GMC Terrain Complaints (2012)

364 consumer complaints on file.

#11088412April 16, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2012 GMC TERRAIN. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER CRASHED INTO A LANDSCAPING TRUCK. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED DESTROYED. THE DEALER WAS NOT CONTACTED TO DETERMINE THE CAUSE OF THE AIR BAG FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11080739March 21, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED AND DID NOT RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO STARK CHEVROLET/BUICK IN MERRILL, WISCONSIN WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076370March 5, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE CONTACT HAD TO APPLY FORCE TO THE BRAKE PEDAL TO ENSURE THE VEHICLE MADE A COMPLETE STOP. THE DEALER (HARDY CHEVROLET, 2115 BROWNS BRIDGE RD, GAINESVILLE, GA 30501, (770) 532-4389) DIAGNOSED THAT THE BRAKE MASTER CYLINDER NEEDED TO BE REPLACED. THE MANUFACTURER ISSUED 20 TSBS ON THE BRAKE SYSTEM, BUT HAD NOT ISSUED A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076161March 4, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
I EXPERIENCING PROBLEMS WITH MY GMC TERRAIN. I HAVE CONTACTED MY LOCAL DEALER (DORAL GMC, IN MIAMI, FL) ON MULTIPLE OCCASIONS WITH NO RESPONSE. I HAVE SUBMITTED A WRITTEN COMPLAINT TO GMC ON APRIL 10TH, 2012 AND NEVER RECEIVED A REPLY. I'VE EXPERIENCED CONTINUOUS CAR PROBLEMS SINCE THE PURCHASE OF MY VEHICLE. WITHIN THE FIRST 3 MONTHS OF PURCHASE MY CAR HAD ALREADY BEEN KEPT AT THE DEALER FOR 30 DAYS ON 2 SEPARATE OCCASIONS. VEHICLE PROBLEMS WERE, FOR EXAMPLE; THE AIRBAG SERVICE LIGHT TURNED ON, CAR TURNED OFF WHILE DRIVING ON A HIGHWAY, THIS ISSUE WAS TAKEN CARE OF BUT RETURNED SEVERAL TIMES TO HAVE IT CORRECTED AS IT KEPT HAPPENING. THE VEHICLE ALSO EXPERIENCED TRANSMISSION ISSUES, THE CHECK ENGINE LIGHT ALSO KEPT TURNING ON AND SERVICE DEPARTMENT COULDN'T FIGURE ANYTHING OUT WITH MY VEHICLE.THIS WAS MY FIRST GMC PURCHASE AND IT HAS BEEN MY ABSOLUTE WORST EXPERIENCE WITH ANY AMERICAN CAR COMPANY. THE LATEST ISSUE SINCE DECEMBER OF 2017 HAS BEEN THE AIRBAG SERVICE LIGHT ONCE AGAIN AND THE STABILITY TRACK LIGHT. I TOOK THE VEHICLE IN FOR SERVICE ONCE AGAIN AND I WAS CHARGED FOR DIAGNOSTIC SERVICE SO THAT THE ISSUE COULD BE FOUND FOR EACH ISSUE AND WAS TOLD I WOULD HAVE TO PAY $135.00 PER ISSUE. I ONLY PAID FOR THE AIRBAG ISSUE SINCE IT SEEMED TO BE THE MOST DANGEROUS ONE AND WAS TOLD BY SERVICE DEPARTMENT THAT THE MODULE KIT NEEDED TO BE REPLACED. THIS NEW CHARGE WAS $ 823.90 THAT I HAD TO PAY OUT OF POCKET. THIS ISSUE SEEMS TO BE A FACTORY ONE AND I WOULD LIKE TO BE REIMBURSED SINCE THIS IS A SAFETY FEATURE THAT SHOULD NOT HAVE HAPPENED. I'VE NEVER HAD AN ACCIDENT AND HAVE KEPT IT SERVICED AND WELL MAINTAINED AT THE DEALER THROUGH OUT ALL THE RECALLS AND SERVICE PROBLEMS. THE REASON I PAID FOR THIS SERVICE WAS MAINLY FOR THE SAFETY OF MY FAMILY BUT ONCE AGAIN, IT'S AN INCONVENIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075006February 26, 2018
