GMC Terrain Complaints (2012)

364 consumer complaints on file.

#11043478November 5, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
VEHICLE CHECK ENGINE LIGHT CAME ON AT 50,000 MILES, WOULD NOT PASS INSPECTION. COMPUTER DID NOT SHOW WHAT PROBLEM WAS. CAR WOULD CUT OFF IN DRIVE IN IDLE. CAR WOULD SHAKE. MECHANICS PUT IN NEW PARTS AND BATTERY FOR MORE THAN $1200. STILL WAS NOT FIXED. MECHANIC WENT TO A DEALERSHIP TO INQUIRE IF THEY HAD SEEN THIS PROBLEM. AT THE DEALERSHIP IT WAS DISCOVERED THAT MANY OF THE PARTS THAT WOULD CAUSE THE PROBLEM WERE ON RECALL. GM HAD NOT POSTED THESE RECALLS OR NOTIFIED ME, THE OWNER. AFTER INSPECTING THE CAR THEY SAID THERE WAS TOO MUCH WRONG TO REPAIR AND THE ENTIRE ENGINE WOULD NEED TO BE REPLACED. THEY SAID I WOULD NEED TO DRIVE 2000 MILES TO CHECK OIL CONSUMPTION. THEY NEVER MADE US AWARE THERE MAY BE PROBLEM WITH THE OIL CONSUMPTION. I AM 68 YRS OLD AND WALK WITH A WALKER. I AM IN THE HOSPITAL OFTEN. THE MECHANICS SAID THEY WOULD DRIVE THE CAR AS MUCH AS THEY THOUGHT NECESSARY TO DETERMINE OIL CONSUMPTION. WHILE DRIVING THE VEHICLE IN CHARLOTTE NC THE CAR STARTED SMOKING AND CAUGHT FIRE. THE DRIVER FORCED HIS WAY OUT BUT HAD THAT BEEN ME, I PROBABLY WOULD HAVE DIED DUE TO MY HANDICAP. I HAVE NOW BEEN WITHOUT A VEHICLE FOR OVER A MONTH. I HAVE CONTACTED GM BUT THEY ARE SLOW FOR ANY RESOLUTION. I ASKED FOR A LOANER VEHICLE BUT WAS TOLD THEY COULDN'T DO THAT NOW.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11033540October 16, 2017
ELECTRICAL SYSTEM
TOOK MY 2012 TERRAIN IN FOR THE EXCESSIVE OIL BURN IN MAY 2017. SEVERAL TIMES BEFORE THE CAR WOULD NOT START. I WAS TOLD BY DEALER IT WAS DUE TO THE OIL BEING LOW DUE TO BURN WITHIN 1000 MILES OF CHANGE. ABOUT A MONTH AFTER GETTING IT BACK IT STARTED RANDOMLY NOT STARTING. I FIRST THOUGHT IT WAS THAT I LEFT THE DOME LIGHTS ON. THEN IT WOULD HAPPEN WHEN I USED MY BACK GATE, THEN RANDOMLY AFTER OPENING ANY DOOR BUT THE DRIVERS WHEN THE CAR WAS NOT ON. EVERYTHING WAS WORKING BUT THE CAR WOULDN'T START. IT WAS ALL RANDOM. CHECK ENGINE LIGHT CAME ON AND IT READ GAS CAP, SO I CHANGED THAT AS I WAS TOLD THAT COULD CAUSE THE CAR NOT TO START. IT DIDN'T HELP AND IT RESUMED NOT STARTING WITHIN DAYS. SO I HAVE BEEN STARTING CAR TO OPEN ANY OTHER DOORS AND REDUCED TO NO DOME LIGHTS AT NIGHT. LAST NIGHT, IT WOULDN'T' START AFTER SIMPLY BACKING MY CAR INTO A DIFFERENT SPOT IN MY DRIVEWAY. I HAD IT JUMPED AND THEN THE CENT CONSOLE WAS COMPLETELY BLACKED OUT. I COULD CHANGE THE STATIONS AND CHANGE THE HEAT BUT NO LIGHTS. GOT BACK HOME AFTER DRIVING IT TO CHARGE BATTERY AND THE RADIO WOULDN'T SHUT OFF EVEN AFTER REMOVING KEY AND LOCKING. I TRIED BOTH FOBS, AND IT WOULDN'T SHUT DOWN. I SHUT THE RADIO OFF, AND THEN IT SEEMED TO HAVE WORKED