GMC Sierra Complaints

15,732 consumer complaints on file.

#11035257October 20, 2017
AIR BAGS
TAKATA RECALL - WWW.AIRBAGRECALL.COM INDICATES MY VEHICLE IS UNDER AIR BAG RECALL, NHTSA RECALL NUMBER 16V381, MANUFACTURER RECALL NUMBER 2049151 ISSUED ON MAY 27, 2016. THE HTTPS://MY.GM.COM/RECALLS WEBSITE INDICATES "RECALL STATUS: INCOMPLETE. REMEDY NOT YET AVAILABLE". THE SERVICE MANAGER AT MY LOCAL GM DEALER FERMAN BUICK-GMC, 24252 STATE ROAD 54, LUTZ, FL 33559 SAYS GM HAS DETERMINED THE RECALL IS UNNECESSARY AND THERE WILL BE NO REPLACEMENT OF THE AIRBAG. THIS DOES NOT MAKE SENSE AND IT SEEMS TO ME THAT MY AIRBAG SHOULD BE REPLACED REGARDLESS OF GM'S OPINION. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034480October 19, 2017
UNKNOWN OR OTHER
PURCHASED MY TRUCK NOV 2014. AIR CONDITIONING DOES NOT WORK. CONDENSER FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034517October 19, 2017
STRUCTURE:BODY
CRACKED DASH ABOVE THE INSTRUMENT PANEL AND BY THE PASSENGER AIR BAG. COULD CAUSE A SAFETY HAZARD IF THE AIRBAG WAS DEPLOYED AND IS NOT AESTHETICALLY PLEASING CONSIDERING THE MONEY SPENT ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034518October 19, 2017
SERVICE BRAKES
OUT OF NO WHERE, I HAD TO USE EXTREME PRESSURE ON THE PEDAL TO STOP THE TRUCK. THE BRAKES BEGAN TO SOUND ROUGH. I TURNED THE TRUCK ON AND OFF HOPING THAT WOULD FIX THE PROBLEM. IT DIDN'T, I TOOK IT INTO MY GMC DEALER TO FIND OUT THAT THE VACUUM PUMP HAS FAILED FOR THE BRAKES. I DID MY RESEARCH ONLINE AND NOTICED MANY PEOPLE HAVE HAD THE SAME ISSUE. I WAS SURPRISED THERE ISN'T A RECALL ON 2014-2016 GM VEHICLES. THIS IS DANGEROUS AND I'D HATE SOMEONE'S BRAKES FAILING AT HIGH SPEED AND SOMEONE GETS HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034520October 19, 2017
ENGINE
AT AROUND 100,000 MILES, THE CHECK ENGINE LIGHT WOULD COME ON AND INDICATE LOW OIL PRESSURE. CHANGING THE SENSOR OUT DID NOT EFFECT THE SITUATION. CHANGING THE OIL WOULD HELP BUT USUALLY ONLY FOR AROUND 3,500 MILES. THE ENGINE WAS LOSING OIL MORE THAN IT SHOULD. THEN AT AROUND 129,000 MILES, THE TRUCK STARTING SHAKING BECAUSE OF THE ENGINE AND THE CHECK ENGINE LIGHT CAME ON. IT WAS DETERMINED TO BE A CYLINDER 7 MISFIRE. CHANGING THE COIL PACK, SPARK PLUG, AND SPARK PLUG WIRE DID NOTHING. IT WAS DETERMINED THAT THE ENGINE WAS IRREPARABLE AND NEEDED REPLACING. UPON RESEARCH, IT APPEARS THAT THIS IS A FAIRLY COMMON PROBLEM AMONG 2008-2012 GM ENGINES WITH THE AFM SYSTEM. GM SHOULD ABSOLUTELY ISSUE A RECALL AND REPAIR THESE DEFECTIVE ENGINES OR OTHERWISE REIMBURSE THE OWNERS FOR THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034593October 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 GMC SIERRA 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER RICK MATTHEWS BUICK GMC (15164 CORTEZ BLVD, BROOKSVILLE, FL 34613) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN UPDATED 7/31/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034748October 19, 2017
SUSPENSION