UNKNOWN OR OTHER
WHEN I FIRST PURCHASED THIS SUV, IT WAS FINE. THEN TWO YEARS INTO HAVING THIS VEHICLE I HAD TO KEEP PUTTING OIL INTO IT. IT TURNS OUT THAT THIS YEAR CAR HAS AN OIL COMSUPTION RECALL. HOWEVER, I HAD TO GO IN FOR A TEST, I ALMOST RAN OUT OF OIL WITHIN A WEEK MY CAR WOULD STALL ON THE HIGHWAY, I WAS ALSO REAR ENDED BECAUSE IT WOULD OUT OF OIL WHEN IT WASN'T SUPPOSE TO. IN DEC 2017 I TOOK THE CAR IN AND GOT THE CAR RECALL DONE WHICH WAS NO CHARGE TO ME. HOWEVER, TWO DAYS AFTER THE RECALL WAS DONE MY CHECK ENGINE LIGHT CAME ON AGAIN. I TOOK IT BACK TO THE DEALERSHIP WHICH IS CAPPELLINO BUICK GMC IN WILLIAMSVILLE AND THEY CHARGED ME THE 119 TO DIANOGSIS THE CAR AND TELL ME THAT IT WAS THE CATALYTIC CONVERTER. HE TOLD ME THAT THE CATALYTIC CONVERTER WAS NOT COVERED ENOUGH THOUGH HE STATES THAT THEY KNOW THAT THE ENGINE CONSUMPTION RECALL MADE THE CATALYTIC CONVERTER GET CLOGGED. I HAVE CHANGED MY O2 SENSOR TWICE AND I WILL PROBABLY HAVE TO CHANGE IT AGAIN BECAUSE ONCE THE CATALYTIC CONVERTER GOES, TYPICALLY THE O2 SENSORS GO AS WELL. IF YOUR CAR IS CONSUMING A LOT OF OIL, BLOWING BLACK SMOKE AND IT IS A GMC TERRAIN (NO MATTER THE YEAR), GET IT CHECKED, HONESTLY, I AM NOT BEING OVERDRAMATIC, IT COULD BE LIFE OR DEATH. IF YOU HAVE KIDS AND YOU HAVE THE CAR, GO FOR A OIL CONSUMPTION TEST ASAP. MY CAR STALLED OUT ON THE HIGHWAY, STOP LIGHTS AND STOP SIGNS, EVEN WHEN NOT COMPLETELY STOPPED OR PERFORMING A "ROLLING STOP".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073892February 20, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
AS I WAS DRIVING DOWN THE ROAD AT 55 MPH HOUR MY SUV BEGAN TO SHAKE EXTREMELY AND WAS THROTTLING AT VERY HIGH RPM'S AND THE SUV THRASH TO SUDDEN HALT AND CONTINUED TO SHAKE AND IDLE VERY HIGH AND LOUD. I TRIED TO HIT THE GAS TO GET MYSELF OFF THE ROAD AS I WAS ON A 2 LANE HIGHWAY WITH MY 4 YEAR OLD SON IN THE CAR, AND THE ENGINE REVVED AND THE RPM'S SPIKED BUT I WENT NOT MORE THAN 15 MPH, AT THE SAME TIME THE FOLLOWING ERRORS APPEARED ON MY SCREEN: 1) SERVICE STABAILI TRAK 2) ENGINE POWER IS REDUCED SLOWLY I WAS ABLE TO SAFELY GET THE CAR UP TO 35 MPH AND GET US HOME SAFE. I DID SOME RESEARCH AND SEEMS THAT THIS IS A VERY WELL KNOWN ISSUE WITH GMC SO I CONTACTED GMC AND WAS BASICALLY GIVEN THE RUNAROUND. I TOOK THE CAR TO A GMC DEAR TODAY AND WAS TOLD IT WAS THE FUEL PUMP THAT NEEDED REPLACED.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073770February 20, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING THE VEHICLE, I EXPERIENCED STRONG KNOCKING VIBRATIONS AND SOUNDS SEEMINGLY COMING THROUGH THE FLOORBOARD. AS I CONTINUED DRIVING FOR ABOUT 5 MILES TRYING TO GET HOME, THE KNOCKING BECAME MORE PRONOUNCED AND MY STEERING WAS AFFECTED. I ALSO BEGAN NOTICING AN EXTREMELY STRONG ODOR NECESSITATING LOWERING WINDOWS TO BREATHE. I NOTIFIED