BECAUSE THE SECURITY LIGHT CAME ON AND I DIDN'T SEE ANY LIGHTS INSIDE. THIS MORNING THE CAR WAS DEAD. MORE THAN USUAL, I COULDN'T EVEN UNLOCK IT EXCEPT WITH KEY. I TRIED TO START, NO CLICK AND THEN IT LOCKED MY KEYS INTO THE IGNITION. WE JUMPED IT AND I DROVE IT STRAIGHT TO THE DEALER. I HAVE TO DRIVE FOR MY JOB AND RIGHT NOW I AM SCARED SOMETHING IT GOING TO STOP WORKING LIKE THE LIGHTS OR ENGINE AND I WILL BE HURT OR KILLED OR HURT SOMEONE ELSE. VERY SCARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031900October 5, 2017
ENGINE
"FUEL SENSOR" ISSUE. I TOOK MY CAR TO GMC DEALERSHIP TO GET THE BATTERY REPLACED AFTER ONLY 4 YEARS AND WHILE THEY HAD IT THE FUEL SENSOR WENT OUT AND I COULD NOT TELL HOW MUCH GAS I HAD IN THE CAR. THEY WOULD NOT REPAIR IT BECAUSE THEY CLAIMED IT WENT OUT ON ITS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031811October 4, 2017
ENGINE
TAKATA RECALL, I THOUGHT THAT I HAD EXCESSIVE OIL LEAKAGE BECAUSE THERE WAS NO OIL, WHEN I JUST HAD A OIL CHANGE THE DAY BEFORE, BUT IT HAD TO BE A EXCESSIVE ENGINE OIL CONSUMPTION, ON MY WAY FROM WORK I HEARD A VERY LOUD NOISE FROM MY ENGINE, AND AND A POP, ON MY DASHBOARD WAS SIGNALING OIL PRESSURE IS LOW - STOP ENGINE, THROUGHOUT THE HOLD ORDEAL THERE WAS SMOKE COMING INTO THE CAR, WHEN I WAS ABLE TO GET TO CAR DEALER SHIP, I WAS CHARGED $3400.00 TO HAVE THE CAR FIX. THEN I RECEIVE A LETTER FROM GMC STATING THAT THEY WERE DOING A RECALL ON 2012 TERRAIN RELATING TO THE SAME ISSUE THAT WAS LISTED IN THE LETTER THAT WAS SENT TO ME. THEY REJECT MY REIMBURSEMENT DUE TO THE FACT THAT THEY SAYING THE OIL HAD TO BURNING ON THE ENGINE, AND NOT EXCESSIVE OIL LEAKAGE, WHEN IN FACT THERE WAS BURNING OIL ON MY ENGINE, WHICH I FEEL CAUSE THE SMOKE WITHIN MY VEHICLE, ALSO THE MANAGER AT MIKE ANDERSON ALSO SAID GMC REJECTED MY CLAIM DUE TO THE PART NUMBERS THEN MATCH UP TO PART NUMBERS THEY HAVE LISTED ON THE RECALL, WHEN I VIEW THE LIST, IT DID LIST DIFFERENT NUMBER BUT THE PARTS WAS THE SAME, THE CAR WAS IN MOTION I WAS ON THE HIGHWAY 294 GOING EAST TO MERRILLVILLE INDIANA, WHICH ALMOST CAUSED ME TO HAVE A ACCIDENT IN WHICH I HAPPEN TO AVOID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024889September 21, 2017
VISIBILITY/WIPER
WINDSHIELD WIPERS FAILED DURING A HEAVY DOWNPOUR WHILE TRAVELING 60MPH ON THE HIGHWAY. WITHOUT WARNING WIPERS STOPPED IN THE MIDDLE OF MY WINDSHIELD I WAS COMPLETELY BLINDED AND HAD TO ABRUPTLY PULL ONTO THE SHOULDER AND WAIT FOR THE RAIN TO STOP BEFORE I COULD DRIVE AGAIN. THIS IS A SERIOUS SAFETY HAZARD AND CLEARLY A COMMON PROBLEM FOR GMC SINCE THEY RECALLED WIPERS ON THE 2013 TERRAIN. THEY SHOULD BE RESPONSIBLE FOR THE 2012 MODELS AS WELL. IT'S ONLY A MATTER OF TIME BEFORE THIS PROBLEM KILLS SOMEONE IF IT HASN'T ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022663September 11, 2017
