GMC Terrain Complaints (2019)

187 consumer complaints on file.

#11311167February 24, 2020
ENGINE
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. THE CONTACT STATED WHILE REVERSING THE VEHICLE SHUDDERED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE TRANSMISSION ALSO SHIFTED INTO PARK AND THE SERVICE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITAL BUICK GMC LOCATED AT 2150 COBB PKWY SE, SMYRNA, GA 30080 WHERE THE CONTACT WAS INFORMED THAT AN ENGINEER WOULD BE SENT OUT TO DIAGNOSE THE VEHICLE, WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 551,001.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310806February 22, 2020
ENGINE
WHEN AGGRESSIVELY ACCELERATING TO MERGE OR PASS ANOTHER DRIVER, THE 2.0T ENGINE PAIRED WITH AN AWD PLATFORM WILL LOOSE POWER AND 3 SENSOR LIGHTS WILL FLASH AND ILLUMINATE TRACTION CONTROL, AWD AND CHECK ENGINE INDICATING A CYLINDER MISFIRE. EVENT OCCURRED FIRST AT 2000 MILES AND VEHICLES SERVICED AT DEALERSHIP AND SECOND EVENT OCCURRED AT 4500 MILES AND RETURNED TO ORIGINAL DEALERSHIP WHERE PURCHASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280304November 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. WHILE DRIVING, THE TRANSMISSION KEPT SLIPPING BETWEEN SECOND AND THIRD GEAR AND A GRINDING NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO PERUZZI BUICK GMC (156 LINCOLN AVE, FAIRLESS HILLS, PA 19030, (866) 526-8445) WHERE THE COMPUTER WAS REPROGRAMMED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INVOLVED IN A CRASH AND THE ENGINE WAS REPLACED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER BECAUSE THE TRANSMISSION CONTINUED TO SLIP. THE DEALER REPLACED THE 02 SENSOR, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE TRANSMISSION WAS PREVIOUSLY REPAIRED PER AN UNKNOWN RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268428October 15, 2019
ENGINE, VEHICLE SPEED CONTROL
ON AUGUST 23, 2019, MY VEHICLE INCURRED AN ENGINE AND TRANSMISSION FAILURE REPORTED BY GMC ONSTAR APPLICATION. THE SYMPTOMS OF FAILURE ARE REPEATED ACCELERATION SPEED CONTROL CAUSING SPEED LIMIT VIOLATIONS, INTERFERENCE WITH OTHER MOVING TRAFFIC, SPOUSAL TRAUMA, AND ILLUMINATION OF MULTIPLE DISPLAY WINDOW LIGHTS IN THE DASHBOARD BEHIND STEERING WHEEL. ON OCTOBER 14, 2019, THERE WAS A REOCCURRENCE OF THE SAME ISSUE. IN FACT, THIS REPORT IS TO GET AHEAD OF THE PROBLEM BEFORE TAKING VEHICLE FOR SERVICE THIS MORNING, OCTOBER 15, 2019, AT SEWELL BUICK GMC. I HAVE SERVICE DOCUMENTATION AND ONSTAR EMAIL MESSAGES OF FAILURE FOR EVIDENCE OF THIS REPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267945October 11, 2019
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. WHILE REVERSING AT 3 MPH, THE VEHICLE CRASHED INTO A TELEPHONE POLE DUE TO THE BACK UP CAMERA BEING INOPERABLE. THE CONTACT STATED THAT THE CAMERA DID NOT DETECT THE OBJECT THAT WAS LOCATED ON THE REAR PASSENGER SIDE OF THE VEHICLE. THE VEHICLE SUSTAINED DAMAGE TO THE LIFTGATE AND THE REAR WINDOW WAS SHATTERED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,681.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11245016August 19, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 40-70 MPH, THE VEHICLE LOST POWER AND INDEPENDENTLY DECELERATED. THE VEHICLE WAS TAKEN TO SHAMALEY BUICK GMC (LOCATED AT 955 CROCKETT ST, EL PASO, TX 79922, (915) 231-4000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED AND THE POWER TRAIN CONTROL MODULE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE ON FOUR SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 95389790118. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240528July 30, 2019