MY DEALERSHIP AND TOOK THE VEHICLE IN FOR DIAGNOSIS THE VERY NEXT MORNING WITHOUT DRIVING IT AFTER ARRIVING TO MY GARAGE. I WAS TOLD THE AWD HAD COMPLETELY DETERIORATED. MY CONCERN WAS THAT I NEVER RECEIVED ANY DASHBOARD NOTIFICATION OF THE PROBLEM, NOT DID MY ONSTAR DIAGNOSIS INDICATE A PROBLEM. I HAVE BEEN QUITE DISTURBED THAT THE VEHICLE BECAME DISABLED BEFORE I WAS AWARE OF ANY PROBLEM. I HAVE TAKEN MY VEHICLE IN FOR REGULAR MAINTENANCE AT MY GMC DEALERSHIP AND WOULD LIKE AN EXPLANATION REGARDING THE FAILURE TO IDENTIFY THIS PROBLEM THROUGH THE REGULAR MAINTENANCE CHECKS. I AM SINGLE SENIOR WOMAN WHO HAS NO BACKUP VEHICLE AND AM QUITE CONCERNED ABOUT MY SAFETY ON THE HIGHWAY AND THIS ISSUE HAS CAUSED ME TO HAVE SERIOUS SAFETY CONCERNS. I DROVE THE CAR TO THE DEALERSHIP TO CHECK ON THE PROBLEM ON FRIDAY, FEBRUARY 16, 2018. I CALLED THE GMC COMPLAINT CENTER TO CHECK ON POSSIBLE RECALLS OR ANY REMAINING WARRANTIES THAT MIGHT APPLY AND I WAS TOLD THE CENTER WAS ASSIGNING A SR. ADVISOR TO CONTACT THE LOCAL GMC DEALERSHIP THAT STILL HAS MY CAR AND THE ADVISOR WAS TOLD THE DEALERSHIP NEEDED MORE TIME TO DIAGNOSE AND ASSESS THE CAUSE OF THE PROBLEM.I HAVE HAD TO RENT A VEHICLE SINCE IT MAY BE ANOTHER 2-3 DAYS BEFORE I EVEN GET A RESPONSE REGARDING THE NATURE AND COST OF THE REPAIRS. I WAS ORIGINALLY TOLD THE ENTIRE AWD SYSTEM HAD TO BE REPLACED AT A COST OF $1500--$2000. I QUESTIONED THE REASON FOR THE EXTREME MALFUNCTION WITHOUT ANY WARNING NOTICES APPEARING...MAIN REASON FOR MY COMPLAINT AND CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073408February 17, 2018
ENGINE
THE CHECK ENGINE LIGHTS CONTINUALLY COMES ONE AND OFF. AT FIRST, WHEN MY HUSBAND TURNED ON THE TRUCK AND SAW THE CHECK ENGINE LIGHT WE TOOK IT IN AND THE ERROR WAS FOR 1 COIL PACK. IT WAS FINE FOR A MONTH, THEN AFTER STARTING THE TRUCK AGAIN THE CHECK ENGINE LIGHT CAME ON, AND WE REPLACED ALL OF THE COIL PACKS. NOW WHEN WE START THE TRUCK, THE CHECK ENGINE LIGHT MAY BE ON OR OFF. AT LEAST ONCE A WEEK, WHEN WE START THE TRUCK THE CHECK ENGINE LIGHT WILL BE ON. THIS ISSUE HAS BEEN REOCCURRING AND HAS BEEN GOING ON FOR CLOSE TO A YEAR. THE LAST 5 OR 6 TIMES WE HAD IT PUT ON THE MACHINE THERE HAVE BEEN NO ERRORS FOUND AND OUR MECHANIC'S BAFFLED. ESPECIALLY SINCE THE TRUCK MAY STUTTER OR BECOME SLUGGISH OR SHUT OFF LIKE BEFORE WHENEVER THE CHECK ENGINE LIGHT COMES BACK ON. IF SOMETHING IS WRONG WITH OUR VEHICLE BUT NO ERRORS ARE FOUND WE HAVE NO CLUE IF THERE IS TRULY SOMETHING OCCURRING AND IF IT'S CAUSING SERIOUS DAMAGE AND HARM TO OUR FAMILY. OUR VEHICLE WAS MANUFACTURED IN CANADA AND WE AREN'T SURE IF THERE COULD BE ISSUES BEING REPORTED IN CANADA THAT WE DON'T KNOW ABOUT. IN ADDITION, THERE ARE RECALLS THAT WE WEREN'T NOTIFIED OF BUT NOTHING PERTAINING TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073026February 15, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO FUNCTION. THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED BY AN INDEPENDENT MECHANIC OR DEALER. MONUMENT CHEVROLET (3940 PASADENA FWY, PASADENA, TX 77503, (713) 473-7601) WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALL CAMPAIGNS TO REPLACE THE PART. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071534February 7, 2018
