Honda Crosstour Complaints

162 consumer complaints on file.

#11042848November 3, 2017
UNKNOWN OR OTHER
I PURCHASED MY 2015 HONDA CROSS TOUR (NEW) AS HOLD OVER. MY CAR HAS 40,000 MILES ON IT, I HAVE SERVICED MY VEHICLE FAITHFULLY. I BROUGHT MY VEHICLE IN FOR OIL CHANGE AND TIRE ROTATION AND WAS TOLD MY TIRES ARE COMPLETELY WORN DOWN. THIS IS MY SECOND SET OF TIRES. THE FIRST SET WAS COMPLETELY WORN DOWN BY 20,000, I WAS THEN TOLD IT WAS BECAUSE THEY WERE FACTORY TIRES. I PURCHASED VERY GOOD TIRES AND WAS TOLD AGAIN THEY ARE COMPLETELY WORN DOWN. THIS IS WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032041October 6, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 HONDA CROSSTOUR.THE CONTACT STATED THAT THE WINDSHIELD BEGAN TO DELAMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD PROTECTING FILM WAS BUBBLING AND THE ENTIRE WINDSHIELD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031670October 4, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 HONDA CROSSTOUR. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. ADDITIONALLY, THE CONTACT HEARD AN ABNORMAL WHINING SOUND UNDER THE HOOD WHILE ATTEMPTING TO START THE VEHICLE. ASSUMING THAT THE BATTERY WAS PROBABLY DEFECTIVE, THE CONTACT PURCHASED A NEW BATTERY AND REPLACED THE OLD BATTERY; HOWEVER, THE FAILURE RECURRED. PRIOR TO THE VEHICLE STALLING A SECOND TIME, THE STARTER ENGINE WARNING INDICATOR ILLUMINATED. FLOWERS HONDA (1610 E JACKSON ST, THOMASVILLE, GA 31792, (229) 225-1144) WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,139.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031773October 4, 2017
STEERING
THE CAR WAS STATIONARY IN A PARKING SPACE. I STARTED THE CAR AND ATTEMPTED TO REVERSE, HOWEVER THE STEERING WHEEL WAS COMPLETELY LOCKED AND THE CAR WAS IMMOBILE. IT WOULD NOT TURN AT ALL, THE STEERING WHEEL INDICATOR TURNED ON, AND I WAS STUCK IN THE PARKING SPACE. AFTER 30MINS THE STEERING WHEEL BECAME MOBILE, HOWEVER I HAD IT TOWED TO A HONDA DEALER. THE DEALER REPORTS THAT THE COMPUTER NEEDS TO BE REPLACED, WHICH YIELDS A COST OF $799. THIS REPAIR IS CONSIDERED NON-POWER TRAIN. ONCE THE COMPUTER IS REPLACED ANOTHER DIAGNOSTIC TEST WILL BE RUN TO SEE IF THE PINS NEED TO BE REPLACED. REPLACEMENT OF THE PINS WILL COST APPROXIMATELY $1,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016227August 18, 2017
UNKNOWN OR OTHER
REAR BRAKE CALIPERS REQUIRED REPLACEMENT AT 31000 MILES, WHICH I BELIEVE TO BE A MANUFACTURING PROBLEM, AND WHICH REQUIRED REPLACEMENT OF REAR BRAKE PADS AS A RESULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013984August 9, 2017
ENGINE
TL* THE CONTACT OWNS A 2015 HONDA CROSSTOUR. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START AND MADE A GRINDING NOISE. THE CONTACT STATED THAT THE FAILURE OCCURRED DAILY, BUT INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO COGGIN HONDA JACKSONVILLE (11003 ATLANTIC BLVD, JACKSONVILLE, FL 32225 (904) 302-8217), BUT THE FAILURE COULD NOT BE DUPLICATED. THE DEALER INFORMED THE CONTACT THAT THEY COULD NOT REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT FOUND TSB NUMBER: 16-002 ON THE CARS.COM WEBSITE. THE FAILURE MILEAGE WAS APPROXIMATELY 129.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011109July 27, 2017