VEHICLE WAS DELIVERED TO ME WITH PHYSICAL DAMAGE THE ONE OF THE SHOCKS. PART OF THE SHOCK TUBE IS CRUSHED IN, UP HIGH AWAY FROM THE ROADWAY. MOST LIKELY CAUSE IS DAMAGE DURING VEHICLE TRANSPORTATION FROM FACTORY. TWO DEALERSHIPS HAVE CONFIRMED THIS IS THE MOST LIKELY AND POSSIBLE CAUSE. I HAVE BROUGHT THE VEHICLE IN AT LEAST 3 TIMES TO A DEALER, AND HAVE BEEN TOLD THAT ONLY THE DEALERSHIP I PURCHASED THE VEHICLE FROM CAN PERFORM THE WARRANTY WORK FOR THIS REPAIR. I HAVE ALSO CALLED GMC CUSTOMER SERVICE NUMBER IN THE OWNERS MANUAL AND MADE A COMPLAINT THERE AS WELL. I WAS TOLD THE SAME THING BY THE PERSON HANDLING THE COMPLAINT, THAT I WOULD HAVE TO TAKE THE VEHICLE TO THE DEALERSHIP THAT I PURCHASED IT FROM. THE PERSON SAID THEY WOULD LOOK INTO IT FURTHER, BUT NEVER CALLED ME BACK. THE DEALERSHIP I PURCHASED THE VEHICLE FROM IS LOCATED IN ANOTHER STATE, HUNDREDS OF MILES AWAY. IT IS NOT PRACTICAL TO DRIVE HUNDREDS OF MILES AWAY WHEN A LOCAL DEALERSHIP CAN PERFORM WARRANTY WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034308October 18, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 GMC SIERRA 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED HEAFNER MOTORS INC (935 MS-6, BELTSVILLE, MS 38606; 662-563-7631) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE REPAIR HAD BEEN COMPLETED BY ADJUSTING THE AIR BAG TEMPERATURE OF THE AIR BAG INFLATOR. THE CONTACT STATED THAT THE STATEMENT FROM THE MANUFACTURER WAS QUESTIONABLE GIVEN THE VEHICLE WAS NEVER TAKEN TO THE DEALER TO HAVE THE REPAIR PERFORMED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN UPDATED 7/31/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034002October 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 GMC SIERRA 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (HARVARD CHEVROLET BUICK GMC, HARVARD, IL, 815- 943-4007) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034971October 17, 2017
POWER TRAIN
UNINTENDED ACCELERATION WHEN SLOWING DOWN TO COME TO A STOP THE VEHICLE WILL OCCASIONALLY ENGAGE A LOWER GEAR VERY SUDDENLY AND LURCH FORWARD. THE RESULTING FORCE IS ENOUGH TO OVERPOWER THE BRAKING EFFORT BEING PROVIDED BY THE DRIVER AND THE VEHICLE WILL MOVE FORWARD SEVERAL FEET BEFORE THE DRIVER CAN REACT AND APPLY MORE BRAKING FORCE TO STOP THE VEHICLE. THE ISSUE OCCURS RANDOMLY AND INFREQUENTLY AT VERY SLOW SPEEDS (5-10MPH). THERE HAVE BEEN SEVERAL OCCASIONS WHERE IVE BEEN BRAKING TO STOP AT A STOP LIGHT AND BEEN FORCED INTO THE MIDDLE OF AN INTERSECTION. IM CONCERNED THE ISSUE COULD CAUSE THE VEHICLE TO STRIKE THE CAR IN FRONT OF IT OR A PEDESTRIAN CROSSING IN FRONT OF THE VEHICLE AS IT STOPS FOR A CROSSWALK. MULTIPLE UNSUCCESSFUL REPAIR ATTEMPTS HAVE BEEN MADE BY THE DEALER. I ATTEMPTED TO FORCE THE MANUFACTURER TO BUY THE VEHICLE BACK FROM ME THROUGH THE MASSACHUSETTS LEMON LAW AND SINCE THAT TIME THEY HAVE DENIED THE EXISTENCE OF A PROBLEM. I HAVE SEEN SEVERAL INSTANCES ONLINE WHERE CONSUMERS WITH THE IDENTICAL VEHICLE (ALL WITH THE 8 SPEED TRANSMISSION) COMPLAINED OF THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033924October 16, 2017
VEHICLE SPEED CONTROL