ENGINE
AS I WAS DRIVING HOME FROM WORK ON 2/1/18 ON I94 AT 72 MPH, MY CAR STARTING SPUTTERING AND SMOKING. IT THEN STARTED MAKING A VERY LOUD NOISE AND MY WARNING LIGHT CAME ON SAYING TO SHUT OFF MY ENGINE. THE ENGINE SHUT OFF AND I HAD TO COAST TO THE SHOULDER OF THE INTERSTATE. I CALLED ROADSIDE ASSISTANCE WHO SENT A TOW TRUCK AND TOWED ME TO MY MECHANIC'S GARAGE. THE MECHANIC LOOKED AT IT THE NEXT MORNING AND ADVISED THERE WAS A HOLE IN THE ENGINE BLOCK AND ALL THE OIL LEAKED OUT OF THE HOLE, LEAVING OIL ALL OVER THE UNDERCARRIAGE OF MY VEHICLE. I FILED AN INSURANCE CLAIM, THE INSURANCE ADJUSTOR LOOKED AT IT MONDAY AND DEEMED IT TO BE MECHANICAL FAILURE. I HAVE 110,000 MILES ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067199February 6, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO FUNCTION PROPERLY. THE PART WAS REPLACED BY AN INDEPENDENT MECHANIC; BUT, THE FAILURE CONTINUED WITH THE DRIVER'S SIDE WIPER FAILING TO FUNCTION AND IMPACTED THE CONTACT'S VISIBILITY. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER ISSUED 26 TSBS FOR THE VISIBILITY AND WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,465.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066892February 4, 2018
ENGINE, POWER TRAIN
PCV SYSTEM FROZE...AIR CLEANER HAS WATER IN IT// REAR MAIN SEAL PUSHED OUT DUE TO EXCESSIVE CRANKCASE PRESSURE. #14882 SPECIAL COVERAGE ADJUSTMENT COVERS EXACT ISSUE HOWEVER MY VIN IS NOT INCLUDED. REQUESTING MY VIN BE ADDED TO #14882 SPECIAL ADJUSTMENT AS IT APPLIES TO MY EXACT MAKE/MODEL/YEAR AND ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065454January 27, 2018
VISIBILITY/WIPER
WAS DRIVING IN THE MIDDLE OF A TORRENTIAL DOWNPOUR AND HAD MY WIPERS ON HIGH WHEN ALL OF A SUDDEN THEY JUST STOPPED WORKING ALMOST CAUSING ME TO CRASH AND DIE. THOUGHT MAYBE IT WAS A FUSE PROBLEM BUT CAME TO FIND OUT THAT THERE WAS A RECALL ON A PLASTIC PIECE THAT BREAKS OFF ON THE 2013 GMC TERRAIN WHAT IS NOT RECALLED ON MY VEHICLE SO I HAD TO PAY TO HAVE THIS FIXED AND IT WAS NOT CHEAP. CHECKING ONLINE NUMEROUS PEOPLE HAVE HAD THE SAME EXACT THING HAPPENED TO THEM FOR THE 2012 MODEL TERRAIN AND I DO NOT UNDERSTAND WHY SUCH A SAFETY ISSUE IS NOT ADDRESSED IMMEDIATELY SO AS TO NOT CAUSE ANYBODY TO CRASH AND DIE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064964January 25, 2018
ENGINE
JUST PURCHASED THIS VEHICLE 5 MONTHS AGO AND HAVE A MAJOR OIL LEAK WHICH IS GOING TO COST OVER $1000, MECHANIC TOLD ME THERE IS A RECALL 14882 CALLED GMC CUSTOMER SERVICE AND WAS TOLD MY VIN IS NOT COVERED. HOW DO YOU HAVE A RECALL FOR THE SAME YEAR MAKE MODEL BUT NOT ALL ARE INCLUDED BUT ALL HAVING THE SAME ISSUE? THIS IS A SERIOUS ISSUE AND THE VEHICLE NEEDS TO BE RECALLED BEFORE SOMEONE GET SERIOUSLY HURT, ESPECIALLY WHEN THE VEHICLE IS JUST CUTTING OFF IN TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063119January 16, 2018
