Honda Passport Complaints (2021)

145 consumer complaints on file.

#11622119October 26, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The automatic emergency brake system will randomly activate despite there being nothing in the way, no car in front, and no obstruction. It causes the car to slam on the brakes for no reason which I’m afraid will cause someone to hit me from behind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617018September 28, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, POWER TRAIN
- Automatic braking system flashes warnings for no reason, with no cars around me - Parking break hasn’t taken a handful of times - No collision warning when parking brake didn’t take, front end is now damaged ** I have dash cam proof I hit the parking brake before I collided with the vehicle in front of me in the school line. Husband glued the grill pieces together to keep them from overlapping.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11615527September 19, 2024
SERVICE BRAKES
I purchased this vehicle from a dealership 1 week ago. Prior to receiving the vehicle it had been serviced by the dealership and had passed inspection. The vehicle is a 2021 with low miles and appeared to be in very good condition with no appreciable rust, corrosion or wear. Since purchase, I have driven the vehicle about 160 miles on my daily commute. I did have issues with one of the automatic systems, but will submit that as a separate report as I do not believe it is related to this issue. Tonight I was driving home from work on a hilly, curved two-lane road and came upon a vehicle parked across the opposite lane and slightly into my lane. I was traveling at about 45 mph and pressed on the brakes suddenly but with reasonable force in order to slow to pass with caution. I immediately felt loss of brake pressure and did not stop as expected. I continued on at the same speed and passed very close to the rear of the stopped vehicle. Fortunately, I was able to swerve to avoid a collision. Once the brake pedal was pressed completely to the floor, the vehicle began to decelerate gradually as I continued down the hill. No warning lights or alerts came on at that point. At the bottom of the hill, I turned onto a flat quiet road to drive slowly and assess the situation. I determined that the brakes were compromised and that most pressure had been lost. I parked the vehicle and about 15 minutes later turned it off and back on and numerous warning systems came on saying that the brake fluid was low and other steering and traction control systems were compromised. I got out of the vehicle and brake fluid was pooled on the ground by the rear tire on the driver's side. When the roadside assistance person arrived we confirmed the leak by putting more brake fluid in, which gushed out onto the ground when the brakes were applied. The vehicle was transported by flatbed to a repair shop. There was no warning prior to this incident and no emergency system alert until well after.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615364September 19, 2024
SEATS
Honda is not making the effort to correct this safety recall. Several dealers have been contacted and give the same old reply which is "Honda has not sent the parts". Meanwhile, safety is being jeopardized. This is about the 5th safety call on this vehicle which is ridiculous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615344September 19, 2024
AIR BAGS
The contact owns a 2021 Honda Passport. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614724September 15, 2024
POWER TRAIN
Hard inadequate shifting on ZF9 transmission between 4th and 5th gear with audible loud metal chunk from the transmission with jerk (break and sudden acceleration) of whole car. It could cause serious incident on icy surface to loose control on the car. America Honda case # 14390220
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614723September 15, 2024
ENGINE
Engine knocking noise that related to recent Honda crankshaft recalls of certain V6 engines. with 22k miles Honda did replace on main crankshaft bearing to to premature wear on my multiple complains on engine knocking noise that clearly audible between 11 to 17 k RPM. After main bearing replacement the noise is audible so the parts that cause it are still working in this engine. It is super unsafe to have catastrophic failure of an engine on highway or in the mountains with no cellular connection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611762August 30, 2024
AIR BAGS
The contact owns a 2021 Honda Passport. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605071July 29, 2024
SERVICE BRAKES
Vehicle started having issues with steering wheel shaking under braking at 10k miles. It started getting worse and at15k miles dealer diagnosed warped rotors . Dealer stated that brakes are not under warranty as this is wear and tear item. Dealer resurface rotors instead of replacing them as Honda wouldn’t cover it . Issue has returned again and under breaking steering wheel is shaking pretty bad . Honda does not want to cover this under warranty. I have contacted them and they said this is not under recall and they can’t help me. I wanted to report this as I do believe this safety issue that could result in serious accident and possible even casualties.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604992July 28, 2024
POWER TRAIN
I have experienced multiple instances where the vehicle's transmission abruptly downshifts into lower gears, significantly reducing speed and creating a hazardous situation. This unexpected behavior has occurred on the Interstate, both while merging onto the highway and during regular driving conditions. On two separate occasions, my daughter was driving the vehicle when the transmission malfunctioned while driving on the Interstate. She was terrified as she believed she was losing traction and was unable to accelerate properly, putting her life and the lives of others at risk. I have personally experienced this issue as well when attempting to merge onto the Interstate under clear and dry road conditions. The vehicle would not exceed 35 mph, creating a dangerous situation. To rectify the issue, I had to pull over to the side of the road, place the car in park, and then put it back in drive to regain normal acceleration. I have used a code reader to check for any diagnostic trouble codes, but none were present. However, a blinking traction control light illuminated during these incidents, indicating a potential issue. I am deeply concerned about the safety implications of this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604722July 26, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Driving on [XXX] in New York State and the car started to break and no objects or cars in front of us. Dash-broad light came on and it said Break. Traveling doing 70 MPH and car went to 50 or so in seconds. This goes on about once a week in different areas. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602841July 17, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