ENTERING A HIGHWAY FROM A STOP, PROCEEDED TO ACCELERATE NORMALLY AND GRADUALLY. AFTER APPROX. SHIFT BETWEEN 1ST AND 2ND GEAR, THE GAS PEDAL WAS 'SUCKED' DOWN TO THE FLOOR AND REMAINED STUCK IN THAT POSITION. THE TRUCK LURCHED FORWARD AND BEHAVED LIKE IT WAS IN 'PASSING' GEAR. I TRIED TO TAP THE PEDAL TO RELEASE IT, BUT HAD NO EFFECT. I TURNED THE CRUISE CONTROL ON THEN OFF (DID NOT SET A SPEED) AND HAD NO EFFECT. I DEPRESSED THE BRAKES FAIRLY HARD WHICH SLOWED THE TRUCK DOWN, BUT THAT DID NOT RELEASE THE GAS PEDAL; AS SOON AS I LEFT OFF THE BRAKES, THE TRUCK AGAIN ACCELERATED AT FULL SPEED. ALTERNATING BETWEEN THE BRAKES AND TAPPING THE GAS PEDAL EVENTUALLY UNSTUCK THE GAS PEDAL.. NOTE THAT MY 'SPEED' WAS 0-50MPH WHEN I WAS ABLE TO UNSTUCK THE GAS PEDAL. I STATED THE INCIDENT OCCURRED AT (APPROX) 15MPH, THE SPEED WHEN SHIFTING BETWEEN FIRST AND SECOND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033529October 16, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHEN I TURN THE IGNITION TO START THE VEHICLE, IT ACTS AS IF THE BATTERY IS DRAINED. THEN THERE'S A MESSAGE THAT POPS UP BRIEFLY STATING "STABILITRAK". I'M CONCERNED THIS IS ABOUT TO GET MUCH WORSE. THE VEHICLE WAS STATIONARY AT THE TIME OF THE MESSAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033728October 16, 2017
AIR BAGS
2008 GMC SIERRA LD. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 10/16/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029809October 16, 2017
AIR BAGS
2015 GMC SIERRA. CONSUMER WRITES IN REGARDS TO SENSING AND DIAGNOSTIC MODULE SAFETY RECALL. *LD THE CONSUMER REQUESTED TO BE ADVISED OF THE OPTIONS OF HAVING A RECALL COMPLETED ON AN ISLAND. UPDATED 10/16/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033459October 15, 2017
FUEL/PROPULSION SYSTEM
WHEN ACCELERATING AT A VERY SLOW SPEED THE ENGINE SEEMS TO MISFIRE OR SPUTTER AND THEN THE ENGINE INCREASES RPM AND THE TRUCK ACCELERATES AS EXPECTED. OVERALL THE ENGINE LACKS POWER AND THERE IS LOUD CLICKING SOUND THAT ORIGINATES FROM THE ENGINE COMPARTMENT AREA. I SPOKE WITH SERVICE MANAGER AT GMC AND I WAS TOLD THAT CLICKING SOUND WAS NORMAL AND GMC WAS WORKING ON THE ACCELERATION PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033181October 13, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 GMC SIERRA DENALI. THE CONTACT STATED THAT THE VEHICLE EXHIBITED NUMEROUS ELECTRICAL FAILURES. THE FAILURE CAUSED THE STEERING WHEEL TO LOCK, THE BRAKE SYSTEM NOT TO ENGAGE, AND THE INSTRUMENT PANEL AND ALL OTHER ELECTRICAL SYSTEMS IN THE VEHICLE NOT TO OPERATE NORMALLY. THE VEHICLE WAS TAKEN TO MARTY'S BUICK GMC (5 COLLECTION WAY, KINGSTON MA, 02364, 781-585-7570) SEVERAL TIMES FOR THE FAILURE. THE CONTACT STATED THAT THE DEALER REPLACED WIRES, BUT THE FAILURE WAS NOT CORRECTED. THE CONTACT DID NOT KNOW THE NAME OF THE WIRES THAT WERE REPLACED. THE CONTACT ALSO STATED THAT THE ELECTRICAL FAILURE ALSO CAUSED A CRASH ON THE ROAD MEDIAN BECAUSE THE STEERING WHEEL LOCKED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 15,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11033228October 13, 2017