ENGINE
I HAVE HAD NOTHING BUT PROBLEMS WITH MY OIL CONSUMPTION ON MY VEHICLE, WHEN I FIRST GOT THE VEHICLE, IT STARTED MAKING SOME NOISES AND I DIDN'T KNOW WHAT IT WAS , UNTIL I TOOK IT IN TO HAVE IT LOOKED AT, IT WAS LOW ON OIL, SO I HAD TO PAY FOR THE OIL CHANGE AND THE FEE TO HAVE IT LOOKED AT, FOR OIL CONSUMPTION TEST, I HAVE ONLY HAD THE VEHICLE FOR 1 1/2 YEARS AND THE OIL CONSUMPTION IS ASTRONOMICAL, SEEMS LIKE I HAVE TO HAVE AN OIL CHANGE EVERY 2 MONTHS AND I HAVE TO ADD OIL SEEMS LIVE EVERY 1000 MILES, THIS IS A MAJOR PROBLEM, WITH THE 2011 GMC TERRAIN AND I THINK THEY NEED TO RECALL THESE VEHICLES OR FIX THE PROBLEM, I JUST GO AN OIL CHANGE 11/2017 AND WAS LOW ON OIL 12/2017, SO I HAD TO ADD OIL AGAIN, UNTIL IT IS TIME TO HAVE MY OIL CHANGE. NOW MY CAR IS LEAKING OIL AND SO I HAVE TO TAKE IT IN AGAIN, I HAVE HAD TO HAVE MY CAMSHAFTS FIXED 2 TIMES, THIS IS A PROBLEM. I AM NOT RICH, BUT I HAVE TO INCUR THE CHARGE. I STILL HAVE 5 YEARS LEFT TO PAY THIS CAR OFF. I JUST WANTED TO VOICE MY CONCERN WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061429January 9, 2018
ENGINE, POWER TRAIN
ON JAN 1ST IT WAS 3F OUT MY WIFE WORMED UP HER TERRAIN WE DROVE IT APPROXIMATELY 12 MILES WHEN WE STARTED TO SMELL SOMETHING BURNING. NEXT CAME THE ENGINE KNOCKING REALLY BAD. WE STOPPED THE TERRAIN AND HAD IT TOWED TO THE DEALERSHIP FOUND OUT THE REAR MAIN SEAL BLEW WITH SUCH FORCE THAT THE OIL COVERED THE MUFFLER. THIS HAPPENED FROM THE PCV BEING PLUGGED AND/OR FROZEN FROM THE COLD WEATHER. I RECENTLY FOUND A SERVICE BULLETIN FOR THAT YEAR MAKE AND MODEL THAT INDICATES THAT WILL HAPPEN AND THERE IS A SPECIAL COVERAGE FOR THAT.(14882: SPECIAL COVERAGE ADJUSTMENT) I ALSO RECEIVED A LETTER FROM GMC ABOUT HIGH OIL CONSUMPTION WARRANTY. THE TERRAIN MAY EXHIBIT ENGINE OIL CONSUMPTION. THAT IS ALSO A PART OF THAT 14882:ADJUSTMENT NOW TO THE POINT I WAS TOLD THAT THIS ISSUE MY WIFE'S TERRAIN WOULD BE COVERED UNDER THE 100K/5YEAR POWER TRAIN WARRANTY OUR TERRAIN ONLY HAS 71K MILES ON IT. BUT THE 5YEAR ARE UP. SO GM IS NOT TAKING RESPONSIBILITY FOR THIS ISSUE ACCORDING TO BOTH SPECIAL COVERAGE THE 14882: THEY ADJUSTED TO 10 YEARS OR 120K MILES BUT THEY ARE CLAIMING EVEN THOUGH ITS FOR THAT YEAR MAKE AND MODEL AND ENGINE AND THAT EVERYTHING THAT'S LISTED IS WHAT HAPPENED TO OUR GMC ITS NOT FOR OUR TERRAIN. I TOLD THEM I ALSO HAD A LETTER THAT THEY SENT TO US STATING THE OIL CONSUMPTION THAT HAS A ADJUSTMENT OF 7YEARS 6MONTHS/120K WARRANTY WITCH WAS PART OF THAT 14882: SPECIAL COVERAGE THEY STILL WILL NOT TAKE RESPONSIBILITY FOR FIXING. I BELIEVE WE ARE GETTING TAKEN ADVANTAGE OF IN THIS SITUATION. THEY ARE MAKING US PAY FOR ALL REPAIRS IT MAY NEED A NEW ENGINE IN RESULT OF THE REAR SEAL BLOWING BECAUSE IT LOST ALL THE OIL. BUT WE WOULD NOT KNOW TILL THE REPAIRS START OR AFTER ALL REPAIRS ARE MADE AND THE ENGINE SEIZES. I ALSO WAS TOLD FROM THE DEALER THAT IF WE FIX IT AND DRIVE IT DOWN THE ROAD THERE IS NO GUARANTY THAT IT WILL NOT HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060754January 5, 2018