On my way to work I was on the highway and five warning lights came on out of no where. All five warnings were the safety assist systems had problems. I drove to the Honda dealership and found out it was my microchip for my honda,the main microchip for all of the safety and system controls were dead/bad and that it would need to be replace. I was told by the service manager that without the micro chip the vehicle would no longer be drivable as it controls power steering system, brakes system, lane departures, etc. If I would have ignored those warning lights, all of those systems all systems would have failed putting my life at risk and others in their vehicles as well . My vehicle was bought with 3 miles on the speedometer and was only 2 years old at the time of this occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591000May 28, 2024
VISIBILITY
The contact owns a 2021 Honda Passport. The contact stated that while after parking the vehicle in a garage and attempting to depress the button to collapse the side view mirrors, the function failed to operate. The contact took the vehicle to the dealer to have the wires replaced. The contact stated that shortly after the repair, the failure recurred. The contact returned the vehicle to the dealer and was informed by the dealer that the vehicle was repaired. The contact referenced NHTSA Campaign Number: 23V174000 (Visibility) however, the VIN search found that the recall was not associated with the failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586363May 1, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have encountered two types of brake issues: 1) my vehicle seems to flash BRAKE occasionally when oncoming vehicles pass by for no reason - they are not entering my lane or doing anything that should cause the message to flash. The vehicle type does not seem to matter - they have been old and new models, and have been both cars and trucks. My vehicle has only visually warned, but does not engage brakes, so no further safety issue is involved. It has done it frequently on some days and then none for awhile. We have tried to make note of vehicle type and model for consistency, but have not found any. 2) If my vehicle has its cruise control on (which is often) and a vehicle in front of me moves into a left-turn lane to turn - often with plenty of notice - my vehicle will engage it’s brakes and slow down even though there is no danger of hitting the other vehicle. So long as I take it out of cruise control, it will continue on driving. I suspect that if cruise control is not disengaged, it could fully brake and cause a bigger issue of an injury or accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584192April 20, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
I’ve had several incidents where my vehicle has forced me to a screeching hault when not needed. Most recently it did, and I was almost rear ended by a large UHaul truck while my baby was in the backseat. This is extremely dangerous. This anti-collision system activates while on turns and when nothing else is happening around the vehicle. This is a safety feature that makes the vehicle more unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584159April 19, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have had multiple instances where the car appears to engage the brakes to prevent a collision, although I don't see any obstruction. It also makes the alarm sound indicating that I should brake as well. This occurs only on highways at highway speeds. It lasts for a few seconds and the car slows down significantly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583971April 19, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Since purchasing the vehicle in December 2023 with ~36,000 miles there have been two instances where the automatic brake warning has activated. Both events occurred while entering a corner between 30-50 mph with no other vehicle in the area or obstructions to be noted. The passport briefly activated the automatic brake warning, with the flashing indicator occuring on the main dash display for roughly 3-5 seconds. Following this brief period of indication the vehicle returned to it's normal operation. No accidents or injuries were sustain from these spurious events.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583738April 18, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRICAL SYSTEM
The forward colision warning comes on for no reason and brakes are getting applied for no reason. Very dangerous and can cause a rear end crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583718April 17, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The automatic emergency braking system will turn on when there is no danger. It happens often. The system is fooled easily. Yes it’s available for inspection. How was your safety or the safety of others put at risk? With normal driving conditions this is not a huge problem but if this were to happen with slick roads. I could see this causing an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? No - I’m not sure how this would be done. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583701April 17, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
The Forward Collition Mitigation System is constantly braking on its own for no apparent reason. It happens a lot when going around a slight right turn and it interprets cars coming the opposite direction in the other lane as a trigger to start braking. It is a very dangerous situation each time, so I turn off that feature every time I start driving now to avoid it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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