STEERING
TL* THE CONTACT OWNS A 2013 HONDA CROSSTOUR. WHILE HAVING THE VEHICLE REPAIRED FOR REGULAR MAINTENANCE, IT WAS DISCOVERED THAT THE STEERING WHEEL SEIZED AND THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (J.L. FREED HONDA 685 BETHLEHEM PIKE, MONTGOMERYVILLE, PA 18936), BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000246June 20, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2012 HONDA CROSSTOUR. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SHUDDERING AND VIOLENT SHAKING. THE CONTACT ALSO INDICATED THE VEHICLE MADE AN ABNORMAL SOUND. THE VEHICLE WAS TAKEN TO NALLEY HONDA WHERE IT WAS DIAGNOSED THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED AND THE VEHICLE WAS NO LONGER OPERABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 140,484.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000256June 20, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING
THE FIRST TIME MY STEERING WHEEL LOCKED WAS AT A SHOPPING PARKING LOT. LUCKILY MY HUSBAND WAS WITH ME TO JERK IT AROUND AND GET IT TO WORK AGAIN. THE SECOND TIME IT HAPPENED WAS 2 DAYS LATER. THIS TIME I WAS WITH MY 3 YEAR OLD TODDLER RUNNING ERRANDS. I WAS LUCKY ENOUGH TO HAVE IT PARKED IN MY DRIVEWAY WHEN IT HAPPENED. I CAME OUT TO GO PICK UP MY HUSBAND FROM WORK AND IT WOULDN'T MOVE. I CALLED HONDA THE NEXT DAY THEY COULDN'T UNDERSTAND WHY IT WASN'T MOVING EITHER. I TOWED IT TO THEIR SERVICE CENTER AND RECEIVE A CALL THAT IT WILL COST ME 1200 DOLLARS TO REPLACE THE EPS UNIT. WHY IT HAPPENED? THEY DON'T KNOW... A 3 YEAR OLD CAR THAT I AM STILL MAKING PAYMENTS ON JUST DECIDED TO FRY ITS EPS UNIT!!! HOW FRUSTRATING! I AM GRATEFUL THAT I WASN'T ON THE HIGHWAY OR ON THE ROAD AND IT FOR IT TO STOP. WHERE IN OTHER CASES I'VE READ ONLINE THAT IT HAD HAPPENED TO PARENTS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995329June 15, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 HONDA CROSSTOUR. THE CONTACT HEARD A CRANKING AND WINDING NOISE WHEN THE KEY WAS TURNED IN THE IGNITION. THE VEHICLE FAILED TO START. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER (ANDERSON HONDA 410-632-7068) WHERE IT WAS DIAGNOSED THAT THE STARTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE REPAIR WAS NOT COVERED UNDER A RECALL OR WARRANTY. THE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984151May 7, 2017
POWER TRAIN