ENGINE
THE REAR MAIN SEAL COMPRIMISED AND CAUSED THE LOW OIL PRESSURE STIP ENGINE LIGHT TO COME ON. MY MECHANIC ADDED OIL AND IT POURED OUT. HE TRIED TO GET THE PART AND HE COULD ONLY LOCATE AT DEALERSGIP 200 MILES AWAT. APPAREBTLY THIS HAS BEEN OCCURRING OFTEN WITH VEHICLES WITH THIS ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052408December 4, 2017
ENGINE
I RECEIVED A RECALL LETTER FROM GMC ABOUT A KNOCKING IN THE ENGINE WHICH JUST STARTED HAPPENING IN MY VEHICLE. THE RECALL DOES NOT SHOW UP WHEN THE DEALER CHECKED THE VIN NUMBER IN THE COMPUTER. BUT BEFORE I COULD TAKE MY CAR IN TO BE CHECKED MY ENGINE DIED WHEN I ARRIVE AT WORK WHICH IS 25 MILES FROM MY HOME. I HAD IT TOWED TO A GMC DEARLERSHIP AND WAS INFORMED THAT MY TIMING CHAIN JUMPED AND THREW VALVE TIMING OFF CAUSING INTERNAL ENGINE FAILURE.. I THEN HAD TO REPLACE THE ENGINE IN A 5 YEAR OLD VEHICLE, MY WARRANTY EXPIRED 3/2017 SO THIS WAS NOT COVERED. WHEN I CALLED GMC I WAS TOLD THEY MAY BE ABLE TO COVER SOME OF THE COST BUT SINCE I DID NOT REPLACE THE ENGINE WITH ANOTHER GMC ENGINE WHICH WOULD HAVE COST MORE I HAD TO PAY OUT OF MY POCKETS FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048044November 22, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHETHER STATIONARY OR DRIVING THE VEHICLE VARIOUS SPEEDS, THE WINDSHIELD DEVELOPED A BLACK FILM THAT REFLECTED A GLARE INTO THE CONTACT'S EYES. THE ISSUE OBSTRUCTED THE CONTACT'S VIEW OF THE ROAD. GREATER LOWELL GMC IN LOWELL, MASSACHUSETTS WAS MADE AWARE OF THE FAILURE AND INITIALLY STATED THAT IT WAS THE TINT OF THE VEHICLE THAT CAUSED THE GLARE AND THAT IT WAS NORMAL. UPON FURTHER INSPECTION, THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043757November 6, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE LOW BEAM H11 BULB IS CAUSING THE (MALE/FEMALE PLUG IN) FOR THIS COMPONENT TO OVERHEAT CAUSING THE PLASTIC TO BECOME CHARRED, PARTIALLY MELTED AND BRITTLE IN WHICH THE LOW BEAM LIGHT STOPS WORKING DUE TO THIS PROBLEM. THE WIRING IS BECOMING SOFT AT THE PLUG IN CONNECTION FROM THIS HEAT AND ALLOWING THE PROTECTIVE WIRE INSULATION TO BE MELTED PERMITTING THE BARE WIRE TO BE VISIBLE WHICH COULD PRODUCE A FIRE HAZARD AT THIS LOCATION. THIS HAS OCCURRED ON THE RIGHT SIDE TWICE AND ON THE LEFT SIDE ONCE. IN ALL THREE CASES, THE BULBS WITH THE FEMALE PLUG IN AND THE MALE ELECTRICAL CONNECTION HAS BEEN REPLACE. THIS VEHICLE HAS ONLY 28755 MILES ON IT. JUST NOTICED THE LOW BEAM LIGHT ON RIGHT SIDE NOT WORKING AGAIN TODAY. REPLACED THIS SIDE WITHIN THE LAST 9 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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