POWER TRAIN
ON OR ABOUT MAY 22ND, I LEASED A NEW GMC TERRAIN FROM LAMBERT GMC IN CUYAHOGA FALLS, OHIO. ON JULY 2 WITH LESS THAN 1900 MILES ON THE VEHICLE, THE TRANSMISSION GAVE OUT ENACTING FULL EMERGENCY BRAKING SYSTEM IN THE MIDDLE OF A 4 LANE ROAD CREATING A DANGEROUS SITUATION. THE VEHICLE WOULD NOT DRIVE OR ENGAGE IN ANY GEAR. VEHICLE WAS TOWED TO RON MARHOFER IN NORTH CANTON OHIO. FINALLY AFTER A WEEK DELAY ON 7/8 I RECEIVED A CALL THAT THE VALUE CASE WAS DAMAGED FROM MANUFACTURING. AS OF THIS COMPLAINT, NO RESOLVE TO THE REPAIR. I AM REQUESTING/DEMANDING UNDER GOOD FAITH THAT GM PURCHASE THE VEHICLE BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234113July 23, 2019
POWER TRAIN
THE VEHICLE WAS PURCHASED ON JUNE 22, 2019, WITH 19 MILES ON THE ODOMETER AND HAD 1102 MILES ON IT WHEN THE INCIDENT OCCURRED. ON 19 JULY, 2019 MY WIFE AND I WERE DRIVING ON INTERSTATE 95 NEAR THE ROCKY MOUNT EXIT WHEN I PULLED INTO THE PASSING LANE TO GO AROUND SLOWER TRAFFIC (APPROXIMATELY 70 MPH). UPON PRESSING THE ACCELERATOR THE ENGINE RPM INCREASED, BUT THE VEHICLE'S SPEED DID NOT. ALMOST IMMEDIATELY THE VEHICLE EXPERIENCED A VIOLENT SURGE (TO THE EXTENT THAT I THOUGHT I HAD BEEN REAR-ENDED) AND THE VEHICLE ACCELERATED. AT THIS POINT, WE WERE STARTLED, AND CONTINUED UNTIL EXITING NC HWY 13 WITH NO FURTHER INCIDENT OTHER THAN THE CRUISE CONTROL BECOMING INOPERATIVE AFTER THE INITIAL INCIDENT. UPON ARRIVING AT THE OUTSKIRTS OF GREENVILLE, NC WE ENCOUNTERED A RED LIGHT AND HAD TO STOP. UPON PRESSING THE ACCELERATOR, THE ENGINE RPM ONCE AGAIN INCREASED AND ANOTHER VIOLENT SURGE WAS EXPERIENCED. AT THAT POINT, WE ENTERED A GAS STATION AND CALLED ONSTAR FOR ROADSIDE ASSISTANCE. THE CAR WAS SUBSEQUENTLY TOWED TO A LOCAL DEALERSHIP (BROWN & WOOD GMC) WHERE THE ON-DUTY MECHANIC DUPLICATED THE UNSAFE CONDITION. DEALERSHIP STATED THAT THEY DID NOT KNOW WHAT WAS WRONG BECAUSE THE VEHICLE WAS SO NEW, AND THEY COULD NOT CONTACT CORPORATE UNTIL MONDAY (JULY 22). I RETURNED TO THE DEALERSHIP SATURDAY (JUL 20) TO GET A STATUS AND MAKE ARRANGEMENTS FOR A LOANER VEHICLE AND WAS INFORMED BY THE SERVICE ADVISOR THAT THE ISSUE WAS WITH THE VEHICLE WAS EVEN WORSE THAN THE DAY BEFORE - I DID NOT INQUIRE AS TO WHAT THAT MEANT BECAUSE IT WAS PRETTY UNSAFE AND SCARY TO EXPERIENCE IT THE DAY BEFORE. I WAS NOTIFIED YESTERDAY BY THE DEALERSHIP THAT THE ISSUE IS A VALVE BODY, BUT THAT THEY DID NOT KNOW HOW LONG IT WOULD TAKE TO RECEIVE THE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232916July 17, 2019
ENGINE
JULY 10, 2019 AT HIGHWAY SPEED UPON ACCELERATION TURBO BODY TUBE BLEW OFF SUDDENLY AND ENGINE REDUCED TO HALF POWER / CHECK ENGINE LIGHT COMES ON. THIS HAPPENED AFTER ONLY 1000 MILES ON NEW CAR. AFTER A REPAIR BY DEALERSHIP JULY 11,2019 SAME PROBLEM OCCURRED JULY 12, 2019 WHILE ON HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231253July 12, 2019
AIR BAGS
