GMC Sierra Complaints

15,732 consumer complaints on file.

#11460439April 11, 2022
EQUIPMENT
The contact owns a 2017 GMC Sierra 2500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460325April 10, 2022
ENGINE, UNKNOWN OR OTHER
My truck shakes/shutters at random times. while steadily driving at constant speed and/ or shakes/shutters even more when I try to accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460129April 8, 2022
EXTERIOR LIGHTING
The screen on radio is so bright in the cab when backing is blinding when backing up and dangerous. No way to turn down the brightness.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459993April 7, 2022
STEERING
On 2/26/22, approximately 24,000 miles on the vehicle, while traveling on the Interstate a warning popped up in the display that the power steering had failed and to operate the vehicle with caution. Immediately I noticed I had no power steering, and the vehicle was extremely hard to steer. I exited the interstate and turned the vehicle off. I conducted a visual inspection; no issues were immediately apparent. After several minutes I started the vehicle, and the power steering began functioning. I conducted an Internet search and learned this is a common issue for GMC trucks, previously resulting in numerous crashes and over one million vehicles being recalled. NHTSA campaign number: 18V586, GM’s number for the recall 18289. 3/1/22, I contacted GM customer care and was advised my vehicle was not part of the recall. I was advised to take the vehicle to a GM service center, at my cost. 3/1/22, I contacted Mossy GMC of Picayune, MS, and spoke with a technician, who advised the issue is usually due to a drop in voltage and advised me to replace the battery. 3/19/22, replaced the battery. 3/30/22, upon startup the power steering again failed. I turned the vehicle on and off several times, and the power steering began functioning. 3/30/22, went to Mossy of Picayune, spoke with a technician, who advised he was quite familiar with the issue, stating this is a common problem with GMC trucks, he advised to replace the battery. Told him I replaced the battery on 3/19/22, he stated I would likely need to have the steering module reprogrammed, at my expense $130.00, or replace the steering assembly, again at my expense $1,500.00. 4/3/22, while turning the power steering failed, and the vehicle was extremely difficult to steer. I turned the vehicle off and waited several minutes. Upon startup the power steering began functioning. The power steering failure is a MAJOR safety hazard and a recall needs to be issued before someone loses their life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459850April 6, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
while driving I get a repeating alarm chime and "Service Trailer Brake System" caution statement on dash panel. This alarm will go off as often as once every three seconds. It is both startling and a hazard to the driver and while towing condition of the trailer brakes is unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459875April 6, 2022
ENGINE
A VERY STRONG "AMMONIA" ODOR COMES INTO THE CABIN. THIS HAPPENS WHEN THE DEF FLUID IS GOING INTO THE EXHAUST SYSTEM FOR THE REGEN PROCESS. THE ODOR MAKES PEOPLE INSIDE NAUSEOUS AND DIZZY. MUST OPEN WIDOWS OR STOP AND GET OUT OF THE VEHICLE. OUR GMC DEALER CAN FIND NO CODES OR PROBLEMS WITH THE EXHAUST SYSTEM. WE HAVE ALSO NOTICED THAT THE DEF FLUID HAS GONE DOWN VERY QUICKLY SOMETIMES DURING THIS EVENT. IT IS RANDOM. SOME DAYS NOTHING, OTHER TRIPS 3 AND FOUR TIMES THAT THE ODOR OCCURS. LOOKING ONLINE- THERE HAVE BEEN MANY POST ABOUT THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459913April 6, 2022
AIR BAGS
The contact owns a 2015 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 21V504000 (Air bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459739April 5, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Trailer brake system is blinking to much
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459744April 5, 2022
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
The contact owns a 2014 GMC Sierra 1500. The contact stated that upon depression on the brake pedal, the trailer braking system warning message appeared on the instrument panel. The contact also stated that a fuel odor would emit from the vehicle. The vehicle had yet to be serviced or diagnosed. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459515April 4, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
My ABS and traction control and stabiltrak and service trailer break system keep going on and off its the most distracting thing i have a video of the chime not stopping. My water in fuel sensor won't go off I have un plugged it and changed it and the filter and when I unplug it it stays On
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459422April 3, 2022
FUEL/PROPULSION SYSTEM
Part Number: 85138746 - DEF tank assembly, heater, pump, reservoir. I was told there were issues with the heater and pump. The heater turns high or the heater won’t work; and there are issues with the connector.02/24/22: My truck has 16,000 approx. miles. The check engine light came on and displayed message that I had so many miles until truck would be restricted to 65MPH. I took my truck into Kendall dealership in Nampa, Idaho and was told there was myself and another person who had the same issue. A couple weeks go by and I call the dealership back and was told that I was 5th in line and there were 20 behind me. I was told that there were 11,000 parts already spoken for and 6,000 parts on backorder. I was one of the backorder individuals. I was also told that they do not have a ETA on when they would receive parts and that parts show up unexpected. They told me that I would have to contact GM customer service for assistance. The dealer called me back March 31st to see if I got my camper moved and how much it cost to move. They told me the dealership would cover one month truck payment and would like me to send in my loan payment statement. I asked for clarification as I didn’t know how I could have been 2nd person and the other day he said I was fifth in line. He said that there are at least 2-3 persons for service technician at dealership. Only 2 got fixed in the last 2 months. I asked if the new part going in will have the same issue or will be a re-designed part that fixes the issue. Dealer said the same part. GM is working on a re-design part and not ready for manufacturing. I asked why this wasn’t on a recall and he said no because it would bring people in that don’t need it replaced because their part is still working, and that GM doesn’t have a re-designed part to fix the issue. Gortsema Motors in Grangeville, Idaho a friend brought in their 2018 Chevydiesel truck (with 87,000 miles) for the same issue. Dealer said they have many cases.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459426April 3, 2022