VISIBILITY/WIPER
MY WINDSHIELD WIPERS STOPPED FUNCTIONING WHILE DRIVING IN A RAIN STORM. I HAD TO PULL OVER UNTIL THE RAIN SUBSIDED ENOUGH FOR ME TO HAVE PARTIAL BUT IMPAIRED VISIBILITY. I HAD THE GARAGE WHERE I GET MY OIL CHANGED LOOK AND IT AND THEY SAID A BUSHING WAS WORN AND I NEED A NEW WIPER ASSEMBLY. THERE IS A RECALL #25302 WITH SAME COMPLAINT FOR 2013 GMC TERRAINS. I CALLED GMC AND WAS TOLD THIS REPAIR WOULD BE MY RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022306September 8, 2017
VISIBILITY/WIPER
WHILE TRAVELING UNDER SEVERE RAIN FRONT WIPERS STOPPED WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018810August 22, 2017
UNKNOWN OR OTHER
WHILE DRIVING DURING HEAVY RAIN AT 50 MPH MY WINDSHIELD WIPERS STALLED RIGHT IN FRONT OF MY VIEW. THE MOTOR WAS OBVIOUSLY STILL FUNCTIONING BECAUSE I COULD HEAR IT BUT WIPERS WERE NOT MOVING. HAD TO PULL OVER TO KEEP FROM BEING INVOLVED IN ACCIDENT DUE TO OBSTRUCTED VIEW AND RAIN ON WINDSHIELD...THIS NEEDS TO RECALLED!! SAFETY ISSUE AND A HAZARD TO BOTH DRIVER AND OTHER VEHICLES ON ROAD. CALLED BOTH DEALERSHIP AND GMC DIRECTLY WHICK BOTH STATED DUE TO NO SET RECALL IT WOULD HAVE TO BE ON ME TO REPLACE AND PAY OUT OF POCKET FOR DIAGNOSIS OF VEHICLE AND THEN REACEMENT IF NEEDED! THIS 2012 TERRAIN ONLY HAS 65,900 MILES. THEY NEED TO GET IT TOGETHER BEFORE THEY END UP SUED FOR CAUSING ACCIDENTS OR DEATHS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015005August 14, 2017
STRUCTURE:BODY
WHEN TRYING TO OPEN THE REAR LIFTGATE THE DOOR WILL OPEN COMPLETELY THEN QUICKLY CLOSE HALFWAY, OPEN COMPLETELY AGAIN, THEN QUICKLY CLOSE SHUT MAKING IT IMPOSSIBLE TO SAFELY PUT ANYTHING INTO OR REMOVE FROM THE TRUNK OF THE CAR. THERE IS A RECALL FOR THIS ISSUE ON THE ACADIA'S ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014259August 10, 2017
VISIBILITY/WIPER
WINDSHIELD WIPERS STOPPED WORKING WHILE DRIVING (ON HIGHWAY) IN THE RAIN RESULTING IN COMPROMISED VISIBILITY. I TRIED TURNING THE WIPERS OFF WHILE DRIVING AND EVENTUALLY RESTARTED THE CAR TO SEE IF THAT WOULD HELP. THE WIPERS REMAINED STUCK IN A VERTICAL POSITION DESPITE THESE EFFORTS. EVENTUALLY, I MANUALLY SLID THE WIPERS INTO THE DOWN POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002694July 2, 2017
EXTERIOR LIGHTING