I WAS IN AN ACCIDENT AND WAS HIT IN THE DRIVER ON THE DRIVER SIDE OF THE VEHICLE ON THE STREET. THE AIRBAGS DIDN'T DEPLOY DURING THE ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11230413July 9, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT INTO GEAR FROM THE PARKED POSITION. THE VEHICLE WAS TOWED TO BRICKELL BUICK & GMC (665 SW 8TH ST, MIAMI, FL 33130, 786-504-1353), BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE RECURRED AGAIN TWO WEEKS AGO AND THE SERVICE TRANSMISSION AND TRANSMISSION UNABLE TO SHIFT INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE FOLLOWING DAY, THE INDICATORS ILLUMINATED AGAIN AND THE VEHICLE WAS TAKEN TO LEHMAN BUICK GMC (21200 NW 2ND AVE, MIAMI, FL 33169, (305) 356-7579). THE DEALER CONTACTED THE MANUFACTURER AND WAS AUTHORIZED TO REPLACE THE TRANSMISSION. WHEN THE DEALER TEST DROVE THE VEHICLE, THE TRANSMISSION INDICATOR ILLUMINATED AGAIN. THE DEALER WAS CURRENTLY DIAGNOSING THE VEHICLE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229712July 5, 2019
VEHICLE SPEED CONTROL
ON JULY 4TH, 2019 AT 11:15 AM, THIS VEHICLE (LANE ASSIST AND ADAPTIVE CRUISE CONTROL OPERATING) APPLIED ITS BRAKES SOMEWHAT AGGRESSIVELY WITHOUT REASON. THIS WAS ON A HIGHWAY. I HAVE BLACKVUE CAMERAS THAT RECORDED THE EVENT. 12:15:09 74 MPH 12:15:10 73 MPH 12:15:11 67 MPH 12:15:12 60 MPH 12:15:13 56 MPH I TAPPED THE BRAKES TO SHUT DOWN THE ADAPTIVE CRUISE CONTROL. 12:15:14 56 MPH 12:15:15 55 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228823July 1, 2019
ELECTRICAL SYSTEM
LEASING A 2019 GMC TERRAIN TECHNICAL, WITHIN A FEW DAYS CLIMATE OFF ERROR CAME ON WHILE TRYING TO TURN ON THE AC OR HEAT. CAR SAFETY FEATURES NEVER ALERTED WITH SOUNDS. SERVICE BULLETINS PIT 5663 AND PIC 6365A, GMC KNOWN PROBLEMS BEFORE I SIGNED MY LEASE. CONTACTED GMC AFTER PENSKE BUICK GMC, SHILLINGTON PA, TOLD ME THERE WAS NOTHING THEY COULD DO TO FIX THE CLIMATE OFF ERROR. PUSHED AN UPDATE THROUGH TO FIX THE SAFETY NO ALERT SOUNDS. AT THIS POINT PENSKE AS WELL AS GMC HAVE NO IDEA WHEN THE CLIMATE OFF ERRORS WILL BE FIXED. I CONTINUE TO PAY MY FULL LEASE RATE FOR A VEHICLE THAT DOES NOT FULLY WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222812June 26, 2019
POWER TRAIN
JUST OVER 5200 MILES STARTED EXPERIENCING TRANSMISSION SLIPPAGE WHEN STOPPING OR STARTING. AROUND 5500 MILES STARTED HEARING LOUD CLICKING ROARING SOUND. WAS RETURNING HOME FROM VACATION ON A SATURDAY AFTERNOON AND KNEW ALL SERVICE AREAS OF ALL GM DEALERSHIPS WOULD BE CLOSED BUT HEADED TO A NEARBY CHEVROLET DEALERSHIP IN BOSSIER CITY, LA TO LEAVE CAR TO BE LOOKED AT ON MONDAY. NEVER MADE IT. CAR STALLED AND WOULD NOT GO INTO ANY GEAR. HAD IT TOWED TO DEALERSHIP. I LEFT CAR AND RETURNED HOME TO MCKINNEY TX. FOLLOWING TUESDAY RECEIVED TEXT MESSAGE FROM DEALERSHIP THAT THE PLANETARY GEAR AND SOME OTHER PARTS WENT OUT. PARTS ON ORDER BUT NOT AVAILABLE UNTIL FOLLOWING FRIDAY. SEARCHING INTERNET FOUND SEVERAL REPORTS OF 2017, 2018, 2019 GMC TERRAINS HAVING TRANSMISSION ISSUES. SEEMS GM HAS TRANSMISSION ISSUES WITH THE TERRAIN TRANSMISSION OVERHEATING, SLIPPING, AND FAILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219404June 12, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I PURCHASED A 2019 GMC TERRAIN VIN: [XXX] ON JAN 17, 2019 AT RIZZA BUICK GMC 8415 W. 159TH STREET, TINLEY PARK IL, 60487, ON JANUARY 17, 2019. THIS WAS MY FIRST BRAND NEW CAR AND I WAS EXCITED. I TRADED IN A 2014 GMC TERRAIN IN THE PROCESS, KNOWING I WOULD BE UPSIDE DOWN ON THE LOAN. I HAD THE FIRST SERVICE DONE ON APRIL 23, 2019 AT SAID DEALERSHIP. AT THAT VISIT I EXPLAINED THAT I WAS HEARING A NOISE ON THE PASSENGER