STARTED EXPERIENCING A VIBRATION A WEEK AGO 05/02/2017 WHEN INITIALLY PULLING OFF FROM A STOPPED POSITION. THE VIBRATION LASTS FROM 20 TO 50 MPG AND CAN BE VIOLENT IF ACCELERATING WHILE TRYING TO GET STARTED WITH THE REGULAR FLOW OF TRAFFIC IN A METROPOLITAN CITY. I HAVE READ OTHER REPORTS AS WELL ON OTHER SITES SUCH AS: HTTP://WWW.CARCOMPLAINTS.COMHTTP://WWW.CARCOMPLAINTS.COM/HONDA/ACCORD_CROSSTOUR/20I0/DRIVETRAIN/. THE PROBLEM IS GOING TO GET WORSE IF NOT TO A POINT OF BEING UNSAFE. HONDA NEEDS TO ISSUE A RECALL ON THE PROBLEM AND HAVE THE CUSTOMER TAKE THEIR VEHICLE TO THE NEAREST DEALERSHIP FOR AN AXLE OR WHATEVER PART IS NEEDED UNDER A RECALL REPLACEMENT TO CORRECT THE PROBLEM. HONDA IS A GOOD PRODUCT AND THIS IS MY THIRD VEHICLE WITH THEM. HOPEFULLY THE WILL STAND BEHIND THEIR PRODUCT AS THEY ALWAYS DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958759March 6, 2017
ENGINE
STARTING EARLIER THIS YEAR MY WIFE PUSHED THE START BUTTON AND IT MADE NOISE BUT DIDN'T START. I TOLD HER TO TRY AGAIN AND IT STARTED. THE STARTER IS TURNING BUT IS NOT MAKING FULL CONTACT WITH THE FLYWHEEL. THE PROBLEM IS GETTING WORSE. SOMETIMES WE GO A COUPLE OF DAYS WITH NO PBOLEMS AND SOMETIMES IT OCCURS 4-5 TIMES IN ONE DAY. 3 FOR 3 WITH THE SAME VEHICLE AND SAME PROBLEM IN THE TOWN I LIVE. IF YOU SEARCH THE INTERNET YOU WILL FIND A LOT MORE PEOPLE WITH THE SAME PROBLEM. HONDA KNOWS ABOUT IT BUT REFUSES TO DO ANYTHING ABOUT IT EXCEPT CHANGE THE STARTER AND CHARGE BIG PRICES FOR IT. IT SOUNDS LIKE A BAD STARTER DESIGN. PEOPLE THAT HAVE HAD THEIR STARTERS REPLACED ARE STILL HAVING THE SAME PROBLEM. SUMMER IS COMING AND WITH IT BRINGS HIGH HEAT. STRANDED MOTORIST IN HIGH HEAT PRESENT BIG PROBLEMS FOR SOME. THIS PROBLEM NEEDS TO BE SOLVED SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946657January 20, 2017
POWER TRAIN
WHEN ACCELERATING FROM 0 MPH TO 45 MPA THE CAR SHUDDERS. DURING A COUPLE OF THESE EVENTS THE SHUDDERING WAS VIOLENT, AND WHEN I SLOWED TO INVESTIGATE I COULD HEAR SQUEAKING COMING FROM THE ENGINE COMPARTMENT. WHEN I PARKED THE VEHICLE THERE WAS FAINT SMOKE COMING FROM THE ENGINE COMPARTMENT AND A BURNING SMELL LIKE A BURNT CLUTCH. AFTER THE VEHICLE SITS FOR A FEW HOURS THE PROBLEM RESOLVES AND DOESN'T DUPLICATE FOR THAT PARTICULAR OCCURRENCE. TOOK VEHICLE TO DEALER ONE TIME AND THEY WERE UNABLE TO FIND ROOT CASE OR DUPLICATE PROBLEM. ALSO WHEN DRIVING CONSTANT SPEED IN THE RANGE OF 10 MPH TO 45 MPH THE VEHICLE ALSO SHUDDERS, AND SEEMS TO CHANGE GEARS SO EXCESSIVELY THAT THE CAR DECELERATES AND ACCELERATES +/- 5 MPH UNCONTROLLABLY. THE CAR HAD 43K MILES ON IT WHEN THIS STARTED. IT CURRENTLY HAS 49K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937844December 28, 2016
POWER TRAIN
EXTREME VIBRATION AT 35-45 MPH AND AT ACCELERATION MORE SO IN A RIGHT TURN HONDA SAYS THE AXLES ARE ON NATIONAL BACK ORDER I HAVE READ COMPLAINTS ABOUT THIS PROBLEM THAT DATE BACK MORE THAN A YEAR THIS SHOULD BE A RECALL. IT IS GETTING DANGEROUS TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935428December 15, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 HONDA CROSSTOUR. WHEN ATTEMPTING TO START THE VEHICLE, IT FAILED TO START ON THE FIRST ATTEMPT. IT TOOK APPROXIMATELY 2-5 ATTEMPTS BEFORE THE VEHICLE WOULD START. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE; HOWEVER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER A SECOND TIME AND THE CONTACT WAS INFORMED THAT A NEW BATTERY WAS NEEDED. THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914399October 7, 2016