MY 2012 TERRAIN IS GETTING WATER IN THE REAR LEFT TAIL LIGHT. I WAS TOLD THAT IT WAS A VENTED TAIL LIGHT AND THE VENT WAS BLOCKED BY DIRT AND DEBRIS AND THEY WOULD HAVE TO REPLACE THE TAILLIGHT AND REPLACE BOTH SEALS. WHEN I LIFT THE HATCHBACK UP WATER DRAINS OUT FROM THE INTERIOR SIDE OF THE HATCH BACK INTO THE VEHICLE. GMC OF WATERTOWN CONNECTICUT SAYS THAT THIS IS NOT COVERED UNDER MY EXTENDED WARRANTY. I CALLED GMC CORPORATION AND THEY SAID THAT THIS WAS A DEFECT BUT IS NORMAL WITH THESE VEHICLES. GMC CASE NUMBER 8'3054294483. I HAVE THE BETTER BUSINESS BUREAU AUTO LINE INVESTIGATING THE PROBLEM AND THAT CASE NUMBER IS PGM1719802. GMC TOLD ME THE WATER IN THE TAIL LIGHT CAN SHORT OUT MY ELECTRICAL SYSTEMS AND THIS DEFECT HAS BEEN BY KNOWN GMC FROM 2011. SINCE I PURCHASED THIS CAR NEW IN 2013 I HAVE HAD MULTIPLE PROBLEMS SUCH AS HAVING THE BACK CAMERA REPLACED TWICE, FRONT NAVIGATION SCREEN GOING BLACK, STABILIZER MALFUNCTION WHICH WAS ALSO A PROBLEM WITH THIS VEHICLE WHEN IT CAME OFF THE ASSEMBLY LINE, HAVING THE COMPUTER UPDATED EVERY YEAR BECAUSE THEY SAY OF ALL THE COMPUTER CHIP MODULES THAT ARE INSTALLED IN THIS VEHICLE, JUST TO NAME A FEW WHICH ARE ALL DOCUMENTED WITH GMC. I AM SUBMITTING THIS TO MAKE THE FEDERAL GOVERNMENT AWARE THAT THIS DEFECT IS POTENTIALLY A HAZARD TO THE ELECTRICAL SYSTEM AND HAS BEEN KNOWN TO GMC FOR A LONG TIME AND THEY HAVE NOT CORRECTED THE SITUATION. THEIR SOLUTION IS REPLACING THE TAIL LIGHT AT A COST OF $254 WITHOUT TAX. I BELIEVE THIS IS A SERIOUS DEFECT AND IF YOU REQUIRE MORE INFORMATION I WILL COMPLY TO ANY REQUESTS THAT YOU HAVE. ALSO ALL CONVERSATIONS WITH GMC CORPORATION AND BBB AUTO LINE WERE RECORDED IF NEEDED. THANK YOU FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001348June 26, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRIAN. THE CONTACT STATED THAT DURING INCLEMENT WEATHER, THE WINDSHIELD WIPERS FAILED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SUN AUTO DEALER WHERE IT WAS DIAGNOSED THAT THE WIPER MOTOR HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 63,578.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000981June 24, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY 2012 GMC TERRAIN HAS BEEN STALLING FOR A FEW DAYS NOW THE STABILLTRACK SENSOR WAS REPLACED THIS YEAR THE ENGINE LIGHT COMES ON AND OFF. AND MY RADIO SOMETIMES CUTS OFF ON IT'S OWN BUT NOW MY KEY KEEPS GETTING STUCK IN THE IGNITION SWITCH AND THE CAR KEEPS STALLING BUT WHEN I GET A JUMP IT STARTS WITH NO PROBLEM BUT ONCE IT STALLED WHEN I WAS DRIVING THANK GOD I WAS A FEW BLOCKS FROM HOME . THEN WHEN I TRY TO START AGAIN IT WON'T START. IT'S ONLY 5YRS. OLD I'VE READ MANY COMPLAINTS ABOUT THIS MODLE. I THINK I BOUGHT A LEMON 😕
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000826June 23, 2017
SERVICE BRAKES, AIR BAGS