SIDE VENT EVEN WHEN THE HVAC WAS NOT RUNNING. I WAS TOLD NOTHING WAS DETECTED AND MY VEHICLE WAS FINE ON MAY 24, 2019, I DROVE MY VEHICLE TO MEMPHIS TENNESSEE WITH MY FAMILY FOR MEMORIAL DAY. ON MAY 25, 2019 THE CHECK ENGINE LIGHT CAME ON, I WAS LOSING POWER TO THE ENGINE. THAT SAME NIGHT CUSTOMER SERVICE TOWED MY VEHICLE TO SUNRISE CHEVROLET BUICK GMC, 1800 COVINGTON PIKE MEMPHIS, TENNESSEE 38128, A NEARBY GMC DEALERSHIP AND SET UP A RENTAL CAR IN THE AREA FOR ME TO DRIVE. BECAUSE IT WAS THE HOLIDAY, ENTERPRISE WAS CLOSED, AND I HAD NO VEHICLE TO DRIVE FOR TWO DAYS. THIS WAS AN INCONVENIENCE TO ME AND MY FAMILY, I HAD TO ALTER MY TRIP PLANS THAT WERE MADE BACK IN FEBRUARY 2019. ON MAY 27, 2019 I WAS TOLD BY [XXX] THE TECHNICIAN AT SUNRISE CHEVROLET THAT AIR BOX TUBE WAS LOOSE AND NOT PROPERLY INSTALLED AND COULD HAVE BEEN DONE DURING MY SERVICE I HAD DONE APRIL 23RD. I WAS ASSURED EVERYTHING WAS OKAY AND I WAS GOOD TO GO. ON MAY 31, WHILE TRAVELING BACK HOME THE CHECK ENGINE LIGHT CAME ON AGAIN. SAME MESSAGE ON THE DASH AND IT WAS RAINING AT 3AM. I WAS CLOSE TO HOME AND WAS ABLE TO MAKE IT TO THE DEALERSHIP THAT I PURCHASED IT FROM. MY VEHICLE HAS BEEN IN SERVICE SINCE MAY 31, 2019 AND I AM JUST FINDING OUT THAT I HAVE A PART THAT IS ON NATIONAL BACK ORDER. I AM NOT SATISFIED WITH MY EXPERIENCE AN I AM REACHING OUT TO YOU TO RESOLVE THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207012May 11, 2019
STEERING
THERE ARE NUMEROUS DEFECTS RELATED TO THE STEERING, THE LOW SPEED FORWARD AUTOMATIC BRAKING DOESNT WORK AND THE FRONT PEDESTRIAN BRAKING DOESNT WORK. THE LANE KEEP ASSIST WORKS MOST OF THE TIME BUT THE LANE DEPARTURE WARNING NEVER WORKS. I BROUGHT IT TO THE DEALER 3 TIMES AND EACH TIM EIM TOLD THAT SINCE THERE ARE NO COMPUTER ERROR CODES IT HAS TO BE WORKING. THEY EVEN GAVE ME PAPERWORK WHERE GM TELLS THE MECHANIC WHAT TO TELL THE CUSTOMERS WHO COMPLAIN THAT THESE FEATURES AREN'T WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203697April 25, 2019
UNKNOWN OR OTHER
CAR HAS LESS THAT 1000 MILES AND THE CHECK ENGINE LIGHT HAS BEEN ON 3 TIMES WITH A P0442
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203405April 24, 2019
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING, THE ENTIRE GPS NAVIGATION SHUTS OFF AND GIVES AN SD CARD ERROR MESSAGE. NOTHING ON THE INFOTAINMENT SCREEN IS ON OR FUNCTIONING, INCLUDING SENSORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202890April 22, 2019
ENGINE, POWER TRAIN
I HAVE A 2019 GMC TERRIAN WITH 2500 MILES. I WAS DRIVING IT AND THE CAR FLASHED LOW FUEL, CHECK TRANSMISSION AND CHECK ENGINE WARNING AND SHUT DOWN WHILE I WAS AS A HIGHWAY SPEED. I WAS FORTUNATELY OK, HOWEVER IT STRANDED ME AT A SPOT WITH MERGING TRAFFIC, NO SHOULDER AND NO POWER TO GET THE VEHICLE OUT OF THERE. THE VEHICLE WAS ABLE TO START UP SHORTLY, THEN I HAD TO DEAL WITH GETTING GOING AGAIN IN THIS PRECARIOUS SPOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193889April 4, 2019
ELECTRONIC STABILITY CONTROL (ESC)
STOP AND GO TRAFFIC ON I-75. THE VEHICLE JUMPED FORWARD. DRIVER TRYING TO PUSH THE BRAKE PEDAL BUT IT WAS NOT WORKING, AUTO SENSORING HAD TAKEN OVER THE VEHICLE AND CAUSED THE VEHICLE TO REARENDED THE VEHICLE AHEAD OF IT PUSHING THAT VEHICLE INTO THE VEHICLE AHEAD OF THAT ONE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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