POWER TRAIN
Problem: Unable to shift transmission from D to another position like R, P, N due to snow/slush being on shifter. I travel on Idaho state highways and County roads that are plowed. In February, I traveled state highway 14. Road conditions were plowed snow roads, broken snow floor, slush and pavement without slush or snow. I had a passenger with me on this trip from Elk City, Idaho to Grangeville, Idaho via SH-14. When I pulled into my storage unit, I could not shift from D to P or N or R. I could only drive forward. The temperature in Grangeville was mid 40s. I did not have any tremendous snow build up on the under carriage or wheel wells. I drove to the dealer Gortsema Motors and their service technician said that I needed to go to a car wash and blow out the snow buildup next to the transmission linkage shifter. When I pulled into the car wash, I still could not shift the transmission. My passenger got out and used the water to push out the snow buildup around the linkage shifter. Then I was able to shift between all gears P, R, N, D. This is a big concern because this should not have happened. This is a major problem in the winter and had there not been a car wash to blow out the snow/slush, I would not be able to turn the truck off or restart the diesel truck in gear. There needs to be a protective shield around the shifter so that snow/slush does not get up into area and cause the shifter to not shift.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458952March 30, 2022
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2014 GMC Sierra 1500. The contact stated while driving approximately 35 MPH, the air conditioning system was activated however, there was no air circulation. The contact stated that the failure of the HVAC system caused the defogger and defroster functions to be inoperable. The contact stated that due to the failure of the HVAC system to properly defrost the windows, the visibility was reduced while driving. The vehicle was taken to the local dealer to be diagnosed and the contact was informed of a leak in the condenser. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 55,300. The consumer stated the defrost and defogger are not inoperable, but performance is degraded. The repairs were completed by Suttle Motor Corporation on March 28, 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458991March 30, 2022
SEAT BELTS
My drivers side seat belt cable broke. I did some research and there was a recall no. 16V209000. I took my vehicle to Swickard GMC dealer in Anchorage AK to get repaired and they fixed the seatbelt but told me it wasnt covered under the recall because the recall had already been completed in 2015. The issue with the seat belt breaking is exactly the issues in the recall and believe the recall was not completed or was completed unproperly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459043March 30, 2022
POWER TRAIN
I was driving and was almost home when I heard a pop and started getting jerked back and forth and then just slowed down almost to a complete stop with vehicles approaching quickly almost causing a multiple vehicle pile up I’ve heard multiple people complain about the particular transmission that is put in these gmc and chevy 1500s and am just confused with all of the problems I see on the internet and hear from peers in person why it has not been recalled yet if need be I will make a survey of gmc and chevy owners to let it be known that the transmissions on these vehicles were poorly built and need to be recalled before anybody has this problem that I had today
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458798March 29, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, POWER TRAIN
I purchased a certified pre owned 2016 sierra slt in February and just after a month of owning it a notification started to pop up and chime on my dash stating "SERVICE TRAILER BRAKE SYSTEM". I have had my truck in the shop multiple times after to have this issue repaired and nothing has worked. They replaced the dash GM Genuine Part 84108373 break controller switch and buttons, the GM Genuine Part 23337305 trailer brake control module as well as the 7/4 pin 23404450 GM OEM Trailer Tow Receptacle. Nothing has fixed this issue! when the truck chimes I lose my trailer breaks and this is extremely dangerous hauling a camper weight 6500lbs. I also lose the ability to make phone calls, hear my blinker also the radio. This renders my truck inoperable and a danger to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458816March 29, 2022
FUEL/PROPULSION SYSTEM
The vehicle experienced a catastrophic failure of the fuel pump while towing a horse trailer on a busy state highway. This was a major safety risk because the vehicle gave no warning before it just stop working. It was a miracle we were able to coast off the highway into a wide spot that was able to accommodate both the truck and the horse trailer. The truck only has 77,000 miles and we are being told that none of the repair is covered under warranty. We were also told that the fuel pump has completely contaminated the entire fuel systems, including the injectors so everything must be replaced. The quote we received from the dealership for this massive repair is $12,208.59. No warning lamps, messages or other symptoms occurred until the truck died. Once the truck died, it could not be restarted and then began displaying a code that said the fuel filter needed to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458842March 29, 2022
SERVICE BRAKES
Was driving in a parking lot. When driving slow My brakes got stiff and I couldn’t stop it was so stiff it didn’t want to stop I had my kids and wife. Scary and unsafe. Told GMC there was a recall they said it was already fixed with my situation. But just cuz you see on the computer it doesn’t mean it’s fixed. So they said I got to pay but it’s in a recall already but properly not reboot right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458860March 29, 2022
ELECTRICAL SYSTEM
Shift to Park lights Stays on sometimes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458567March 28, 2022
STRUCTURE:BODY, SERVICE BRAKES, POWER TRAIN
Wife and daughter took the pickup to town. While returning home wife noticed a noise from the front end. She slowed down to turn and the whole tire with rotor came off the pickup causing the brake line to get ripped off and stating a fire. Damaged the running board and rocker panel along with the cv axle and other numerous parts.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

← Back to GMC Sierra