUTRAL for towing because Honda does not provide its customers with the tool. They apparently will sell it to you for $200+ dollars if they even have or are willing to give you one. Warning for Transmission System and Blind Spot Systems both appeared. No other codes or indicator prior or at incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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