STEERING
POWER STEERING RECALL. I HAVE BEEN IN TOUCH WITH MY NEARBY GMC DEALER FOR THE PAST 2 MONTHS ATTEMPTING TO GET THIS RECALL DEALT WITH AND FIXED. I NEED THIS RECALL TO BE RESOLVED NO LATER THAN 20 OCT 17 IN ORDER FOR MY VEHICLE TO BE SHIPPED TO MY NEW DUTY STATION IN ALASKA AS I WILL BE DOING A PCS (PERMANENT CHANGE OF STATION) FOR THE ARMY. IF IT CAN'T BE RESOLVED BY THEN I NEED SOME TYPE OF DOCUMENTATION SENT TO ME STATING IT CAN'T BE RESOLVED DUE TO GMC LACKING ABILITY TO FIX THE PROBLEM OR REMOVE THE RECALL FROM MY VEHICLE. PLEASE EMAIL THE DOCUMENTATION TO [XXX]. VERY RESPECTFULLY, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033229October 13, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2015 GMC SIERRA 1500. WHILE DRIVING 40 MPH, ANOTHER VEHICLE STRUCK THE FRONT END OF THE CONTACT'S VEHICLE, CAUSING IT TO T-BONE. THE DRIVER AND PASSENGER AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT PRETENSIONERS FAILED TO LOCK THE PASSENGER AND DRIVER SEAT BELTS. A POLICE REPORT WAS FILED. THERE WERE INJURIES SUSTAINED THAT REQUIRED MEDICAL ATTENTION. THE DRIVER SUSTAINED A FRACTURED LEFT WRIST, TENDON DAMAGE IN THE LEFT HAND, BRUISING FROM THE STERNUM TO THE PELVIS DUE TO HITTING THE STEERING WHEEL, AND BRUISING TO THE RIGHT AND LEFT ANKLE FROM THE FORCE OF THE IMPACT AND BRAKING. THE PASSENGER SUSTAINED BRUISING TO THE RIGHT ARM AND SHOULDER, AND WHIPLASH THROUGH THE NECK AND BACK. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO COLLISION CENTER WHERE IT WAS DETERMINED THAT THE VEHICLE WAS NOT DESTROYED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND SENT AN ENGINEER TO INVESTIGATE THE VEHICLE. A TWENTY-FOUR PAGE REPORT WAS PROVIDED ALONG WITH CONFIRMATION THAT BEFORE THE CONTACT PURCHASED THE VEHICLE, THE PREVIOUS OWNER HAD THE VEHICLE SERVICED FOR THE AIR BAG MODULE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11033269October 13, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER
ALL FOUR OF THE DOOR HANDLES ON MY TRUCK ARE BREAKING OFF; EVEN THOUGH GMC HAS KNOWLEDGE OF THE PROBLEM THEY REFUSE TO REPLACE THE DOOR HANDLES, BECAUSE MY TRUCK IS OUT OF WARRANTY. IT'S A WELL KNOWN PROBLEM, YOU CAN EVEN GOOGLE A SEARCH FOR THIS MATTER AND SEE OTHER CONSUMERS THAT HAVE THE SAME PROBLEM. IT'S A SAFETY PROBLEM, IF SOMEONE, IN NEED OF HELP, IS UNCONSCIOUS IN A VEHICLE WITH THE SAME BROKEN DOOR HANDLE PROBLEM, HOW WOULD THEY GET HELP FAST, IF THE DOOR HANDLES ARE BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033037October 12, 2017
STEERING
TL* THE CONTACT OWNS A 2015 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING ABILITY BECAME EXTREMELY DIFFICULT. THE MESSAGE CENTER DISPLAYED "POWER STEERING, DRIVE CAREFULLY". THE CONTACT HAD TO PULL OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED THE VEHICLE OFF AND THEN PROCEEDED TO HAVE IT TOWED TO MONUMENTAL CHEVROLET IN HOUSTON, TEXAS. THE DEALER DIAGNOSED THAT THE POWER STEERING RACK FRACTURED AND HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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