STEERING
I WAS DRIVING AND STOPPED AT THE RED LIGHT WHEN THE GREEN LIGHT CAME ON I WAS UNABLE TO MAKE A LEFT TURN AS THE STEERING WHEEL LOCKED ON ME AND I HAD TO BE PUSHED TO THE SIDE BY A FEW CONSTRUCTION GUYS. I I COULD DRIVE IT BUT MAKE NO TURNS. HAD THE CAR TOWED TO PLANET HONDA IN UNION NJ, WHO STATED IT WOULD COST ME $4,000 DOLLARS TO FIX THE CAR IS NOT 36 MONTHS OLD AND THEY ARE SAYING IT IS NOT UNDER WARRANTY. CAN YOU ASSIST?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907624September 19, 2016
ELECTRICAL SYSTEM:STARTER ASSEMBLY
TL* THE CONTACT OWNS A 2013 HONDA CROSSTOUR. AFTER STARTING THE VEHICLE, A GRINDING NOISE WAS HEARD FROM THE FRONT OF THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE HAD TO BE RESTARTED EVERY TIME FOR THE NOISE TO STOP. THE FAILURE RECURRED NUMEROUS TIMES. IN ADDITION, THE VEHICLE FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907710September 19, 2016
STEERING
ELECTRONIC POWER STEERING UNIT GOING IN AND OUT WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898764August 26, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 HONDA CROSSTOUR. THE CONTACT STATED THAT WHILE DRIVING AT 80 MPH, THE SUNROOF SHATTERED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SUNROOF MAY HAVE BEEN FRACTURED DUE TO A ROCK HITTING IT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894890August 10, 2016
POWER TRAIN
PASSENGER SIDE HARSH VIBRATIONS - MOSTLY ON ANY ROAD GOING ABOVE 30MPH UNDER ACCELERATION THE AND HARSH VIBRATION IS FELT THROUGH OUT THE PASSENGER SIDE FRONT SIDE OF THE CAR. AFTER DIGGING ONLINE AND WASTING SEVERAL HOURS AND COUNTLESS DAYS AT MECHANICS THE OUTCOME IS A BAD PASSENGER SIDE FRONT AXLE (DRIVESHAFT) CALLED SEVERAL DEALERS - LOCAL JUNK YARDS - PLENTY OF AUTO PART STORES AND NOTHING WAS AVAILABLE. DECIDED TO CALL AMERICA HONDA JUST TO FIND OUT THAT THE AXLE FOR THE CROSSTOUR IS ON A NATIONWIDE BACK ORDER. GO FIGURE. THE INTERNET IS FILLED WITH CROSSTOUR OWNERS COMPLAINING OF THE SAME ISSUE AND ASKING FOR ADVICE. YET THIS ISSUE IS NOT A RECALL. THIS NEEDS TO BE A RECALL . WHEN I FIRST GOT THE CAR FROM HONDA THE VIBRATION WAS SMALL OVER 2 YEARS IT HAS GOT TO THE POINT OF DANGEROUS TO DRIVE. LAST NIGHT I HAD TO TOW THE CAR HOME DUE TO THE CRAZY AMOUNT OF VIBRATION WHEN UNDER ACCELERATION. --- HAVE A SCHEDULED APPOINTMENT WITH A LOCAL HONDA DEALER -- TO SEE WHAT THE MANAGER THINKS MY NEXT STEP SHOULD BE. WITH OUT BREAKING MY POCKETS. WILL POST A UPDATE IN A WEEK OR SO. CONTACT YOUR LOCAL DEALERS AND CALL AMERICAN HONDA AND LET THEM KNOW THE ISSUES THE MORE CALLERS THE QUICKER WE GET THIS FACTORY ISSUE TAKEN CARE OF. NO WONDER THIS CAR WAS DISCONTINUED. THEY REALIZED THEIR MISTAKE ONCE PRODUCTION WAS STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Crosstour