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING 60 MPH, THE CONTACT ATTEMPTED TO TAP THE BRAKES TO SLIGHTLY SLOW DOWN THE VEHICLE; HOWEVER, THE VEHICLE STOPPED ABRUPTLY. THE FAILURE RECURRED. THE CONTACT FOUND THAT WHENEVER HE WOULD LIGHTLY TAP THE BRAKE PEDAL, THE VEHICLE WOULD ABRUPTLY STOP. THE CONTACT FOUND THAT THE VEHICLE WAS EQUIPPED WITH A BRAKE ASSIST SYSTEM AND BELIEVED IT WAS ACTIVATING PREMATURELY. THE CONTACT TOOK THE VEHICLE TO THE WILLIAMSON CADILLAC DEALER WHO STATED THAT THE SYSTEM WAS PERFORMING NORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: [XXX], WHICH WAS NOW DEEMED A CLOSED CASE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000. THE CONSUMER STATED AT APPROXIMATELY 40-50 MPH AS THE BRAKES WERE APPLIED RAPIDLY AND LIGHTLY THE BRAKES SYSTEM ENGAGES CAUSING A SUDDEN STOP. UPDATED 09/11/2017*JS THE CONSUMER STATED THE VEHICLE WAS PARTIALLY REPAIRED. THE CONSUMER STATED AFTER THE REPAIR THE SYSTEM ACTIVATED FOR 2 SECONDS, CAUSING A JERK, THEN CONTINUED NORMALLY.*JS*DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000899June 23, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING 50 MPH, THE WINDSHIELD WIPERS FAILED DURING A HEAVY RAINSTORM. CHAMPION BUICK OF BRIGHTON, MICHIGAN WAS CONTACTED AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE, AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 253,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995863June 19, 2017
VISIBILITY/WIPER
DRIVING AT 35 MILES AN HOUR ON A DOUBLE LANE HIGHWAY IN VERY HEAVY RAIN AT ABOUT 6:00 P.M.. THE WINDSHIELD WIPERS WERE ON HIGH TO CLEAR THE WATER FROM THE WINDSHIELD. WIPERS STOPPED WORKING DURING THE MIDDLE OF THE STORM. I WAS ABLE TO SAFELY NAVIGATE MY CAR TO A PARKING LOT AND WAIT FOR THE RAIN TO STOP. LATER UPON INSPECTION THE BALL JOINT BECAME SEPARATED FROM THE SOCKET WHICH RENDERED THE WINDSHIELD WIPERS USELESS. SEE ATTACHMENTS. THIS HAS BEEN REPORTED TO GM AND IS A KNOWN PROBLEM IN CANADA. "25300-03: SAFETY RECALL - FRONT WIPER TRANSMISSION CORROSION FAILURE (CANADA ONLY) - 2010-2017 CHEVROLET EQUINOX & GMC TERRAIN". I NOTIFIED GM ABOUT THIS AND THEY STATED THEY WILL NOTIFY ME IF THEY ISSUE A RECALL FOR MY VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994916June 13, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 2 MPH IN REVERSE, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE. THE CONTACT PULLED OVER AND FOUND THAT THE ENGINE DIPSTICK WAS DRY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PISTONS AND RINGS FAILED TO CLEAN THE CYLINDER WALLS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT IT WAS NOT A KNOWN ISSUE. THE CONTACT SPOKE TO VARNEY BUICK GMC MAZDA (260 HOGAN RD, BANGOR, ME 04401) WHO ADVISED THE CONTACT TO CONTINUE ADDING OIL TO THE VEHICLE UNTIL IT COULD BE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994499June 12, 2017
UNKNOWN OR OTHER
I RECENTLY RECEIVED A LETTER FROM GMC INFORMING ME THAT VEHICLES WERE BUILT INCORRECTLY, THAT THE FUEL COMPOSITION SENSOR MAY BE MOUNTED BELOW THE FRAME, EXPOSING THE SENSOR AND FUEL LINES TO ROAD DEBRIS, WHICH MAY RESULT IN THE FUEL LINE EMITTING FUEL ODOR, WEEPING, OR LEAKING. IN ADDITION, THE VEHICLE MAY EXPERIENCE ENGINE STUMBLE, LOSS OF POWER AND STALL WHILE DRIVING. IT DID NOT PROVIDE A PICTURE OF THE FUEL COMPOSITION SENSOR, NOR DID IT PROVIDE INFORMATION AS TO WHERE IT IS LOCATED. I WAS TOLD BY THE CUSTOMER ASSISTANCE CENTER THIS WAS INTENTIONAL. I AM NOW FEARFUL EVERY TIME I DRIVE THE CAR, BUT THIS IS MY ONLY MEANS OF TRANSPORTATION. I AM HIGHLY CONCERNED REGARDING NOT ONLY THE FAILURE OF THE FUEL COMPOSITION SENSOR AND FUEL LINES, BUT ROAD DEBRIS, OR AN ACCIDENT MAY PUNCTURE THE FUEL COMPOSITION SENSOR AND/OR FUEL LINES, CAUSING A POSSIBLE FUEL LEAK AND POTENTIAL FIRE. ADD IN THE CONCERN THAT THE VEHICLE MAY UNEXPECTEDLY LOSE POWER AND/OR STALL, (MY VEHICLE LOST POWER ON 12-13-13). I DO NOT UNDERSTAND WHY AN ISSUE THIS DANGEROUS DID NOT RESULT IN GMC INITIATING A RECALL OR FIELD INSPECTION OF SOME SORT TO INSPECT ALL VEHICLES AT NO COST TO THE OWNERS AND MAKE ANY NECESSARY REPAIRS IN ORDER TO ELIMINATE ANY RISK OF ACCIDENT OR INJURIES TO THE PUBLIC. I HAVE BEEN ADVISED BY THE CUSTOMER ASSISTANCE CENTER THAT IF I BRING MY VEHICLE TO THE DEALER, THE SERVICE DEPARTMENT NEEDS TO PERFORM A DIAGNOSIS. ONCE DETERMINED THAT THE CODES MATCH THE SPECIAL COVERAGE, THE DIAGNOSIS WILL BE WAIVED AND ALL REPAIRS RELATED TO IT WILL BE FREE OF CHARGE.THERE WILL BE AN OUT OF POCKET EXPENSE FOR THE DIAGNOSIS UNLESS THE CONDITION DESCRIBED IS MET. WHY DOES THE VEHICLE NEED TO BE HOOKED UP TO A COMPUTER TO FIND ENGINE OR OTHER ELECTRICAL ISSUE CODES? THE LETTER STATES THIS IS A PART THAT MAY BE MOUNTED BELOW THE FRAME RAIL, SO WOULDN'T THIS JUST REQUIRE A VISUAL INSPECTION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994533June 12, 2017
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
ON VARIOUS OCCASIONS WHEN SLOWING DOWN OR TURNING, THE ENGINE WILL DIE. FRONT END ACCIDENT GOING 55+ MPH ON A COUNTRY ROAD, HIT A VERY LARGE DIP, AIRBAGS DID NOT DEPLOY, SEAT BELTS DID LOCK UP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10993964June 8, 2017
VISIBILITY/WIPER
THE WINDSHIELD WIPERS STOPPED WORKING WHILE I WAS DRIVING ON THE FREEWAY IN THE RAIN ON THE NIGHT OF 5/21/2017. I HAD TO PULL OVER TO WAIT FOR A BREAK IN THE WEATHER BECAUSE I HAD NO VISIBILITY. I WAITED FOR HOURS BEFORE IT WAS CLEAR ENOUGH TO SEE. I WAS TOLD BY THE MECHANIC THE TRANSMISSION IN THE WIPERS WENT OUT. THE DEALERSHIP TOLD ME THERE IS A RECALL FOR THIS ON THE MAKE MODEL AND YEAR OF MY VEHICLE BUT I HAVE TO FILE A REPORT TO GET ADDED TO THE RECALL BECAUSE MY VIN IS NOT CURRENTLY APART OF THE OPEN RECALL. I STILL DO NOT CURRENTLY HAVE OPERATIONAL WIPERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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